Wine and Spirit Company of Forest Hills

★★★☆☆

About Wine and Spirit Company of Forest Hills

Hours
M-Th 10am-9pm, F-Sa 10am-10pm, Su 12pm-5pm
3.375 8
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Owner was super helpful to my daunting needs. I was planning a community event, which the store has always supported, and not only did he take the time to discuss a multitude of wines with me but I was able to return excess wine after the event. Great customer service... I tell all my friends and family in the area to shop with them.

4
★★★★☆

Owner was super helpful to my daunting needs. I was planning a community event, which the store has always supported, and not only did he take the time to discuss a multitude of wines with me but I was able to return excess wine after the event. Great customer service... I tell all my friends and family in the area to shop with them.

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The reviews claiming bad customer service are accurate.

This is a neighborhood store in a great location and their inventory is completely satisfactory -
HOWEVER
The owner has been rude to me on several occasions, even though I give them repeat business, and am simply asking questions about the wine.

I don't know much about wine, am open to learning more, but as soon as I let him know that I am not a connoisseur, he disregarded me as a valuable customer - when he could have taken the time to treat me with respect as someone who can bring him business and would recommend the store to others.

Unfortunately, I try to avoid this store and give my business to others when I can.

2
★★☆☆☆

The reviews claiming bad customer service are accurate.

This is a neighborhood store in a great location and their inventory is completely satisfactory -
HOWEVER
The owner has been rude to me on several occasions, even though I give them repeat business, and am simply asking questions about the wine.

I don't know much about wine, am open to learning more, but as soon as I let him know that I am not a connoisseur, he disregarded me as a valuable customer - when he could have taken the time to treat me with respect as someone who can bring him business and would recommend the store to others.

Unfortunately, I try to avoid this store and give my business to others when I can.

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I went in there recently to buy a bottle of wine and peruse their selection. Never having been there before, I went up to the cashier's desk to ask the woman behind the counter if they had a type of vodka I would've liked to purchase. I described the vodka and bottle as best I could and got a snotty response from her saying, "we don't sell that gimmicky stuff...how many of those do you think we'd sell anyway. This is a fine wine store." or something along those exact lines. It was not a good experience shopping there, and anyone in the retail/foodservice industry knows that saying something like that is horrible customer service. You should never try and tell a customer, of all people, that you are too highbrow for anything that they would ask you for. There are better ways to phrase, "No, we don't carry that brand/type" (such as this way!). I almost walked straight out of the store without my purchases. Nonetheless, I will never look for wine or other spirits from this place again. Extremely unprofessional and discourteous. Turns out the vodka I asked for is actually very high quality and somewhat rare in stores. Maybe she shouldn't have talked down about a product before she knew anything about it. Not to mention, the wine they recommended to me wasn't even that great and I drink this type often.

1
★☆☆☆☆

I went in there recently to buy a bottle of wine and peruse their selection. Never having been there before, I went up to the cashier's desk to ask the woman behind the counter if they had a type of vodka I would've liked to purchase. I described the vodka and bottle as best I could and got a snotty response from her saying, "we don't sell that gimmicky stuff...how many of those do you think we'd sell anyway. This is a fine wine store." or something along those exact lines. It was not a good experience shopping there, and anyone in the retail/foodservice industry knows that saying something like that is horrible customer service. You should never try and tell a customer, of all people, that you are too highbrow for anything that they would ask you for. There are better ways to phrase, "No, we don't carry that brand/type" (such as this way!). I almost walked straight out of the store without my purchases. Nonetheless, I will never look for wine or other spirits from this place again. Extremely unprofessional and discourteous. Turns out the vodka I asked for is actually very high quality and somewhat rare in stores. Maybe she shouldn't have talked down about a product before she knew anything about it. Not to mention, the wine they recommended to me wasn't even that great and I drink this type often.

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0 out of 6 people found this review helpful.

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My husband and I have been shopping in this store since 1991 when it opened on Queens Blvd. Since then we have had nothing but great experiences there. Nowadays its tough to find someone in a wine shop thats speaks english let alone someone that has knowledge of the product. They have the best selection in queens bar none and the Zagat rating to back it up. I know the owner and his son well. The son is a breathe of fresh air in the shop. His knowledge is extensive for his age. I will continue to go to this fine establishment and challenge anyone to find a better store in the Queens metro area.

5
★★★★★

My husband and I have been shopping in this store since 1991 when it opened on Queens Blvd. Since then we have had nothing but great experiences there. Nowadays its tough to find someone in a wine shop thats speaks english let alone someone that has knowledge of the product. They have the best selection in queens bar none and the Zagat rating to back it up. I know the owner and his son well. The son is a breathe of fresh air in the shop. His knowledge is extensive for his age. I will continue to go to this fine establishment and challenge anyone to find a better store in the Queens metro area.

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2 out of 2 people found this review helpful.

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I recently bought over $150 worth of alcohol from this store, and have shopped there for years (They were originally on Queens Blvd). I went in today to return two handles of Kettle and Absolut, which totaled around $79 and they would not give me refund. I had the original receipts and the "so-called owner" (who is really just the piss-ant son) pointed to a pink index card written in marker that stated, "exchanges only". That's a ridiculous policy and its not the way to treat your customers, especially those who have bought from you for YEARS. I will no longer shop there and I urge you to take your business elsewhere.

1
★☆☆☆☆

I recently bought over $150 worth of alcohol from this store, and have shopped there for years (They were originally on Queens Blvd). I went in today to return two handles of Kettle and Absolut, which totaled around $79 and they would not give me refund. I had the original receipts and the "so-called owner" (who is really just the piss-ant son) pointed to a pink index card written in marker that stated, "exchanges only". That's a ridiculous policy and its not the way to treat your customers, especially those who have bought from you for YEARS. I will no longer shop there and I urge you to take your business elsewhere.

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0 out of 3 people found this review helpful.

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ZAGATS RATED NUMBER 1 STORE IN QUEENS!!!! ive been going here for 13 years. the store is now located at 72-09 austin street which is just around the corner from their old location. this place has the best selection around at any price range and variety of items you wont find anywhere else. the staff is knowledgeable and honest. their recommendations are always spot on. they can also special order anything you want. a must "stop in" for the austin street shopper.

2
★★★★★

ZAGATS RATED NUMBER 1 STORE IN QUEENS!!!! ive been going here for 13 years. the store is now located at 72-09 austin street which is just around the corner from their old location. this place has the best selection around at any price range and variety of items you wont find anywhere else. the staff is knowledgeable and honest. their recommendations are always spot on. they can also special order anything you want. a must "stop in" for the austin street shopper.

Pros: selection staff

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outstanding selection and service. all questions answered with honesty and integrety. wont be led astray. much confidence in staff. recently moved to 72-09 austin street by five burro cafe and mail boxes etc.

PROS: selection and knowledge
CONS: -----

5
★★★★★

outstanding selection and service. all questions answered with honesty and integrety. wont be led astray. much confidence in staff. recently moved to 72-09 austin street by five burro cafe and mail boxes etc.

PROS: selection and knowledge
CONS: -----

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2 out of 2 people found this review helpful.

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It just opened up recently . They are stocked well . I was amazed by the quantity of their product . This store has pretty much every wine , one can think about.

4
★★★★☆

It just opened up recently . They are stocked well . I was amazed by the quantity of their product . This store has pretty much every wine , one can think about.

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2 out of 2 people found this review helpful.

 

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