Thoughts & Best Wishes

★★★★☆
  • 683 New Loudon Rd

    Latham, NY 12110

    Map & Directions
  • 518-783-2152

About Thoughts & Best Wishes

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Had an amazing experience there! The staff was great and had a great time looking through all their dresses! They really listened to everything I wanted and found the perfect match!! I cannot give them enough praise for everything. Me and

3
★★★★★

Had an amazing experience there! The staff was great and had a great time looking through all their dresses! They really listened to everything I wanted and found the perfect match!! I cannot give them enough praise for everything. Me and

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WOW! My daughter prom for this yr was supposed to be memorable, but we didnt expect this for a memory.
I took my daughter into this store cuz my neighbor claimed how great the place was. I loaded a prepaid cash card with some money and we

3
★★★★★

WOW! My daughter prom for this yr was supposed to be memorable, but we didnt expect this for a memory.
I took my daughter into this store cuz my neighbor claimed how great the place was. I loaded a prepaid cash card with some money and we

.

Please allow me to begin by saying that the manager was very understanding and solved the problem right away.

My bridesmaids ordered their dresses in October 2011. The dresses arrived in March 2012. The young girls who worked at the

3
★★★★★

Please allow me to begin by saying that the manager was very understanding and solved the problem right away.

My bridesmaids ordered their dresses in October 2011. The dresses arrived in March 2012. The young girls who worked at the

.

We placed the order in January for our bridesmaid dresses because the owner insisted we order early to avoid the Prom season rush. We have been given 6 different dates that our dresses will be in by and still nothing. Here it is 5 weeks

3
★★★★★

We placed the order in January for our bridesmaid dresses because the owner insisted we order early to avoid the Prom season rush. We have been given 6 different dates that our dresses will be in by and still nothing. Here it is 5 weeks

.

Fabulous! As soon as i walked through the doors my experience there was great. The girls working there were very knowledegable and helpful. And the owner, Linda, was right there helping me the whole way. I was in and out of the store in

3
★★★★★

Fabulous! As soon as i walked through the doors my experience there was great. The girls working there were very knowledegable and helpful. And the owner, Linda, was right there helping me the whole way. I was in and out of the store in

.

The reason we decided to go with this shop is because the girl that helped us when we first went in to try on dresses was incredibly friendly & helpful,and they have a big selection. Now I wish we hadn't. I ended up ordering my dress about

3
★★★★★

The reason we decided to go with this shop is because the girl that helped us when we first went in to try on dresses was incredibly friendly & helpful,and they have a big selection. Now I wish we hadn't. I ended up ordering my dress about

.

After several attempts of trying on bridal gowns at numerous locations, I finally found the dress that brought me to tears! I had an amazing experience, not only with the helpful and friendly staff but also with the selection of gowns.

3
★★★★★

After several attempts of trying on bridal gowns at numerous locations, I finally found the dress that brought me to tears! I had an amazing experience, not only with the helpful and friendly staff but also with the selection of gowns.

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I'll keep this short and simple as my fiancee is the one who is having the problems with this place and not me, but she is too upset to let the public know about this horrific place! She ordered the dress of her dreams from this place in

3
★★★★★

I'll keep this short and simple as my fiancee is the one who is having the problems with this place and not me, but she is too upset to let the public know about this horrific place! She ordered the dress of her dreams from this place in

.

Let me preface this by saying that I loved my dress...it was perfect and the price was beyond reasonable. However, if I could do it over, I would probably have looked outside the capital district as prior to walking into this

3
★★★★★

Let me preface this by saying that I loved my dress...it was perfect and the price was beyond reasonable. However, if I could do it over, I would probably have looked outside the capital district as prior to walking into this

.

Was told to find the dress elsewhere , try it on, come back and they would order it..I did this only for the convience of the location. . dress came in, stopped in to get the dress they put it in the dressing room to try it on and walked

3
★★★★★

Was told to find the dress elsewhere , try it on, come back and they would order it..I did this only for the convience of the location. . dress came in, stopped in to get the dress they put it in the dressing room to try it on and walked

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I have never been to a business like Thoughts & Best Wishes before. I am a bridesmaid in a wedding on June 25th and the bride requested we go to the bridal store and order our dresses from them.\r
\r
I went last summer and ordered my

3
★★★★★

I have never been to a business like Thoughts & Best Wishes before. I am a bridesmaid in a wedding on June 25th and the bride requested we go to the bridal store and order our dresses from them.\r
\r
I went last summer and ordered my

.

DO NOT COME HERE. After dealing with rude sales associates else where, I came to Thoughts and Best Wishes hoping for better service. As they did not have the dress I wanted, they offered to order it for me. I agreed, however, in doing this I made a HUGE mistake. The woman measured me and told me I was a perfect 6 (I am normally a 2) but I trusted her because I thought she would know the dress maker and how the dresses fit from this specific designer. The dress came in and needed numerous amounts of alterations. They had to take it in about 3-4 inches on each side, 4 inches on each strap( there was 3) and a very long length off of the bottom of the dress. The dress bulges on the sides, probably because it was too big to even fix. I am now paying $605 for a $400 dress. We tried to call and talk it over with the manager, she was NO help at all. I am now stuck with a dress that I am not happy with AND was over charged a large amount for. ALL because of this terrible business' mistake. Do not be fooled by the good reviews like I was, take your money some where else to ensure you are not being fooled by this business.

1
★☆☆☆☆

DO NOT COME HERE. After dealing with rude sales associates else where, I came to Thoughts and Best Wishes hoping for better service. As they did not have the dress I wanted, they offered to order it for me. I agreed, however, in doing this I made a HUGE mistake. The woman measured me and told me I was a perfect 6 (I am normally a 2) but I trusted her because I thought she would know the dress maker and how the dresses fit from this specific designer. The dress came in and needed numerous amounts of alterations. They had to take it in about 3-4 inches on each side, 4 inches on each strap( there was 3) and a very long length off of the bottom of the dress. The dress bulges on the sides, probably because it was too big to even fix. I am now paying $605 for a $400 dress. We tried to call and talk it over with the manager, she was NO help at all. I am now stuck with a dress that I am not happy with AND was over charged a large amount for. ALL because of this terrible business' mistake. Do not be fooled by the good reviews like I was, take your money some where else to ensure you are not being fooled by this business.

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.

After calling almost every dress shop in Syracuse, Utica, and Albany that carries Tony Bowls dresses to find a very specific dress I finally found here. It was a Saturday but it was very very quiet. The owner and her daughter were so nice and respectful! Some stores might have a lot more dresses, but this place has all beautiful HIGH QUALITY dresses. Unlike so many stores who just shove dresses into racks, BT&BW takes the time to present thier dresses in the best way possible. I went in there with no intention to buy and the service was just fabulous. After debating with my mom for a few moments, the owner came back and gave us $100 off the dress! I bought the floor sample and there was absolutly nothing wrong with it, and I'm very picky. That's how well kept the dresses are! They made my experince great from start to finish!

5
★★★★★

After calling almost every dress shop in Syracuse, Utica, and Albany that carries Tony Bowls dresses to find a very specific dress I finally found here. It was a Saturday but it was very very quiet. The owner and her daughter were so nice and respectful! Some stores might have a lot more dresses, but this place has all beautiful HIGH QUALITY dresses. Unlike so many stores who just shove dresses into racks, BT&BW takes the time to present thier dresses in the best way possible. I went in there with no intention to buy and the service was just fabulous. After debating with my mom for a few moments, the owner came back and gave us $100 off the dress! I bought the floor sample and there was absolutly nothing wrong with it, and I'm very picky. That's how well kept the dresses are! They made my experince great from start to finish!

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.

I have to share the wonderful experience I had at Thoughts and Best Wishes.\r
I had stopped in several Bridal shops in the area and was made to feel like I was bothering the staff. The shops were a jumbled mess and very difficult to even

3
★★★★★

I have to share the wonderful experience I had at Thoughts and Best Wishes.\r
I had stopped in several Bridal shops in the area and was made to feel like I was bothering the staff. The shops were a jumbled mess and very difficult to even

.

I am so suprised to be reading negative reviews about Thoughts and Best Wishes. I have been in the market for a fabulous, unique and all around perfect wedding gown for my big day for several months now. I've been to multiple salons,

3
★★★★★

I am so suprised to be reading negative reviews about Thoughts and Best Wishes. I have been in the market for a fabulous, unique and all around perfect wedding gown for my big day for several months now. I've been to multiple salons,

.

I'm curious, are you people even talking about the same store I visited on Loudon Rd in Latham? Next to Night Moves (the strip joint)? This place gave me the worst experience I had in a dress shop. I left the store in tears.
I called a

3
★★★★★

I'm curious, are you people even talking about the same store I visited on Loudon Rd in Latham? Next to Night Moves (the strip joint)? This place gave me the worst experience I had in a dress shop. I left the store in tears.
I called a

.

From the time my mother stepped through the door, the experience was nothing short of FABULOUS!!

I do not live in town, and my mother called me on my job, SCREAMING saying "OMG KRIS, YOUR DRESS IS SOMEWHERE IN THIS SHOP. I KNOW IT". So my response was iffy, because ever since I got engaged my Mom has been super excited and I was thinking, ok, she's probably just excited, so let me check this out for myself. When I walked in the door, I had no doubt my mother was ABSOLUTLEY CORRECT!! Everywhere I turned there was fabulous dress after fabulous dress.
Before I could get over the wide selection of gorgeous dresses, we were greeted by the owner of the shop, Linda, and her spectaculer team. Linda is the calmest, most sweetest woman, I could have ever dreamed of working with and she has the patience of a saint. She herself took the time out to talk to me and figure out what kind of bride I am and what it is I needed to be STUNNING on my wedding day. She showed me HERSELF the different selections without being pushy or forcing me to make a decision. I also worked with Beverly, who is a cloned version of my mother. She is sweet, helpful, honest, and just an overal AWESOME asset to Thoughts and Best Wishes. Every dress I wanted to try on, every question I had, she (like Linda) took the time to take care of me. We also worked with Linda's daughter Andrea. Who is a chip off the beautiful block. If Linda or Beverly were not available she had no problems and or issues helping me with the same wonderful courtesy as her mother. That was one of the things that REALLY impressed me. I didn't necessarily have to work with any particular person to be taken care of. They are all awesome, but these 3 ladies in particular became LITERALLY like family. I'm sure we looked weird to other brides when we came in because we ALWAYS greeted each other like family who we haven't seen in a couple of weeks, with hugs and happy screams ;-).
Now after the great dresses and the OUTSTANDING customer service, what they offer gets even better. I got just about EVERYTHING from Thoughts and Best Wishes. I got my invitations for my wedding AND bridal shower from them. Along with my money box. They have shoes, jewelery, save the date cards, just about EVERYTHING you need to make your day special.
And what tops it all off is that the prices are REMARKABLE. I live 15 min from NYC, and I had every intention of going to the city to get something different and unique. I consider myself a traditional bride, but my taste is very GAUDY. I needed something that will not only look extravagant coming down the isle, but to COMPLETLEY knock my fiance's socks off. And they hit the nail right on the head. I purchased a strapless dress, with tons of bling, and a 7 FOOT TRAIN, with veil to match the length for under $2,000.00. I mean SERIOUSLY, WHERE CAN YOU FIND A DEAL LIKE THAT! And also I saw a dress on the t.v. show Say yes to the Dress, that was $8,000.00 on the show and $1,500.00 in Linda's store. . . Now if that doesn't make you wanna run in that store, I don't know what you're thinking.
In conclusion, I am happy that my wedding is two weeks away, but sad that our working relationship will come to an end. But you know what, perhaps that may not be true, because if I EVER need a dress for ANY special occassion, or even if I just want to treat myself to a pretty dress for a date night with my husband to be, I will SURELY get it from Thoughts and Best Wishes. I can truly go on and on, but for the sake of anyone reading this I will stop ;-) But THANK YOU THANK YOU THANK YOU Linda, Beverly, and Andrea. You guys are SUPER AWESOME and I TRULY could not have had a better experience. May God continue to bless your business.

Kristle - a VERY VERY HAPPY BRIDE;-)

2
★★★★★

From the time my mother stepped through the door, the experience was nothing short of FABULOUS!!

I do not live in town, and my mother called me on my job, SCREAMING saying "OMG KRIS, YOUR DRESS IS SOMEWHERE IN THIS SHOP. I KNOW IT". So my response was iffy, because ever since I got engaged my Mom has been super excited and I was thinking, ok, she's probably just excited, so let me check this out for myself. When I walked in the door, I had no doubt my mother was ABSOLUTLEY CORRECT!! Everywhere I turned there was fabulous dress after fabulous dress.
Before I could get over the wide selection of gorgeous dresses, we were greeted by the owner of the shop, Linda, and her spectaculer team. Linda is the calmest, most sweetest woman, I could have ever dreamed of working with and she has the patience of a saint. She herself took the time out to talk to me and figure out what kind of bride I am and what it is I needed to be STUNNING on my wedding day. She showed me HERSELF the different selections without being pushy or forcing me to make a decision. I also worked with Beverly, who is a cloned version of my mother. She is sweet, helpful, honest, and just an overal AWESOME asset to Thoughts and Best Wishes. Every dress I wanted to try on, every question I had, she (like Linda) took the time to take care of me. We also worked with Linda's daughter Andrea. Who is a chip off the beautiful block. If Linda or Beverly were not available she had no problems and or issues helping me with the same wonderful courtesy as her mother. That was one of the things that REALLY impressed me. I didn't necessarily have to work with any particular person to be taken care of. They are all awesome, but these 3 ladies in particular became LITERALLY like family. I'm sure we looked weird to other brides when we came in because we ALWAYS greeted each other like family who we haven't seen in a couple of weeks, with hugs and happy screams ;-).
Now after the great dresses and the OUTSTANDING customer service, what they offer gets even better. I got just about EVERYTHING from Thoughts and Best Wishes. I got my invitations for my wedding AND bridal shower from them. Along with my money box. They have shoes, jewelery, save the date cards, just about EVERYTHING you need to make your day special.
And what tops it all off is that the prices are REMARKABLE. I live 15 min from NYC, and I had every intention of going to the city to get something different and unique. I consider myself a traditional bride, but my taste is very GAUDY. I needed something that will not only look extravagant coming down the isle, but to COMPLETLEY knock my fiance's socks off. And they hit the nail right on the head. I purchased a strapless dress, with tons of bling, and a 7 FOOT TRAIN, with veil to match the length for under $2,000.00. I mean SERIOUSLY, WHERE CAN YOU FIND A DEAL LIKE THAT! And also I saw a dress on the t.v. show Say yes to the Dress, that was $8,000.00 on the show and $1,500.00 in Linda's store. . . Now if that doesn't make you wanna run in that store, I don't know what you're thinking.
In conclusion, I am happy that my wedding is two weeks away, but sad that our working relationship will come to an end. But you know what, perhaps that may not be true, because if I EVER need a dress for ANY special occassion, or even if I just want to treat myself to a pretty dress for a date night with my husband to be, I will SURELY get it from Thoughts and Best Wishes. I can truly go on and on, but for the sake of anyone reading this I will stop ;-) But THANK YOU THANK YOU THANK YOU Linda, Beverly, and Andrea. You guys are SUPER AWESOME and I TRULY could not have had a better experience. May God continue to bless your business.

Kristle - a VERY VERY HAPPY BRIDE;-)

.

I'm very disappointed to have to speak poorly about Thoughts and Best Wishes, especially after reading so many positive reviews.

I had called to schedule an appointment for 6 bridesmaids to try on dresses for an early-July wedding. Several of us were traveling in from out of town, so I wanted to make sure the trip was as productive and efficient as possible. The lady I spoke to on the phone was very pleasant and we agreed on a time in mid-February that would be convenient for them to help all 6 of us. Upon arriving for our appointment we found the store packed with prom dress shoppers and despite having made an appointment, we were unable to get any assistance. We understood it was busy, but had no help in our shopping process whatsoever. We picked everything out ourselves and even had to pin the dresses for fitting purposes without any help from the staff. Once we decided on the dress we even had to fill out our own paperwork. It was very disappointing.

To make matters worse, we had been quoted a ship date from the manufacturer for early April, which would allow plenty of time for alterations before July. When I called several weeks later to confirm the ship date I was told it was now early June. I expressed concern that a month before the wedding would leave little time for people to have alterations, especially since 4 of the bridesmaids live out of town. The lady said she would call the manufacturer and see if they could send them sooner. She called me right back and said they could ship in mid-May. I thanked for her help and planned to pick up my dress in late May when I was back in Albany for a visit.

Before my trip, I called to confirm that the dresses were in and was disappointed that again they were not scheduled to come until June; however, no one had called to tell me of the delay. Again, I expressed concern and frustration that things had not been taken care of. The lady I spoke with said the dresses could be shipped to the out-of-towners once they came in. I agreed that this was the only option. Once the dresses finally came in, however, they wanted to charge us $15 per dress to be shipped and wouldn't waive the shipping fee when I reminded them these dresses were originally supposed to be in 6 weeks prior. Two of the dresses that were shipped took several days to arrive. The girls that picked up their dresses locally and received alterations said they dresses were returned to them without having even been steamed.

All in all, I feel that Thoughts and Best Wishes had several opportunities to improve my experience, but failed miserably in terms of delivering a quality product and customer service. Based on my experience, I would recommend that you go elsewhere.

0
★☆☆☆☆

I'm very disappointed to have to speak poorly about Thoughts and Best Wishes, especially after reading so many positive reviews.

I had called to schedule an appointment for 6 bridesmaids to try on dresses for an early-July wedding. Several of us were traveling in from out of town, so I wanted to make sure the trip was as productive and efficient as possible. The lady I spoke to on the phone was very pleasant and we agreed on a time in mid-February that would be convenient for them to help all 6 of us. Upon arriving for our appointment we found the store packed with prom dress shoppers and despite having made an appointment, we were unable to get any assistance. We understood it was busy, but had no help in our shopping process whatsoever. We picked everything out ourselves and even had to pin the dresses for fitting purposes without any help from the staff. Once we decided on the dress we even had to fill out our own paperwork. It was very disappointing.

To make matters worse, we had been quoted a ship date from the manufacturer for early April, which would allow plenty of time for alterations before July. When I called several weeks later to confirm the ship date I was told it was now early June. I expressed concern that a month before the wedding would leave little time for people to have alterations, especially since 4 of the bridesmaids live out of town. The lady said she would call the manufacturer and see if they could send them sooner. She called me right back and said they could ship in mid-May. I thanked for her help and planned to pick up my dress in late May when I was back in Albany for a visit.

Before my trip, I called to confirm that the dresses were in and was disappointed that again they were not scheduled to come until June; however, no one had called to tell me of the delay. Again, I expressed concern and frustration that things had not been taken care of. The lady I spoke with said the dresses could be shipped to the out-of-towners once they came in. I agreed that this was the only option. Once the dresses finally came in, however, they wanted to charge us $15 per dress to be shipped and wouldn't waive the shipping fee when I reminded them these dresses were originally supposed to be in 6 weeks prior. Two of the dresses that were shipped took several days to arrive. The girls that picked up their dresses locally and received alterations said they dresses were returned to them without having even been steamed.

All in all, I feel that Thoughts and Best Wishes had several opportunities to improve my experience, but failed miserably in terms of delivering a quality product and customer service. Based on my experience, I would recommend that you go elsewhere.

Cons: Poor customer service

.

I have been to many bridal shops through the years for Prom gowns and weddings for family. I have never met such caring, friendly people who make you feel like family. I felt like they really cared and treated me like my wedding was the most important thing in the world. Linda and Bev were Extraordinary! One dress was more beautiful than the other , but Linda picked out the perfect dress for me. I was so pleased with the dress selection and more importantly, their caring attention, that I did everything there; bridesmaids dresses, tuxedos and invitations. I have been to some shops that make you feel like you are doing them a favor and act very haughty. That is not the case at this shop. They are just wonderful and I can not sing their praises enough! I have sent all my friends their way!

2
★★★★★

I have been to many bridal shops through the years for Prom gowns and weddings for family. I have never met such caring, friendly people who make you feel like family. I felt like they really cared and treated me like my wedding was the most important thing in the world. Linda and Bev were Extraordinary! One dress was more beautiful than the other , but Linda picked out the perfect dress for me. I was so pleased with the dress selection and more importantly, their caring attention, that I did everything there; bridesmaids dresses, tuxedos and invitations. I have been to some shops that make you feel like you are doing them a favor and act very haughty. That is not the case at this shop. They are just wonderful and I can not sing their praises enough! I have sent all my friends their way!

Pros: Beautiful dresses and nice, friendly, caring people.

Cons: none

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I was greeted when I walked in always a plus and the people that work there are so helpful. It's like being catered to. I have brought many friends of mine to thoughts and best wishes before going any where else. They all found dresses and were completely satisfied with the service. I as well have purchased a dress and I had great time with the girl it was a relaxing and fun experience. must stop here first before going any where else.
Megan H

2
★★★★★

I was greeted when I walked in always a plus and the people that work there are so helpful. It's like being catered to. I have brought many friends of mine to thoughts and best wishes before going any where else. They all found dresses and were completely satisfied with the service. I as well have purchased a dress and I had great time with the girl it was a relaxing and fun experience. must stop here first before going any where else.
Megan H

Pros: best service for bridal gowns and other dresses

Cons: none

.

Today I found my prom dress. Linda greeted my mom and me at the door and gave us a tour of the prom dresses. She explained what each section included, and the years of the dresses. She was friendly and welcoming. As I was trying on dresses, Meagan, a college student and employee was very attentive and could tell from my style, what other dress styles I would like. She gave me advice on this year's fashion trends and spent about two hours with me helping me decide between dresses. She brought her personal experiences into the discussion and included other employees opinions. All in all it was a very pleasant experience and I left with a great dress and feeling satisfied.

2
★★★★★

Today I found my prom dress. Linda greeted my mom and me at the door and gave us a tour of the prom dresses. She explained what each section included, and the years of the dresses. She was friendly and welcoming. As I was trying on dresses, Meagan, a college student and employee was very attentive and could tell from my style, what other dress styles I would like. She gave me advice on this year's fashion trends and spent about two hours with me helping me decide between dresses. She brought her personal experiences into the discussion and included other employees opinions. All in all it was a very pleasant experience and I left with a great dress and feeling satisfied.

Pros: pleasant staff

Cons: hours

.

I found a dress here for my bridesmaids that I absolutely loved, however, they had it somewhere else cheaper but I really wanted to do business with these people so they agreed to match the price for me! The employees were so amazing and so helpful. It seems to be a family business which I absolutely loved. Very accommodating and well run! HIGHLY recommend!

2
★★★★★

I found a dress here for my bridesmaids that I absolutely loved, however, they had it somewhere else cheaper but I really wanted to do business with these people so they agreed to match the price for me! The employees were so amazing and so helpful. It seems to be a family business which I absolutely loved. Very accommodating and well run! HIGHLY recommend!

.

My mother and I randomly stopped in there and found the wedding dress of my dreams. Linda was so nice and the atmosphere was so much better then the other bridal places I went to. I tried on so many dresses at other places and did not like any of them. Every dress I tried on at Thoughts and Best Wishes was beautiful. The first dress I tried on ended up being the perfect one for me and it is the most beautiful thing I will probably ever wear!! I would recommend this place over all of the other bridal shops in the Capital District!!

2
★★★★★

My mother and I randomly stopped in there and found the wedding dress of my dreams. Linda was so nice and the atmosphere was so much better then the other bridal places I went to. I tried on so many dresses at other places and did not like any of them. Every dress I tried on at Thoughts and Best Wishes was beautiful. The first dress I tried on ended up being the perfect one for me and it is the most beautiful thing I will probably ever wear!! I would recommend this place over all of the other bridal shops in the Capital District!!

Pros: Some of the most beautiful wedding dresses I have seen!

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I had a great experience at Thoughts and Best Wishes. I didn't have an appt., but I walked in and was helped within minutes. I was trying on gowns for a long time and Linda continued to help me and was very patient and positive. I liked this bridal salon better than the others I've been to in the area-- everything about it is honest, sincere, and straightforward. No ripping out labels or hiding prices-- all the information you need is out in the open on the tags from the beginning, the way it should be. Nothing sketchy about this place, unlike some other local salons. I recommend you stop in.

2
★★★★★

I had a great experience at Thoughts and Best Wishes. I didn't have an appt., but I walked in and was helped within minutes. I was trying on gowns for a long time and Linda continued to help me and was very patient and positive. I liked this bridal salon better than the others I've been to in the area-- everything about it is honest, sincere, and straightforward. No ripping out labels or hiding prices-- all the information you need is out in the open on the tags from the beginning, the way it should be. Nothing sketchy about this place, unlike some other local salons. I recommend you stop in.

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These people want to make you happy. They greet when you walk in the door, they will be as helpful during decision time as you want (never too pushy), and they thank you as you leave. A wedding is a special day and they love to know all the details, so that they can point you in the right direction. We started out at David's Bridal buying my wedding gown, wishing we had waited til we came here. And even though I didn't buy my gown there they still let me try it on in the store with the bridesmaid's dresses. I am now buying all of my wedding party's attire there (even the guys), doing my gowns alterations there and my mom found a dress that she loved (which they oder off online special for her). They truly love what they are doing and show it every step of the way.

2
★★★★★

These people want to make you happy. They greet when you walk in the door, they will be as helpful during decision time as you want (never too pushy), and they thank you as you leave. A wedding is a special day and they love to know all the details, so that they can point you in the right direction. We started out at David's Bridal buying my wedding gown, wishing we had waited til we came here. And even though I didn't buy my gown there they still let me try it on in the store with the bridesmaid's dresses. I am now buying all of my wedding party's attire there (even the guys), doing my gowns alterations there and my mom found a dress that she loved (which they oder off online special for her). They truly love what they are doing and show it every step of the way.

Pros: Everything

Cons: Nothing

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I have gone to most all bridal stores in the area for my wedding dress and I was dissapointed by either selection or customer service. But when i found Thougts and Best Wishes I was beyond ecstatic! There were so many options of gowns from my favorite designers and every employee there made it a great experience! I was given the utmost attention and did not feel rushed.... every question i had was more than welcome! I Highly recommend this shop for brides!

2
★★★★★

I have gone to most all bridal stores in the area for my wedding dress and I was dissapointed by either selection or customer service. But when i found Thougts and Best Wishes I was beyond ecstatic! There were so many options of gowns from my favorite designers and every employee there made it a great experience! I was given the utmost attention and did not feel rushed.... every question i had was more than welcome! I Highly recommend this shop for brides!

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My best friend is getting married in May and we decided to go here to purchase our bridesmaid dresses. We had a great time and the whole team let us try on practically EVERY dress in the store and helped us to make a decision without being overly pushy or trying to make a sale. They truly wanted us to be happy! A few months later we went to look at tuxes for the groom and his party. I was thrilled with the experience! They were getting ready for prom season but made room for us anyway. They really helped us make choices in colors and we had a great time!! We all can't wait for our stuff to come in!!!

2
★★★★★

My best friend is getting married in May and we decided to go here to purchase our bridesmaid dresses. We had a great time and the whole team let us try on practically EVERY dress in the store and helped us to make a decision without being overly pushy or trying to make a sale. They truly wanted us to be happy! A few months later we went to look at tuxes for the groom and his party. I was thrilled with the experience! They were getting ready for prom season but made room for us anyway. They really helped us make choices in colors and we had a great time!! We all can't wait for our stuff to come in!!!

Pros: Friendly, Helpful

Cons: parking

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Thoughts and Best Wishes is a bridal store that has every brides needs. They have amazing wedding dresses, accessories, invitations, tuxs and much much more. Not only are the wedding details great but the customer service that is provided by the owner and her staff is amazing. They will help for anything you need and much much more. Best place hands down in the capital region!!

2
★★★★★

Thoughts and Best Wishes is a bridal store that has every brides needs. They have amazing wedding dresses, accessories, invitations, tuxs and much much more. Not only are the wedding details great but the customer service that is provided by the owner and her staff is amazing. They will help for anything you need and much much more. Best place hands down in the capital region!!

Pros: Everything

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Linda and the staff at T & B were absolutly amazing. I have been to a few bridal shops in search of my bridesmaids dresses. We went in on a friday evening and Linda and I believe her daughter Megan were there to assist us in many ways. The girls were able to look around and pick out which dresses they liked and try them out, we had a little mini fashion show anyway the staff was not pushy at all they were there to help us in any possible way they could. Today, I went in my my fiance to look at tux's there were two other brides there as well, even though she was busy she still made it a point to come check on us and even write up our order even though we aren't getting married for a few months but by then it will be prom season. She went out of her way to ensure us that by doing this now may help prevent less confusion later on. Again the ladies were so helpful and have made my wedding expirence that much better. I know alot of people have said some horrible things about the previous owner/manager but the ladies are truly great to work with and I definatly reccommend going there!!!

2
★★★★★

Linda and the staff at T & B were absolutly amazing. I have been to a few bridal shops in search of my bridesmaids dresses. We went in on a friday evening and Linda and I believe her daughter Megan were there to assist us in many ways. The girls were able to look around and pick out which dresses they liked and try them out, we had a little mini fashion show anyway the staff was not pushy at all they were there to help us in any possible way they could. Today, I went in my my fiance to look at tux's there were two other brides there as well, even though she was busy she still made it a point to come check on us and even write up our order even though we aren't getting married for a few months but by then it will be prom season. She went out of her way to ensure us that by doing this now may help prevent less confusion later on. Again the ladies were so helpful and have made my wedding expirence that much better. I know alot of people have said some horrible things about the previous owner/manager but the ladies are truly great to work with and I definatly reccommend going there!!!

Cons: Parking

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I am proud to say that I am buying my beautiful wedding dress from Thoughts and Best Wishes. My dress was one of the dresses on display at the Colonie Center Mall (second floor-near Boscov's). Linda and Andrea are the new proud to be owners of Thoughts and Best Wishes. I never visisted the store prior to this new year. So I can say I never knew or heard of the old owners. But from the reviews I've read of the old owners it was bad.
Any way I went to several different dress shops and was thinking of dresses that I wanted to wear. My friend and I were driving by and say the shop and I said "hey lets give that one a shot?" So we went in and was greeted first thing. I had my dresses that I wanted to try on brought to the dressing room, with no limit to how many dresses I wanted. I went back a couple more times with different people then I one day Linda showed me this new dress that was very similar to the one I had on (which was going to be my dress) until this one. I tried it and it fit like a glove it was the one dress. I would have never thought to look but they knew that this dress so similar and they showed it to me...They are so wonderful, thoughtful, and very helpful. They aren't pushy at all. Andrea looked up a couple prices for me and she got right back to me with those prices and any additional information that I need. They always greet me and other customers by there name when they walk in. You can't get more personalized service than that. I love this place! My bridesmaids and my finance and his party will be getting there attire from here as well. Its a one stop shop from, gowns, to bridesmaid dresses, tuxes, to invitations, to The Piano Man right downstairs. These girls are wonderful pay them a visit and they will always greet you with a smile!

2
★★★★★

I am proud to say that I am buying my beautiful wedding dress from Thoughts and Best Wishes. My dress was one of the dresses on display at the Colonie Center Mall (second floor-near Boscov's). Linda and Andrea are the new proud to be owners of Thoughts and Best Wishes. I never visisted the store prior to this new year. So I can say I never knew or heard of the old owners. But from the reviews I've read of the old owners it was bad.
Any way I went to several different dress shops and was thinking of dresses that I wanted to wear. My friend and I were driving by and say the shop and I said "hey lets give that one a shot?" So we went in and was greeted first thing. I had my dresses that I wanted to try on brought to the dressing room, with no limit to how many dresses I wanted. I went back a couple more times with different people then I one day Linda showed me this new dress that was very similar to the one I had on (which was going to be my dress) until this one. I tried it and it fit like a glove it was the one dress. I would have never thought to look but they knew that this dress so similar and they showed it to me...They are so wonderful, thoughtful, and very helpful. They aren't pushy at all. Andrea looked up a couple prices for me and she got right back to me with those prices and any additional information that I need. They always greet me and other customers by there name when they walk in. You can't get more personalized service than that. I love this place! My bridesmaids and my finance and his party will be getting there attire from here as well. Its a one stop shop from, gowns, to bridesmaid dresses, tuxes, to invitations, to The Piano Man right downstairs. These girls are wonderful pay them a visit and they will always greet you with a smile!

Pros: great location, not pushy, sweetest people ever!

.

I have recently went to Thoughts and Best Wishes in Latham and was amazed by the experience. I am newly engaged and have decided to purchase all my bridesmaid dresses and my own dress from the business. Although I did not go to under old management, the new owners are very friendly and will point you in the right direction of what you are looking. There is also a wide variety of dresses to pick from. I would highly recommend this business to anyone. If you are looking for friendly service and a great experience all together, this place is excellent.

2
★★★★★

I have recently went to Thoughts and Best Wishes in Latham and was amazed by the experience. I am newly engaged and have decided to purchase all my bridesmaid dresses and my own dress from the business. Although I did not go to under old management, the new owners are very friendly and will point you in the right direction of what you are looking. There is also a wide variety of dresses to pick from. I would highly recommend this business to anyone. If you are looking for friendly service and a great experience all together, this place is excellent.

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I went to T & B wishes for a friends wedding last year under the old management and it was a horrifying experience... I just recently went there for MY wedding because they are the only store in the area to carry the bridesmaid dress i was looking for... I was absolutely amazed by the change in atmopshere. We had a pleasant experience. We were helped but not overly pushed...the girls there helped us find what we were looking for and offered any assistance without seeming pushy. They helped us compare colors... and also did provide me with information on when my designers typically retired their dresses so that if I had my mind set on one I wouldn't come back and have it not be there anymore, which was nice. I am glad someone with manners and retail knowledge took over this store because it use to be a disaster but now it is a place I would go again and recommend people going to. So if you had a bad experience there in the past---beware---they have significantly improved their business!!!!!

2
★★★★☆

I went to T & B wishes for a friends wedding last year under the old management and it was a horrifying experience... I just recently went there for MY wedding because they are the only store in the area to carry the bridesmaid dress i was looking for... I was absolutely amazed by the change in atmopshere. We had a pleasant experience. We were helped but not overly pushed...the girls there helped us find what we were looking for and offered any assistance without seeming pushy. They helped us compare colors... and also did provide me with information on when my designers typically retired their dresses so that if I had my mind set on one I wouldn't come back and have it not be there anymore, which was nice. I am glad someone with manners and retail knowledge took over this store because it use to be a disaster but now it is a place I would go again and recommend people going to. So if you had a bad experience there in the past---beware---they have significantly improved their business!!!!!

Pros: variety of designers, decent pricing, good service, no body being pushy

Cons: parking....but thats uncontrollable for the location

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Since thoughts and best wishes has taken new owners my dearest friend is holding all her dresses there including her very own wedding dress and i will say i have twins and they are a part of the wedding actually the flower girls and when we had them fitted it wasn't bad at all my girls are twins but completely to different sizes one is slim and tiny and one is chunky and thicker, we you can imagine my worry well these ladies who helped us we amazing and when i called about something like if something was wrong with one of the dresses which is minor but still she (the owner) was awesome and said bring it back and they will fix it at no cost to me. I am very pleased as is the rest of the wedding party and the bride to be with the help we have been recieveing. These ladies really know how to please and know what a nighmare it could be if things weren't perfect for the wedding so thank you so much to the staff and to those who have had bad experience in the past i recommend going ther know with these great people who are know in charge of the dress shop.

2
★★★★☆

Since thoughts and best wishes has taken new owners my dearest friend is holding all her dresses there including her very own wedding dress and i will say i have twins and they are a part of the wedding actually the flower girls and when we had them fitted it wasn't bad at all my girls are twins but completely to different sizes one is slim and tiny and one is chunky and thicker, we you can imagine my worry well these ladies who helped us we amazing and when i called about something like if something was wrong with one of the dresses which is minor but still she (the owner) was awesome and said bring it back and they will fix it at no cost to me. I am very pleased as is the rest of the wedding party and the bride to be with the help we have been recieveing. These ladies really know how to please and know what a nighmare it could be if things weren't perfect for the wedding so thank you so much to the staff and to those who have had bad experience in the past i recommend going ther know with these great people who are know in charge of the dress shop.

Pros: kindness, understanding, always having a smile and compasion

Cons: parking the only hell but can't help that

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(Honest) Mistakes are a fact of life. A GOOD business owner knows that RECOVERY after a mistake is the most important thing they can do. One of the simplest things they teach in business school is that "It costs more to gain new customers, than to keep existing customers!".

Well the owner and staff (relatives) of Thoughts & Best wishes are not very smart business people.

My sister (like most Prom going girls) conducted a thorough and lengthy dress search to ensure her senior prom was a night to remember. Unfortunately for her, her memory will be tainted because of the lack of honesty and complete incompetance this establishment shows.

They showed her a dress, that was the color she wanted, and somehow the "sales associate" did not know the accurate color name, and thought it was a different color. So, ONLY AFTER THEY MADE HER PAY for the dress, did they bring the dress out and to her utter horor it is NOT the color that she hand picked in the shop when she placed her order.

My sister and mother have gone back there to try to come to terms, and the owner and staff have been nothing been rude and difficult. After my sister was bullied in to continuing with her alterations for fear of being charged a "fine" for not going through with her alteration appointment, my mom called to stop all alterations. She was told that some had already been done, and that they would stop all alterations, and there would be no charge for what was done (which a GOOD business person would do something like that to try and make ammends).

Well, when they showed up to pick up the dress ALL of the alterations had been done, and now the owner's story has changed, and they owe her $ for the alterations.

To get things over with, they were paid, and took the dress.

This horrendous establishment needs to learn a lesson in customer service.

0
★☆☆☆☆

(Honest) Mistakes are a fact of life. A GOOD business owner knows that RECOVERY after a mistake is the most important thing they can do. One of the simplest things they teach in business school is that "It costs more to gain new customers, than to keep existing customers!".

Well the owner and staff (relatives) of Thoughts & Best wishes are not very smart business people.

My sister (like most Prom going girls) conducted a thorough and lengthy dress search to ensure her senior prom was a night to remember. Unfortunately for her, her memory will be tainted because of the lack of honesty and complete incompetance this establishment shows.

They showed her a dress, that was the color she wanted, and somehow the "sales associate" did not know the accurate color name, and thought it was a different color. So, ONLY AFTER THEY MADE HER PAY for the dress, did they bring the dress out and to her utter horor it is NOT the color that she hand picked in the shop when she placed her order.

My sister and mother have gone back there to try to come to terms, and the owner and staff have been nothing been rude and difficult. After my sister was bullied in to continuing with her alterations for fear of being charged a "fine" for not going through with her alteration appointment, my mom called to stop all alterations. She was told that some had already been done, and that they would stop all alterations, and there would be no charge for what was done (which a GOOD business person would do something like that to try and make ammends).

Well, when they showed up to pick up the dress ALL of the alterations had been done, and now the owner's story has changed, and they owe her $ for the alterations.

To get things over with, they were paid, and took the dress.

This horrendous establishment needs to learn a lesson in customer service.

Pros: None

Cons: Incompetent, Rude and Untruthful Staff and Owner

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This was quite possibly the worst prom dress experience ever.. it was every girl's nightmare!!!! This year is my senior prom and after searching for a dress i found the perfect dress that I loved so very much then I ordered the dress and payed the down payment of $170.00 and they took my measurements. After 2 months of waiting my dress finally came in. I was very excited about this. I went for my first "fitting" and i went to try my dress on and I saw the tag and knew what was coming next. They ordered me a dress that was 3 sizes too small!!! I went out with my dress on and the owner said to me " oh hun it's the same size as the one that you tried on 2 times here." i then replied with "BOTH times that i tried that dress on i couldnt even zip up the back because it was TOO SMALL!!!" then the owner tells me that the seamstress MIGHT be able to take it out!!! after taking the dress off the owner came over to my mom and i and said "the seamstress is ONLY going to charge us $30.00 to take it out.. and that we still have to pay the other $170.00 payment today." Any HONEST owner of a half-way descent company would have offered to cover the $30.00 charge since THEY screwed up and ordered me a dress 3 sizes too SMALL!!!! she didn't even offer to pay for the dress to be taken out or to order a dress in the right size. Oh and the owner is extremely rude and just mean if you go in on a semi busy day. i would suggest to everyone to not give this woman business. And IF YOU WANT YOUR DRESS TO ACTUALLY FIT YOU DO NOT GO HERE!!!!!!!!!!!!

0
★☆☆☆☆

This was quite possibly the worst prom dress experience ever.. it was every girl's nightmare!!!! This year is my senior prom and after searching for a dress i found the perfect dress that I loved so very much then I ordered the dress and payed the down payment of $170.00 and they took my measurements. After 2 months of waiting my dress finally came in. I was very excited about this. I went for my first "fitting" and i went to try my dress on and I saw the tag and knew what was coming next. They ordered me a dress that was 3 sizes too small!!! I went out with my dress on and the owner said to me " oh hun it's the same size as the one that you tried on 2 times here." i then replied with "BOTH times that i tried that dress on i couldnt even zip up the back because it was TOO SMALL!!!" then the owner tells me that the seamstress MIGHT be able to take it out!!! after taking the dress off the owner came over to my mom and i and said "the seamstress is ONLY going to charge us $30.00 to take it out.. and that we still have to pay the other $170.00 payment today." Any HONEST owner of a half-way descent company would have offered to cover the $30.00 charge since THEY screwed up and ordered me a dress 3 sizes too SMALL!!!! she didn't even offer to pay for the dress to be taken out or to order a dress in the right size. Oh and the owner is extremely rude and just mean if you go in on a semi busy day. i would suggest to everyone to not give this woman business. And IF YOU WANT YOUR DRESS TO ACTUALLY FIT YOU DO NOT GO HERE!!!!!!!!!!!!

Pros: NOTHING

Cons: the owner, and the fact that they can't order a dress in the right size, even with measurements!!!!!

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this is a terrible place to go for anything! I am a bridesmaid and we all went there to pick out our dresses and get measured, which we did. when the dresses finally came in not one fit any of us they ordered the dresses way to big!!! Mine fell to the floor when i put it on! the owner of the store is the most rudest person i have ever met when we tried to tell her they were all wrong she insisted that no they are not and went on to tell one of the girls with us that she was just too big for the dress!! mind u we were all measured before hand right?! as we are there of course now everyone has to have alterations done which of course MORE MONEY! and when we were trying to say where we needed them takin in our hemmed the owner was just yelling about everything to where one of us decided to take the dress to a totally different seamstress! which we shouldnt have had to do in the first place and this was only becuase the owner told her she wasnt going to do what the girl wanted done to the dress!! about 2 weeks later we go bk after alterations are done and wouldnt ya know it mine still dont fit right! still too big so now we are down to 2 weeks before the wedding and i still have no dress but they are saying it will be ready (we will see) its just a very bad experience we all had there!! and would never ever send anyone!

0
★☆☆☆☆

this is a terrible place to go for anything! I am a bridesmaid and we all went there to pick out our dresses and get measured, which we did. when the dresses finally came in not one fit any of us they ordered the dresses way to big!!! Mine fell to the floor when i put it on! the owner of the store is the most rudest person i have ever met when we tried to tell her they were all wrong she insisted that no they are not and went on to tell one of the girls with us that she was just too big for the dress!! mind u we were all measured before hand right?! as we are there of course now everyone has to have alterations done which of course MORE MONEY! and when we were trying to say where we needed them takin in our hemmed the owner was just yelling about everything to where one of us decided to take the dress to a totally different seamstress! which we shouldnt have had to do in the first place and this was only becuase the owner told her she wasnt going to do what the girl wanted done to the dress!! about 2 weeks later we go bk after alterations are done and wouldnt ya know it mine still dont fit right! still too big so now we are down to 2 weeks before the wedding and i still have no dress but they are saying it will be ready (we will see) its just a very bad experience we all had there!! and would never ever send anyone!

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Horrible staff! Purchased a prom dress in March. Had fitting on April 06, 2007 didnt get dress back until May 15 prom is May 18. Staff NEVER returned any phone calls from me regarding the dress, left at least 50 messages. Manager was extremely rude and disrespectful. The dress alterations were not done, the length was not altered, the beads on the dress are all falling off, the zipper is broke. I called the manager to address my concerns with the prom being 2 days away and she stated"I don't know what to tell you". She also stated that they are not responsible for the alterations. It is two days before the prom and we have no dress. We paid $325 for the dress and had to pay $50 cash for the alterations. Never once did they apologize or offer to fix the dress. I don't recommend this place to anyone and I hope that noone has to experience what we are experiencing. My daughters prom is ruined!!!! I now have to try to find a new dress in 2 days for the prom. I don't have the money to be doing this. They have extremely bad customer service and they act like it is no big deal that the zipper is broke on the dress.
Don't go there!!!

0
★☆☆☆☆

Horrible staff! Purchased a prom dress in March. Had fitting on April 06, 2007 didnt get dress back until May 15 prom is May 18. Staff NEVER returned any phone calls from me regarding the dress, left at least 50 messages. Manager was extremely rude and disrespectful. The dress alterations were not done, the length was not altered, the beads on the dress are all falling off, the zipper is broke. I called the manager to address my concerns with the prom being 2 days away and she stated"I don't know what to tell you". She also stated that they are not responsible for the alterations. It is two days before the prom and we have no dress. We paid $325 for the dress and had to pay $50 cash for the alterations. Never once did they apologize or offer to fix the dress. I don't recommend this place to anyone and I hope that noone has to experience what we are experiencing. My daughters prom is ruined!!!! I now have to try to find a new dress in 2 days for the prom. I don't have the money to be doing this. They have extremely bad customer service and they act like it is no big deal that the zipper is broke on the dress.
Don't go there!!!

Pros: NONE

Cons: Thumbs down!!!!!!

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i had a bad experience with this place, horrible service, very uptight staff. you are paying hundreds of dollars, and they act like they are doing you a favor. i do not recommend it....plenty of place in the capital district with nicer staff and better selection of dresses.

0
★☆☆☆☆

i had a bad experience with this place, horrible service, very uptight staff. you are paying hundreds of dollars, and they act like they are doing you a favor. i do not recommend it....plenty of place in the capital district with nicer staff and better selection of dresses.

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if you purchase a dress that needs alteration, better look somewhere else. Once i expressed that the dress needed to be taken in a little more because it did not look right, the owner became very hostile saying that i do not know what i am talking about since i was not a seamstress. when i addressed the seamstress, saying that she could probably get the dress fixed since she had done a good job with the rest of the work, the owner started shouting that i was not allowed to talk to her employees and that she forbids the seamsttess from fixing the dress. for a place that sells dresses for $300 and up + the cost of alterations...you would think they would treat their customers a little better. plenty of Bridal and Prom stores in the capital district that would be happy to take your business.

0
★☆☆☆☆

if you purchase a dress that needs alteration, better look somewhere else. Once i expressed that the dress needed to be taken in a little more because it did not look right, the owner became very hostile saying that i do not know what i am talking about since i was not a seamstress. when i addressed the seamstress, saying that she could probably get the dress fixed since she had done a good job with the rest of the work, the owner started shouting that i was not allowed to talk to her employees and that she forbids the seamsttess from fixing the dress. for a place that sells dresses for $300 and up + the cost of alterations...you would think they would treat their customers a little better. plenty of Bridal and Prom stores in the capital district that would be happy to take your business.

Cons: not customer-friendly at all

 

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