Roosevelt Hotel

There are many other quality hotels in NYC to spend your stay. The concierge and front desk were both rude and of little help. The price for food, drinks and room was overpriced based on what you get. The shower ran out of hot water on four separate occasions and the air conditioner was so loud it made sleeping difficult. I gave many opportunities to rectify issues but was met with slow service, disregard and a lack of customer care. I love NYC and it's shame that the hotel didn't add to the experience. Sorry to have to write a negative review but this stay forced my hand.

I am getting ready to make my 5th stay in 2 years at The Roosevelt. I refuse to stay anywhere else. First though - For travelers who have never stayed in NYC - ROOMS ARE SMALL. Buildings were built in the early 20th Century. Have you ever seen an NYC apartment?? Anyway, by my second stay I was treated like family. Service is always amazing and the staff incredible. Our favorite spot is the lobby bar. Humero's Cosmo is a must have!! I will never, ever stay anywhere else. The staff is now part of my family and I theirs. When you book or check-in, find out if you can upgrade to a larger room for the same price. In these times of financial strain, not as many people are traveling and a lot of the bigger rooms sit empty. Breakfast buffet is amazing - but a little too expensive for me to rationalize - we do make an exception on Sundays, though. Pricey, but worth doing at least once.

As mentioned in other reviews, the rooms are very small. The bathroom is not only small, it is awkward to negotiate. There is no exhaust fan which proved to be not so fresh for such a small room. Our late night meal was left outside our room until early evening of the next day. This created a foul odor directly outside of our tiny room. The staff were unresponsive. Moreover, during our stay we had occasion to interact with on-site hotel management; we found them to be unresponsive and disrespectful. We do not reccommend this hotel. It is too expensive for such subpar accommendations.

The lobby is beautiful and looks very regal. They use Bath and Body Works for their shampoo, condition, lotion and soap. Pretty much you're paying for location, as it is walking distance to Times Square and a subway station is just 3 blocks away. The concierge can also help you out with making reservations at restaurants.

However don't expect anything grand with the bedroom. The rooms are very small and fits only a bed, desk and TV. Bathrooms are just as tiny and don't resemble the rest of the hotel. Also, I experienced slow service where we requested an iron and had to call 3 times before finally going down to the front desk to request it ourselves.

Overall a decent stay with great location.

The Roosevelt really does transport you back in time. Beautiful lobby and lively bar helped to make it feel so "classy".
Yes, the rooms are small but are comfortable and tastefully decorated.
The location really is right in the heart of the city, around the corner from Grand Central and a short walk to Times Square, Madison Ave, etc.
We'd gladly stay here again!