Supercuts

★☆☆☆☆
We're all about cuts that rock. We don't just do haircuts better, we do everything better. Men's & Women's cuts, coloring, styling & more.
  • 3116 Delaware Ave

    Buffalo, NY 14217

    Map & Directions
  • 716-874-1144

1.0 2
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I stopped in on a Monday in total desperation for my boys to get haircuts. I work at a salon, but we were closed. I stopped in, and there were 2 miserable women working. The one girl Gina started to cut my 5 year olds hair. She talked to the other girl cutting my other sons hair about the last woman who had just walked out the door. She was being so nasty and saying very mean things about this person she doesn't even know in front of us. She then cut my sons ear and it started to bleed. She tried to tell me he scratched it, even though I saw her do it. She started to argue with me. Once we cashed out, I told her she was very rude and very unprofessional. She started to belittle my kids and shout at me. The other girl just stood there. Someone else walked in so I left after shouting at her to get a life. I called corporate office about her and they said they would take care of it, but suggested I talk to the manager. Well Gina claims I got violent(yeah right) and said I was yelling in front of customers. She actually laughed when confronted about making fun of customers. Don't ever waste your time going there unless you love miserable, low lifes!!!!

1
★☆☆☆☆

I stopped in on a Monday in total desperation for my boys to get haircuts. I work at a salon, but we were closed. I stopped in, and there were 2 miserable women working. The one girl Gina started to cut my 5 year olds hair. She talked to the other girl cutting my other sons hair about the last woman who had just walked out the door. She was being so nasty and saying very mean things about this person she doesn't even know in front of us. She then cut my sons ear and it started to bleed. She tried to tell me he scratched it, even though I saw her do it. She started to argue with me. Once we cashed out, I told her she was very rude and very unprofessional. She started to belittle my kids and shout at me. The other girl just stood there. Someone else walked in so I left after shouting at her to get a life. I called corporate office about her and they said they would take care of it, but suggested I talk to the manager. Well Gina claims I got violent(yeah right) and said I was yelling in front of customers. She actually laughed when confronted about making fun of customers. Don't ever waste your time going there unless you love miserable, low lifes!!!!

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My husband, 5 year old daughter and myself arrived at 2pm to a waiting room with one person and one person in each chair. Before we were even in the door, we were told "Sorry, we can't take any more. We're closed." The door was open, the "Open" light on in the window. I asked the manager, Nila, if they were closed at 3pm, why were they turning away customers now? She became very rude and beligerent and told me that the people currently in the salon had called first, so she was willing to take them before 3. Her assistant, Duane, piped up that he had "somewhere to be at 3:00." I asked them why their after-work plans were affecting my day? As a consumer, if a business is open until 3pm, they should be open until 3pm. Even if you are in a grocery store that is closing in 10 minutes, you get the courtesy of concluding your business before being asked to leave at closing time. Nila started yelling in front of other customers and putting her finger in my face at which point I said "Don't you talk over me, I'm the customer!" She called the police, saying that I was threatening her. Imagine my horror in front of my 5 year old daughter as we tried to leave and were confronted with my possible arrest over trying to get haircuts for my family. The police officer saw the fiasco for what it was and told me that I was free to go, but I am absolutely mortified that I have been humiliated like this. I am a 5'2", 180# mother there with her family! Is she kidding? I will never, ever, ever step foot into a Supercuts again. Their lower prices are by no means offset by the horrible business practices and disregard for their customers.

1
★☆☆☆☆

My husband, 5 year old daughter and myself arrived at 2pm to a waiting room with one person and one person in each chair. Before we were even in the door, we were told "Sorry, we can't take any more. We're closed." The door was open, the "Open" light on in the window. I asked the manager, Nila, if they were closed at 3pm, why were they turning away customers now? She became very rude and beligerent and told me that the people currently in the salon had called first, so she was willing to take them before 3. Her assistant, Duane, piped up that he had "somewhere to be at 3:00." I asked them why their after-work plans were affecting my day? As a consumer, if a business is open until 3pm, they should be open until 3pm. Even if you are in a grocery store that is closing in 10 minutes, you get the courtesy of concluding your business before being asked to leave at closing time. Nila started yelling in front of other customers and putting her finger in my face at which point I said "Don't you talk over me, I'm the customer!" She called the police, saying that I was threatening her. Imagine my horror in front of my 5 year old daughter as we tried to leave and were confronted with my possible arrest over trying to get haircuts for my family. The police officer saw the fiasco for what it was and told me that I was free to go, but I am absolutely mortified that I have been humiliated like this. I am a 5'2", 180# mother there with her family! Is she kidding? I will never, ever, ever step foot into a Supercuts again. Their lower prices are by no means offset by the horrible business practices and disregard for their customers.

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