Frank & Son Bakery

★★☆☆☆
  • 1575 Montauk Hwy

    Mastic, NY 11950

    Map & Directions
  • 631-399-1618

About Frank & Son Bakery

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Food

Food
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2.0 3
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Horrible service. i placed an order for a graduation cake to be picked up at 11:30am on a Saturday. I went to pick up cake after the graduation at 12:20pm and the cake was not ready. The only thing the two older women would say behind the counter was they are busy and there is nothing they can do. i waited until 12:55pm to get a graduation cake picked up that i ordered for 11;30AM. No apology or anything -- all the women would say is they are busy and there is nothing they can do .. i would have to wait. This is the worst place ever -- i have never ordered a cake anywhere that was one hour and forty minutes late -- i even paid upfront for my cake. the cake was late but what was even worse was the bakeries attitude about the whole thing. VERY RUDE. The quality of the cake was not good i ordered strawberries and cream in the cake and when cutting cake it broke apart. i think there were only about five strawberries in the cake. The cake was a 12 by 12 two layer cake .. very disappointed with the quality!!! It seems as though my cake was never prepared so they quickly made one that was not good quality. Service sticks.. you order a cake for pickup at 11:30am and you go to pick it up at 12:20pm and it is not ready -- you have to wait another 30 minutes to receive your cake. the bakery staff offers no apology or anything to make me feel good as a consumer. They pretty much told me it is what is is .. too bad your problemt! WORST BAKERY EVER.!!!

1
★☆☆☆☆

Horrible service. i placed an order for a graduation cake to be picked up at 11:30am on a Saturday. I went to pick up cake after the graduation at 12:20pm and the cake was not ready. The only thing the two older women would say behind the counter was they are busy and there is nothing they can do. i waited until 12:55pm to get a graduation cake picked up that i ordered for 11;30AM. No apology or anything -- all the women would say is they are busy and there is nothing they can do .. i would have to wait. This is the worst place ever -- i have never ordered a cake anywhere that was one hour and forty minutes late -- i even paid upfront for my cake. the cake was late but what was even worse was the bakeries attitude about the whole thing. VERY RUDE. The quality of the cake was not good i ordered strawberries and cream in the cake and when cutting cake it broke apart. i think there were only about five strawberries in the cake. The cake was a 12 by 12 two layer cake .. very disappointed with the quality!!! It seems as though my cake was never prepared so they quickly made one that was not good quality. Service sticks.. you order a cake for pickup at 11:30am and you go to pick it up at 12:20pm and it is not ready -- you have to wait another 30 minutes to receive your cake. the bakery staff offers no apology or anything to make me feel good as a consumer. They pretty much told me it is what is is .. too bad your problemt! WORST BAKERY EVER.!!!

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Wouldn't know how anything from this bakery tastes, but their service sucks! We just bought a house in the area and saw the lights were on and they were open. We went in only to ask a few questions. Their staff was so rude and unwilling to help me because it was 15 minutes before they closed. They acted like I walked in as they were locking up and asked for a cake to be made right that minute! To top it all off, we were going to buy some cookies and pastries; and since they had already closed out the credit card machine she told me cash only. Well, fed up, we left. I will never go in their again for ANYTHING! I would rather have cookies and cakes from Waldbaums!

1
★☆☆☆☆

Wouldn't know how anything from this bakery tastes, but their service sucks! We just bought a house in the area and saw the lights were on and they were open. We went in only to ask a few questions. Their staff was so rude and unwilling to help me because it was 15 minutes before they closed. They acted like I walked in as they were locking up and asked for a cake to be made right that minute! To top it all off, we were going to buy some cookies and pastries; and since they had already closed out the credit card machine she told me cash only. Well, fed up, we left. I will never go in their again for ANYTHING! I would rather have cookies and cakes from Waldbaums!

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Frank & Son Bakery is located on Montauk Highway near Herkimer Boulevard in an old-fashioned, free-standing storefront. The bakery smells really good when you walk in and has everyday favorites and also does beautiful special order cakes for a wide variety of occasions ranging from birthday to wedding.

There is a large selection of Italian cookies and butter cookies and both are really delicious. There are also Italian pastries and all types of cakes. The prices are just a bit high but we also take into consideration that milk and butter prices have increased as well.

Overall, it's a really nice bakery, especially for pastries for a special day.

PROS: Delicious cookies, pastries and cakes, great special occasion cakes
CONS: Somewhat pricy

4
★★★★☆

Frank & Son Bakery is located on Montauk Highway near Herkimer Boulevard in an old-fashioned, free-standing storefront. The bakery smells really good when you walk in and has everyday favorites and also does beautiful special order cakes for a wide variety of occasions ranging from birthday to wedding.

There is a large selection of Italian cookies and butter cookies and both are really delicious. There are also Italian pastries and all types of cakes. The prices are just a bit high but we also take into consideration that milk and butter prices have increased as well.

Overall, it's a really nice bakery, especially for pastries for a special day.

PROS: Delicious cookies, pastries and cakes, great special occasion cakes
CONS: Somewhat pricy

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