Willow Pet Hotel

★★★★★
  • 1926 Deer Park Ave

    Deer Park, NY 11729

    Map & Directions
  • 631-667-8924

4.5758 33
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My husband and I adopted a yellow lab puppy in Sept 2012. She was crazy, energetic and stole our heart.
In March 2013, we got wonderful news we were adopting a baby girl but we had to go out of state for a couple of months. We left our puppy at Willow Pet Hotel, where she was very well taken care of by the staff. Every time I called (which was very often) to check on her, Regina at the front desk, was so sweet and nice and would take the time to let me know my "four legged baby" was having a blast. She was trained by Cindy while she was there, and came back to us a well behaved puppy (which was a relief, with a newborn, we were a little nervous). Cindy would send pictures of her training and playing, which also put our mind at ease. Cindy would use a crying baby doll and stroller to desensitize her to it. So when we came home with our baby girl, our puppy was already used to everything, so we had a smooth transition. Our puppy had formed a bond with the staff, Kezelle is one of her favorites, so Willow Pet Hotel became her home away from home. She didn't want to leave!
When our daughter was 3 months old, she was diagnosed with a very rare auto immune disease and we spent most of the summer in the hospital. Our yellow lab puppy went back to the very capable care of the Willow Pet Hotel. This was a relief for us, knowing she was happy and cared for, allowed us to focus on the care of our daughter. We are all home now and our yellow lab still goes every week to doggie day care. She runs through the door (as oppose to the Vets office) ...she cant wait to see the staff and play.
Willow Pet Hotel has taken very good care of my family and I can't thank them enough.
Diane

5
★★★★★

My husband and I adopted a yellow lab puppy in Sept 2012. She was crazy, energetic and stole our heart.
In March 2013, we got wonderful news we were adopting a baby girl but we had to go out of state for a couple of months. We left our puppy at Willow Pet Hotel, where she was very well taken care of by the staff. Every time I called (which was very often) to check on her, Regina at the front desk, was so sweet and nice and would take the time to let me know my "four legged baby" was having a blast. She was trained by Cindy while she was there, and came back to us a well behaved puppy (which was a relief, with a newborn, we were a little nervous). Cindy would send pictures of her training and playing, which also put our mind at ease. Cindy would use a crying baby doll and stroller to desensitize her to it. So when we came home with our baby girl, our puppy was already used to everything, so we had a smooth transition. Our puppy had formed a bond with the staff, Kezelle is one of her favorites, so Willow Pet Hotel became her home away from home. She didn't want to leave!
When our daughter was 3 months old, she was diagnosed with a very rare auto immune disease and we spent most of the summer in the hospital. Our yellow lab puppy went back to the very capable care of the Willow Pet Hotel. This was a relief for us, knowing she was happy and cared for, allowed us to focus on the care of our daughter. We are all home now and our yellow lab still goes every week to doggie day care. She runs through the door (as oppose to the Vets office) ...she cant wait to see the staff and play.
Willow Pet Hotel has taken very good care of my family and I can't thank them enough.
Diane

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My husband and I adopted a yellow lab puppy in Sept 2012. She was crazy, energetic and stole our heart.\r
In March 2013, we got wonderful news we were adopting a baby girl but we had to go out of state for a couple of months. We left our

3
★★★★★

My husband and I adopted a yellow lab puppy in Sept 2012. She was crazy, energetic and stole our heart.\r
In March 2013, we got wonderful news we were adopting a baby girl but we had to go out of state for a couple of months. We left our

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We travel into LI 6 to 10 times per year for family functions. We live in Florida. We drive and take our dog (Standard Poodle) with us. Since finding a hotel to take a large dog is almost impossible, we looked for a pet hotel. Our children

3
★★★★★

We travel into LI 6 to 10 times per year for family functions. We live in Florida. We drive and take our dog (Standard Poodle) with us. Since finding a hotel to take a large dog is almost impossible, we looked for a pet hotel. Our children

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My dog Norton loves to go to Willow Pet Hotel for Doggie Daycare a few days a week-- it's much more active then sitting home alone all day and he's much happier! The staff is very friendly and knowledgeable, and I always know my buddy is

3
★★★★★

My dog Norton loves to go to Willow Pet Hotel for Doggie Daycare a few days a week-- it's much more active then sitting home alone all day and he's much happier! The staff is very friendly and knowledgeable, and I always know my buddy is

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Dirty, smells like urine. overpriced, nickle and dime you. hidden fees. NO 24 HOUR care.

3
★★★★★

Dirty, smells like urine. overpriced, nickle and dime you. hidden fees. NO 24 HOUR care.

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we picked up our dog on saturday morning> our dog was soaked in urine!!! it took almost ten minutes to bring our dog to us as they tried to make a feeble attempt to wash the dog off. the lobby is beautiful. however i could tell by the

3
★★★★★

we picked up our dog on saturday morning> our dog was soaked in urine!!! it took almost ten minutes to bring our dog to us as they tried to make a feeble attempt to wash the dog off. the lobby is beautiful. however i could tell by the

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We've left our two little shih tzus at Willow Pet several times and have always had a pleasant experience - well worth the money. The staff is really friendly, and the place is always immaculate. Highly recommend.

2
★★★★☆

We've left our two little shih tzus at Willow Pet several times and have always had a pleasant experience - well worth the money. The staff is really friendly, and the place is always immaculate. Highly recommend.

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I have been a customer of Willow Pet Hotel for quite a while. This place is always clean and the staff is always very friendly and helpful. I highly recommend to my friends and family and I am really surprised by the last negative review. If you are considering Willow Pet, you should stop by to see how great it is yourself!

5
★★★★★

I have been a customer of Willow Pet Hotel for quite a while. This place is always clean and the staff is always very friendly and helpful. I highly recommend to my friends and family and I am really surprised by the last negative review. If you are considering Willow Pet, you should stop by to see how great it is yourself!

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I've been boarding my 2 dogs for the past year at Willow Pet and found out that they are charging customers a $5.00 pet warranty per pet per stay.When I questioned Owner Mark Rosenzweig about this charge that is not disclosured to customers is that its a warranty in case you animal during its stay gets sick and that Willow Pet will not take any responsibilities on the health and welfare of your pet during its stay at Willow Pet.The company does not carry any liability for the welfare of your animal during its stay.Question is- will you leave your pet at a facility that will not take responsibility on the health & welfare of your animal during its stay there.

2
★★☆☆☆

I've been boarding my 2 dogs for the past year at Willow Pet and found out that they are charging customers a $5.00 pet warranty per pet per stay.When I questioned Owner Mark Rosenzweig about this charge that is not disclosured to customers is that its a warranty in case you animal during its stay gets sick and that Willow Pet will not take any responsibilities on the health and welfare of your pet during its stay at Willow Pet.The company does not carry any liability for the welfare of your animal during its stay.Question is- will you leave your pet at a facility that will not take responsibility on the health & welfare of your animal during its stay there.

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A few times a month I bring my dog to Willow Pet. I think the care and love he gets is definitely worth the price, but definitely the comfort of knowing he's not stuck at home without food, outdoors or love on my long days. I've seen such a difference in him after I started bringing him here on. The ladies at the front are always cheery and nice, and he's always happy when I pick him up.

5
★★★★★

A few times a month I bring my dog to Willow Pet. I think the care and love he gets is definitely worth the price, but definitely the comfort of knowing he's not stuck at home without food, outdoors or love on my long days. I've seen such a difference in him after I started bringing him here on. The ladies at the front are always cheery and nice, and he's always happy when I pick him up.

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Simply the best. I can't say enough great things about the Willow Pet Hotel. I've used a few services - the doggie daycare, the overnight suites and grooming. I've never been disappointed. The staff is always really friendly and the pups always come home happy.

5
★★★★★

Simply the best. I can't say enough great things about the Willow Pet Hotel. I've used a few services - the doggie daycare, the overnight suites and grooming. I've never been disappointed. The staff is always really friendly and the pups always come home happy.

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We went away a few times this summer, and every time we checked our pooch and kitty into the Willow Pet Hotel. I was able to see pictures of them on Facebook... comforting to know that they had little vacations too!! Highly recommend.

5
★★★★★

We went away a few times this summer, and every time we checked our pooch and kitty into the Willow Pet Hotel. I was able to see pictures of them on Facebook... comforting to know that they had little vacations too!! Highly recommend.

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1 out of 1 people found this review helpful.

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This is the 2nd time I have utilzied the Willow Pet Hotel. We had boarded our 2 dogs while on vacation for 9 days. They were dropped off, in good shape, FLEA FREE, and picked up, after being groomed by the staff (that I paid for) covered in fleas. Our one dog had a huge scrarch on his nose and walked out of there with his tail between his legs, practically shaking. Needless to say I was very upset. It took me 3 weeks to clear them of fleas, and my house, becaue they brought them back with them. They were fine when we dropped them off, as they were just at the the vet. I have tried in vain to get in tough with this place about the problem, and no one returns my calls or emails. I would NOT recommend this place to anyone who cares for their pets, as much as I do. They put on a great front, but the staff leaves little to be desired. This is an over priced FLEA BAG hotel.

2
★★☆☆☆

This is the 2nd time I have utilzied the Willow Pet Hotel. We had boarded our 2 dogs while on vacation for 9 days. They were dropped off, in good shape, FLEA FREE, and picked up, after being groomed by the staff (that I paid for) covered in fleas. Our one dog had a huge scrarch on his nose and walked out of there with his tail between his legs, practically shaking. Needless to say I was very upset. It took me 3 weeks to clear them of fleas, and my house, becaue they brought them back with them. They were fine when we dropped them off, as they were just at the the vet. I have tried in vain to get in tough with this place about the problem, and no one returns my calls or emails. I would NOT recommend this place to anyone who cares for their pets, as much as I do. They put on a great front, but the staff leaves little to be desired. This is an over priced FLEA BAG hotel.

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0 out of 1 people found this review helpful.

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If I can write a review here, means everyone else can and the accountability of review service is questionable.

3
★★★☆☆

If I can write a review here, means everyone else can and the accountability of review service is questionable.

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0 out of 2 people found this review helpful.

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Willow Pet Hotel is a fantastic place. My husband and I are very attached to our 22 month old beagle. Back in July we decided to take a short trip and realized that we needed to place our dog in boarding. I was apprehensive about leaving my dog some place new. I found the staff members at Willow to be very kind and professional. When we returned to Willow to pick up my dog he was very content.
Since Willow has now extended it's hours of operation, I have recently placed Benji (my beagle) in the doggie daycare program. I think it's great that he has the opportunity to socialize with other dogs throughout the day. Benji has been having the time of his life and he is very well taken care of at Willow. The staff is very friendly and courteous. They also treat the dogs as if they were their own. I find their pricing to be reasonable and the facility itself is immaculate! We would highly recommend Willow to anyone!

5
★★★★★

Willow Pet Hotel is a fantastic place. My husband and I are very attached to our 22 month old beagle. Back in July we decided to take a short trip and realized that we needed to place our dog in boarding. I was apprehensive about leaving my dog some place new. I found the staff members at Willow to be very kind and professional. When we returned to Willow to pick up my dog he was very content.
Since Willow has now extended it's hours of operation, I have recently placed Benji (my beagle) in the doggie daycare program. I think it's great that he has the opportunity to socialize with other dogs throughout the day. Benji has been having the time of his life and he is very well taken care of at Willow. The staff is very friendly and courteous. They also treat the dogs as if they were their own. I find their pricing to be reasonable and the facility itself is immaculate! We would highly recommend Willow to anyone!

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1 out of 1 people found this review helpful.

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I love the staff at Willow pet hotel they really love their animals. I have been bringing my little pug Pugsly,to this hotel for two years and he is the true indicator of how well he is treated. Pugsly is a little shy with new people and very selective for a pug on whom he takes too. He loves the staff at willow...Pugsly runs out of the car and wags his tail and can't wait to get inside to see the staff. He spends the first ten minutes running around and kissing everyone. Now if this is not a sign of how he is treated when his owner leaves him there then truly nothing else really is. They adore him. I'm not sure who and why other people could possible put a negative comment in about this hotel. I am extremely picky and very careful on where I bring my dog because he is truely part of our family and I know that the care he get at willow is exceptional!!!!

5
★★★★★

I love the staff at Willow pet hotel they really love their animals. I have been bringing my little pug Pugsly,to this hotel for two years and he is the true indicator of how well he is treated. Pugsly is a little shy with new people and very selective for a pug on whom he takes too. He loves the staff at willow...Pugsly runs out of the car and wags his tail and can't wait to get inside to see the staff. He spends the first ten minutes running around and kissing everyone. Now if this is not a sign of how he is treated when his owner leaves him there then truly nothing else really is. They adore him. I'm not sure who and why other people could possible put a negative comment in about this hotel. I am extremely picky and very careful on where I bring my dog because he is truely part of our family and I know that the care he get at willow is exceptional!!!!

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1 out of 1 people found this review helpful.

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I just picked up our Welsh terrier from the Willow Pet Hotel. He was boarded for 4 days and especially loved the group playtime. He had such a great time that he didn't want to leave. This was the first time we boarded him there and we were very happy with the facilities and the care given to him. He also gets groomed there and we are happy with his cut. I would recommend this facility for pet owners who need to know their pet will be given top quality care.

5
★★★★★

I just picked up our Welsh terrier from the Willow Pet Hotel. He was boarded for 4 days and especially loved the group playtime. He had such a great time that he didn't want to leave. This was the first time we boarded him there and we were very happy with the facilities and the care given to him. He also gets groomed there and we are happy with his cut. I would recommend this facility for pet owners who need to know their pet will be given top quality care.

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1 out of 1 people found this review helpful.

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I have been bringing my dogs to Willow Pet Hotel for approximately 30 years. We have always been happy with the care and treatment our dogs have been given. Our current dog is a lab/newfy mix who is not very trusting of people (we've been told that she was abused before taken by a shelter), but we know that she is well taken care of and treated kindly at Willow.....when we take her in for boarding she is always lunging toward the door to the "hotel"......anxious to meet up with her friends once again. We would recommend Willow to anyone who has a pet and has the need to board.

5
★★★★★

I have been bringing my dogs to Willow Pet Hotel for approximately 30 years. We have always been happy with the care and treatment our dogs have been given. Our current dog is a lab/newfy mix who is not very trusting of people (we've been told that she was abused before taken by a shelter), but we know that she is well taken care of and treated kindly at Willow.....when we take her in for boarding she is always lunging toward the door to the "hotel"......anxious to meet up with her friends once again. We would recommend Willow to anyone who has a pet and has the need to board.

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1 out of 1 people found this review helpful.

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I do not understand how ppl are saying the staff are rude--the staff was nothing but nice to me. They bent over backwards for me--gave me a full rundown of fees, gave me directions when I got lost, and let my dog stay overnight in a private room so I didn't have to vaccinate him again. I'm from L.A. and just needed a place to leave my dog for one night while I was in Fire Island. When I flew out to NY I was only required proof of rabies vaccine, so I didn't have proof of the others. They saved my dog the trauma of being given shots, then being left in a strange place--not to mention they saved me $100! Then they even gave me diretions to get down to the ferry. They were so friendly, the place was clean and very nice, and the prices were very reasonable. I wish there was a place like this in Los Angeles!!!

5
★★★★★

I do not understand how ppl are saying the staff are rude--the staff was nothing but nice to me. They bent over backwards for me--gave me a full rundown of fees, gave me directions when I got lost, and let my dog stay overnight in a private room so I didn't have to vaccinate him again. I'm from L.A. and just needed a place to leave my dog for one night while I was in Fire Island. When I flew out to NY I was only required proof of rabies vaccine, so I didn't have proof of the others. They saved my dog the trauma of being given shots, then being left in a strange place--not to mention they saved me $100! Then they even gave me diretions to get down to the ferry. They were so friendly, the place was clean and very nice, and the prices were very reasonable. I wish there was a place like this in Los Angeles!!!

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3 out of 3 people found this review helpful.

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Willow is the only place I have trusted with my cat for 12 years. The care she has received has been second to none. I wholeheartedly recommend this establishment to anyone with a pet.

5
★★★★★

Willow is the only place I have trusted with my cat for 12 years. The care she has received has been second to none. I wholeheartedly recommend this establishment to anyone with a pet.

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3 out of 3 people found this review helpful.

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My thought is this; If you really love your dog, as family, as I do, then it's OK to spend a few extra bucks for he or she to get some 1on1(or 1on 4) play time. My Boo had a good experience at Willow. How do I know? He was happy when I picked him up and "normal" at home after; unlike last year, when boarded in Bohemia with his since-passed "brother"-a 143 lb Golden. They were skittish and needy. Boo was cool and happy after Willow. And..I'm happy to pay a few bucks for a little TLC for my family! PS-Theresa alleviated my fear of leaving him after last year's horror, with her warmth and attention, and Mark is a "hands-on" owner who really cares....

4
★★★★☆

My thought is this; If you really love your dog, as family, as I do, then it's OK to spend a few extra bucks for he or she to get some 1on1(or 1on 4) play time. My Boo had a good experience at Willow. How do I know? He was happy when I picked him up and "normal" at home after; unlike last year, when boarded in Bohemia with his since-passed "brother"-a 143 lb Golden. They were skittish and needy. Boo was cool and happy after Willow. And..I'm happy to pay a few bucks for a little TLC for my family! PS-Theresa alleviated my fear of leaving him after last year's horror, with her warmth and attention, and Mark is a "hands-on" owner who really cares....

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3 out of 3 people found this review helpful.

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Very clean place but they nickel & dime you to death. I was told it was extra money for them to play with the pet. That bothered me alot. If they are taking care of the animals while you are away, wouldn't it be the humane thing to play or interact with the animal without charging for it? That turned me off.

2
★★☆☆☆

Very clean place but they nickel & dime you to death. I was told it was extra money for them to play with the pet. That bothered me alot. If they are taking care of the animals while you are away, wouldn't it be the humane thing to play or interact with the animal without charging for it? That turned me off.

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1 out of 3 people found this review helpful.

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Please Dont leave your pet there.

0
★☆☆☆☆

Please Dont leave your pet there.

Cons: rude staff and greedy owner

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Just picked up my dog (Nyla) from Willow Pet Hotel after a trip to Vegas. The place is very clean,recently renovated and I have been taking my dog here since 2002. I would never take my dog anywhere else! If you are looking for a place to board your pet, check out other places on Long Island....then check out Willow Pet Hotel. Ask for a tour of the facility. I would definitely recommend this place to other pet owners!

5
★★★★★

Just picked up my dog (Nyla) from Willow Pet Hotel after a trip to Vegas. The place is very clean,recently renovated and I have been taking my dog here since 2002. I would never take my dog anywhere else! If you are looking for a place to board your pet, check out other places on Long Island....then check out Willow Pet Hotel. Ask for a tour of the facility. I would definitely recommend this place to other pet owners!

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2 out of 2 people found this review helpful.

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We left Coco for a week, and was very satisfied with everything. We found the kennel itself to be very impressive. The sizes of the runs were amazing. Coco had more room than she new what to with.They said she ate well which for her means a lot. When she is stressed and not happy she does not eat at all The play area was great, she was able to get a lot of fresh air and exercise everyday!Most definitely recommend!

5
★★★★★

We left Coco for a week, and was very satisfied with everything. We found the kennel itself to be very impressive. The sizes of the runs were amazing. Coco had more room than she new what to with.They said she ate well which for her means a lot. When she is stressed and not happy she does not eat at all The play area was great, she was able to get a lot of fresh air and exercise everyday!Most definitely recommend!

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2 out of 2 people found this review helpful.

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We just had Dutchess stay over at Willow for her Holiday vacation & she seemed to have such a great time that she didnt want to leave! We got her the group play time & we were told that she had made friends with an italian waterdog named Teddy who was in from Brooklyn. Its like a day care for dogs. \r
Thanks to her friends at Willow, the Mrs & I are always comfortable with the warmth & energy the staff give our furry child when we go out of town.\r

2
★★★★★

We just had Dutchess stay over at Willow for her Holiday vacation & she seemed to have such a great time that she didnt want to leave! We got her the group play time & we were told that she had made friends with an italian waterdog named Teddy who was in from Brooklyn. Its like a day care for dogs. \r
Thanks to her friends at Willow, the Mrs & I are always comfortable with the warmth & energy the staff give our furry child when we go out of town.\r

Pros: Newly remodelled, Same quality care as always.

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I actually had to do a double take when I stumbled across the willow pet hotel. We went on vacation for the first time since we got our dog peanut and had no idea what to do with her. When we arrived the staff was very warm and friendly. I was very nervous to leave her for the first time but they made us feel at home. We called to check on peanut ever day and the Hotel manger was very sweet and took the time to talk with me personal ever time I called. When we pickup her up from willow pet hotel she was happy and healthy. What more could we have asked for. We were so please with the treatment we got at willow pet hotel that we even signed here up for weekly doggie day care. All I can say is thank you to the wonderful staff who were so helpful. We know then we go away this winter where peanut will be.

5
★★★★★

I actually had to do a double take when I stumbled across the willow pet hotel. We went on vacation for the first time since we got our dog peanut and had no idea what to do with her. When we arrived the staff was very warm and friendly. I was very nervous to leave her for the first time but they made us feel at home. We called to check on peanut ever day and the Hotel manger was very sweet and took the time to talk with me personal ever time I called. When we pickup her up from willow pet hotel she was happy and healthy. What more could we have asked for. We were so please with the treatment we got at willow pet hotel that we even signed here up for weekly doggie day care. All I can say is thank you to the wonderful staff who were so helpful. We know then we go away this winter where peanut will be.

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2 out of 2 people found this review helpful.

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We were so impressed with there new facility. Talk about state of the art and it looks great. I felt like we should be checking ourselves in and not our dog. There new Deluxe suites real made us feel at easy leaving out 4 year old lab with them. The staff was warm and friendly, and she came home to us happy she smelled great too.

5
★★★★★

We were so impressed with there new facility. Talk about state of the art and it looks great. I felt like we should be checking ourselves in and not our dog. There new Deluxe suites real made us feel at easy leaving out 4 year old lab with them. The staff was warm and friendly, and she came home to us happy she smelled great too.

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2 out of 2 people found this review helpful.

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We adopted a cat from the pound and she had been rescued from an abusive home. This was just before our scheduled vacation. She was afraid of everything and only wanted to hide all day. I explained this to the people there and when I arrived they had her suite set up with a towel covering part of the front and her bed behind it so that she could hide and feel safe or she could look out if she wanted. They were wonderful with her. We were away for two weeks. When I returned she had gotten use to being pet and loved it. This year she will spend time with them again.

5
★★★★★

We adopted a cat from the pound and she had been rescued from an abusive home. This was just before our scheduled vacation. She was afraid of everything and only wanted to hide all day. I explained this to the people there and when I arrived they had her suite set up with a towel covering part of the front and her bed behind it so that she could hide and feel safe or she could look out if she wanted. They were wonderful with her. We were away for two weeks. When I returned she had gotten use to being pet and loved it. This year she will spend time with them again.

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4 out of 4 people found this review helpful.

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I've had only positive experiences with the Willow Pet Hotel. All the staff are very friendly and competent, the managers are readily available and are pleasure to deal with. The services they provide are fantastic and my dog, a 5 year old labrador is well taken care of every time she's brought in. I recomment the Willow Pet to everyone.
Thumbs up Willow!

5
★★★★★

I've had only positive experiences with the Willow Pet Hotel. All the staff are very friendly and competent, the managers are readily available and are pleasure to deal with. The services they provide are fantastic and my dog, a 5 year old labrador is well taken care of every time she's brought in. I recomment the Willow Pet to everyone.
Thumbs up Willow!

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4 out of 4 people found this review helpful.

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We have had our dogs boarding with the Willow Pet Hotel for nearly 12 years now. We are on our 2nd family pet with them.
We Love the way our Dutchess comes home after her vacation and bath!
She gets excited as we drive up the block to the place.
She practically drags us in the front door.
"Mother Mary" (the elder secretary) always kisses Dutchess and sneaks her a pig ear to go back to her hotel suite with. It's the funniest thing.
They just raised their prices a bit but its well worth the money because we know when we come home from our wonderful vacation, Dutchess enjoyed herself just like we did. (Spring for the playtime too if you have an active dog like our pup! It's worth the extra to get her out and stretched every day! She comes home pooped exhausted just like us!

5
★★★★★

We have had our dogs boarding with the Willow Pet Hotel for nearly 12 years now. We are on our 2nd family pet with them.
We Love the way our Dutchess comes home after her vacation and bath!
She gets excited as we drive up the block to the place.
She practically drags us in the front door.
"Mother Mary" (the elder secretary) always kisses Dutchess and sneaks her a pig ear to go back to her hotel suite with. It's the funniest thing.
They just raised their prices a bit but its well worth the money because we know when we come home from our wonderful vacation, Dutchess enjoyed herself just like we did. (Spring for the playtime too if you have an active dog like our pup! It's worth the extra to get her out and stretched every day! She comes home pooped exhausted just like us!

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3 out of 3 people found this review helpful.

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Overall this is not a terrible place for dog boarding;however,I will most likely not board my dogs here again. My dogs were unusually stressed when I picked them up and the staff was very unfriendly. At one point I asked if I could bring my dog's pillows and the "kennel master" replied "no" in a very insensitive manner. When calling to let them know that we were stuck in traffic and running a couple minutes late, we received a very stern "ONLY a couple minutes!" I realize that this is a business and that they have other customers, but come on - keeping existing customers should be equally as important...right? I've been treated better checking in my coat at some places

3
★★★☆☆

Overall this is not a terrible place for dog boarding;however,I will most likely not board my dogs here again. My dogs were unusually stressed when I picked them up and the staff was very unfriendly. At one point I asked if I could bring my dog's pillows and the "kennel master" replied "no" in a very insensitive manner. When calling to let them know that we were stuck in traffic and running a couple minutes late, we received a very stern "ONLY a couple minutes!" I realize that this is a business and that they have other customers, but come on - keeping existing customers should be equally as important...right? I've been treated better checking in my coat at some places

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1 out of 2 people found this review helpful.

.

We have left our dogs here many times and have always been happy. They take excellent care of the animals and really care about their well-being. I would recommend them to anyone.

5
★★★★★

We have left our dogs here many times and have always been happy. They take excellent care of the animals and really care about their well-being. I would recommend them to anyone.

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3 out of 3 people found this review helpful.

 

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