BoConcept Madison Avenue

★★★★☆
  • 105 Madison Ave

    New York, NY 10016

    Cross street: 30th St

    Map & Directions
  • 212-686-8188

About BoConcept Madison Avenue

Hours
Mon-Fri 10.00am - 7.00pm Sat, Sun 12.00pm - 6.00pm

Home & Garden

Home & Garden
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3.5 16
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China? What they make is pure luxury compared to what BoConcept puts out. We bought 3 Shelly chairs, looked great, guess what within 3 years the seat started wiggling so bad folks could not use them! Many calls, emails to Customer

3
★★★★★

China? What they make is pure luxury compared to what BoConcept puts out. We bought 3 Shelly chairs, looked great, guess what within 3 years the seat started wiggling so bad folks could not use them! Many calls, emails to Customer

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They sell defective goods and do not stand behind their products

3
★★★★★

They sell defective goods and do not stand behind their products

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Very comfortable shopping experience, I entered the shops holding a lot of bags in my hand, shop assistants immediately headed over to me and took care of my bags so that I could completely concentrate on the displayed items. Someone asked

3
★★★★★

Very comfortable shopping experience, I entered the shops holding a lot of bags in my hand, shop assistants immediately headed over to me and took care of my bags so that I could completely concentrate on the displayed items. Someone asked

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DONT SHOP HERE!! Boconcept is overpriced junk...what they have in the showroom vs what you get is incredibly different and of significantly lower quality --its barely a step up from ikea. the only way to get a full refund was to dispute

3
★★★★★

DONT SHOP HERE!! Boconcept is overpriced junk...what they have in the showroom vs what you get is incredibly different and of significantly lower quality --its barely a step up from ikea. the only way to get a full refund was to dispute

.

Bo concept is by far my worst customer service experience. After a delivery a damage goods, not only they refused to replace it but they want it me to paid for it. They do not properly inspect their products before delivery. I spent over

3
★★★★★

Bo concept is by far my worst customer service experience. After a delivery a damage goods, not only they refused to replace it but they want it me to paid for it. They do not properly inspect their products before delivery. I spent over

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We purchased a coffee table from BO concept, unfortunately the table just didn't go with rest of our stuff in the living room. Bo concept charges $110 pick up fee plus 45% of restocking fee. That means we would lose over $600 just by returning it. It's almost an insult saying "don't you dare thinking about changing your mind on our furniture"

Also the quality of the furniture is definitely not top of the line when you compare it to some of the Italian furniture companies. I would rather spend the same kind of money and get better quality furniture somewhere else.

We learned our lesson the hard way. I'll never shop there again and I hope they go out of business soon with their very bad return policy!

0
★☆☆☆☆

We purchased a coffee table from BO concept, unfortunately the table just didn't go with rest of our stuff in the living room. Bo concept charges $110 pick up fee plus 45% of restocking fee. That means we would lose over $600 just by returning it. It's almost an insult saying "don't you dare thinking about changing your mind on our furniture"

Also the quality of the furniture is definitely not top of the line when you compare it to some of the Italian furniture companies. I would rather spend the same kind of money and get better quality furniture somewhere else.

We learned our lesson the hard way. I'll never shop there again and I hope they go out of business soon with their very bad return policy!

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This is your ticket to Scandinavia! That's what I found out when I went and the staff explained that The Bo concept is all about sleek lines and comfortable designs for your living room, bedroom, office and more. I love the snazzy accessories and got some for my house. It's a unique style and a store worth visiting.

5
★★★★★

This is your ticket to Scandinavia! That's what I found out when I went and the staff explained that The Bo concept is all about sleek lines and comfortable designs for your living room, bedroom, office and more. I love the snazzy accessories and got some for my house. It's a unique style and a store worth visiting.

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I'll keep it simple: Spent a lot of $$$. Told it would be ready by a certain date. Was not. Kept calling.Delivery date kept getting pushed out. Lies Lies Lies Lies Lies Lies Lies. Will never shop at a BoCOncept store ever again and will make sure I tell anyone with ears and $$$ to burn the same. Worst experience ever and that's saying a lot in NYC.

0
★☆☆☆☆

I'll keep it simple: Spent a lot of $$$. Told it would be ready by a certain date. Was not. Kept calling.Delivery date kept getting pushed out. Lies Lies Lies Lies Lies Lies Lies. Will never shop at a BoCOncept store ever again and will make sure I tell anyone with ears and $$$ to burn the same. Worst experience ever and that's saying a lot in NYC.

Pros: None

Cons: Too many

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I just wrote a long detailed review and lost it, so I'll have to keep this brief. The suede microfiber fabric is very poor quality and should not be used for furniture. I have a couch and futon, and have already had the couch replaced once. The fabric lifts off and creates holes in areas of wear. Even with covering (throw on new couch) or minimal use (futon), the problem has happened again with the new couch and now with the futon, and they are saying they will not replace it again due to "misuse" or abuse from my pet. My dog is sweet, docile and has never destroyed furniture before and does not even have access to the futon. I am disputing it but am not getting any response so far. I wish I had done my homework better. I do not reccommend this place and if you do use it - make sure you chose durable fabrics.

0
★☆☆☆☆

I just wrote a long detailed review and lost it, so I'll have to keep this brief. The suede microfiber fabric is very poor quality and should not be used for furniture. I have a couch and futon, and have already had the couch replaced once. The fabric lifts off and creates holes in areas of wear. Even with covering (throw on new couch) or minimal use (futon), the problem has happened again with the new couch and now with the futon, and they are saying they will not replace it again due to "misuse" or abuse from my pet. My dog is sweet, docile and has never destroyed furniture before and does not even have access to the futon. I am disputing it but am not getting any response so far. I wish I had done my homework better. I do not reccommend this place and if you do use it - make sure you chose durable fabrics.

Pros: modern styles, selection

Cons: cheap materials, disappointing customer service, long delivery waits

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i worked for boconcept for a very short period of time and could not with clear conscience promote this product. things were falling apart in the show room and they were completely unconcerned with this and only focused on selling. many items were returned and i noticed that customers were treated badly when bringing back inferior merchandise. special orders that were promised for a 12 to 14 week period were never met causing even more problems. this is not an original look and better quality merchandise is available at a lower price, shop around. bad experience.

0
★☆☆☆☆

i worked for boconcept for a very short period of time and could not with clear conscience promote this product. things were falling apart in the show room and they were completely unconcerned with this and only focused on selling. many items were returned and i noticed that customers were treated badly when bringing back inferior merchandise. special orders that were promised for a 12 to 14 week period were never met causing even more problems. this is not an original look and better quality merchandise is available at a lower price, shop around. bad experience.

Pros: none

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i did some serious research and found bo to offer the best furniture at an affordable price. it's pretty much the same kind of stuff you'd see at maurice villency or roche bobois but you're not paying through the nose. However, the customer service could be better. I ordered a sofa that was supposed to take 10 weeks but was delivered a week late. The only thing they offered was an apology and refund on the assembly.

2
★★★★☆

i did some serious research and found bo to offer the best furniture at an affordable price. it's pretty much the same kind of stuff you'd see at maurice villency or roche bobois but you're not paying through the nose. However, the customer service could be better. I ordered a sofa that was supposed to take 10 weeks but was delivered a week late. The only thing they offered was an apology and refund on the assembly.

Pros: great prices, great furniture, great value

Cons: customer service

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We bought an expensive bed and dressers from the Chelsea store about a year ago, and while we like the way the furniture looks, we have come away with a bad taste in our mouth. The experience of choosing bedroom and dining room furniture and ordering it was unpleasant and confusing. Items that we wanted from the catalog were unavailable and to fit our space we had to get other items, more expensive, of course, which we had to buy in components (drawer by drawer!) rather than as a unit, as a shown in the catalog. It was basically a bait and switch.To keep us from walking out, the saleswoman gave us a deal to try to approximate the price promised in the catalog. But when we got to the cash register, her supervisor summarily withdrew the offer, saying that they just didn't do that, and we waited while they calculated a whole new purchase order. But by then we were tired, as we were shopping for much-needed furniture with a hungry child and just needed to get the transaction done. We felt disappointed and ripped off. We wound up spending even more than we had planned. We cancelled the dining room table and chairs the next day. I'm glad we did and wish we had cancelled the bed and dressers too. They were delivered on time (within six weeks), but they are not well made and are basically the quality of Ikea's more rickety pieces though they cost a lot more. The face of one of my drawers falls off in my hand every time I open the drawer. A panel from the bed falls off and I keep having to stick it back on, and the underbed drawer does not operate smoothly but comes out at an angle and has to be finessed. We have advised friends not to shop there and will never shop there again.

0
★☆☆☆☆

We bought an expensive bed and dressers from the Chelsea store about a year ago, and while we like the way the furniture looks, we have come away with a bad taste in our mouth. The experience of choosing bedroom and dining room furniture and ordering it was unpleasant and confusing. Items that we wanted from the catalog were unavailable and to fit our space we had to get other items, more expensive, of course, which we had to buy in components (drawer by drawer!) rather than as a unit, as a shown in the catalog. It was basically a bait and switch.To keep us from walking out, the saleswoman gave us a deal to try to approximate the price promised in the catalog. But when we got to the cash register, her supervisor summarily withdrew the offer, saying that they just didn't do that, and we waited while they calculated a whole new purchase order. But by then we were tired, as we were shopping for much-needed furniture with a hungry child and just needed to get the transaction done. We felt disappointed and ripped off. We wound up spending even more than we had planned. We cancelled the dining room table and chairs the next day. I'm glad we did and wish we had cancelled the bed and dressers too. They were delivered on time (within six weeks), but they are not well made and are basically the quality of Ikea's more rickety pieces though they cost a lot more. The face of one of my drawers falls off in my hand every time I open the drawer. A panel from the bed falls off and I keep having to stick it back on, and the underbed drawer does not operate smoothly but comes out at an angle and has to be finessed. We have advised friends not to shop there and will never shop there again.

Pros: Good-looking designs

Cons: Many catalog items are unavailable; poor construction; dishonest sales tactics

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Here's my story.

I ordered two items from the chelsea store and was promised that they would be delivered on 12/15 when I ordered it in mid to late Nov. I had to call the story after 12/15 to see what was going on with my delivery. I was told that the shipment scheduled changed to every two weeks so it would be here next week. I didn't get a call next week either. I called back again and they said it they would call me back when it comes. Finally get a call this week and the people at the store are unapologetic and now willing to take responsibility for lying essentially. I was told that teh fine print on the back of the receipt says the delivery date is tentative.

Plain and simple. It's not the best quality it looks modern and sleak but it's not that cheap for what you're getting. The fulfillment service is HORRIBLE and the after market service even worse. I hate to say this after I purchased my stuff but you can get the same look and quality from IKEA.... with better customer service!

I hope someone from BO reads this because I did not buy my 10K living room set as a result and have prevented two of my friends from my buying furniture from you store. That's on ly the beginning!!!

1
★★★☆☆

Here's my story.

I ordered two items from the chelsea store and was promised that they would be delivered on 12/15 when I ordered it in mid to late Nov. I had to call the story after 12/15 to see what was going on with my delivery. I was told that the shipment scheduled changed to every two weeks so it would be here next week. I didn't get a call next week either. I called back again and they said it they would call me back when it comes. Finally get a call this week and the people at the store are unapologetic and now willing to take responsibility for lying essentially. I was told that teh fine print on the back of the receipt says the delivery date is tentative.

Plain and simple. It's not the best quality it looks modern and sleak but it's not that cheap for what you're getting. The fulfillment service is HORRIBLE and the after market service even worse. I hate to say this after I purchased my stuff but you can get the same look and quality from IKEA.... with better customer service!

I hope someone from BO reads this because I did not buy my 10K living room set as a result and have prevented two of my friends from my buying furniture from you store. That's on ly the beginning!!!

Pros: Modern Sleak Furniture that can also be found at IKEA

Cons: Horrible Customer Serive e.g. Deiivery and after market customer service

.

So far, I am pleased with the service provided, although my furniture hasn't yet arrived. It is scheduled to be delivered late next week. The delivery wait is fixed at 8-10 weeks and falls within that range.
Shopping the store can be a real pain, due to the presentation of info in the catalog. Where it appears that almost limitless combinations are possible, they are not. None of the lines are of the same module to allow for integration of pieces from different lines.
Some of the system requirements are obscure, even to the sales staff.
You can be sure of the true price only if there is a floor sample, or if one of the staff does a cad workup for you. Even the CAD workups are subject to minor error, but the system does not permit gross errors in orders.
The cost of this stuff is pricey in my opinion, since it is basically knockdown furniture, some of which is only melamine foil, like IKEA's stuff.

Caveat Emptor!

1
★★★☆☆

So far, I am pleased with the service provided, although my furniture hasn't yet arrived. It is scheduled to be delivered late next week. The delivery wait is fixed at 8-10 weeks and falls within that range.
Shopping the store can be a real pain, due to the presentation of info in the catalog. Where it appears that almost limitless combinations are possible, they are not. None of the lines are of the same module to allow for integration of pieces from different lines.
Some of the system requirements are obscure, even to the sales staff.
You can be sure of the true price only if there is a floor sample, or if one of the staff does a cad workup for you. Even the CAD workups are subject to minor error, but the system does not permit gross errors in orders.
The cost of this stuff is pricey in my opinion, since it is basically knockdown furniture, some of which is only melamine foil, like IKEA's stuff.

Caveat Emptor!

.

I don't know any store like Bo that sell such great furniture for such great prices. I'm impressed with their new chelsea store. The staff is great. The service is excellent. I got all my furniture in two wks.

2
★★★★★

I don't know any store like Bo that sell such great furniture for such great prices. I'm impressed with their new chelsea store. The staff is great. The service is excellent. I got all my furniture in two wks.

.

Table lamps are overpriced and very poor quality. I purchased two of the Forest table lamps, each costing $200.00. The lamp shades which turned out to be EXTREMELY flimsy broke on both of these. The store does not offer exchange after 7 days of purchase, NOR do they give the option of buying replacement shades!!! ABSOLUTELY RIDICULOUS AND POOR CUSTOMER SERVICE for such expensive product!!!! I HIGHLY RECOMMEND NOT SHOPPING AT ANY BOCONCEPT.

0
★☆☆☆☆

Table lamps are overpriced and very poor quality. I purchased two of the Forest table lamps, each costing $200.00. The lamp shades which turned out to be EXTREMELY flimsy broke on both of these. The store does not offer exchange after 7 days of purchase, NOR do they give the option of buying replacement shades!!! ABSOLUTELY RIDICULOUS AND POOR CUSTOMER SERVICE for such expensive product!!!! I HIGHLY RECOMMEND NOT SHOPPING AT ANY BOCONCEPT.

Pros: Pretty Designs

Cons: OVERPRICED, POOR QUALITY, POOR CUSTOMER SERVICE

 

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