Valu Auto Care Center

★★★★☆
  • 2603 Main St

    Buffalo, NY 14214

    Map & Directions
  • 716-837-5280

Automotive

Automotive
More choices in Buffalo:
Resultset_next

Dales Service Ctr

3830 W Locust St Davenport, CA

Resultset_next

Arnold's Body Shop

3514 Vine Street Ct Davenport, CA

3.8 15
Hi! Sign in to let us know how Valu Auto Care Center was?
Write a Review
.

Valu used to be friendly and offer good service until they moved from the Hanwell and Transit location down the street. Since moving there, they are con artists and managers refuse to give messages to the owners, today even telling me to stop calling there because he would not tell the owner I called and swearing at me. According to the BBB the owner requested that I call him.
Over the past short time period:
-Valu offered a "sieze the Deal" coupon for oil change and tire rotation. My neighbor and I bought them, made appointments, went together and were told they would not honor these coupons with appointments - we had to be "walk in" customers. The store was empty. Needless to say Seize the Deal refunded our money.
-I went without an appointment to have an inspection done. There were no paying customers, just a friend of the workers showing off his new car as they detailed it and worked on it for him. They told me they were too busy to do this inspection. Of course the workers afterward claim they are not allowed to do this and this was a paying customer - since when do paying customers work on their own cars in this shop? Besides, he was bragging about how sweet his car was to me and how his buddies are "taking care of him"
-I needed a muffler repair, my van had two flex pipes. They charged me more than anyone else would to replace an entire exhaust system, strong armed me into having the repair done telling me it was illegal to drive. They used the wrong parts, bypassed one of the flex pipes and still charged me for two. They did a shoddy repair that broke and wanted nothing to do with fixing it afterward. The manager refuses to give messages to the owner and even though the owner old the BBB I should call him, they still refuse to give him the messages.
-When I try the corporate offices you get recordings telling you to enter extensions which do not work, if you manipulate the system to get to someone's voice mail all you get is a recording telling you if you want to keep recording to "press1" and as soon as you do it keeps repeating this message.
-When I went into the store I was told by the manager that he didn't work there when the repair was done so it is not his problem and he laughed finding it funny.
-The new manager finds it appropriate to keep dropping the f bomb on me when I call to leave messages for the owner.

1
★☆☆☆☆

Valu used to be friendly and offer good service until they moved from the Hanwell and Transit location down the street. Since moving there, they are con artists and managers refuse to give messages to the owners, today even telling me to stop calling there because he would not tell the owner I called and swearing at me. According to the BBB the owner requested that I call him.
Over the past short time period:
-Valu offered a "sieze the Deal" coupon for oil change and tire rotation. My neighbor and I bought them, made appointments, went together and were told they would not honor these coupons with appointments - we had to be "walk in" customers. The store was empty. Needless to say Seize the Deal refunded our money.
-I went without an appointment to have an inspection done. There were no paying customers, just a friend of the workers showing off his new car as they detailed it and worked on it for him. They told me they were too busy to do this inspection. Of course the workers afterward claim they are not allowed to do this and this was a paying customer - since when do paying customers work on their own cars in this shop? Besides, he was bragging about how sweet his car was to me and how his buddies are "taking care of him"
-I needed a muffler repair, my van had two flex pipes. They charged me more than anyone else would to replace an entire exhaust system, strong armed me into having the repair done telling me it was illegal to drive. They used the wrong parts, bypassed one of the flex pipes and still charged me for two. They did a shoddy repair that broke and wanted nothing to do with fixing it afterward. The manager refuses to give messages to the owner and even though the owner old the BBB I should call him, they still refuse to give him the messages.
-When I try the corporate offices you get recordings telling you to enter extensions which do not work, if you manipulate the system to get to someone's voice mail all you get is a recording telling you if you want to keep recording to "press1" and as soon as you do it keeps repeating this message.
-When I went into the store I was told by the manager that he didn't work there when the repair was done so it is not his problem and he laughed finding it funny.
-The new manager finds it appropriate to keep dropping the f bomb on me when I call to leave messages for the owner.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Very happy awesome ... Saved $$ nice people very laid back got different repair options

3
★★★★★

Very happy awesome ... Saved $$ nice people very laid back got different repair options

.

had my car at the delaware location and scott and donnie both took care of me ,, gave me great service .. and price to fix my car to pass ny state inspection .. gave me a couple different options that the oher shops wouldnt, very happy especially after the first review i read ,,, when i asked them about that unhappy customer there was a lot more to the story than what she wrote and she had dated one of the workers there and was very upset so i left it alone.. there always seems to be more to the story than what people write anyway

5
★★★★★

had my car at the delaware location and scott and donnie both took care of me ,, gave me great service .. and price to fix my car to pass ny state inspection .. gave me a couple different options that the oher shops wouldnt, very happy especially after the first review i read ,,, when i asked them about that unhappy customer there was a lot more to the story than what she wrote and she had dated one of the workers there and was very upset so i left it alone.. there always seems to be more to the story than what people write anyway

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I went here to get my inspection done on my car out of pure convinence, at the Delaware location. After 2 hours of BS they came back and said I had a brake line leak. so they gave me a quote to fix the brake line, New brakes and rotors for all 4 of course they quoted the most expensive kind, some other crap that wasn't even necessary for $400!!!!!!! I am a female so I am used to being taken advantage of when getting anything serviced on my car. They were more interested in checking me out and hitting on me and charging me up the who ha than actually doing their job correctly. But luckily I took my car to my regular repair man and turns out all I needed was the brake line fixed and the back brakes, as the front brakes were just done a month before. This place is a joke I will never go back, even more irriating my car sat on the lift for an hour and a half with no one even looking at it too busy tryin to impress me and smoking every three minutes.

1
★☆☆☆☆

I went here to get my inspection done on my car out of pure convinence, at the Delaware location. After 2 hours of BS they came back and said I had a brake line leak. so they gave me a quote to fix the brake line, New brakes and rotors for all 4 of course they quoted the most expensive kind, some other crap that wasn't even necessary for $400!!!!!!! I am a female so I am used to being taken advantage of when getting anything serviced on my car. They were more interested in checking me out and hitting on me and charging me up the who ha than actually doing their job correctly. But luckily I took my car to my regular repair man and turns out all I needed was the brake line fixed and the back brakes, as the front brakes were just done a month before. This place is a joke I will never go back, even more irriating my car sat on the lift for an hour and a half with no one even looking at it too busy tryin to impress me and smoking every three minutes.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I had my car service yesterday, having an unusual noise and suspension problem on my driver side wheel. I was quoted a price and paid it with cash, before the work was completed. I was going to have someone else pick up my vehicle.
The problem is I received an invoice not a paid in full bill.
I went back to the repair shop and was told this is the receipt for paying a bill. And you do not receive this invoice unless you have paid your bill.
Maybe I am a little old fashion, in the future all payments especially paid in full prior to work being done, a customer should receive a paid in full bill, not an invoice bill.

4
★★★★☆

I had my car service yesterday, having an unusual noise and suspension problem on my driver side wheel. I was quoted a price and paid it with cash, before the work was completed. I was going to have someone else pick up my vehicle.
The problem is I received an invoice not a paid in full bill.
I went back to the repair shop and was told this is the receipt for paying a bill. And you do not receive this invoice unless you have paid your bill.
Maybe I am a little old fashion, in the future all payments especially paid in full prior to work being done, a customer should receive a paid in full bill, not an invoice bill.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Went in Transit Road location 3/3/2011 to get an exhaust leak repaired. Complaint was fumes in car. I asked if they could just replace the leaking flex pipe and save some money, They agreed but if the repair was impossible I would have to have the entire piece replaced. Repair did not last two minutes, went back the next day and they re-welded everything and said it was fine and sent me on my way. that repair lasted maybe five minutes. Took it elsewhere and had the entire piece replaced as I no longer trusted their work. Turns out the welds were less than amature, no penetration whatsoever, a REAL welder would have been able to do it. and they tried to hide it with some goop that hardened and fell off.Now I have to fight with their Corporate Office for a refund. So far just an answering machine. I will be postig a video on youTube of thier horrible work!

1
★☆☆☆☆

Went in Transit Road location 3/3/2011 to get an exhaust leak repaired. Complaint was fumes in car. I asked if they could just replace the leaking flex pipe and save some money, They agreed but if the repair was impossible I would have to have the entire piece replaced. Repair did not last two minutes, went back the next day and they re-welded everything and said it was fine and sent me on my way. that repair lasted maybe five minutes. Took it elsewhere and had the entire piece replaced as I no longer trusted their work. Turns out the welds were less than amature, no penetration whatsoever, a REAL welder would have been able to do it. and they tried to hide it with some goop that hardened and fell off.Now I have to fight with their Corporate Office for a refund. So far just an answering machine. I will be postig a video on youTube of thier horrible work!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

awesome lowest price for muffler and brakes i have found any where .. saw on the website they also have shops in miami sarasota florida too if u have a written estimate they will beat it and save u tons of money valu auto care centers will always have my business...i"ll recommend to every one , very good customer service better than expected

5
★★★★★

awesome lowest price for muffler and brakes i have found any where .. saw on the website they also have shops in miami sarasota florida too if u have a written estimate they will beat it and save u tons of money valu auto care centers will always have my business...i"ll recommend to every one , very good customer service better than expected

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Reasonable prices, quick work, all around good experience. I thought I would need an entire exsaust replaced. They were able to fix it by replacing a section of pipe instead.

5
★★★★★

Reasonable prices, quick work, all around good experience. I thought I would need an entire exsaust replaced. They were able to fix it by replacing a section of pipe instead.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The price is very reasonable. And they have a few locations in the Buffalo area. I came to the Main St location a while ago when I needed brakes for my last car after getting outrageous estimates - they had a sign that read 49.95 for lifetime brakes so I stopped in. Service was average, the site was busy- they take walk-ins so there was a considerable wait but for the money I saved- I ddin't mind. When I bought a new car and needed brakes - I visited the Delaware Rd location and purchased the lifetime brakes again. This location was just as busy! Today, I am going to the Niagara Falls Blvd location on my lunch break- they have a sign that reads 13.95 oil change and 6.95 NYS inspection!!! Wow - you can't beat that and I need both! Call ahead before you go - they always have specials and there are service coupons in the phone book and on their website!

4
★★★★☆

The price is very reasonable. And they have a few locations in the Buffalo area. I came to the Main St location a while ago when I needed brakes for my last car after getting outrageous estimates - they had a sign that read 49.95 for lifetime brakes so I stopped in. Service was average, the site was busy- they take walk-ins so there was a considerable wait but for the money I saved- I ddin't mind. When I bought a new car and needed brakes - I visited the Delaware Rd location and purchased the lifetime brakes again. This location was just as busy! Today, I am going to the Niagara Falls Blvd location on my lunch break- they have a sign that reads 13.95 oil change and 6.95 NYS inspection!!! Wow - you can't beat that and I need both! Call ahead before you go - they always have specials and there are service coupons in the phone book and on their website!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I shopped around to get my brakes fixed on my audi... I got bunch of different estimates because I wasnt working with a lot of money... when I got there the manager was very nice and told me there was a wait..which I could understand because there were a lot of people ahead of me getting there cars worked on. so he offer me a ride home , but I stayed... they saved me over $300 off the lowest estimate I had !! and gave me a lifetime warranty... after sitting in the waiting room and talking with the other customers now I know why the shop was so busy... they told me that the place had been there forever and that they dont go anywhere else .. !! now I know why

2
★★★★★

I shopped around to get my brakes fixed on my audi... I got bunch of different estimates because I wasnt working with a lot of money... when I got there the manager was very nice and told me there was a wait..which I could understand because there were a lot of people ahead of me getting there cars worked on. so he offer me a ride home , but I stayed... they saved me over $300 off the lowest estimate I had !! and gave me a lifetime warranty... after sitting in the waiting room and talking with the other customers now I know why the shop was so busy... they told me that the place had been there forever and that they dont go anywhere else .. !! now I know why

Pros: a lot lower prices than any where else

Cons: old building , had to wait lot of people ahead of me

.

I needed a new exhaust system, went to midas, then monroe, value muffler and brake beat them by 30 to 60%. The service was fast,they explained everything. My advice is shop around. I would definitely recommend this company to anyone.

5
★★★★★

I needed a new exhaust system, went to midas, then monroe, value muffler and brake beat them by 30 to 60%. The service was fast,they explained everything. My advice is shop around. I would definitely recommend this company to anyone.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

It is the worst garage in the world! I had a horrible experience with this store. Their mechanics seem to know very little and rude. They misdiagnosed the problem, overcharged you and provided terrible service. If you don't want to waste your money and time and involve in endless hassles, go somewhere else. If there was an option, I would give 0 star for the rating of this store.

0
★☆☆☆☆

It is the worst garage in the world! I had a horrible experience with this store. Their mechanics seem to know very little and rude. They misdiagnosed the problem, overcharged you and provided terrible service. If you don't want to waste your money and time and involve in endless hassles, go somewhere else. If there was an option, I would give 0 star for the rating of this store.

Pros: None!

Cons: horrible service, expensive and endless hassle

.

They are great. They are honest, they go out of their way to do extra things to make sure your happy and keep coming back. They saved me hundreds of dollars in repairs. I can't say enough about them, you'll have to check them out your self.

5
★★★★★

They are great. They are honest, they go out of their way to do extra things to make sure your happy and keep coming back. They saved me hundreds of dollars in repairs. I can't say enough about them, you'll have to check them out your self.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Went there for service of brakes about 6 months ago. Checked out prices elsewhere and found Valu very reasonably priced. The technicians explained everything that was wrong and even showed me the old pads off of my vehicle. I would definitely recommend them to anyone.

4
★★★★☆

Went there for service of brakes about 6 months ago. Checked out prices elsewhere and found Valu very reasonably priced. The technicians explained everything that was wrong and even showed me the old pads off of my vehicle. I would definitely recommend them to anyone.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Great price and great service. The techs were friendly and informative. They didn't try to sell me on a whole bunch of extras like those other national chains do.

5
★★★★★

Great price and great service. The techs were friendly and informative. They didn't try to sell me on a whole bunch of extras like those other national chains do.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Valu Auto Care Center, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review