M & N Cleaners

★★★☆☆

About M & N Cleaners

Personal Services

Personal Services
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3.0 1
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Unprofessional service, refused to admit mistakes. I have been a customer for more than 2 years. 2 weeks ago I sent in 6 shirts and a jacket to have a zipper replaced. Last week I sent it another 3 shirts for laundry. I went to collect them on Tuesday and as usual I just paid and took my laundered shirts and jacket. I realized later that there was only 2 shirts in the second batch of 3 shirts. I looked at the receipts and it said 3 shirts. I went back and show them what they gave (still in the plastic covering--not even opened) me but they said I should have have checked before leaving. I told them it was very obvious that nothing was removed from the pack. If anything was removed it would show from the tear and crumbled plastics. They just refused to admit they lost one of my shirt. It was not the cost but the principle. You cannot have a satisfeid customer base if you dont admit that you mess up.
This is the second time they lost one of my shirt. The last time they found it.
I dont know how these people do business. Are they the owners or just inexperience and unprofessional. Well, I will definitely not go there again. So if you are a customer, just make sure you count your items before leaving.

1
★★★☆☆

Unprofessional service, refused to admit mistakes. I have been a customer for more than 2 years. 2 weeks ago I sent in 6 shirts and a jacket to have a zipper replaced. Last week I sent it another 3 shirts for laundry. I went to collect them on Tuesday and as usual I just paid and took my laundered shirts and jacket. I realized later that there was only 2 shirts in the second batch of 3 shirts. I looked at the receipts and it said 3 shirts. I went back and show them what they gave (still in the plastic covering--not even opened) me but they said I should have have checked before leaving. I told them it was very obvious that nothing was removed from the pack. If anything was removed it would show from the tear and crumbled plastics. They just refused to admit they lost one of my shirt. It was not the cost but the principle. You cannot have a satisfeid customer base if you dont admit that you mess up.
This is the second time they lost one of my shirt. The last time they found it.
I dont know how these people do business. Are they the owners or just inexperience and unprofessional. Well, I will definitely not go there again. So if you are a customer, just make sure you count your items before leaving.

Pros: NONE

Cons: Unprofessional.Bad Customer service. Habit of losing items

 

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