Lamp Post Inc

★★★☆☆

About Lamp Post Inc

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This is a great store and the owner was very helpful and pleasant.

I had several lamps that needed to be fixed as well as special lamp shade needs. I was very comfortable trusting The Lamp Post with my antique lamps and the repairs

3
★★★★★

This is a great store and the owner was very helpful and pleasant.

I had several lamps that needed to be fixed as well as special lamp shade needs. I was very comfortable trusting The Lamp Post with my antique lamps and the repairs

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Having grown up in Latham, I know the Lamp Post well. Our family, my mother , and her mother before her had purchased many lamps and shades from this high end specialty store. On Saturday March 7th I walked into the store to purchase a harp riser, it is a small piece of hardware. I was told by the owner "we can not simply hand those out", to which i responded, "I intend to pay for it", the owner rudely informed me that those were reserved for shades that were purchased at The Lamp Post( did the thought ever cross her mind that I knew they had this secialty item, perhaps because they were in use with shades that that had been purchased by our family over generations... Bingo!!) at which time she flipped her hand towards the door dismissing me ,as she turned her back. I left never to return, not ever, not my family, or friends, and perhaps anyone who reads this. I have, in my 51 years never been treated so rudely, completely unprovolked. In todays business climate she must be so confident of continued success, as to treat customers, squared, rudely with rare abandon. From this point forward ( I hope to have a good 25 years left!) If anyone has a "story" about rude treatment , I will recount that March 7th morning as if had just happened yesterday. Owning and operating an independent insurance agency in both Albany and Troy for nearly 20 years has taught me word of mouth advertising is truly timeless. Shame on you.

0
★☆☆☆☆

Having grown up in Latham, I know the Lamp Post well. Our family, my mother , and her mother before her had purchased many lamps and shades from this high end specialty store. On Saturday March 7th I walked into the store to purchase a harp riser, it is a small piece of hardware. I was told by the owner "we can not simply hand those out", to which i responded, "I intend to pay for it", the owner rudely informed me that those were reserved for shades that were purchased at The Lamp Post( did the thought ever cross her mind that I knew they had this secialty item, perhaps because they were in use with shades that that had been purchased by our family over generations... Bingo!!) at which time she flipped her hand towards the door dismissing me ,as she turned her back. I left never to return, not ever, not my family, or friends, and perhaps anyone who reads this. I have, in my 51 years never been treated so rudely, completely unprovolked. In todays business climate she must be so confident of continued success, as to treat customers, squared, rudely with rare abandon. From this point forward ( I hope to have a good 25 years left!) If anyone has a "story" about rude treatment , I will recount that March 7th morning as if had just happened yesterday. Owning and operating an independent insurance agency in both Albany and Troy for nearly 20 years has taught me word of mouth advertising is truly timeless. Shame on you.

Pros: None that I was able to determine

Cons: Incredibly rude demeaning owner

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I have been searching for a chandelier for my dining room. I went to this specialty lighting store to check out what they had. I found a couple of chandeliers (they deal mostly in lamps) that I liked. I wanted to take a cell phone picture of them so I could bring it home to my husband. This is how I've been comparison shopping-instead of dragging my shopaphobic husband around with me. No other stores had a problem with it. It is a cell phone picture, they don't even come out that great anyway?! This woman who worked there on Saturday was very rude and mean about it. Her whole demeaner changed towards me as soon as I mentioned it-she couldn't get me out of her store fast enough. Such a shame too, I really liked one that was over $1000. I'll never go back to that place. I will also tell all my friends and family about the experience as I have never been treated so poorly in my life. No explanation, just turned on me and became very mean. If she had said, "I'm sorry, we have a policy about no flash photography" I wouldn't be on this site writing this review. Who knows, maybe it can damage the lights? But, then again, no other place had any problems with me taking a picture of a chandelier. Who knows why she became so rude and mean. Addition: I called back to talk to the owner and the person asked why, I said I needed to talk to someone about an experience I had. The individual (the same woman) said, "Nobody here cares." This business should definitley think twice about who the hire.

0
★☆☆☆☆

I have been searching for a chandelier for my dining room. I went to this specialty lighting store to check out what they had. I found a couple of chandeliers (they deal mostly in lamps) that I liked. I wanted to take a cell phone picture of them so I could bring it home to my husband. This is how I've been comparison shopping-instead of dragging my shopaphobic husband around with me. No other stores had a problem with it. It is a cell phone picture, they don't even come out that great anyway?! This woman who worked there on Saturday was very rude and mean about it. Her whole demeaner changed towards me as soon as I mentioned it-she couldn't get me out of her store fast enough. Such a shame too, I really liked one that was over $1000. I'll never go back to that place. I will also tell all my friends and family about the experience as I have never been treated so poorly in my life. No explanation, just turned on me and became very mean. If she had said, "I'm sorry, we have a policy about no flash photography" I wouldn't be on this site writing this review. Who knows, maybe it can damage the lights? But, then again, no other place had any problems with me taking a picture of a chandelier. Who knows why she became so rude and mean. Addition: I called back to talk to the owner and the person asked why, I said I needed to talk to someone about an experience I had. The individual (the same woman) said, "Nobody here cares." This business should definitley think twice about who the hire.

 

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