Mayson Cleaner

★☆☆☆☆

Professional Services

Professional Services
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They ruined a dress - and not only didn't take responsibility, but called me a liar, said they didn't care and were so incredibly obnoxious that I had to write this review (I've never written an online review before in my life!). I live in the neighborhood, and understand things happen at dry cleaners sometimes - but it's the way they handled it - unprofessional, and the WORST customer service EVER. If you want your clothes back in terrible condition, and want to be treated very poorly - then this is the place for you. Otherwise, there are a lot of cleaners in the neighborhood that would value your business. (WOULD GIVE IT 0 STARS IF I COULD)

0
★☆☆☆☆

They ruined a dress - and not only didn't take responsibility, but called me a liar, said they didn't care and were so incredibly obnoxious that I had to write this review (I've never written an online review before in my life!). I live in the neighborhood, and understand things happen at dry cleaners sometimes - but it's the way they handled it - unprofessional, and the WORST customer service EVER. If you want your clothes back in terrible condition, and want to be treated very poorly - then this is the place for you. Otherwise, there are a lot of cleaners in the neighborhood that would value your business. (WOULD GIVE IT 0 STARS IF I COULD)

Pros: NONE

Cons: EVERYTHING

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My Husband and I have been going to this dry cleaner for a few years. I guess they got comfortable with us because in the last year, they ruined two of my dresses (one was shrunk to the size of a shirt, the other the entire hem fell out and was all messed up) when I went back they said that the dresses were made badly. My husband had a shirt tailored where they made his shirt a 3/4 sleeve length because they made the sleeves too short. They did reimburse him for this so he took other shirts in. One shirt of 4 was not tailored but he was charged, when he brought it back the charged him again even though they didn't tailor it the first time. He had shirts that were stained and burnt but apparently that was not their fault either. The final straw was when he picked up his suit and only the jacket was on the hangar when he returned home. He went back and the woman told him that he must have lost the pants at home. Huh?
He didn't have them at home because the dry cleaner lost them.
People make mistakes and loose things, but the worst thing with them is that they do not take accountability for anything. I really can say that with a dry cleaner on every corner, I don't know why they would have such awful customer service.
My suggestion-unless you want to ruin a few thousand dollars worth of stuff, skip this place.

0
★☆☆☆☆

My Husband and I have been going to this dry cleaner for a few years. I guess they got comfortable with us because in the last year, they ruined two of my dresses (one was shrunk to the size of a shirt, the other the entire hem fell out and was all messed up) when I went back they said that the dresses were made badly. My husband had a shirt tailored where they made his shirt a 3/4 sleeve length because they made the sleeves too short. They did reimburse him for this so he took other shirts in. One shirt of 4 was not tailored but he was charged, when he brought it back the charged him again even though they didn't tailor it the first time. He had shirts that were stained and burnt but apparently that was not their fault either. The final straw was when he picked up his suit and only the jacket was on the hangar when he returned home. He went back and the woman told him that he must have lost the pants at home. Huh?
He didn't have them at home because the dry cleaner lost them.
People make mistakes and loose things, but the worst thing with them is that they do not take accountability for anything. I really can say that with a dry cleaner on every corner, I don't know why they would have such awful customer service.
My suggestion-unless you want to ruin a few thousand dollars worth of stuff, skip this place.

Pros: Location

Cons: Everything else

 

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