Factory Eyeglass Outlet

★★★★☆
The Best Eyeglasses You've Ever Had!
  • 16815 Union Tpke

    Flushing, NY 11366

    Map & Directions
  • 718-969-8801

About Factory Eyeglass Outlet

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Hours
HOURS OF OPERATION: MONDAY: 10:00 AM - 7:00 PM TUESDAY: 10:00 AM - 7:00 PM WEDNESDAY: 10:00 AM - 7:00 PM THURSDAY: 10:00 AM - 7:00 PM FRIDAY: 9:00 AM - 6:00 PM SATURDAY: CLOSED SUNDAY: 9:00 AM - 5:00 PM

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4.0 6
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.

I have been taking my business to this store for years. I was willing to tolerate less than stellar service, and pot luck options in frames in exchange for a price that can't be beat. As a mother of 8 kids, ALL OF WHOM have gotten glasses

3
★★★★★

I have been taking my business to this store for years. I was willing to tolerate less than stellar service, and pot luck options in frames in exchange for a price that can't be beat. As a mother of 8 kids, ALL OF WHOM have gotten glasses

.

If I could rate them a negative 2 stars that would be generous... This place is full of odd random people that look like they hate their life. I found this strange because eve the boss or manager seemed pissed off too. I needed their service, not company so I gave them my own prescription and and my own frame that needed my prescription done to them. I gave the sleepy lady behind the counter my frames and my script contact information and left a deposit.. Like a normal business would conduct..

She informed me that it would take14 business days to complete and I hesitantly agreed. 19 days later I did not hear from them and I realized that it's been so long that I almost forgot that I had placed the order.
I call with my reciept number and a guy with an attitude tells me that no such order exists. I in shock asked to speak to a manager, the manager gets on the phone takes a deep breath and rambles on about how the guy told him that I have a non existing number... And I would need to come in with proof of the order...

I wished I would have recorded this transaction to run it on Help me Howard, but I walk in the next day to see the " manager " ... This guy immediately demands to see a reciept, I produced the reciept and he than comes back and literally starts by saying .... Do you want the "Bad news" or the "Bad news first? "

I astonished, asked who his superior was and he yells back with a sarcastic smile that he was the owner.. He continues to tell me that "His" technician broke the frame and thats why they could not find the order, broken frames apparently go to the broken frames box to be dealt with by the manager. They at no time even apologized for their braking my optical eyewear, but it gets better, he also directs me to the cash register to pay the balance on the lenses that were cut for the broken frame. He then tells me how he cannot eat the cost of the lenses that he already cut despite them being prepared for a frame that his technician broke. Something out of the Punked show, or Candid Camera... I really thought they were shooting a comedy clip with me being the victim. I basically told him that I was going to call the consumer affairs and bbb, his defense was in fine print in the carbon copy microscopic writing that warns customers that they are not responsible for lost or broken frames that are a result of their doing. You basically give these people business hoping it makes it back from the third world country that makes the glasses for the "optical "outlet... They actually have an old shoe box with about 6 pairs of glasses that reads broken orders.

His best comes at the end when he tells me that when a customer pays the price he is charging 109.00 just for lenses, you can't expect something of quality... He says he offers " no guarantee of any kind"..

This freaking guy again had the audacity to ask me to finish paying for the Broken frames that held his 109.00 lenses. This guy has nerves of steel to demand that .....

Stay away from the sweatshop outlet... It's a hit or miss.. With these animals that run this scheme in good old flushing, NY....

Case is open with BBB, their actions are border-criminal ...
Real Tv would have payed me good money for a clip of this ....lol

1
★☆☆☆☆

If I could rate them a negative 2 stars that would be generous... This place is full of odd random people that look like they hate their life. I found this strange because eve the boss or manager seemed pissed off too. I needed their service, not company so I gave them my own prescription and and my own frame that needed my prescription done to them. I gave the sleepy lady behind the counter my frames and my script contact information and left a deposit.. Like a normal business would conduct..

She informed me that it would take14 business days to complete and I hesitantly agreed. 19 days later I did not hear from them and I realized that it's been so long that I almost forgot that I had placed the order.
I call with my reciept number and a guy with an attitude tells me that no such order exists. I in shock asked to speak to a manager, the manager gets on the phone takes a deep breath and rambles on about how the guy told him that I have a non existing number... And I would need to come in with proof of the order...

I wished I would have recorded this transaction to run it on Help me Howard, but I walk in the next day to see the " manager " ... This guy immediately demands to see a reciept, I produced the reciept and he than comes back and literally starts by saying .... Do you want the "Bad news" or the "Bad news first? "

I astonished, asked who his superior was and he yells back with a sarcastic smile that he was the owner.. He continues to tell me that "His" technician broke the frame and thats why they could not find the order, broken frames apparently go to the broken frames box to be dealt with by the manager. They at no time even apologized for their braking my optical eyewear, but it gets better, he also directs me to the cash register to pay the balance on the lenses that were cut for the broken frame. He then tells me how he cannot eat the cost of the lenses that he already cut despite them being prepared for a frame that his technician broke. Something out of the Punked show, or Candid Camera... I really thought they were shooting a comedy clip with me being the victim. I basically told him that I was going to call the consumer affairs and bbb, his defense was in fine print in the carbon copy microscopic writing that warns customers that they are not responsible for lost or broken frames that are a result of their doing. You basically give these people business hoping it makes it back from the third world country that makes the glasses for the "optical "outlet... They actually have an old shoe box with about 6 pairs of glasses that reads broken orders.

His best comes at the end when he tells me that when a customer pays the price he is charging 109.00 just for lenses, you can't expect something of quality... He says he offers " no guarantee of any kind"..

This freaking guy again had the audacity to ask me to finish paying for the Broken frames that held his 109.00 lenses. This guy has nerves of steel to demand that .....

Stay away from the sweatshop outlet... It's a hit or miss.. With these animals that run this scheme in good old flushing, NY....

Case is open with BBB, their actions are border-criminal ...
Real Tv would have payed me good money for a clip of this ....lol

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.

If I could rate them a negative 2 stars that would be generous... This place is full of odd random people that look like they hate their life. I found this strange because eve the boss or manager seemed pissed off too. I needed their

3
★★★★★

If I could rate them a negative 2 stars that would be generous... This place is full of odd random people that look like they hate their life. I found this strange because eve the boss or manager seemed pissed off too. I needed their

.

In a word, Incredible. I bought three pair of eyeglasses for less than I paid for the last pair I bought from Cohen's Fashion optical in the Mall. I wear what my doctor calls the Cadillac of Bifocal Lenses, Varilux Progressives. In Cohen's I paid $ 685. for one pair. I didn't even get my eyes examined their. In Factory Eyeglass Outlet I paid $ 600.00 for all three pairs. Two of the frames were Donna Karen and on was a Vanni. The frames and lenses are all included in the prices. They were great, the people in the store were nice, and no sales people worked me over to spend more. They do get crowded, so plan on spending some time there.

5
★★★★★

In a word, Incredible. I bought three pair of eyeglasses for less than I paid for the last pair I bought from Cohen's Fashion optical in the Mall. I wear what my doctor calls the Cadillac of Bifocal Lenses, Varilux Progressives. In Cohen's I paid $ 685. for one pair. I didn't even get my eyes examined their. In Factory Eyeglass Outlet I paid $ 600.00 for all three pairs. Two of the frames were Donna Karen and on was a Vanni. The frames and lenses are all included in the prices. They were great, the people in the store were nice, and no sales people worked me over to spend more. They do get crowded, so plan on spending some time there.

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.

I was there today despite knowing this is not the classiest place and having experienced the rudeness of their optometrist before (I was bringing my Rx from another place this time). I wanted not to pay much for competent eyeglasses. Sure enough, a client doing the wrong line complained rather impolitely that she was not given proper direction and two of the employees jumped on her like the enemy. No one tried to calm tempers down. The client was told she wouldn't be served any more and a loud argument continued for several minutes. No pretense that the "client is always right" here! If you visit the place, bring your own Rx and behave like in Seinfield's soup line.

2
★★☆☆☆

I was there today despite knowing this is not the classiest place and having experienced the rudeness of their optometrist before (I was bringing my Rx from another place this time). I wanted not to pay much for competent eyeglasses. Sure enough, a client doing the wrong line complained rather impolitely that she was not given proper direction and two of the employees jumped on her like the enemy. No one tried to calm tempers down. The client was told she wouldn't be served any more and a loud argument continued for several minutes. No pretense that the "client is always right" here! If you visit the place, bring your own Rx and behave like in Seinfield's soup line.

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.

this is a discounted eyeglass store but the frames are really nice. they have a wide assortment of rimless, sunglasses , children glasses etc. There are so many and the prices are great you can not leave with out getting a pair. The service good too. It is located on union turnpike and you can find parking on the street. If you dont get free union glasses you should check this place out.

4
★★★★☆

this is a discounted eyeglass store but the frames are really nice. they have a wide assortment of rimless, sunglasses , children glasses etc. There are so many and the prices are great you can not leave with out getting a pair. The service good too. It is located on union turnpike and you can find parking on the street. If you dont get free union glasses you should check this place out.

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