Donatella's Salon & Day Spa

★★★★☆
43.1366 -76.1291
Map and Directions to Donatella's Salon & Day Spa

315-455-5883

218 N Main St

Syracuse, NY

13212

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About Donatella's Salon & Day Spa

Personal Services

Personal Services
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4.0 8
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On 11/03/2012 I visited Donatellas for a scheduled massage and manicure/pedicure. I was asked to fill out a form specifying any specific areas that I wanted the massage therapist to focus on. I explicitly told him that I did not require any focus on a specific area. I have had many massages a different salons and I know for a fact that therapist rarely (if ever) expose the clients back side (buttocks) nor do they actually massage that area. For reasons unknown to me this (male) massage therapist Tom spent between 10-15 minutes massaging that area alone. This was beyond inappropriate. After the massage was over, I proceeded to the station for the manicure/pedicure. The nail tech told me that she "did not do acrylics" and offered to give me a manicure over the acrylics. I declined. These services had already been paid for as I had made the purchase on groupon. So I left the salon with only a pedicure. At no point during my initial phone call to set up the appointment was I asked about the state of my nails. I assumed that since this is a full service salon, they would be able to accomodate me. When I contacted the owner via email with my complaint, her response was beyond inappropriate. She placed the blame for the entire situation on me, stated that SHE PERSONALLY had never had a problem with his work and that if I didnt like it I couldve left. She also informed me that the nail tech that did do acrylic was "in Greece tending to her very sick mother". I cannot think of a reason that she would divulge an employees personal information. Maybe to seem more credible. She then proceeded to passive aggressively apologize that I "didnt enjoy my visit" and told me to seek a refund at Groupon. I contacted the owner with a complaint and this was her response:

"Dear Kay I am sorry that you did not enjoy your visit to Donatella??s. We make every effort to please our guests. Thomas, our massage therapist, is very good at his craft and we have never had any complaints about his massages or inappropriate massaging. Some massage therapists are uncomfortable with massaging the lower back, which you specified lower back pain and that is why he massage that area a little longer. I have had massages form him and I found nothing inappropriate about his massage. As far as your nails the Groupon special was for a manicure. You have to specify when you schedule your appointment that you want a fill it because our tech that does acrylic is not always available and at this time she is in Greece tending to her very sick Mother. But if we had known a head of time we do have a tech that is filling in for her if there is a fill appointment. What I would suggest, because I have not turned it in to Groupon yet, you can request your money back. Again I am sorry you did not enjoy your time at Donatella??s Salon & day Spa. If you have an issue with Groupon please let me know. Sincerely,Donatella.

She took no ownership of the situation and had the audacity to divulge information about her nail tech not being available as it that would give her more credibility. I was not offered a refund or at least a gift certificate for the services that were not redeemed. Unacceptable. Her personal relationship with her employee in no way implies that he was not inappropriate with me and it was unprofessional and downright tacky to imply otherwise. I have contacted the BBB, as well as an attorney.

1
★☆☆☆☆

On 11/03/2012 I visited Donatellas for a scheduled massage and manicure/pedicure. I was asked to fill out a form specifying any specific areas that I wanted the massage therapist to focus on. I explicitly told him that I did not require any focus on a specific area. I have had many massages a different salons and I know for a fact that therapist rarely (if ever) expose the clients back side (buttocks) nor do they actually massage that area. For reasons unknown to me this (male) massage therapist Tom spent between 10-15 minutes massaging that area alone. This was beyond inappropriate. After the massage was over, I proceeded to the station for the manicure/pedicure. The nail tech told me that she "did not do acrylics" and offered to give me a manicure over the acrylics. I declined. These services had already been paid for as I had made the purchase on groupon. So I left the salon with only a pedicure. At no point during my initial phone call to set up the appointment was I asked about the state of my nails. I assumed that since this is a full service salon, they would be able to accomodate me. When I contacted the owner via email with my complaint, her response was beyond inappropriate. She placed the blame for the entire situation on me, stated that SHE PERSONALLY had never had a problem with his work and that if I didnt like it I couldve left. She also informed me that the nail tech that did do acrylic was "in Greece tending to her very sick mother". I cannot think of a reason that she would divulge an employees personal information. Maybe to seem more credible. She then proceeded to passive aggressively apologize that I "didnt enjoy my visit" and told me to seek a refund at Groupon. I contacted the owner with a complaint and this was her response:

"Dear Kay I am sorry that you did not enjoy your visit to Donatella??s. We make every effort to please our guests. Thomas, our massage therapist, is very good at his craft and we have never had any complaints about his massages or inappropriate massaging. Some massage therapists are uncomfortable with massaging the lower back, which you specified lower back pain and that is why he massage that area a little longer. I have had massages form him and I found nothing inappropriate about his massage. As far as your nails the Groupon special was for a manicure. You have to specify when you schedule your appointment that you want a fill it because our tech that does acrylic is not always available and at this time she is in Greece tending to her very sick Mother. But if we had known a head of time we do have a tech that is filling in for her if there is a fill appointment. What I would suggest, because I have not turned it in to Groupon yet, you can request your money back. Again I am sorry you did not enjoy your time at Donatella??s Salon & day Spa. If you have an issue with Groupon please let me know. Sincerely,Donatella.

She took no ownership of the situation and had the audacity to divulge information about her nail tech not being available as it that would give her more credibility. I was not offered a refund or at least a gift certificate for the services that were not redeemed. Unacceptable. Her personal relationship with her employee in no way implies that he was not inappropriate with me and it was unprofessional and downright tacky to imply otherwise. I have contacted the BBB, as well as an attorney.

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I've been a client at Donatella's Salon & Day Spa for years. I'm in every four weeks for a color and cut, and my family knows I love receiving their gift cards so that I can enjoy some of their other services or purchase Aveda products. Donatella employs inteligent, knowlegeable and personable professionals in her salon. The atmosphere is welcoming and relaxing. Make an appointment and enjoy the experience!

5
★★★★★

I've been a client at Donatella's Salon & Day Spa for years. I'm in every four weeks for a color and cut, and my family knows I love receiving their gift cards so that I can enjoy some of their other services or purchase Aveda products. Donatella employs inteligent, knowlegeable and personable professionals in her salon. The atmosphere is welcoming and relaxing. Make an appointment and enjoy the experience!

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The best service and everyone is SO Great ! Clean and well staffed ...The ONLY Spa to go to in C.N.Y My nails and skin never looked so good ! I'll be back , Judi G

5
★★★★★

The best service and everyone is SO Great ! Clean and well staffed ...The ONLY Spa to go to in C.N.Y My nails and skin never looked so good ! I'll be back , Judi G

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Donatella's was a wonderful experience for me. The staff was very friendly and cordially from the receptionist to shampoo staff. I had a Aveda Green Science face that was to die for, a raindrop therapy massage, which included a sauna and they have lockers to store you belonging in. I than received a wonderful Spa Pedi and hair style. I would recommend Donatella's to anyone looking to relax and indulge them selves.

5
★★★★★

Donatella's was a wonderful experience for me. The staff was very friendly and cordially from the receptionist to shampoo staff. I had a Aveda Green Science face that was to die for, a raindrop therapy massage, which included a sauna and they have lockers to store you belonging in. I than received a wonderful Spa Pedi and hair style. I would recommend Donatella's to anyone looking to relax and indulge them selves.

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Latest reviews from Citysearch.

.

I was in on Saturday for a massage and wanted to let you know how much I loved it. I hadn't been to your facility for a while and was pleased to receive a nice tour. You've added a lot since my first visit. Loved the "relaxation room" and the lockers. I felt like royalty. I will definitely be returning in a few weeks for a pedicure.

And, since we both deal with brides, I also want to thank you for allowing me to leave some of my business brochures in your lobby area. I assist brides and grooms in the CNY area with their wedding invitations, by bringing my invitation albums directly to them, to use in their homes for a few days at their leisure. This stress-free service is being well received, as a nice break in the wedding-planning process.

I'd like to give a big "thank you" to the staff, and especially to Tom, for a great massage. See you soon!

Kathy Colvin
P.S. Brides interested in my service can call 243.1122

5
★★★★★

I was in on Saturday for a massage and wanted to let you know how much I loved it. I hadn't been to your facility for a while and was pleased to receive a nice tour. You've added a lot since my first visit. Loved the "relaxation room" and the lockers. I felt like royalty. I will definitely be returning in a few weeks for a pedicure.

And, since we both deal with brides, I also want to thank you for allowing me to leave some of my business brochures in your lobby area. I assist brides and grooms in the CNY area with their wedding invitations, by bringing my invitation albums directly to them, to use in their homes for a few days at their leisure. This stress-free service is being well received, as a nice break in the wedding-planning process.

I'd like to give a big "thank you" to the staff, and especially to Tom, for a great massage. See you soon!

Kathy Colvin
P.S. Brides interested in my service can call 243.1122

Pros: Everyone there made me feel so welcome and relaxed

.

I will not be returning to this salon. I went in for a simple trim on my shoulder length wavy hair. I always blow-dry my hair with a round brush and then flat iron it so it is smooth and straight. This stylist was very friendly. The cut was nothing special, but acceptable. But when it came time for the blow-dry, she used the wrong type of brush on my hair and I looked absolutely ridiculous. It made my hair frizz and puff out and I looked better when I came in, then when I left - I definitely did not look like I just spent $40 on a haircut!! I was embarrassed the entire time I was sitting there and had to go right home because there was NO WAY I would go out in public looking like that. For that kind of money, they should have stylists who know how to do a basic blow-out with a ROUND brush, not a vent brush!!

1
★☆☆☆☆

I will not be returning to this salon. I went in for a simple trim on my shoulder length wavy hair. I always blow-dry my hair with a round brush and then flat iron it so it is smooth and straight. This stylist was very friendly. The cut was nothing special, but acceptable. But when it came time for the blow-dry, she used the wrong type of brush on my hair and I looked absolutely ridiculous. It made my hair frizz and puff out and I looked better when I came in, then when I left - I definitely did not look like I just spent $40 on a haircut!! I was embarrassed the entire time I was sitting there and had to go right home because there was NO WAY I would go out in public looking like that. For that kind of money, they should have stylists who know how to do a basic blow-out with a ROUND brush, not a vent brush!!

Pros: Friendly stylist

Cons: Had no clue how to blow-dry, Expensive

.

So I went to Donatella's Spa in Syracuse N.Y. and had the best facial of my life. The staff is amazing, the price is right and the owner is delightful. Keep up the good work I highly recommend going to Donatella's spa!

5
★★★★★

So I went to Donatella's Spa in Syracuse N.Y. and had the best facial of my life. The staff is amazing, the price is right and the owner is delightful. Keep up the good work I highly recommend going to Donatella's spa!

Pros: The best customer care!

Cons: None!

.

i went to Donatellas. salon and day spa.. ive never been to such a wonderful relaxin and fun place.. while there i received a massage ,, a manicure and pedicure and facial ... wow ,,, inbetween these said services i also relaxed in the salons cozy sauna...it was like being on vacation i left the hustle and bustle behind me at the front door .. AFter i received all my treatments i commensed to getting the most invigourating shampoo ive ever had it started out with a theraputic shampoo massage then a hair mask and ending with a conditioner ... MY HAIR felt like SILK !!! i was amazed being that my hair was normally a bit dry due to some old highlites .. when i was finished i not only felt beautiful but i felt relaxed and reenergized ready to face the world yet again.. i ended up buying the hair products .. Amazing Aveda is amazing .. i would highly reccomend going there as i will again and prob again and again . the staff is friendly and knowledgable kind considerate and mostly talented .. Thank you again Donatellas salon and day spa for making me feel so GOOD !! HUGS to all of you

5
★★★★★

i went to Donatellas. salon and day spa.. ive never been to such a wonderful relaxin and fun place.. while there i received a massage ,, a manicure and pedicure and facial ... wow ,,, inbetween these said services i also relaxed in the salons cozy sauna...it was like being on vacation i left the hustle and bustle behind me at the front door .. AFter i received all my treatments i commensed to getting the most invigourating shampoo ive ever had it started out with a theraputic shampoo massage then a hair mask and ending with a conditioner ... MY HAIR felt like SILK !!! i was amazed being that my hair was normally a bit dry due to some old highlites .. when i was finished i not only felt beautiful but i felt relaxed and reenergized ready to face the world yet again.. i ended up buying the hair products .. Amazing Aveda is amazing .. i would highly reccomend going there as i will again and prob again and again . the staff is friendly and knowledgable kind considerate and mostly talented .. Thank you again Donatellas salon and day spa for making me feel so GOOD !! HUGS to all of you

Cons: i felt like i was at a 5 star resort

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