Roberts Fence Company Incorporated

★★★☆☆

About Roberts Fence Company Incorporated

Categories
  • Special Trade Contractors
  • Fence Contractors

Home Construction & Remodeling

Home Construction & Remodeling
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3.0 7
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We had a fence installed at my wife's private practice. There was an issue with the gate not latching properly, so we scheduled a time in the morning for the installer to return, making it clear that there were only certain hours that would work so as not to interfere with the practice. The installer showed up in the afternoon instead of the morning, interrupted a session with a client by knocking on the door when he couldn't see the problem with the gate, and confronted a female staff member angrily, making her quite uncomfortable.

When informed of all this the sales representative was defensive, argumentative, and dismissive, with such choice comments as "it's not our fault she chose to come outside", and "so he knocked on the door, big deal!", and questioning the staff member's honesty with "Were you there? Was I there?".

I spoke to the owner who was actually apologetic and offered to meet me at the property to resolve everything, except that he decided not to show up to our meeting and instead just sent the installer and sales representative that had caused all the problems in the first place.

The gate was not fixed; in fact the sales representative insisted throughout that there was no problem despite the fact that the latch bar had been installed too high. We did not come to any acceptable resolution. The way they treated both their customers and my wife's staff member was beyond unacceptable.

It's also worth noting that they are not BBB accredited and have an F rating with the BBB:
http://www.bbb.org/new-york-city/business-reviews/fence-contractors/robert-s-fence-co-in-islandia-ny-20854/

1
★☆☆☆☆

We had a fence installed at my wife's private practice. There was an issue with the gate not latching properly, so we scheduled a time in the morning for the installer to return, making it clear that there were only certain hours that would work so as not to interfere with the practice. The installer showed up in the afternoon instead of the morning, interrupted a session with a client by knocking on the door when he couldn't see the problem with the gate, and confronted a female staff member angrily, making her quite uncomfortable.

When informed of all this the sales representative was defensive, argumentative, and dismissive, with such choice comments as "it's not our fault she chose to come outside", and "so he knocked on the door, big deal!", and questioning the staff member's honesty with "Were you there? Was I there?".

I spoke to the owner who was actually apologetic and offered to meet me at the property to resolve everything, except that he decided not to show up to our meeting and instead just sent the installer and sales representative that had caused all the problems in the first place.

The gate was not fixed; in fact the sales representative insisted throughout that there was no problem despite the fact that the latch bar had been installed too high. We did not come to any acceptable resolution. The way they treated both their customers and my wife's staff member was beyond unacceptable.

It's also worth noting that they are not BBB accredited and have an F rating with the BBB:
http://www.bbb.org/new-york-city/business-reviews/fence-contractors/robert-s-fence-co-in-islandia-ny-20854/

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just one word "TERRRIBLE" SERVICE, GUYS AND CRAFTSMANSHIP!!! STAY AWAY I WARNED YOU!!!! i caled 3 places all in pennysaver,, Roberts, North something fence and above all fence.. roberts was just rude and prices so cheap the quality cant be there,, Above all the guy really wasnt smart and they had alot of negative reveiws,, then i might a young man at North shore and he was very helpful and responsive to my needs,, you know who you are,, anyway thanks again and remember BEWARE

1
★☆☆☆☆

just one word "TERRRIBLE" SERVICE, GUYS AND CRAFTSMANSHIP!!! STAY AWAY I WARNED YOU!!!! i caled 3 places all in pennysaver,, Roberts, North something fence and above all fence.. roberts was just rude and prices so cheap the quality cant be there,, Above all the guy really wasnt smart and they had alot of negative reveiws,, then i might a young man at North shore and he was very helpful and responsive to my needs,, you know who you are,, anyway thanks again and remember BEWARE

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Roberts Fence is the best. Had multiple estimates for extensive fence work with additions to existing deck. The professionalism and craftsmanship that came along with Robert himself was incredible. Price was great, they came when they said they would and when I asked for a couple of add-ons, they were no charge. Would use again and highly recommend Roberts Fence

4
★★★★☆

Roberts Fence is the best. Had multiple estimates for extensive fence work with additions to existing deck. The professionalism and craftsmanship that came along with Robert himself was incredible. Price was great, they came when they said they would and when I asked for a couple of add-ons, they were no charge. Would use again and highly recommend Roberts Fence

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outstanding!
many years ago we called Roberts for installation of a fence. Price was great and I'd give the installation an A! We are in the process of calling them again for another fence
Highly recommended

5
★★★★★

outstanding!
many years ago we called Roberts for installation of a fence. Price was great and I'd give the installation an A! We are in the process of calling them again for another fence
Highly recommended

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Roberts Fence was great. They were not pushy and gave us some options for what we wanted to do. They can when they were scheduled and we had no problems. I would highly recommend.

4
★★★★☆

Roberts Fence was great. They were not pushy and gave us some options for what we wanted to do. They can when they were scheduled and we had no problems. I would highly recommend.

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Roberts fence co. is unprofessional and no one should ever use them. They caused damage to my property that they would not fix. The fence was put in incorrectly and I can not get them back out to fix the problem. I have called over 150 times to no avail.They are happy to take your money but will not back up their product. They do not care about their customers. DO NOT USE THIS COMPANY>

1
★☆☆☆☆

Roberts fence co. is unprofessional and no one should ever use them. They caused damage to my property that they would not fix. The fence was put in incorrectly and I can not get them back out to fix the problem. I have called over 150 times to no avail.They are happy to take your money but will not back up their product. They do not care about their customers. DO NOT USE THIS COMPANY>

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We had gotten three estimate for the same fence and these guys came in at half the price of the highest estimate. Three workers showed up, ripped down the old fence and put the new in such a professional manner. They worked like a well oiled machine and were even fascinating to watch. They cleaned up after themselves too. They showed up on time and were done in less time than they estimated. The price was right

PROS: Great price, professional estimate, professional work
CONS: none

5
★★★★★

We had gotten three estimate for the same fence and these guys came in at half the price of the highest estimate. Three workers showed up, ripped down the old fence and put the new in such a professional manner. They worked like a well oiled machine and were even fascinating to watch. They cleaned up after themselves too. They showed up on time and were done in less time than they estimated. The price was right

PROS: Great price, professional estimate, professional work
CONS: none

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