Dark Horse Cycles

★★★☆☆
  • 2294 State Rte 208 Ste 5

    Montgomery, NY 12549

    Map & Directions
  • 845-778-6604

About Dark Horse Cycles

Categories
  • Bicycles
  • Bicycle Dealers

Sports & Recreation

Sports & Recreation
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Dark Horse cycles might not be for everyone (like the last reviewer), but they are a bulls eye for me. I enjoy dealing with businesses who know thier stuff, and both George and Mike are very knowlegable about thier products and "what makes them tick". I am mechanically oriented by profession, and can't be BS'd easily - and I find these guys to give straight answers, affected of course by thier own experiences of real life use (both guys are avid active real life users of thier products).. Would I expect them to give me free shop labor, or explain to me how I can fix my own things without having to pay for thier shop labor and knowledge? No I wouldn't expect then to do so- BUT they have, and have done so willingly. Yes- I have bought bikes from them, but they have been just as co-operative with bikes that were not purchased from them- which is ultimately one of the reasons I did buy from them at a later date. By the way- one reason I ended up buying a new bike from them was that I was allowed to take a demo Niner bike on a demo ride, and I was so impressed with it I ended up buying one similar to it. Prices? competitive with other shops - mail order cheaper? maybe- but you can't expect a good local LBS to be the same price as a discounter that has little to offer but price. It doesn't matter if you are at a bike shop,gun shop,sports pro shop or any other business- a reasonable return on investment is a fact of life for any business owner, thats just part of the deal. I personally support our local business as much as possible, because they are just that- LOCAL. I would recommend this bike shop to any rider, new -old or otherwise, dont miss out on a great experience. PS they also do some "club type" rides which were a blast to participate in. Stewart Park is just across the street from them- which is super convenient!

5
★★★★★

Dark Horse cycles might not be for everyone (like the last reviewer), but they are a bulls eye for me. I enjoy dealing with businesses who know thier stuff, and both George and Mike are very knowlegable about thier products and "what makes them tick". I am mechanically oriented by profession, and can't be BS'd easily - and I find these guys to give straight answers, affected of course by thier own experiences of real life use (both guys are avid active real life users of thier products).. Would I expect them to give me free shop labor, or explain to me how I can fix my own things without having to pay for thier shop labor and knowledge? No I wouldn't expect then to do so- BUT they have, and have done so willingly. Yes- I have bought bikes from them, but they have been just as co-operative with bikes that were not purchased from them- which is ultimately one of the reasons I did buy from them at a later date. By the way- one reason I ended up buying a new bike from them was that I was allowed to take a demo Niner bike on a demo ride, and I was so impressed with it I ended up buying one similar to it. Prices? competitive with other shops - mail order cheaper? maybe- but you can't expect a good local LBS to be the same price as a discounter that has little to offer but price. It doesn't matter if you are at a bike shop,gun shop,sports pro shop or any other business- a reasonable return on investment is a fact of life for any business owner, thats just part of the deal. I personally support our local business as much as possible, because they are just that- LOCAL. I would recommend this bike shop to any rider, new -old or otherwise, dont miss out on a great experience. PS they also do some "club type" rides which were a blast to participate in. Stewart Park is just across the street from them- which is super convenient!

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I traveled all over the world due to being in the military and found that out of all the shops I visited, this one was the worst. I've rode bikes since I was a kid and have all sorts of trivial knowledge about them and often hung out in Wheel and Heel and Bikeway when they were in Newburgh 10 years ago.

I rode my single speed (Gary Fisher Rig) over intending to get a new single speed specific chain, a cog swap from 14T to 18T (commuter to mtn), and some proofhide (leather conditioner) for my saddle. The offered me a 9 speed Ultegra chain and a SRAM PC-991 (another 9 speed chain). The SRAM was cheaper and was marked a surprisingly high $49.99 (costs $30 online). I asked if they sold bike specific tools, since I wanted to take advantage of my skills as a professional mechanic (F-15 Crew Chief), and they said they didn't. Since I don't have any bike specific tools, nor a convenient way to acquire them, I ask them how much for labor, which they said $8. My rear wheel is a standard disc brake hub with a freewheel that accepts cassettes, except I have spacers and a single cog. The mechanic said that his freewheel/cassette lockring tool didn't fit after he put the wheel in a bench vise, clamping down on the lockring, with a chain whip which I inspected right away and noticed some significant damage to my lock ring. The mechanic said that I need to get a special Bontrager adapter. Knowing that was untrue, I suggested that they research it on their PC and they refused.

I inquired about the leather conditioner and they had no clue what I was talking about and said no customer of theirs uses such a thing on their saddles.

After I get my bike back, with no modification successfully done on it, I ask for a mechanic tip on how to remove old style XTR M952 octalink self-extracting crankarm. I figured it should only take a large hex wrench, but I didn't want to try to force it since it was on rather tight. They give me a run around saying that there's adapters that come with the crank that fit inside and pull it out and I see that he means the new ones. I try to correct them, but he dodges answering anymore. I then say I'll bring it in.

I ride back with my Schwinn Homegrown Factory, a 12 year old bike and with the crankarm I want to swap. They take it, put it up against the backwall and tell me to stand back so I couldn't see what was going on. He simply did what I knew how to do all along, but they didn't confirm... it took less than 5 minutes. I get my bike back and ask if they had a shock pump, which was a rhetorical question since I'm sure they did and kind of implied I needed air in my forks. The mechanic said no... I simply paid the $8 labor fee and left after 1 more question (about when they get new model bikes) since I was exhausted after riding 30 miles with 10 more to go.

Another thing to note is that they were teasing a pair of female customers earlier in a way I'm sure would've been considered sexual harassment in my work place. The young ladies were good sports about it though, but I noticed the fake laughs except when they teased the mechanic back about his choice in style (mismatched print socks).

Another thing odd I noticed was that they had a Specialized FSR demo/test bike that doesn't seem to have been tested at all. No pedals installed. I was kind of interested in knowing what that cylinder in the back was that was labeled "Brain", but didn't feel like talking to the guys running the shop.

Beacon Cycles is the next closest bike shop to me and hopefully they treat their customers right.

1
★☆☆☆☆

I traveled all over the world due to being in the military and found that out of all the shops I visited, this one was the worst. I've rode bikes since I was a kid and have all sorts of trivial knowledge about them and often hung out in Wheel and Heel and Bikeway when they were in Newburgh 10 years ago.

I rode my single speed (Gary Fisher Rig) over intending to get a new single speed specific chain, a cog swap from 14T to 18T (commuter to mtn), and some proofhide (leather conditioner) for my saddle. The offered me a 9 speed Ultegra chain and a SRAM PC-991 (another 9 speed chain). The SRAM was cheaper and was marked a surprisingly high $49.99 (costs $30 online). I asked if they sold bike specific tools, since I wanted to take advantage of my skills as a professional mechanic (F-15 Crew Chief), and they said they didn't. Since I don't have any bike specific tools, nor a convenient way to acquire them, I ask them how much for labor, which they said $8. My rear wheel is a standard disc brake hub with a freewheel that accepts cassettes, except I have spacers and a single cog. The mechanic said that his freewheel/cassette lockring tool didn't fit after he put the wheel in a bench vise, clamping down on the lockring, with a chain whip which I inspected right away and noticed some significant damage to my lock ring. The mechanic said that I need to get a special Bontrager adapter. Knowing that was untrue, I suggested that they research it on their PC and they refused.

I inquired about the leather conditioner and they had no clue what I was talking about and said no customer of theirs uses such a thing on their saddles.

After I get my bike back, with no modification successfully done on it, I ask for a mechanic tip on how to remove old style XTR M952 octalink self-extracting crankarm. I figured it should only take a large hex wrench, but I didn't want to try to force it since it was on rather tight. They give me a run around saying that there's adapters that come with the crank that fit inside and pull it out and I see that he means the new ones. I try to correct them, but he dodges answering anymore. I then say I'll bring it in.

I ride back with my Schwinn Homegrown Factory, a 12 year old bike and with the crankarm I want to swap. They take it, put it up against the backwall and tell me to stand back so I couldn't see what was going on. He simply did what I knew how to do all along, but they didn't confirm... it took less than 5 minutes. I get my bike back and ask if they had a shock pump, which was a rhetorical question since I'm sure they did and kind of implied I needed air in my forks. The mechanic said no... I simply paid the $8 labor fee and left after 1 more question (about when they get new model bikes) since I was exhausted after riding 30 miles with 10 more to go.

Another thing to note is that they were teasing a pair of female customers earlier in a way I'm sure would've been considered sexual harassment in my work place. The young ladies were good sports about it though, but I noticed the fake laughs except when they teased the mechanic back about his choice in style (mismatched print socks).

Another thing odd I noticed was that they had a Specialized FSR demo/test bike that doesn't seem to have been tested at all. No pedals installed. I was kind of interested in knowing what that cylinder in the back was that was labeled "Brain", but didn't feel like talking to the guys running the shop.

Beacon Cycles is the next closest bike shop to me and hopefully they treat their customers right.

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Hey Dan V Yo Bro take a pill. have read your reviews on a few review pages. You seemed to have slaughtered Dark Horse. You even through in the race card.I wasn't there when you were . But I have seen the many friend and cyclist that call Dark Horse there LBS. If they were as bad as you say, they would be closing shop instead of just opening up new shop that twice the size. They had many friends and costumers there who gave up their time to help with the move. Just to be part of DARK HORSE CYCLES. Maybe just maybe you might be that one customer that retailers dread to see. Never happy can't satisfy no matter what. The only time the owner is happy is when you walk out the door hoping you take your business some place else. Well for me and the many friend Dark Horse have I just ask ,if your looking for a Bicycle Shop give them a try We all can't be wrong.

5
★★★★★

Hey Dan V Yo Bro take a pill. have read your reviews on a few review pages. You seemed to have slaughtered Dark Horse. You even through in the race card.I wasn't there when you were . But I have seen the many friend and cyclist that call Dark Horse there LBS. If they were as bad as you say, they would be closing shop instead of just opening up new shop that twice the size. They had many friends and costumers there who gave up their time to help with the move. Just to be part of DARK HORSE CYCLES. Maybe just maybe you might be that one customer that retailers dread to see. Never happy can't satisfy no matter what. The only time the owner is happy is when you walk out the door hoping you take your business some place else. Well for me and the many friend Dark Horse have I just ask ,if your looking for a Bicycle Shop give them a try We all can't be wrong.

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.

We have inexpensive bicycles that Dark Horse helps us keep up and running. They do everything from fixing flat tires to full seasonal servicing. We aren't ready for superior family bikes yet but when we are, we'll get them from Dark Horse Cycles.

4
★★★★☆

We have inexpensive bicycles that Dark Horse helps us keep up and running. They do everything from fixing flat tires to full seasonal servicing. We aren't ready for superior family bikes yet but when we are, we'll get them from Dark Horse Cycles.

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Well, my 17 year old needed to get his bike fix. It had a multitude of problems and he had about 120.00 to spend. We went there thinking new guy in town, love those mom and pop shops trying to break in the business. Before we even get into the store. This guy pedals up to us and asks what was the problem. We discussed getting the bike fixing and upon looking at it he seems extremely uninterested in helping us... First, it was that the bike's problems are going to be to costly and to time consuming Then it was too much for such a inexpensive bike was being implied, meanwhile the bike's brand is a Giant that we get for 400.00 at Bikeway in Poughkeepsie...next I tried to discuss that we will be fixing a few things at a time and that we had over 100.00 and still the owner seems disinterested. Then he says hold on while he goes and helps someone else....At this moment I was totally disgusted with this person, his unwillingness, unfriendliness and total unprofessional behavior that I told my son to get his bike. We'll go to another shop... Upon telling the gentleman thanks but no thanks, he said we're better off going somewhere else.....Unbelievably!!!! Now, we're a medium class family and I make good penny and I have never been treated so Horribly in my life!!!!! Shame on this business for even being in business!!!!!And what a disgrace to even classify this as mom and pop business.....Shame, shame on you!!!!

1
★☆☆☆☆

Well, my 17 year old needed to get his bike fix. It had a multitude of problems and he had about 120.00 to spend. We went there thinking new guy in town, love those mom and pop shops trying to break in the business. Before we even get into the store. This guy pedals up to us and asks what was the problem. We discussed getting the bike fixing and upon looking at it he seems extremely uninterested in helping us... First, it was that the bike's problems are going to be to costly and to time consuming Then it was too much for such a inexpensive bike was being implied, meanwhile the bike's brand is a Giant that we get for 400.00 at Bikeway in Poughkeepsie...next I tried to discuss that we will be fixing a few things at a time and that we had over 100.00 and still the owner seems disinterested. Then he says hold on while he goes and helps someone else....At this moment I was totally disgusted with this person, his unwillingness, unfriendliness and total unprofessional behavior that I told my son to get his bike. We'll go to another shop... Upon telling the gentleman thanks but no thanks, he said we're better off going somewhere else.....Unbelievably!!!! Now, we're a medium class family and I make good penny and I have never been treated so Horribly in my life!!!!! Shame on this business for even being in business!!!!!And what a disgrace to even classify this as mom and pop business.....Shame, shame on you!!!!

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