Concepts in Hair

★★★☆☆
  • 7320 Oswego Rd

    Liverpool, NY 13090

    Map & Directions
  • 315-457-4452

About Concepts in Hair

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Hours
Sun 9am-5pm, Mon-Fri 8am-8pm, Sat 8am-6pm
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Personal Services

Personal Services
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.

My daughters hair is ruined. Boohoohoo, this is so serious that I really don't know what step to take first.

0
★☆☆☆☆

My daughters hair is ruined. Boohoohoo, this is so serious that I really don't know what step to take first.

.

They KILLED my daughters hair!!! The stylist left the bleach in her hair for three hours & kept adding bleach & putting it under the dryer. My daughter showed me the next day & it was all dead & falling out. Her ears are all burned & red with rash. I'm waiting to see if they r going to fix it & refund our $. My daughter is only 14 yrs old. Poor thing. When u go to a salon, u expect them to know what their doing. This is so uncalled for. Someone please help us.

1
★★★☆☆

They KILLED my daughters hair!!! The stylist left the bleach in her hair for three hours & kept adding bleach & putting it under the dryer. My daughter showed me the next day & it was all dead & falling out. Her ears are all burned & red with rash. I'm waiting to see if they r going to fix it & refund our $. My daughter is only 14 yrs old. Poor thing. When u go to a salon, u expect them to know what their doing. This is so uncalled for. Someone please help us.

.

I have been bringing my teenage boys here since they were 3 and 4.... at first it was the deal ($5.00) ... you can't beat that. Then we kept coming back because they were really happy with the cuts ... sure they have had a concern or two over the last 14 years but that was them not telling the stylist exactly what they wanted. My entire family comes here now (all 5 of us)... my daughter and I make a fun day of it with our cuts and highlights...
My stylist Felicia has fixed more than one bad color or cut that I have had from other salons... I will no longer go anywhere else.
As with any service; ask for what you want and find the stylist you are most comfortable with. You can't go wrong!

5
★★★★★

I have been bringing my teenage boys here since they were 3 and 4.... at first it was the deal ($5.00) ... you can't beat that. Then we kept coming back because they were really happy with the cuts ... sure they have had a concern or two over the last 14 years but that was them not telling the stylist exactly what they wanted. My entire family comes here now (all 5 of us)... my daughter and I make a fun day of it with our cuts and highlights...
My stylist Felicia has fixed more than one bad color or cut that I have had from other salons... I will no longer go anywhere else.
As with any service; ask for what you want and find the stylist you are most comfortable with. You can't go wrong!

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.

I have been bringing my teenage boys here since they were 3 and 4.... at first it was the deal ($5.00) ... you can't beat that. Then we kept coming back because they were really happy with the cuts ... sure they have had a concern or two over the last 14 years but that was them not telling the stylist exactly what they wanted. My entire family comes here now (all 5 of us)... my daughter and I make a fun day of it with our cuts and highlights...

My stylist Felicia has fixed more than one bad color or cut that I have had from other salons... I will no longer go anywhere else.

As with any service; ask for what you want and find the stylist you are most comfortable with. You can't go wrong!

2
★★★★★

I have been bringing my teenage boys here since they were 3 and 4.... at first it was the deal ($5.00) ... you can't beat that. Then we kept coming back because they were really happy with the cuts ... sure they have had a concern or two over the last 14 years but that was them not telling the stylist exactly what they wanted. My entire family comes here now (all 5 of us)... my daughter and I make a fun day of it with our cuts and highlights...

My stylist Felicia has fixed more than one bad color or cut that I have had from other salons... I will no longer go anywhere else.

As with any service; ask for what you want and find the stylist you are most comfortable with. You can't go wrong!

.

I had long hair and wanted a couple (2-3) inches off, some older dark haired woman sat me down and grabbed the SHEARS... yes i said the SHEARS, and sheared off about 6 inches of my hair.
I was so shocked i didn't even know what to say.
I have never, EVER heard of shears being used to cut a womans hair - and i definitely did not want or expect it.
When I asked her what she was doing she laughed and said it was her "trick" to speed things up since they were very busy.
First of all, it was not my problem that they were busy - hire more staff, or inform people there is a wait, don't ruin MY hair because of it! That is the most repulsive thing for a person in the customer service industry to say.

Now that there was nothing i could do, i realized that the 6 months I'd spent growing out my hair were pointless, and the ends are all jagged and completley uneven.

seriously though WHO USES SHEARS ON A WOMANS HAIR?!

i'm absolutely disgusted at this place, i wish it would shut down so noone would ever have to go through what i did.

please any ladies out there, listen to me and do not go to this place - its dangerous if you love your hair like i did

0
★☆☆☆☆

I had long hair and wanted a couple (2-3) inches off, some older dark haired woman sat me down and grabbed the SHEARS... yes i said the SHEARS, and sheared off about 6 inches of my hair.
I was so shocked i didn't even know what to say.
I have never, EVER heard of shears being used to cut a womans hair - and i definitely did not want or expect it.
When I asked her what she was doing she laughed and said it was her "trick" to speed things up since they were very busy.
First of all, it was not my problem that they were busy - hire more staff, or inform people there is a wait, don't ruin MY hair because of it! That is the most repulsive thing for a person in the customer service industry to say.

Now that there was nothing i could do, i realized that the 6 months I'd spent growing out my hair were pointless, and the ends are all jagged and completley uneven.

seriously though WHO USES SHEARS ON A WOMANS HAIR?!

i'm absolutely disgusted at this place, i wish it would shut down so noone would ever have to go through what i did.

please any ladies out there, listen to me and do not go to this place - its dangerous if you love your hair like i did

Pros: none, considering you pay for something you dont want

Cons: terrible hair, unfriendly, do not listen, rude

.

I have had a sries of really bad haircuts in this place. so bad when i went to super cuts to have it fixed they laughed at me and said you must have gotten this cut at concepts of hair. i said how did you know, they said its not the first time.

0
★☆☆☆☆

I have had a sries of really bad haircuts in this place. so bad when i went to super cuts to have it fixed they laughed at me and said you must have gotten this cut at concepts of hair. i said how did you know, they said its not the first time.

Pros: none i can think of

Cons: nobody in this place can cut hair, no one

.

I recently was a client at the Concepts In Hair salon in Liverpool and I have no complaints at all!!!
I have recently moved to the area and the prices are what drew me into the salon. Upon arrival i was greeted warm and friendly by the staff. I had a color/cut/eyebrow wax done and am completely satisfied with all!!!!
Kudos to this salon for providing such amazing services at such amazing prices, especially in todays economy !!

I will be returning and suggest that anyone men and women start going to this great salon!

2
★★★★★

I recently was a client at the Concepts In Hair salon in Liverpool and I have no complaints at all!!!
I have recently moved to the area and the prices are what drew me into the salon. Upon arrival i was greeted warm and friendly by the staff. I had a color/cut/eyebrow wax done and am completely satisfied with all!!!!
Kudos to this salon for providing such amazing services at such amazing prices, especially in todays economy !!

I will be returning and suggest that anyone men and women start going to this great salon!

Pros: Prices are amazing...staff was great

Cons: wish there were more salons like this

.

I went here because I am new in the area, and they had a coupon in the pennysaver. My first experience I had highlights/lowlights and a trim. The highlights bled through the foil causing splotches of light blonde on the front of my scalp. Not pretty. I called and they had me come back and they fixed it, free of charge(gee, thanks). Stupidly, I decided to give them another shot. This time I had a different hairdresser, and I went in for a root retouch. Instead of asking me what color I used, she just wisked off to the back, and mixed up the color. 30 minutes later I was bleach blonde. NOT a match to the rest of my hair. She added in some lowlights only to the top of my head, and it looked terrible. I had a dark blonde halo around the top of my head. Not only that, but I showed her a couple pictures of a haircut I would like, and instead of actually adding in layers like the picture, she hacked off 2 inches of my hair straight across. HORRIBLE! I paid them, went home and wrote an email to the owner, Frank Barletta. He responded early the next morning and said I would be contacted by the end of that day and that it would be corrected. I was never contacted, and I emailed him that night letting him know. He said come in Friday and he'd look at it, not bothering to ask if that is convenient for me, or anything like that. I had an event to attend that Friday and I didn't want to go with ridiculous looking hair, so I called the salon, told the person in charge what happened, went back in and they tried to fix it. They added lowlights, and toned it to get some of the gold out. In the salon it looked better, and the girl fixed my cut as best she could, but it still is not what I asked for. However, now my ends are grey, and the top is gold. I am just fed up. And the owner never bothered to apologize, refund my money, or even have the courtesy to call me and see what he could do. The only person who acted like they cared was the girl who tried to fix her co-workers mistakes. I am so furious!!!!! Do not go here! Spend the extra 50 bucks and go somewhere else!!!

0
★☆☆☆☆

I went here because I am new in the area, and they had a coupon in the pennysaver. My first experience I had highlights/lowlights and a trim. The highlights bled through the foil causing splotches of light blonde on the front of my scalp. Not pretty. I called and they had me come back and they fixed it, free of charge(gee, thanks). Stupidly, I decided to give them another shot. This time I had a different hairdresser, and I went in for a root retouch. Instead of asking me what color I used, she just wisked off to the back, and mixed up the color. 30 minutes later I was bleach blonde. NOT a match to the rest of my hair. She added in some lowlights only to the top of my head, and it looked terrible. I had a dark blonde halo around the top of my head. Not only that, but I showed her a couple pictures of a haircut I would like, and instead of actually adding in layers like the picture, she hacked off 2 inches of my hair straight across. HORRIBLE! I paid them, went home and wrote an email to the owner, Frank Barletta. He responded early the next morning and said I would be contacted by the end of that day and that it would be corrected. I was never contacted, and I emailed him that night letting him know. He said come in Friday and he'd look at it, not bothering to ask if that is convenient for me, or anything like that. I had an event to attend that Friday and I didn't want to go with ridiculous looking hair, so I called the salon, told the person in charge what happened, went back in and they tried to fix it. They added lowlights, and toned it to get some of the gold out. In the salon it looked better, and the girl fixed my cut as best she could, but it still is not what I asked for. However, now my ends are grey, and the top is gold. I am just fed up. And the owner never bothered to apologize, refund my money, or even have the courtesy to call me and see what he could do. The only person who acted like they cared was the girl who tried to fix her co-workers mistakes. I am so furious!!!!! Do not go here! Spend the extra 50 bucks and go somewhere else!!!

Pros: Cheap!

Cons: They have no idea how to do hair!

.

This place is an excellent value for men's & women's hair cuts. I come here for the $5 men's cut & I have friends, male & female, that come here regularly because of the value & quality of service.

Why go to an expensive salon, when you can get the same quality for less?

4
★★★★☆

This place is an excellent value for men's & women's hair cuts. I come here for the $5 men's cut & I have friends, male & female, that come here regularly because of the value & quality of service.

Why go to an expensive salon, when you can get the same quality for less?

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I wouldn't trust them with anything else! I have brought my boys here for over a year about every other month, so since I needed to take them for haircuts I decided I might as well get my eyebrows done while we were there. Well, everything looked good at first but within 30 mins of leaving I have marks all around my eyes, almost like blood blisters and I found wax in my hair! It was the first time I used them for a service other then $5 boys' cuts and the last!

PROS: $5 boys/mens cuts
CONS: Awful eyebrow wax job

3
★★★☆☆

I wouldn't trust them with anything else! I have brought my boys here for over a year about every other month, so since I needed to take them for haircuts I decided I might as well get my eyebrows done while we were there. Well, everything looked good at first but within 30 mins of leaving I have marks all around my eyes, almost like blood blisters and I found wax in my hair! It was the first time I used them for a service other then $5 boys' cuts and the last!

PROS: $5 boys/mens cuts
CONS: Awful eyebrow wax job

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We love Concepts in Hair in our house, because they offer $5 haircuts to men and boys. With a toddler ds and dh seemingly always needing a haircut, price is important! As if the price wasn't reason enough to go, they always do a wonderful job (quite a feat when cutting the hair of a squirmy toddler). I've had my son's hair cut at more expensive salons (such as JCP), and I prefer the job they do at Concepts in Hair! They are a small local business, and top class!

5
★★★★★

We love Concepts in Hair in our house, because they offer $5 haircuts to men and boys. With a toddler ds and dh seemingly always needing a haircut, price is important! As if the price wasn't reason enough to go, they always do a wonderful job (quite a feat when cutting the hair of a squirmy toddler). I've had my son's hair cut at more expensive salons (such as JCP), and I prefer the job they do at Concepts in Hair! They are a small local business, and top class!

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