Cobble Hill Car Svc

★★☆☆☆

About Cobble Hill Car Svc

Hours
Daily, 24 hrs
2.0 4
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We'd been using Cobble Hill locally for a year or two, with okay results. They were often late and often dirty with rude drivers, but we thought they were relatively dependable. Nothing prepared us for their shocking behavior when we really needed a ride home from JFK airport! They left us high and dry, and worse, kept telling us they were "on their way!" Never trust these people!

JFK, my husband and I had just taken a 5 hour flight from Seattle with our 3 month old baby. We called Cobble Hill from Seattle to make sure we had a car waiting, and Cobble Hill Car Service called us back just as our plane was landing. So far so good. Cut to 30 minutes later, no car in sight, a hundred-person taxi queue and a screaming infant. Cobble Hill said they were waiting for us, where were we? Now virtually unintelligible, the dispatcher kept changing his mind: one minute we were told to "get a taxi" (so I got in the taxi line) and then told to stand on the corner and wave to oncoming traffic so the driver could see us (so we got out of taxi line). We were hung up on repeatedly and when we called back, a man who, a moment before, was reasonably easy to understand suddenly stopped being able to speak English so well. If they had just told us "we're not coming" we would have saved ourselves an hour and a half of misery, waiting on the corner and getting in and out of the taxi line. But they kept calling back claiming they were "right there." It was unbelievable. After a while they just hung up on us when they heard it was us. The baby was screaming and we were so exhausted. I was in tears by the time we all finally piled into a taxi.

Like I said, they weren't a great car service before, but I hadn't realized they were quite that bad! They were not only no-shows but liars as well. I just thought people should know how they handle tough situations like airports! Don't do it!

0
★☆☆☆☆

We'd been using Cobble Hill locally for a year or two, with okay results. They were often late and often dirty with rude drivers, but we thought they were relatively dependable. Nothing prepared us for their shocking behavior when we really needed a ride home from JFK airport! They left us high and dry, and worse, kept telling us they were "on their way!" Never trust these people!

JFK, my husband and I had just taken a 5 hour flight from Seattle with our 3 month old baby. We called Cobble Hill from Seattle to make sure we had a car waiting, and Cobble Hill Car Service called us back just as our plane was landing. So far so good. Cut to 30 minutes later, no car in sight, a hundred-person taxi queue and a screaming infant. Cobble Hill said they were waiting for us, where were we? Now virtually unintelligible, the dispatcher kept changing his mind: one minute we were told to "get a taxi" (so I got in the taxi line) and then told to stand on the corner and wave to oncoming traffic so the driver could see us (so we got out of taxi line). We were hung up on repeatedly and when we called back, a man who, a moment before, was reasonably easy to understand suddenly stopped being able to speak English so well. If they had just told us "we're not coming" we would have saved ourselves an hour and a half of misery, waiting on the corner and getting in and out of the taxi line. But they kept calling back claiming they were "right there." It was unbelievable. After a while they just hung up on us when they heard it was us. The baby was screaming and we were so exhausted. I was in tears by the time we all finally piled into a taxi.

Like I said, they weren't a great car service before, but I hadn't realized they were quite that bad! They were not only no-shows but liars as well. I just thought people should know how they handle tough situations like airports! Don't do it!

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I have used this car service many times since I moved into the neighborhood in May. I was so used to crappy service from other car companies in Park Slope, I didn't expect anything nice. On the contrary! I was surprised when "5 minutes" actually meant 5 minutes! And to top it all off, they didn't sit downstairs honking (I'm on the third floor and usually won't hear the first or second honk), they actually called me to let me know the driver was approaching! I was floored. I will always use this service for all my car needs.

2
★★★★★

I have used this car service many times since I moved into the neighborhood in May. I was so used to crappy service from other car companies in Park Slope, I didn't expect anything nice. On the contrary! I was surprised when "5 minutes" actually meant 5 minutes! And to top it all off, they didn't sit downstairs honking (I'm on the third floor and usually won't hear the first or second honk), they actually called me to let me know the driver was approaching! I was floored. I will always use this service for all my car needs.

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In the past, I used this car service without incident. About a year ago, they started sending drivers in non taxi/limo cars...I mean this was someone's camry with the kids homework tucked under the seat. After the 2nd time this happened to me, I retired them as my go-to car service. Friends of mine in the neighbourhood have similarly been picked up in personal cars...we all agree, it's just weird and very sketchy!

0
★☆☆☆☆

In the past, I used this car service without incident. About a year ago, they started sending drivers in non taxi/limo cars...I mean this was someone's camry with the kids homework tucked under the seat. After the 2nd time this happened to me, I retired them as my go-to car service. Friends of mine in the neighbourhood have similarly been picked up in personal cars...we all agree, it's just weird and very sketchy!

Pros: the drivers were nice

Cons: probably driving without taxi/limo license

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Cobble Hill Car Service is hands-down the most unreliable car service in all of Brooklyn. They have no idea what the term "customer service" means. Their dispatchers are nasty and agressive. I really don't understand why they are still in business. Save yourself a lot of hassle and frustration and call another car service instead.

0
★☆☆☆☆

Cobble Hill Car Service is hands-down the most unreliable car service in all of Brooklyn. They have no idea what the term "customer service" means. Their dispatchers are nasty and agressive. I really don't understand why they are still in business. Save yourself a lot of hassle and frustration and call another car service instead.

 

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