Robert Basil Buick GMC Cadillac

★★★★★
  • 3475 Southwestern Blvd

    Orchard Park, NY 14127

    Map & Directions
  • 716-667-2000

About Robert Basil Buick GMC Cadillac

Hours
Mon-Tue 9am-9pm, Thu 9am-9pm, Wed 9am-6pm, Fri 9am-6pm, Sat 9am-5pm
5 36
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Went to the dealership because I saw an ad in the newspaper for a low price. My first question was "What's the catch". There was none. We leased a new Cadillac for what I was expecting to pay for a 3 year old vehicle. we received a good price for our trade in and bought the car. Fast, easy and friendly.

5
★★★★★

Went to the dealership because I saw an ad in the newspaper for a low price. My first question was "What's the catch". There was none. We leased a new Cadillac for what I was expecting to pay for a 3 year old vehicle. we received a good price for our trade in and bought the car. Fast, easy and friendly.

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Went to the dealership because I saw an ad in the newspaper for a low price. My first question was "What's the catch". There was none. We leased a new Cadillac for what I was expecting to pay for a 3 year old vehicle. we received a good

3
★★★★★

Went to the dealership because I saw an ad in the newspaper for a low price. My first question was "What's the catch". There was none. We leased a new Cadillac for what I was expecting to pay for a 3 year old vehicle. we received a good

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Awesome dealership. Russ Metcalf, who was my salesman made the process of buying my new buick a breeze. THank you Russ!

5
★★★★★

Awesome dealership. Russ Metcalf, who was my salesman made the process of buying my new buick a breeze. THank you Russ!

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We have purchased many cars in our lives, 99% of them being a Ford product, so going into a GM dealer was a new experience for us. Our sales rep, Drew Appleby, was extremely knowledgeable and very helpful. We have never met someone who knew so much about the product he is selling. In fact, after buying our Cadillac SRX, he sat with us for a very long time explaining each feature and how to use it. Drew really made our car experience pleasurable and we would come back to him for our next car purchase.

5
★★★★★

We have purchased many cars in our lives, 99% of them being a Ford product, so going into a GM dealer was a new experience for us. Our sales rep, Drew Appleby, was extremely knowledgeable and very helpful. We have never met someone who knew so much about the product he is selling. In fact, after buying our Cadillac SRX, he sat with us for a very long time explaining each feature and how to use it. Drew really made our car experience pleasurable and we would come back to him for our next car purchase.

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We have purchased many cars in our lives, 99% of them being a Ford product, so going into a GM dealer was a new experience for us. Our sales rep, Drew Appleby, was extremely knowledgeable and very helpful. We have never met someone who

3
★★★★★

We have purchased many cars in our lives, 99% of them being a Ford product, so going into a GM dealer was a new experience for us. Our sales rep, Drew Appleby, was extremely knowledgeable and very helpful. We have never met someone who

.

Geoff was referred to me by a friend and I dont know if thats why, but I was treated like gold. I have a feeling all his customers feel like that. Honestly, it was a refreshing experience, dare I say....fun!!!

3
★★★★★

Geoff was referred to me by a friend and I dont know if thats why, but I was treated like gold. I have a feeling all his customers feel like that. Honestly, it was a refreshing experience, dare I say....fun!!!

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Excellent service. Provided a shuttle to and from work which enabled me to work and not take time off. Very polite and professional.

5
★★★★★

Excellent service. Provided a shuttle to and from work which enabled me to work and not take time off. Very polite and professional.

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Excellent service. Provided a shuttle to and from work which enabled me to work and not take time off. Very polite and professional.

3
★★★★★

Excellent service. Provided a shuttle to and from work which enabled me to work and not take time off. Very polite and professional.

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I just have to say how great it was today to need an oil change that was over due and to be greeted very nice and able to get it done fast. Tom also sugested I get my tires rotated and so I did love that Jim ball service!

5
★★★★★

I just have to say how great it was today to need an oil change that was over due and to be greeted very nice and able to get it done fast. Tom also sugested I get my tires rotated and so I did love that Jim ball service!

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I just have to say how great it was today to need an oil change that was over due and to be greeted very nice and able to get it done fast. Tom also sugested I get my tires rotated and so I did love that Jim ball service! \r

3
★★★★★

I just have to say how great it was today to need an oil change that was over due and to be greeted very nice and able to get it done fast. Tom also sugested I get my tires rotated and so I did love that Jim ball service! \r

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All around "Great Friendly Service". I am a Customer Service Mgr. in my place of employment & the service my wife & I received from sales consultant - Andrew Appleby is truely what Customer Service is all about. We were also personally "thanked" by other staff members & owner (Jim Ball).

5
★★★★★

All around "Great Friendly Service". I am a Customer Service Mgr. in my place of employment & the service my wife & I received from sales consultant - Andrew Appleby is truely what Customer Service is all about. We were also personally "thanked" by other staff members & owner (Jim Ball).

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.

All around "Great Friendly Service". I am a Customer Service Mgr. in my place of employment & the service my wife & I received from sales consultant - Andrew Appleby is truely what Customer Service is all about. We were also personally

3
★★★★★

All around "Great Friendly Service". I am a Customer Service Mgr. in my place of employment & the service my wife & I received from sales consultant - Andrew Appleby is truely what Customer Service is all about. We were also personally

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The best service you will EVER find in WNY! THE.BEST.EVER

5
★★★★★

The best service you will EVER find in WNY! THE.BEST.EVER

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The best service you will EVER find in WNY! THE.BEST.EVER

3
★★★★★

The best service you will EVER find in WNY! THE.BEST.EVER

.

I had a wonderful experience with the JIm Ball Dealership when it was time to look for a new lease. My salesman was Jeff Vedder who was wonderful and had the patience of a saint. Jeff was very friendly, listened to my needs and wants, and knowledgeable of the vehicles and the lease programs. When it was time to pick up my 2011 Caldillac SRX, Jeff was off that day, but offered to come in anyway. It turned out that Andrew was kind enough to assist Jeff with the delivery of my vehicle. I was very impressed with Andrew's knowledge of the SRX and reassured me I didn't need to fear driving the FWD SRX in the winter. I also wanted to give special thanks to Mr. Ball and the finance men (sorry could not remember their names) for how hard they worked on making this deal work for me. I truly walked out of the dealership feeling I was special. Everyone worked together as a team. So a special Thank You to everyone at Jim Ball for assisitng me in leasing the car of my dreams! You guys ROCK!!!!

5
★★★★★

I had a wonderful experience with the JIm Ball Dealership when it was time to look for a new lease. My salesman was Jeff Vedder who was wonderful and had the patience of a saint. Jeff was very friendly, listened to my needs and wants, and knowledgeable of the vehicles and the lease programs. When it was time to pick up my 2011 Caldillac SRX, Jeff was off that day, but offered to come in anyway. It turned out that Andrew was kind enough to assist Jeff with the delivery of my vehicle. I was very impressed with Andrew's knowledge of the SRX and reassured me I didn't need to fear driving the FWD SRX in the winter. I also wanted to give special thanks to Mr. Ball and the finance men (sorry could not remember their names) for how hard they worked on making this deal work for me. I truly walked out of the dealership feeling I was special. Everyone worked together as a team. So a special Thank You to everyone at Jim Ball for assisitng me in leasing the car of my dreams! You guys ROCK!!!!

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.

I had a wonderful experience with the JIm Ball Dealership when it was time to look for a new lease. My salesman was Jeff Vedder who was wonderful and had the patience of a saint. Jeff was very friendly, listened to my needs and wants, and

3
★★★★★

I had a wonderful experience with the JIm Ball Dealership when it was time to look for a new lease. My salesman was Jeff Vedder who was wonderful and had the patience of a saint. Jeff was very friendly, listened to my needs and wants, and

.

Lovely place to be!!! I really enjoyed the experience. The staff was do friendly! I would absolutely recommend this place to my friends

5
★★★★★

Lovely place to be!!! I really enjoyed the experience. The staff was do friendly! I would absolutely recommend this place to my friends

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Lovely place to be!!! I really enjoyed the experience. The staff was do friendly! I would absolutely recommend this place to my friends

3
★★★★★

Lovely place to be!!! I really enjoyed the experience. The staff was do friendly! I would absolutely recommend this place to my friends

.

Great experience and dealership keep us coming back every three years for a new vehicle. Matt is an excellent Person and knowledgable in every vehicle we have ever bought.

5
★★★★★

Great experience and dealership keep us coming back every three years for a new vehicle. Matt is an excellent Person and knowledgable in every vehicle we have ever bought.

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Great experience and dealership keep us coming back every three years for a new vehicle. Matt is an excellent Person and knowledgable in every vehicle we have ever bought.

3
★★★★★

Great experience and dealership keep us coming back every three years for a new vehicle. Matt is an excellent Person and knowledgable in every vehicle we have ever bought.

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I normally do not do surveys, but my buying experience at Jim Ball Buick was so enjoyable that I have made an exception. From the salesman to the computer tech I was treated with respect, no hard sell sales pitch and most of all I felt that they really did appreciate my business. I wouldn't hesitate to recommend this dealer to friends and relatives. Jim ball Buick is truly a " 5 STAR DEALER "

5
★★★★★

I normally do not do surveys, but my buying experience at Jim Ball Buick was so enjoyable that I have made an exception. From the salesman to the computer tech I was treated with respect, no hard sell sales pitch and most of all I felt that they really did appreciate my business. I wouldn't hesitate to recommend this dealer to friends and relatives. Jim ball Buick is truly a " 5 STAR DEALER "

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.

I normally do not do surveys, but my buying experience at Jim Ball Buick was so enjoyable that I have made an exception. From the salesman to the computer tech I was treated with respect, no hard sell sales pitch and most of all I felt

3
★★★★★

I normally do not do surveys, but my buying experience at Jim Ball Buick was so enjoyable that I have made an exception. From the salesman to the computer tech I was treated with respect, no hard sell sales pitch and most of all I felt

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I love this dealership. Made the buying process easy and treat you like family.

5
★★★★★

I love this dealership. Made the buying process easy and treat you like family.

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Lovely place to be!!! I really enjoyed the experience. The staff was do friendly! I would absolutely recommend this place to my friends

3
★★★★★

Lovely place to be!!! I really enjoyed the experience. The staff was do friendly! I would absolutely recommend this place to my friends

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I was looking for a used SUV for a while. I searched and test drove and did the normal research for weeks trying to find an SUV that I liked for the price I wanted. When I talked to Kim the first time she assured me that I would be able to get what I wanted in my price range. I then went there and saw my new car. Matt was my sales man, he was nice and friendly and worked with me to get the deal I wanted. I was very impressed with how he handled himself. He never pressured me to buy the car. I felt very at ease with him and his manager Kevin. They assured me that I would be very happy with my choice. They also worked very hard to get me the financing I needed at the interest rate I wanted. Even the paperwork was effortless. The finance department was very helpful and seemed to genuinely cared about what I wanted and needed from them. I am truly amazed at how well Jim Ball's whole team made me feel comfortable with buying a car. This experience has totally changed the way I view buying a car!

5
★★★★★

I was looking for a used SUV for a while. I searched and test drove and did the normal research for weeks trying to find an SUV that I liked for the price I wanted. When I talked to Kim the first time she assured me that I would be able to get what I wanted in my price range. I then went there and saw my new car. Matt was my sales man, he was nice and friendly and worked with me to get the deal I wanted. I was very impressed with how he handled himself. He never pressured me to buy the car. I felt very at ease with him and his manager Kevin. They assured me that I would be very happy with my choice. They also worked very hard to get me the financing I needed at the interest rate I wanted. Even the paperwork was effortless. The finance department was very helpful and seemed to genuinely cared about what I wanted and needed from them. I am truly amazed at how well Jim Ball's whole team made me feel comfortable with buying a car. This experience has totally changed the way I view buying a car!

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First rate dealership with customer service at the top of their list. Frank Nero did his best to make the purchase of this vehicle a satisfying experience.

3
★★★★★

First rate dealership with customer service at the top of their list. Frank Nero did his best to make the purchase of this vehicle a satisfying experience.

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I was very happy with the service I had at Jim Ball. Matt Verel helped me greatly in buying my car. I would most definitely recommend my friends and family to come see Matt and his co-workers when looking to purchase a vehicle. Thank you to everyone for making this an easy experience!

5
★★★★★

I was very happy with the service I had at Jim Ball. Matt Verel helped me greatly in buying my car. I would most definitely recommend my friends and family to come see Matt and his co-workers when looking to purchase a vehicle. Thank you to everyone for making this an easy experience!

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I was very happy with the service I had at Jim Ball. Matt Verel helped me greatly in buying my car. I would most definitely recommend my friends and family to come see Matt and his co-workers when looking to purchase a vehicle. Thank you

3
★★★★★

I was very happy with the service I had at Jim Ball. Matt Verel helped me greatly in buying my car. I would most definitely recommend my friends and family to come see Matt and his co-workers when looking to purchase a vehicle. Thank you

.

I bought a sporty G6 from Jim Ball and Clayton was my salesman. He accomodated my reasonable requests and handled it very professionally...and I AM VERY PICKY! The price was right, the model was what I was looking for. Gift recipient was pleased. I also referred a family member to him and they bought a vehicle as well, with 6 months apart. Most of all he was NOT PUSHY.

5
★★★★★

I bought a sporty G6 from Jim Ball and Clayton was my salesman. He accomodated my reasonable requests and handled it very professionally...and I AM VERY PICKY! The price was right, the model was what I was looking for. Gift recipient was pleased. I also referred a family member to him and they bought a vehicle as well, with 6 months apart. Most of all he was NOT PUSHY.

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.

I bought a sporty G6 from Jim Ball and Clayton was my salesman. He accomodated my reasonable requests and handled it very professionally...and I AM VERY PICKY! The price was right, the model was what I was looking for. Gift recipient was

3
★★★★★

I bought a sporty G6 from Jim Ball and Clayton was my salesman. He accomodated my reasonable requests and handled it very professionally...and I AM VERY PICKY! The price was right, the model was what I was looking for. Gift recipient was

.

I generally don't like the car buying experience because of the sales approach but I recently had a great experience with Andrew when buying my 2011 GMC Terrain. He was helpful and straight forward which is all you can really ask for.

3
★★★★★

I generally don't like the car buying experience because of the sales approach but I recently had a great experience with Andrew when buying my 2011 GMC Terrain. He was helpful and straight forward which is all you can really ask for.

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I was happy with the deal i got on my truck here. the process was fast.

3
★★★★★

I was happy with the deal i got on my truck here. the process was fast.

.

I was very happy with the service I had at Jim Ball. Matt Verel helped me greatly in buying my car. I would most definitely recommend my friends and family to come see Matt and his co-workers when looking to purchase a vehicle. Thank you

3
★★★★★

I was very happy with the service I had at Jim Ball. Matt Verel helped me greatly in buying my car. I would most definitely recommend my friends and family to come see Matt and his co-workers when looking to purchase a vehicle. Thank you

.

A huge thank you to Peter Gemmati and all for his prompt reply and assistance this morning after nearly losing my SRX over the ledge while backing down in the driveway last evening in the snowstorm. Once I got towed out, Peter told me to

3
★★★★★

A huge thank you to Peter Gemmati and all for his prompt reply and assistance this morning after nearly losing my SRX over the ledge while backing down in the driveway last evening in the snowstorm. Once I got towed out, Peter told me to

.

I purchased a preowned GMC Sierra from Matt Verel. He was great! He helped me find the right vehicle that fit my needs and I enjoy driving it! I refered my cousin to Matt after because he was so great in helping me out! Ive also had

3
★★★★★

I purchased a preowned GMC Sierra from Matt Verel. He was great! He helped me find the right vehicle that fit my needs and I enjoy driving it! I refered my cousin to Matt after because he was so great in helping me out! Ive also had

.

I would never recommend anyone to purchase a vehicle from this dealership unless you plan on taking it somewhere else for service. We bought a beautiful 2009 Pontiac with less than 18,000 last August and have several problems with it since. The service department is a complete nightmare and no one want's to fix anything thats under warranty nor do they want to take blame for any inquired problems after repairs. I haven't gotten anywhere with the service dept or the managers...So we are at a stand still with this car. I waited over 35 minutes for them to find my missing keys the last time I had to pick it up from being serviced, all while the cashier just sat there in the corner and text messaged someone while I waited there and was late to work.

2
★★☆☆☆

I would never recommend anyone to purchase a vehicle from this dealership unless you plan on taking it somewhere else for service. We bought a beautiful 2009 Pontiac with less than 18,000 last August and have several problems with it since. The service department is a complete nightmare and no one want's to fix anything thats under warranty nor do they want to take blame for any inquired problems after repairs. I haven't gotten anywhere with the service dept or the managers...So we are at a stand still with this car. I waited over 35 minutes for them to find my missing keys the last time I had to pick it up from being serviced, all while the cashier just sat there in the corner and text messaged someone while I waited there and was late to work.

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