Townsend and Company

★★★★☆
  • 153 S Swan St

    Albany, NY 12210

    Map & Directions
  • 518-449-1535

About Townsend and Company

Details
Hours
Tue-Wed 9:30am-6:30pm, Fri 9:30am-6:30pm, Thu 10am-8pm, Sat 9am-4pm

Personal Services

Personal Services
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I had my hair done last week by Keinen (sp?), he was the nicest guy but he did not know how to do hair. Let me preferece that I am NOT picky about my hair, I have never cried or been totally devestated after a haircut/color. I live in NYC but was up in the Albany area visiting my family. I needed my hair highlighted despretly and I had free babysitting so I called Townsend based on the great reviews on yelp.

I have never had a worse hair experience ever and I used to let my girlfriends color my hair in college (yikes)! Keinen had apparently just moved to the Albany area from San Diego where from what I gathered he was an assistant in a hair salon, doing mostly shampoos for the stylists. As nice of a guy as Keinen was, the man has NO business foiling or touching a pair of scissors.

I told him I wanted really natural looking, ashy blonde highlights... what I always get at salons in the city. He did some weird foil technique on my hair that started from the bottom and went up diagonally. I was watching the other stylists and they were all doing it the "normal" way. When I asked him about it, he said this is the way everyone is foiling now and that he learned the technique from Mr. Redkin???? Speaking of the other stylists, the entire time that Keinen was doing my hair they were all shooting him looks like he had no business being there doing anyones hair. All of the foils were slipping and I mentioned it to Keinen and he said that it was fine. Well it wasn't, my hair looks AWEfUL! I have orange stripes across my hair. And because of the technique that he used my roots at my part are worse then before I went in. There are blocks of orange an inch from the root base.

After the foil debacle, he starts cutting. Ugh. I could tell he was a nervous wreck at this point after what he did to my color so he was shaking like a leaf. Just what you want in a stylist right? I told him to not take off too much, that I wanted a trim that was a little shorter in the back and got longer towards the front. He could not get my hair even and only because I pointed it out to him even though it was so blatantly obvious. So he just kept cutting it shorter and shorter and shorter to try to even it out. And not to mention it is just straight all the way around with no graduation whatsoever. I started off with hair that was at least shoulder length and now I have chin length hair. I wouldn't mind if my color looked even decent but it looks like Sugar Honey Ice Tea!!!!

Additionally on top of all of this, Keinen didn't have his own chair and I was asked to move at least 6 times. And none of stylists were nice about it. Like they were annoyed that he was even using their chair. It made me feel very uncomfortable!

At the end of the experience I could tell he felt really bad for screwing my hair up so badly. He wanted to give me a discount but I told him that I was sorry but I couldn't bring myself to pay him for this. He said he understood but asked me to at least pay $25 for the haircut. I felt so uncomfortable that I did and just ran out of there. I wish I hadn't. I feel as if the salon owes ME money, at least enough money to fix this mess.

DO NOT GO HERE!!!!!

Wow, after writing this review I went to the salons webpage and saw pictures of some of the stylists. The owner of this salon Douglas Townsend was doing hair in the chair right next to mine and did not step in when he saw this all going down. Jaw is on the floor! Do yourself a favor and go to supercuts, they will probably do a much better job.

0
★☆☆☆☆

I had my hair done last week by Keinen (sp?), he was the nicest guy but he did not know how to do hair. Let me preferece that I am NOT picky about my hair, I have never cried or been totally devestated after a haircut/color. I live in NYC but was up in the Albany area visiting my family. I needed my hair highlighted despretly and I had free babysitting so I called Townsend based on the great reviews on yelp.

I have never had a worse hair experience ever and I used to let my girlfriends color my hair in college (yikes)! Keinen had apparently just moved to the Albany area from San Diego where from what I gathered he was an assistant in a hair salon, doing mostly shampoos for the stylists. As nice of a guy as Keinen was, the man has NO business foiling or touching a pair of scissors.

I told him I wanted really natural looking, ashy blonde highlights... what I always get at salons in the city. He did some weird foil technique on my hair that started from the bottom and went up diagonally. I was watching the other stylists and they were all doing it the "normal" way. When I asked him about it, he said this is the way everyone is foiling now and that he learned the technique from Mr. Redkin???? Speaking of the other stylists, the entire time that Keinen was doing my hair they were all shooting him looks like he had no business being there doing anyones hair. All of the foils were slipping and I mentioned it to Keinen and he said that it was fine. Well it wasn't, my hair looks AWEfUL! I have orange stripes across my hair. And because of the technique that he used my roots at my part are worse then before I went in. There are blocks of orange an inch from the root base.

After the foil debacle, he starts cutting. Ugh. I could tell he was a nervous wreck at this point after what he did to my color so he was shaking like a leaf. Just what you want in a stylist right? I told him to not take off too much, that I wanted a trim that was a little shorter in the back and got longer towards the front. He could not get my hair even and only because I pointed it out to him even though it was so blatantly obvious. So he just kept cutting it shorter and shorter and shorter to try to even it out. And not to mention it is just straight all the way around with no graduation whatsoever. I started off with hair that was at least shoulder length and now I have chin length hair. I wouldn't mind if my color looked even decent but it looks like Sugar Honey Ice Tea!!!!

Additionally on top of all of this, Keinen didn't have his own chair and I was asked to move at least 6 times. And none of stylists were nice about it. Like they were annoyed that he was even using their chair. It made me feel very uncomfortable!

At the end of the experience I could tell he felt really bad for screwing my hair up so badly. He wanted to give me a discount but I told him that I was sorry but I couldn't bring myself to pay him for this. He said he understood but asked me to at least pay $25 for the haircut. I felt so uncomfortable that I did and just ran out of there. I wish I hadn't. I feel as if the salon owes ME money, at least enough money to fix this mess.

DO NOT GO HERE!!!!!

Wow, after writing this review I went to the salons webpage and saw pictures of some of the stylists. The owner of this salon Douglas Townsend was doing hair in the chair right next to mine and did not step in when he saw this all going down. Jaw is on the floor! Do yourself a favor and go to supercuts, they will probably do a much better job.

.

Great hair stylists and reasonable prices, who could ask for more?

2
★★★★★

Great hair stylists and reasonable prices, who could ask for more?

.

Downtown Albany's hidden treasure - the most talented harstylist within a hundred miles!

Doug Townsend, who has trained around the world, offers edgy cuts and a comprehensive array of salon services professionally delivered in a cool, convenient location adjacent to the Empire Plaza. Doug does wonders with a razor or scissors. My fine, thin, limp hair is routinely transformed. Color, foils and specialty hair treatments are perfectly executed. Everyone I refer to Townsend is unequivocally impressed. All stylists (Christopher and Eileen) are excellent and have their own following. Prices are reasonable and a real value for the results. The amazing Bumble and Bumble products exclusively offered at Townsend & Company are worth every penny. Check it out!

I have never written a review before, but

2
★★★★★

Downtown Albany's hidden treasure - the most talented harstylist within a hundred miles!

Doug Townsend, who has trained around the world, offers edgy cuts and a comprehensive array of salon services professionally delivered in a cool, convenient location adjacent to the Empire Plaza. Doug does wonders with a razor or scissors. My fine, thin, limp hair is routinely transformed. Color, foils and specialty hair treatments are perfectly executed. Everyone I refer to Townsend is unequivocally impressed. All stylists (Christopher and Eileen) are excellent and have their own following. Prices are reasonable and a real value for the results. The amazing Bumble and Bumble products exclusively offered at Townsend & Company are worth every penny. Check it out!

I have never written a review before, but

 

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