Smith Haven Chrysler Jeep Dodge Ram

★★★★☆
Everybody's Savin At Smith Haven!Luxury, Economy&Used Cars, SUVs, Vans
  • 794 Middle Country Rd

    Saint James, NY 11780

    Map & Directions
  • 631-863-2000

3.9884 86
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If you are thinking of shopping at Smith Haven Jeep, I strongly urge you to think twice.

Two weeks ago, I looked at a Jeep Grand Cherokee with the intent to trade in my current Grand Cherokee. The salesman offered me a price that was lower than another offer I had. I asked him to meet the offer and he was not able to.

This week, he called me to follow up and told me that he was willing to meet my request. We made plans to reconnect tonight. When I phoned him, he told me that the car we had agreed upon had a part missing because they needed it for a car that was in for service. The part was on order and would be ready in a few days. You heard that right; they took a part out of a new car on the lot and used it on a car brought in for service. What's more, they told me that this is routine practice!

Perhaps foolishly, I went in to the dealer anyway. I waited for the salesman while he finished working with another customer. After about 45 minutes of waiting he asked me to turn over my keys so the car could be "appraised" again. I thought this was strange but complied.

Soon after, Charles Elenterio, came over and introduced himself as the sales manager and then walked away. Again, strange. A few minutes later Charles Elenterio came back and told me that he wanted to go over the deal with me. I explained that I had been working with another salesperson and asked if he would be taking over. He said he would not. I asked to wait until the salesperson was finished. He told me that he would be offering me $2500 less than our agreed upon price for my trade. When I told him that it was not the deal that I had agreed upon with the salesperson and I wanted to wait to speak with him, Charles Elenterio told me that I should "have a good night" and that he "didn't need to do business" with me.

So before you do business with Smith Haven, remember the car parts you get might not be the ones installed in the factory and they "don't need to do business" with you.

1
★☆☆☆☆

If you are thinking of shopping at Smith Haven Jeep, I strongly urge you to think twice.

Two weeks ago, I looked at a Jeep Grand Cherokee with the intent to trade in my current Grand Cherokee. The salesman offered me a price that was lower than another offer I had. I asked him to meet the offer and he was not able to.

This week, he called me to follow up and told me that he was willing to meet my request. We made plans to reconnect tonight. When I phoned him, he told me that the car we had agreed upon had a part missing because they needed it for a car that was in for service. The part was on order and would be ready in a few days. You heard that right; they took a part out of a new car on the lot and used it on a car brought in for service. What's more, they told me that this is routine practice!

Perhaps foolishly, I went in to the dealer anyway. I waited for the salesman while he finished working with another customer. After about 45 minutes of waiting he asked me to turn over my keys so the car could be "appraised" again. I thought this was strange but complied.

Soon after, Charles Elenterio, came over and introduced himself as the sales manager and then walked away. Again, strange. A few minutes later Charles Elenterio came back and told me that he wanted to go over the deal with me. I explained that I had been working with another salesperson and asked if he would be taking over. He said he would not. I asked to wait until the salesperson was finished. He told me that he would be offering me $2500 less than our agreed upon price for my trade. When I told him that it was not the deal that I had agreed upon with the salesperson and I wanted to wait to speak with him, Charles Elenterio told me that I should "have a good night" and that he "didn't need to do business" with me.

So before you do business with Smith Haven, remember the car parts you get might not be the ones installed in the factory and they "don't need to do business" with you.

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I love the vehicle I purchased from here. I spent very little time there, which is a plus for me. I was in and out!

3
★★★★★

I love the vehicle I purchased from here. I spent very little time there, which is a plus for me. I was in and out!

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Completely satisfied. The financial manager was great! No games-no issues.

3
★★★★★

Completely satisfied. The financial manager was great! No games-no issues.

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Got a great deal here and satisfied with my new car.

5
★★★★★

Got a great deal here and satisfied with my new car.

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Timothy and Dave are amazing! Got me a great car with an amazing price!

5
★★★★★

Timothy and Dave are amazing! Got me a great car with an amazing price!

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Timothy and Dave are amazing! Got me a great car with an amazing price!

3
★★★★★

Timothy and Dave are amazing! Got me a great car with an amazing price!

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Service department was great, the sales manager was outstanding! Over all great experience.

3
★★★★★

Service department was great, the sales manager was outstanding! Over all great experience.

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I was completely satisfied. My uncle bought a car here too and he said he was very satisfied as well.

3
★★★★★

I was completely satisfied. My uncle bought a car here too and he said he was very satisfied as well.

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They did a very good job! Bravo !!

5
★★★★★

They did a very good job! Bravo !!

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They did a very good job! Bravo!

3
★★★★★

They did a very good job! Bravo!

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Everything went smooth and I am very pleased with my vehicle.

5
★★★★★

Everything went smooth and I am very pleased with my vehicle.

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I like Mike a lot as he had a big part to do with me purchasing this vehicle!

3
★★★★★

I like Mike a lot as he had a big part to do with me purchasing this vehicle!

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Very pleased with the business and the whole purchase took only a day and a half.

5
★★★★★

Very pleased with the business and the whole purchase took only a day and a half.

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Satisfied with everything.

3
★★★★★

Satisfied with everything.

.

Surprised on how attentive this business was about making sure customers are completely satisfied. Happy I chose this business.

5
★★★★★

Surprised on how attentive this business was about making sure customers are completely satisfied. Happy I chose this business.

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this dealership sucks,they are deceitful and would lie and mislead you just to make a sale

3
★★★★★

this dealership sucks,they are deceitful and would lie and mislead you just to make a sale

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They really did an excellent job and she has no complaints at all.

5
★★★★★

They really did an excellent job and she has no complaints at all.

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1 out of 1 people found this review helpful.

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They really did an excellent job and she has no complaints at all.

3
★★★★★

They really did an excellent job and she has no complaints at all.

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Everything went good with our service visit.

3
★★★★★

Everything went good with our service visit.

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We were all completely satisfied with financing, thanks to all.

5
★★★★★

We were all completely satisfied with financing, thanks to all.

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Everything was good at the business.

3
★★★★★

Everything was good at the business.

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everything was excellent.

3
★★★★★

everything was excellent.

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Enjoyed working with Mike! Will return! Thank you!

4
★★★★☆

Enjoyed working with Mike! Will return! Thank you!

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Everything was perfect, thank you for all your hard work and dedication.

3
★★★★★

Everything was perfect, thank you for all your hard work and dedication.

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It was a fantastic experience here at Chrysler, one of the best treatments I have had in a long time.

3
★★★★★

It was a fantastic experience here at Chrysler, one of the best treatments I have had in a long time.

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They handled everything perfectly and professionally.

4
★★★★☆

They handled everything perfectly and professionally.

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First time buyer, cant complain, this was a lot easier than I expected. Thank you all for a painless experience.

3
★★★★★

First time buyer, cant complain, this was a lot easier than I expected. Thank you all for a painless experience.

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They were totally awesome. Easy purchase!

3
★★★★★

They were totally awesome. Easy purchase!

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Fantastic dealership, true customer service, they did a VERY good job on serving and meeting our needs, we were never pressured. We told them what we wanted and we walked out Happy!

5
★★★★★

Fantastic dealership, true customer service, they did a VERY good job on serving and meeting our needs, we were never pressured. We told them what we wanted and we walked out Happy!

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The service was excellent, completely satisfied, excellent staff!

4
★★★★☆

The service was excellent, completely satisfied, excellent staff!

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Mike Perez and B Q were great. I would definitely recommend Smith Haven, one of the best car buying experiences I??ve had in a while.

5
★★★★★

Mike Perez and B Q were great. I would definitely recommend Smith Haven, one of the best car buying experiences I??ve had in a while.

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The personnel at this business were very nice, very courteous and very appreciative; they did a great job.

2
★★★★☆

The personnel at this business were very nice, very courteous and very appreciative; they did a great job.

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I have purchased 2 vehicles from this dealership and I will buy the next one from here as well. It would be nice if there was a shuttle service to take customers to Enterprise to get their rentals. Other than that very good experience.

5
★★★★★

I have purchased 2 vehicles from this dealership and I will buy the next one from here as well. It would be nice if there was a shuttle service to take customers to Enterprise to get their rentals. Other than that very good experience.

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this place has giving me nothing but a run around. they dropped my car off to me with the check engine light on and i have not yet been able to contact someone to get this fixed..ive called over and over again...

0
★☆☆☆☆

this place has giving me nothing but a run around. they dropped my car off to me with the check engine light on and i have not yet been able to contact someone to get this fixed..ive called over and over again...

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I was able to get in and out of the business very quickly. The level of service for my recall service was fine. No issues on my service. I was very happy, and will go back to the business for services again.

5
★★★★★

I was able to get in and out of the business very quickly. The level of service for my recall service was fine. No issues on my service. I was very happy, and will go back to the business for services again.

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.

Just bought a new Chrysler 300 at Smith Haven Chrysler. Very good experience. Our Salesperson Charlie was very personable and honest. He even called at 8:30 PM on Sunday night to update us on a question we had. We worked with Finance Manager Anthony Macca and found him to be very knowledgeable and easy to work with. NO HIGH PRESSURE, just a fast and simple buying experience. Thanks again guys.

2
★★★★☆

Just bought a new Chrysler 300 at Smith Haven Chrysler. Very good experience. Our Salesperson Charlie was very personable and honest. He even called at 8:30 PM on Sunday night to update us on a question we had. We worked with Finance Manager Anthony Macca and found him to be very knowledgeable and easy to work with. NO HIGH PRESSURE, just a fast and simple buying experience. Thanks again guys.

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Absolutely the Worst!!!!!!!!!!!!!!!!!Women Beware!!

by lkylindy at Citysearch

All the negative reviews are true.Any positives are totally BS written by their staff Notice the positive reviews are mostly one liners. Check with the Better Business bureau for their true F rating.Remember most people with a positive experience don't bother posting ,so you can trust the negative reviews here to be honest ,unlike this dealer.They will tell you anything to make a sale and then try to slide things past you and claim later on that they said nothing of the sort..Get Every Promise in writing!!!!!!!

Women beware--They view woman as piggy banks.--A license to steal-They promised my daughter to pay a lease off on her old car and then buried her car on their lot and never paid a dime.They almost ruined her good credit with their Shananigans and then lied to my face about what they promised her--Get everything in writing and on the contract!!!!!!!!!!!!!!!!!These people are unscrupulous.For your sake and that of your loved ones .Stay Away!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

0
★☆☆☆☆

Absolutely the Worst!!!!!!!!!!!!!!!!!Women Beware!!

by lkylindy at Citysearch

All the negative reviews are true.Any positives are totally BS written by their staff Notice the positive reviews are mostly one liners. Check with the Better Business bureau for their true F rating.Remember most people with a positive experience don't bother posting ,so you can trust the negative reviews here to be honest ,unlike this dealer.They will tell you anything to make a sale and then try to slide things past you and claim later on that they said nothing of the sort..Get Every Promise in writing!!!!!!!

Women beware--They view woman as piggy banks.--A license to steal-They promised my daughter to pay a lease off on her old car and then buried her car on their lot and never paid a dime.They almost ruined her good credit with their Shananigans and then lied to my face about what they promised her--Get everything in writing and on the contract!!!!!!!!!!!!!!!!!These people are unscrupulous.For your sake and that of your loved ones .Stay Away!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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HORRENDOUS - COMPLETELY UNETHICAL - You wouldn't even beleive this story - I agreed to buy a car on a Sunday to pick it up Wednesday. I had a horrible car accident that Tuesday and when they found out, they sent a salesperson to the hospital to have me sign papers. Beleiving that they would be ethical and being heavily medicated with Morphine, I signed the papers in the hospital. When I came home from the hospital, I discovered that they added a $4,000 WARRANTY that I absolutely did not want or ask for. I signed these papers under the influence of Morphine and in no condition to sign or review any such papers. They completely took advantage of the situation - DISGUSTING! What Business Does things Like this?? How despicable can you possibly be? So not only am I suffering from debilitating injuries from an accident not caused by me, but I AM STUCK WITH A $4,OOO Waranty financed charge that I simply can not afford - DO NOT - DO NOT - DO NOT - GO TO THIS DEALER UNDER ANY CIRCUMSTANCES WHATEVER CAR THEY HAVE YOU CAN SURELY FIND SOMEWHERE ELSE THAT WILL TRATE YOU RIGHT. To add insult to injury - I was actually a repeat customer - could you imagine taking advantage of a repeat customer like that? Don't go here.

1
★☆☆☆☆

HORRENDOUS - COMPLETELY UNETHICAL - You wouldn't even beleive this story - I agreed to buy a car on a Sunday to pick it up Wednesday. I had a horrible car accident that Tuesday and when they found out, they sent a salesperson to the hospital to have me sign papers. Beleiving that they would be ethical and being heavily medicated with Morphine, I signed the papers in the hospital. When I came home from the hospital, I discovered that they added a $4,000 WARRANTY that I absolutely did not want or ask for. I signed these papers under the influence of Morphine and in no condition to sign or review any such papers. They completely took advantage of the situation - DISGUSTING! What Business Does things Like this?? How despicable can you possibly be? So not only am I suffering from debilitating injuries from an accident not caused by me, but I AM STUCK WITH A $4,OOO Waranty financed charge that I simply can not afford - DO NOT - DO NOT - DO NOT - GO TO THIS DEALER UNDER ANY CIRCUMSTANCES WHATEVER CAR THEY HAVE YOU CAN SURELY FIND SOMEWHERE ELSE THAT WILL TRATE YOU RIGHT. To add insult to injury - I was actually a repeat customer - could you imagine taking advantage of a repeat customer like that? Don't go here.

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In short - I agreed to purchase a vehicle on a Sunday which I was scheduled to pick up that following Wednesday. I was involved in a horrific, debiliatating auto accident on that Tuesday so couldn't get the car that Wednesday since I was in the hospital. They sent their salesperson to the hospital for me to sign papers. I was completely doped up on Morphine due to the serious injuries I had suffered from the accident. I signed the papers without realizing the extra THOUSANDS of dollars the finance GURU - ANTHONY - added to my agreement. Once I was relesed from the hospital and had the opportunity to review the papers, I realized that they added warranties that I didn't ask for and didn't want. Sure that they would understand the situation that I was not in any condition to sign the papers under the influence of Morphine, I called them and asked them to refund the extra $'s they added to my loan - needless to say, they held me to my signature, even though they knew it was signed in the hospital at a time when I was in no condition to sign an agreement like this. DISGUSTING AND SLEEZY TO SAY THE LEAST - It's not bad enough I had debilitating injuries from an accident but I now have an additional $4k cost that I simply can not afford. Devastating and completely despicable. AND TO BOOT - ME AND MY FIANCEE HAD PURCHASED 3 OTHER CARS WITH THESE PEOPLE - A REPEAT CUSTOMER AND THEY TREATED US LIKE DIRT - UNREAL. Stay Away.

0
★☆☆☆☆

In short - I agreed to purchase a vehicle on a Sunday which I was scheduled to pick up that following Wednesday. I was involved in a horrific, debiliatating auto accident on that Tuesday so couldn't get the car that Wednesday since I was in the hospital. They sent their salesperson to the hospital for me to sign papers. I was completely doped up on Morphine due to the serious injuries I had suffered from the accident. I signed the papers without realizing the extra THOUSANDS of dollars the finance GURU - ANTHONY - added to my agreement. Once I was relesed from the hospital and had the opportunity to review the papers, I realized that they added warranties that I didn't ask for and didn't want. Sure that they would understand the situation that I was not in any condition to sign the papers under the influence of Morphine, I called them and asked them to refund the extra $'s they added to my loan - needless to say, they held me to my signature, even though they knew it was signed in the hospital at a time when I was in no condition to sign an agreement like this. DISGUSTING AND SLEEZY TO SAY THE LEAST - It's not bad enough I had debilitating injuries from an accident but I now have an additional $4k cost that I simply can not afford. Devastating and completely despicable. AND TO BOOT - ME AND MY FIANCEE HAD PURCHASED 3 OTHER CARS WITH THESE PEOPLE - A REPEAT CUSTOMER AND THEY TREATED US LIKE DIRT - UNREAL. Stay Away.

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My wrangler looked very good, very clean on delivery. Everyone treated us very friendly, and everything was explained well. I am recommending Smith Haven to friends and family, thank you.

5
★★★★★

My wrangler looked very good, very clean on delivery. Everyone treated us very friendly, and everything was explained well. I am recommending Smith Haven to friends and family, thank you.

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Nick Perrone was my salesman-very friendly & professional & accommodating. This was handled quickly & efficiently with the utmost of professionalism.

2
★★★★★

Nick Perrone was my salesman-very friendly & professional & accommodating. This was handled quickly & efficiently with the utmost of professionalism.

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Willing to answer any questions and made sure we understood our agreement. I would recommend this dealership!

2
★★★★★

Willing to answer any questions and made sure we understood our agreement. I would recommend this dealership!

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Everyone was very warm and helpful. I found out so much about the car from the test drive! After purchasing the car they were even more helpful.

5
★★★★★

Everyone was very warm and helpful. I found out so much about the car from the test drive! After purchasing the car they were even more helpful.

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0 out of 1 people found this review helpful.

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My husband and I recently purchased a 2011 Jeep Grand Cherokee Laredo. We want to let you know we were very pleased with our experience due to our sales consultant, Christian Contreras. Mr. Contreras was not only very pleasant he was very patient with us and explained all our options to see which one would be best to fit our needs without being a financial burden. Thanks to Mr. Contreras we are confident in your establishment to be repeat customers.

2
★★★★★

My husband and I recently purchased a 2011 Jeep Grand Cherokee Laredo. We want to let you know we were very pleased with our experience due to our sales consultant, Christian Contreras. Mr. Contreras was not only very pleasant he was very patient with us and explained all our options to see which one would be best to fit our needs without being a financial burden. Thanks to Mr. Contreras we are confident in your establishment to be repeat customers.

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I will be blunt - after finally choosing a car with a salesman - you will be left, waiting endlessly for HOURS...standing around - all part of their tactic to wear you down - and make you want to get out of there as fast as possible - finally you will sit down with their finance guy Anthony Macca who will proceed to talk to you in rapid fire delivery and double speak...all in an effort to distract you so hopefullly you won't examine the numbers he is throwing around. If you are not paying attention and not listening closely and don't examine all the paperwork - he will F**K YOU OVER with a smile, all the while claiming he is making very little money on the deal. I caught him red handed attempting to sneak an additional $6,000 into my loan - which he tried to hide under bullsh*t warranties...which I explicitly stated I did not want. Thank goodness I got up and left.....Stay away.....Stay away......Stay away.

0
★☆☆☆☆

I will be blunt - after finally choosing a car with a salesman - you will be left, waiting endlessly for HOURS...standing around - all part of their tactic to wear you down - and make you want to get out of there as fast as possible - finally you will sit down with their finance guy Anthony Macca who will proceed to talk to you in rapid fire delivery and double speak...all in an effort to distract you so hopefullly you won't examine the numbers he is throwing around. If you are not paying attention and not listening closely and don't examine all the paperwork - he will F**K YOU OVER with a smile, all the while claiming he is making very little money on the deal. I caught him red handed attempting to sneak an additional $6,000 into my loan - which he tried to hide under bullsh*t warranties...which I explicitly stated I did not want. Thank goodness I got up and left.....Stay away.....Stay away......Stay away.

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I ended up at his dealership because they had the specific car I wanted to view, which was over 50 miles from my home. I've since traveled out of my way to use only that dealership's service department with excellent results.

2
★★★★★

I ended up at his dealership because they had the specific car I wanted to view, which was over 50 miles from my home. I've since traveled out of my way to use only that dealership's service department with excellent results.

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I was so pleased with my experience with Smith Haven, that I told them that I would be back to buy another car from them when my wife's lease was up. Salesman did not disappoint me the second time and he not only met, but exceeded all of my expectations. He is a genuinely nice guy, and I never felt like he was trying to ""sell"" something to me. I never felt any pressure, I never felt like I was being gamed... it was an efficient and pleasant experience and I believe that I got a great deal and I know that I got outstanding service

2
★★★★★

I was so pleased with my experience with Smith Haven, that I told them that I would be back to buy another car from them when my wife's lease was up. Salesman did not disappoint me the second time and he not only met, but exceeded all of my expectations. He is a genuinely nice guy, and I never felt like he was trying to ""sell"" something to me. I never felt any pressure, I never felt like I was being gamed... it was an efficient and pleasant experience and I believe that I got a great deal and I know that I got outstanding service

.

Run from these theives as fast as you can.....do not purchase a car from this dealer!!!!!
There is a reason their Better Business Bureau rating is an ""F""......Google them.....see the comments from other people.
Their customer service is non-existant.
Their ability to lie straight to your face without remorse or any sense of decency or conscience is unparralled.....and is a practice condoned as standard operating procedure from their laughable management and ownership.
Their standard business practice is to bury THOUSANDS of dollars in additional charges and unwanted extras or warrentys into your loan - without disclosing them to you.
Again - don't believe me?......see what others have said about them......time and time again you will find people who have experienced the same thing - unwanted or undisclosed charges that were added unknowingly by their finance dept.
An utterly disgusting and regretful experience!!!!!

0
★☆☆☆☆

Run from these theives as fast as you can.....do not purchase a car from this dealer!!!!!
There is a reason their Better Business Bureau rating is an ""F""......Google them.....see the comments from other people.
Their customer service is non-existant.
Their ability to lie straight to your face without remorse or any sense of decency or conscience is unparralled.....and is a practice condoned as standard operating procedure from their laughable management and ownership.
Their standard business practice is to bury THOUSANDS of dollars in additional charges and unwanted extras or warrentys into your loan - without disclosing them to you.
Again - don't believe me?......see what others have said about them......time and time again you will find people who have experienced the same thing - unwanted or undisclosed charges that were added unknowingly by their finance dept.
An utterly disgusting and regretful experience!!!!!

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Completely satisfied customer.

2
★★★★★

Completely satisfied customer.

.

Run from these theives as fast as you can.....do not purchase a car from this dealer!!!!!
There is a reason their Better Business Bureau rating is an "F"......Google them.....see the comments from other people.
Their customer service is non-existant.
Their ability to lie straight to your face without remorse or any sense of decency or conscience is unparralled.....and is a practice condoned as standard operating procedure from their laughable management and ownership.
Their standard business practice is to bury THOUSANDS of dollars in additional charges and unwanted extras or warrentys into your loan - without disclosing them to you.
Again - don't believe me?......see what others have said about them......time and time again you will find people who have experienced the same thing - unwanted or undisclosed charges that were added unknowingly by their finance dept.
An utterly disgusting and regretful experience!!!!!

1
★☆☆☆☆

Run from these theives as fast as you can.....do not purchase a car from this dealer!!!!!
There is a reason their Better Business Bureau rating is an "F"......Google them.....see the comments from other people.
Their customer service is non-existant.
Their ability to lie straight to your face without remorse or any sense of decency or conscience is unparralled.....and is a practice condoned as standard operating procedure from their laughable management and ownership.
Their standard business practice is to bury THOUSANDS of dollars in additional charges and unwanted extras or warrentys into your loan - without disclosing them to you.
Again - don't believe me?......see what others have said about them......time and time again you will find people who have experienced the same thing - unwanted or undisclosed charges that were added unknowingly by their finance dept.
An utterly disgusting and regretful experience!!!!!

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More about Smith Haven Chrysler Jeep Dodge Ram

Smith Haven Chrysler Jeep Dodge Ram is a family five star run New York dealership that has been committed to quality and customer service since 1969. We have been Long Island's most trusted name for Chrysler Jeep Dodge Ram for over 40 years.   Our sales staff is skilled and knowledgeable and offers many years of experience. Whether you are looking for a Chrysler, Jeep, Dodge, Ram or a pre-owned car or truck we can help you. We offer one of the largest selections of new and used vehicles in St James and are prepared to assist you with purchasing and servicing your next vehicle. You can depend on our knowledgeable financial staff to assist you in obtaining an affordable car loan or lease. Let them help you decide what works best for you!   NY Smith Haven Chrysler Jeep Dodge Ram thanks you for visiting our page! Feel free to contact us with any questions or inquiries!

 

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