Brooklyn Bicycle Center

★★☆☆☆

About Brooklyn Bicycle Center

2.1667 6
Hi! Sign in to let us know how Brooklyn Bicycle Center was?
Write a Review
.

They don't stand behind what they do. Apparently they even have an "all sales are final" policy... the guy in front of me today couldn't even return his new, still-in-the-package item.

I got two tubes replaced. I road my bike for just over 1 mile and my back tire was completely flat!!

The oh-so-pleasant woman told me it was my fault -- and would do nothing for me unless I paid her again in full. She claims they check everything every so thoroughly. This is Bullsh%t!

I'm bringing my bike somewhere else -- i failed miserably at patching it myself. :-( But this shop is not getting ANY more money from me.

0
★☆☆☆☆

They don't stand behind what they do. Apparently they even have an "all sales are final" policy... the guy in front of me today couldn't even return his new, still-in-the-package item.

I got two tubes replaced. I road my bike for just over 1 mile and my back tire was completely flat!!

The oh-so-pleasant woman told me it was my fault -- and would do nothing for me unless I paid her again in full. She claims they check everything every so thoroughly. This is Bullsh%t!

I'm bringing my bike somewhere else -- i failed miserably at patching it myself. :-( But this shop is not getting ANY more money from me.

Pros: near my apt

Cons: Everything....

.

I had a big problem with my bike tire constantly getting flats. After going to this bike shop for the third time in a row, I insisted they thoroughly check the tire and not just replace the inner tube as usual. The severely uneducated serviceman claimed to have checked the tire and couldn't find anything wrong. This shop has the absolute WORST customer service ever and they do not stand behind their work!!!.

After extreme frustration, I went to Recycle-a-Bicycle in Dumbo, Brooklyn! He checked my tire and within minutes found an object about the size of a stapler. Also, they stand behind their work 100% and would have inspected the bike for free if I continued to have a problem.

I will NEVER go back to Brooklyn Bike Center and only gave it one star because negative five was not an option.

0
★☆☆☆☆

I had a big problem with my bike tire constantly getting flats. After going to this bike shop for the third time in a row, I insisted they thoroughly check the tire and not just replace the inner tube as usual. The severely uneducated serviceman claimed to have checked the tire and couldn't find anything wrong. This shop has the absolute WORST customer service ever and they do not stand behind their work!!!.

After extreme frustration, I went to Recycle-a-Bicycle in Dumbo, Brooklyn! He checked my tire and within minutes found an object about the size of a stapler. Also, they stand behind their work 100% and would have inspected the bike for free if I continued to have a problem.

I will NEVER go back to Brooklyn Bike Center and only gave it one star because negative five was not an option.

Pros: NONE

Cons: The worst customer service and unknowledgable service staff!!!

.

I recently went back to this shop to get a tube for my bike and again i fooled my self . The nastiest unintelligent snobb of a boss had such a stench on her, as if she sleeps with those disgusnglt dirty and nasty dogs. the shop is severly understaffed and always unorganized. I as a avid cyclist am speaking to all my freinds and to all other shop and recommending they make complaints against this shop. go to roy's go to on the move , go to toys r' us by all means. just dont go there.

0
★☆☆☆☆

I recently went back to this shop to get a tube for my bike and again i fooled my self . The nastiest unintelligent snobb of a boss had such a stench on her, as if she sleeps with those disgusnglt dirty and nasty dogs. the shop is severly understaffed and always unorganized. I as a avid cyclist am speaking to all my freinds and to all other shop and recommending they make complaints against this shop. go to roy's go to on the move , go to toys r' us by all means. just dont go there.

Pros: i wish i never went there

Cons: please go somewehre else

.

This is a good store to buy and repair your bicycles. Salesperson is nice and knows about the business. The mechanics do a professional job and the place has a good variety of bicycles. If they do not have what you are looking for, they will order it for you.
In general, I am always satisfied with the customer service. No wonder they have been in business for almost thirty years.

4
★★★★☆

This is a good store to buy and repair your bicycles. Salesperson is nice and knows about the business. The mechanics do a professional job and the place has a good variety of bicycles. If they do not have what you are looking for, they will order it for you.
In general, I am always satisfied with the customer service. No wonder they have been in business for almost thirty years.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I?ve been a Brooklyn Bicycle Center customer for 20 years and I?ve never had a bad experience with the store. Manager and mechanics are very helpful and knowledgeable of their job. I always take my bicycle there for tune-ups and minor repairs and I?ve always been very satisfied with the service and no complaints about the prices. This is the only store I take my bicycle for repairs.

2
★★★★★

I?ve been a Brooklyn Bicycle Center customer for 20 years and I?ve never had a bad experience with the store. Manager and mechanics are very helpful and knowledgeable of their job. I always take my bicycle there for tune-ups and minor repairs and I?ve always been very satisfied with the service and no complaints about the prices. This is the only store I take my bicycle for repairs.

Pros: thumbs up

.

I've been an avid cyclist for many years and I've lived in many states. This place is the worst. Last summer I got a new bottom bracket with no real incident aside from the rude counter person. She's about as friendly as a snapping turtle. No big deal I think, it's within walking distance of my apartment. So I brought it back for a tune-up which they charge $65 for. I figured that was just the cost of NYC. I found out shortly after that the shop right by my work does tune-ups for $35, cables included.
When I dropped it of I was told it would be ready Wednesday and they would call me only if it was going to be later or if it needed any more work. I went by on Thursday morning on the way to class only to be told it wouldn't be ready till Friday and they had done some brake work that would cost me an extra $15. Friday when I picked it up they let me know that I would soon be needing a new bottom bracket because they "felt play" in the one I have now. The one that they put in only a few months ago. As of now my bottom bracket is shaky and the brake they worked on is catching the disc. I will never go in that place again as long as I live.

0
★☆☆☆☆

I've been an avid cyclist for many years and I've lived in many states. This place is the worst. Last summer I got a new bottom bracket with no real incident aside from the rude counter person. She's about as friendly as a snapping turtle. No big deal I think, it's within walking distance of my apartment. So I brought it back for a tune-up which they charge $65 for. I figured that was just the cost of NYC. I found out shortly after that the shop right by my work does tune-ups for $35, cables included.
When I dropped it of I was told it would be ready Wednesday and they would call me only if it was going to be later or if it needed any more work. I went by on Thursday morning on the way to class only to be told it wouldn't be ready till Friday and they had done some brake work that would cost me an extra $15. Friday when I picked it up they let me know that I would soon be needing a new bottom bracket because they "felt play" in the one I have now. The one that they put in only a few months ago. As of now my bottom bracket is shaky and the brake they worked on is catching the disc. I will never go in that place again as long as I live.

Pros: None

Cons: It exists

 

Wait, you're the expert.

If you've been to or used Brooklyn Bicycle Center, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review