Fjb Associate Llc

★★☆☆☆

About Fjb Associate Llc

Categories

Home & Garden

Home & Garden
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Don't sign any contract with them, in small print it says you can't bring them to court without arbitration first which costs you $5,000.00, using their company.
The work is horrible, the customer service is terrible!!!
The Warantee sucks, sure the manufacturer will honor their part, but then you have to pay for shipping from South Carolina and then pay for someone else to do the work.
They caused more damage then the windows were worth. I had to put in a new ceiling in my kitchen due to damage from bad install. They used the wrong caulk around the windows and I had to have my shingles replaced cause the caulk ran all over the roof.
UNBELEIVABLE mess this company sucks

0
★☆☆☆☆

Don't sign any contract with them, in small print it says you can't bring them to court without arbitration first which costs you $5,000.00, using their company.
The work is horrible, the customer service is terrible!!!
The Warantee sucks, sure the manufacturer will honor their part, but then you have to pay for shipping from South Carolina and then pay for someone else to do the work.
They caused more damage then the windows were worth. I had to put in a new ceiling in my kitchen due to damage from bad install. They used the wrong caulk around the windows and I had to have my shingles replaced cause the caulk ran all over the roof.
UNBELEIVABLE mess this company sucks

Pros: NONE

Cons: TOO MANY TO LIST

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High pressure tactics and poor health got to me get involved with FJB Associates. My windows are guaranteed for life they said, (and put in writing) and now one is broken and I can't get ahold of them to replace the "special" glass. They knew I was on a fixed income, and I had to replace ALL my windows, not just the one I could afford. Then there were the doors. Both need repairs. I have written to them, called them, tracked them on the computer to no avail. Perhaps my insurance company will have more luck.

0
★☆☆☆☆

High pressure tactics and poor health got to me get involved with FJB Associates. My windows are guaranteed for life they said, (and put in writing) and now one is broken and I can't get ahold of them to replace the "special" glass. They knew I was on a fixed income, and I had to replace ALL my windows, not just the one I could afford. Then there were the doors. Both need repairs. I have written to them, called them, tracked them on the computer to no avail. Perhaps my insurance company will have more luck.

Pros: none

Cons: installation, repairs, living up to agreement, costs

.

After a long fight about how we wanted the windows to look, they contracted out for the work, which they say the don't do. The workers left a mess, put 2 windows in wrong, one had a broken lock, and 2 had bent screen. Not to mention they're drafty. After fighting to get them to come out to fix them, they told us we bought junk windows and we should upgrade. I'll be paying for these "junk" windows for 5 more years.

0
★☆☆☆☆

After a long fight about how we wanted the windows to look, they contracted out for the work, which they say the don't do. The workers left a mess, put 2 windows in wrong, one had a broken lock, and 2 had bent screen. Not to mention they're drafty. After fighting to get them to come out to fix them, they told us we bought junk windows and we should upgrade. I'll be paying for these "junk" windows for 5 more years.

Pros: none

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Installation of our windows was careless and shoddy. The job, begun last November, still isn't complete even though the company has their money. We have sliding screens without hardware that allows them to be latched. Hardware for our crank out windows contained nicks and scratches through the plastic coating to the metal. This problem was eventually corrected, but the problem with the screens still exists. We have been passed from Syracuse personnel to the Buffalo office and now to an Albany branch. I allowed them several weeks to correct the problem. Now I am unable to reach the person who said he would handle this. Repeated calls have not been returned.

0
★☆☆☆☆

Installation of our windows was careless and shoddy. The job, begun last November, still isn't complete even though the company has their money. We have sliding screens without hardware that allows them to be latched. Hardware for our crank out windows contained nicks and scratches through the plastic coating to the metal. This problem was eventually corrected, but the problem with the screens still exists. We have been passed from Syracuse personnel to the Buffalo office and now to an Albany branch. I allowed them several weeks to correct the problem. Now I am unable to reach the person who said he would handle this. Repeated calls have not been returned.

Pros: Quality of the triple-paned windows may be acceptable; this winter will tell.

Cons: Installation was shoddy. After 10 months, some problems not yet corrected.

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untrustworthy sales representative, poor customer service. Installed different window than the one presented

0
★☆☆☆☆

untrustworthy sales representative, poor customer service. Installed different window than the one presented

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Best window I have had in my home. It is amazing how my heating and electircity bills have changed. Great company.

2
★★★★★

Best window I have had in my home. It is amazing how my heating and electircity bills have changed. Great company.

Pros: High quality windows

 

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