Savage & Son Home Services LLC

★★★☆☆
  • 4359 Lake Ave

    Rochester, NY 14612

    Map & Directions
  • 585-342-7533

About Savage & Son Home Services LLC

Categories
  • General Contractors
  • Siding Contractors
  • Gutters & Downspouts
  • Roofing Contractors
  • Deck Builders
Hours
M-Su 8am-8pm
Emails
  • savageandson@yahoo.com
Phones
  • Fax (585-254-7634)
Payment Options
  • Cash
  • Check

Home Construction & Remodeling

Home Construction & Remodeling
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2.5 2
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.

I will start by saying that I am a pretty patient guy, nor am I a guy who complains frequently. I am a 'give 'em the benefit of the doubt' kind of guy. I will never use this company again, or recommend them to anyone.

We had a couple of estimates last summer on a partial roof replacement. We had a little back and forth getting a scheduled date for the work which resulted in a last minute scheduling - which was ok by us.

At the end of the day, the roof job was ok; but after paying, I found that a portion of our soffit trim had been ripped off of a dormer during part of the tear off. Upon calling, my wife and I were told we would get a visit within a few days. When I say this happened at least ten times, I am not exaggerating. Like I said- I'm a patient guy, and my wife is a patient gal. When this happened into the fall and early winter they acknowledged they would address the issue, but couldn't until spring came around. We've called three times this spring with a call that it would be corrected and that they would be there by some date, with no action. The last call included the fact that we were ready to file a complaint with BBB. They told us they would be here by Wednesday.

I do not recommend this company to anyone. The work was ok, but customer service and follow up is horrendous; my wife and I are sick of hearing "we will be there by the end of the week" with no actual follow up. We will be following up with the BBB.

1
★☆☆☆☆

I will start by saying that I am a pretty patient guy, nor am I a guy who complains frequently. I am a 'give 'em the benefit of the doubt' kind of guy. I will never use this company again, or recommend them to anyone.

We had a couple of estimates last summer on a partial roof replacement. We had a little back and forth getting a scheduled date for the work which resulted in a last minute scheduling - which was ok by us.

At the end of the day, the roof job was ok; but after paying, I found that a portion of our soffit trim had been ripped off of a dormer during part of the tear off. Upon calling, my wife and I were told we would get a visit within a few days. When I say this happened at least ten times, I am not exaggerating. Like I said- I'm a patient guy, and my wife is a patient gal. When this happened into the fall and early winter they acknowledged they would address the issue, but couldn't until spring came around. We've called three times this spring with a call that it would be corrected and that they would be there by some date, with no action. The last call included the fact that we were ready to file a complaint with BBB. They told us they would be here by Wednesday.

I do not recommend this company to anyone. The work was ok, but customer service and follow up is horrendous; my wife and I are sick of hearing "we will be there by the end of the week" with no actual follow up. We will be following up with the BBB.

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.

We got several quotes for a new roof and selected Savage because of their price and detailed explanation of what would work best for our house. The job was completed as promised and the yard was kept neat during the roofing. Very satisfied.

4
★★★★☆

We got several quotes for a new roof and selected Savage because of their price and detailed explanation of what would work best for our house. The job was completed as promised and the yard was kept neat during the roofing. Very satisfied.

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Message from Savage & Son Home Services LLC

Savage & Son Home Services LLC has been providing the highest quality, professional general contracting services in Rochester, NY and the surrounding communities for over 40 years. We are family owned and operated and dedicated to providing superior quality products and services to ensure your complete satisfaction.

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