General Vision Svc

★★★☆☆
  • 2504 Flatbush Ave

    Brooklyn, NY 11234

    Map & Directions
  • 718-253-7700

About General Vision Svc

Hours
Mon-Fri 9am-5pm

Shopping

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this is an indirect review, but it seems consistent with all the other reviews so far. They screwed up my parents' eye glasses order. They kept insisting that it was my parents' fault for ordering the glasses, and insisted that they pay more to "upgrade" the glasses. What a crock of crap. They then realized that they screwed up the order and DID NOT apologize! that is unacceptable. These guys are rip offs and only exist b/c of union/insurance business. Don't go here if you can avoid it. Horrible customber service. Please lodge complaints with your insurance companies or unions.

1
★☆☆☆☆

this is an indirect review, but it seems consistent with all the other reviews so far. They screwed up my parents' eye glasses order. They kept insisting that it was my parents' fault for ordering the glasses, and insisted that they pay more to "upgrade" the glasses. What a crock of crap. They then realized that they screwed up the order and DID NOT apologize! that is unacceptable. These guys are rip offs and only exist b/c of union/insurance business. Don't go here if you can avoid it. Horrible customber service. Please lodge complaints with your insurance companies or unions.

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This was the worst experience I have ever had. My first visit I ended up waiting for 3 hours to get a check up and a new pair of glasses. I had to pay up front because of no insurance, normally I wouldnt mind, but it was an expensive purchase for one and 2 it took nearly 3 months for me to finally recieve the glasses because they kept messing up my prescription. They have a nice sign up saying no refunds available and also another sign saying that they are not responsible for items after 90 days. Dont get me wrong these signs are acceptable but if your going to have them up and stand by them then you should actually get it right the first time!! I had to see 3 different doctors before they actually got the right prescription. The day I finally picked up my glasses they didnt even give me the correct case that goes with it. I was told that they would ship it to me because they didnt know where it was. It's been over a month my lens were coming loose and i still havent recieved the correct case. For the amount of money I put into that place you would think I would go back and ask them where my case was or to fix my glasses but I honestly dont want to be bothered. Save your time and money.

2
★★☆☆☆

This was the worst experience I have ever had. My first visit I ended up waiting for 3 hours to get a check up and a new pair of glasses. I had to pay up front because of no insurance, normally I wouldnt mind, but it was an expensive purchase for one and 2 it took nearly 3 months for me to finally recieve the glasses because they kept messing up my prescription. They have a nice sign up saying no refunds available and also another sign saying that they are not responsible for items after 90 days. Dont get me wrong these signs are acceptable but if your going to have them up and stand by them then you should actually get it right the first time!! I had to see 3 different doctors before they actually got the right prescription. The day I finally picked up my glasses they didnt even give me the correct case that goes with it. I was told that they would ship it to me because they didnt know where it was. It's been over a month my lens were coming loose and i still havent recieved the correct case. For the amount of money I put into that place you would think I would go back and ask them where my case was or to fix my glasses but I honestly dont want to be bothered. Save your time and money.

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My mother and I were walk-ins after having to discover there was a GVS across the street from the Kings Plaza Shopping Center. We received excellent care from the staff and the eye doctor. I found the staff to be professional and friendly.
Also what I found astonishing is that both my mother and I received a complete & thorough eye exam (not the usual puff of wind blown into the eyes & the sizing your eyes to correction lenses). I was very impressed. I am definitely recommending others to use GVS @ 2504 Flatbush Ave in Brooklyn, New York. Double thumbs up :). I am now waiting for my glasses to be put together. Will update with more info. Part 2 - will be on delivery. Follow up two weeks from now. Mom has an appt in two weeks.

5
★★★★★

My mother and I were walk-ins after having to discover there was a GVS across the street from the Kings Plaza Shopping Center. We received excellent care from the staff and the eye doctor. I found the staff to be professional and friendly.
Also what I found astonishing is that both my mother and I received a complete & thorough eye exam (not the usual puff of wind blown into the eyes & the sizing your eyes to correction lenses). I was very impressed. I am definitely recommending others to use GVS @ 2504 Flatbush Ave in Brooklyn, New York. Double thumbs up :). I am now waiting for my glasses to be put together. Will update with more info. Part 2 - will be on delivery. Follow up two weeks from now. Mom has an appt in two weeks.

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This place is horrible the sale people are obnoxious, the eye exam useless. The man who gave me the useless eye exam and a nasty saleswoman I noticed gave each other "high Fives" after each sale of expensive glasses,,, what a joke.. do yourself a favor stay away unless you want to be pressured into buying overpriced frames...

0
★☆☆☆☆

This place is horrible the sale people are obnoxious, the eye exam useless. The man who gave me the useless eye exam and a nasty saleswoman I noticed gave each other "high Fives" after each sale of expensive glasses,,, what a joke.. do yourself a favor stay away unless you want to be pressured into buying overpriced frames...

Pros: NONE

Cons: salespeople are arrogant, bad eye exam

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General Vision is located oposite Kings Plaza Mall and is a decent place to pick out a pair of eyeglasses or contact lenses.

To me, it seemed they were a bit impersonal. I'm forced to use them for my insurance (they accept quite a few plans) and I wish I could go elsewhere for my glasses and eye care, but I'm stuck with them. They're not particularly attentive. Each time I go there for an appointment, they always keep you waiting and barely acknowledgement their lapse in organizational skills. There's always some snafu about people getting the wrong prescription or lens.

They do little more than a passing job. If you want excellence and can afford it, go elsewhere.

2
★★☆☆☆

General Vision is located oposite Kings Plaza Mall and is a decent place to pick out a pair of eyeglasses or contact lenses.

To me, it seemed they were a bit impersonal. I'm forced to use them for my insurance (they accept quite a few plans) and I wish I could go elsewhere for my glasses and eye care, but I'm stuck with them. They're not particularly attentive. Each time I go there for an appointment, they always keep you waiting and barely acknowledgement their lapse in organizational skills. There's always some snafu about people getting the wrong prescription or lens.

They do little more than a passing job. If you want excellence and can afford it, go elsewhere.

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I liked this place very much. There was no wait. I literally walked in and was in the optometrist's chair. There was a wait in being examined, however. The doctor seemed to be busy taking phone calls in the other room. But, he was quite nice and did a thorough eye exam. I liked the service I got here and am likely to return again. Also, compared to the 5 other eyecare places in the area, this place had the cheapest cost for a contact lens eye exam.

4
★★★★☆

I liked this place very much. There was no wait. I literally walked in and was in the optometrist's chair. There was a wait in being examined, however. The doctor seemed to be busy taking phone calls in the other room. But, he was quite nice and did a thorough eye exam. I liked the service I got here and am likely to return again. Also, compared to the 5 other eyecare places in the area, this place had the cheapest cost for a contact lens eye exam.

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