Heritage Fireplace & Stove

★★★★☆
"The energy store and more"
  • 235 State Route 31

    Macedon, NY 14502

    Map & Directions
  • 315-986-7415

About Heritage Fireplace & Stove

Hours
Monday-Friday 10am-5pm, Saturday 10am-4pm, All other hours by appointment.

Home & Garden

Home & Garden
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Such a good time here! The guys who run this show have more stories than I knew what to do with they are so funny! Really made my husband and I comfortable, and on top of that we got so much education on fireplaces. I had been to 3 other shops in and around the area, and had that whole "walk in and get ignored" thing, also felt a little "dumb" when discussing my limited knowledge. Not with these guys. I ate cookies, had a bottle of water, and ended up buying an amazing wood fireplace instead of a Gas which I had intended on, but my husband decided he like wood more than he thought and is willing to haul it in and feel the heat! highly reccommended

5
★★★★★

Such a good time here! The guys who run this show have more stories than I knew what to do with they are so funny! Really made my husband and I comfortable, and on top of that we got so much education on fireplaces. I had been to 3 other shops in and around the area, and had that whole "walk in and get ignored" thing, also felt a little "dumb" when discussing my limited knowledge. Not with these guys. I ate cookies, had a bottle of water, and ended up buying an amazing wood fireplace instead of a Gas which I had intended on, but my husband decided he like wood more than he thought and is willing to haul it in and feel the heat! highly reccommended

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It took 3 mutual friends to refer Heritage Fireplace and Stove, and especially the owner Wayne before I finally caved. I went o look, and purchased a gas insert after they talked to me for 3 hours about the pros and cons of burning wood,

3
★★★★★

It took 3 mutual friends to refer Heritage Fireplace and Stove, and especially the owner Wayne before I finally caved. I went o look, and purchased a gas insert after they talked to me for 3 hours about the pros and cons of burning wood,

.

We have heated with wood since 1986. The first stove we purchased was from Heritage when they were on Hudson Ave. It was a Lopi and it worked super...lowest heating bills around! We upgraded to a Pacific around 5 years ago...sold the Lopi and got a great resale price on it. The Pacific operates even more efficiently and is esthetically pleasing. Heritage has moved to Macedon which has worked out great for this customer.
Concerning customer service...every question I have ever had has been answered promptly and efficiently. The fella that they recommended to sweep my chimney this past fall did a bang~up job. He didn't miss one nook or cranny and even checked my roof for me. If I need to find out where to order wood they give me several leads..even down to the wood that is being cut at that time!
I can't say enough good about the Pacific...the best thing being how my RGE bill drops off in the winter...the air conditioner is off...the pool is closed...the stove heats the house.
Bottom line..I wouldn't hesitate to recommend Heritage Fireplace & Stove to anyone.
If you have a problem, want a question answered or need advice...ask for Wayne.

2
★★★★★

We have heated with wood since 1986. The first stove we purchased was from Heritage when they were on Hudson Ave. It was a Lopi and it worked super...lowest heating bills around! We upgraded to a Pacific around 5 years ago...sold the Lopi and got a great resale price on it. The Pacific operates even more efficiently and is esthetically pleasing. Heritage has moved to Macedon which has worked out great for this customer.
Concerning customer service...every question I have ever had has been answered promptly and efficiently. The fella that they recommended to sweep my chimney this past fall did a bang~up job. He didn't miss one nook or cranny and even checked my roof for me. If I need to find out where to order wood they give me several leads..even down to the wood that is being cut at that time!
I can't say enough good about the Pacific...the best thing being how my RGE bill drops off in the winter...the air conditioner is off...the pool is closed...the stove heats the house.
Bottom line..I wouldn't hesitate to recommend Heritage Fireplace & Stove to anyone.
If you have a problem, want a question answered or need advice...ask for Wayne.

Pros: Excellent Customer Service ~ Great Product

Cons: None that I can think of...

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I was extremely disappointed with the owners of this shop. The installer that was forced on me by the owners did a poor job which resulted in two code violations from RG&E. (Thanks Matt perhaps you should stay awake during your certification class.) SKYLINE FIREPLACE SHOULD BE AVOIDED LIKE THE PLAGUE. When I informed the owners of the shop I was told "Hey Buddy I have been doing this for 29 years I never had anyone complain before." I was then brushed off with the line "I'll handle it". Well needless to say I have heard nothing back from these clowns. At the very least I would have expected an attempt by the owners to offer another installer to correct the situation.

DO NOT DO BUSINESS WITH THESE FOOLS. INCOMPETENCE AND BAD CUSTOMER SERVICE AFTER THE SALE.

0
★☆☆☆☆

I was extremely disappointed with the owners of this shop. The installer that was forced on me by the owners did a poor job which resulted in two code violations from RG&E. (Thanks Matt perhaps you should stay awake during your certification class.) SKYLINE FIREPLACE SHOULD BE AVOIDED LIKE THE PLAGUE. When I informed the owners of the shop I was told "Hey Buddy I have been doing this for 29 years I never had anyone complain before." I was then brushed off with the line "I'll handle it". Well needless to say I have heard nothing back from these clowns. At the very least I would have expected an attempt by the owners to offer another installer to correct the situation.

DO NOT DO BUSINESS WITH THESE FOOLS. INCOMPETENCE AND BAD CUSTOMER SERVICE AFTER THE SALE.

Pros: They did not steal my wallet in the show room

Cons: Horrid customer service. Truly poor installer of choice

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