Miller Brick Co

★★★☆☆
  • 734 Ridgeway Ave

    Rochester, NY 14615

    Map & Directions
  • 585-458-7745

About Miller Brick Co

Hours
Mon 7:30am-5pm, Wed 7:30am-5pm, Fri 7:30am-5pm, Tue 7:30am-7pm, Thu 7:30am-7pm, Sat 9am-12pm

Home & Garden

Home & Garden
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3.0 2
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Extremely frusstrated and disappointed with this place. Severl years ago, I spent several thousand dollars with them and was very happy with the kid I dealt with.

That all changed when I went to buy a few bricks to extend my patio. Here's why.

I called to confirm they still carried the product. Then, I paid (over the phone) and had my Mom pick up the product (since she was in the area). Problem is they loaded her trunk with all the wrong product. Obviously, I was upset (since I had to transfer the product to my truck and drive back to do an exchange).

By doing so, I lost $25 (working) for the hour it took to correct their mistake. I also had to pay $12 for a babysitter (since I didn't want my 1 year in the SUV with loose concrete bricks). Usually, it wouldn't be that big of a deal - in this case, it was. The owner had zero consideration for that fact. My opinion? They should have simply sent someone over with the CORRECT product and took the wrong stuff back - they've got delivery guys on the road every day.

Next, I realized the color of the bricks I got was off (wanted grey, got beige). I called the kid I dealt with previously and was told, "bring them back, no problem". Went back down there - refused to do it. I told him I was going to go online and write a review, he could care less. So, here it is.

Bottom line? I'm really insulted and dissappointed with Miller Brick. I thought they would show a bit more appreciation for their business and be a bit more sympathetic to correct their mistakes.

Feel silly I just referred a customer to them (that also spent a few grand) a few months ago....hope she doesn't have any problems!

I wouldn't recommend them again, there are other brick complanies in Rochester.

1
★☆☆☆☆

Extremely frusstrated and disappointed with this place. Severl years ago, I spent several thousand dollars with them and was very happy with the kid I dealt with.

That all changed when I went to buy a few bricks to extend my patio. Here's why.

I called to confirm they still carried the product. Then, I paid (over the phone) and had my Mom pick up the product (since she was in the area). Problem is they loaded her trunk with all the wrong product. Obviously, I was upset (since I had to transfer the product to my truck and drive back to do an exchange).

By doing so, I lost $25 (working) for the hour it took to correct their mistake. I also had to pay $12 for a babysitter (since I didn't want my 1 year in the SUV with loose concrete bricks). Usually, it wouldn't be that big of a deal - in this case, it was. The owner had zero consideration for that fact. My opinion? They should have simply sent someone over with the CORRECT product and took the wrong stuff back - they've got delivery guys on the road every day.

Next, I realized the color of the bricks I got was off (wanted grey, got beige). I called the kid I dealt with previously and was told, "bring them back, no problem". Went back down there - refused to do it. I told him I was going to go online and write a review, he could care less. So, here it is.

Bottom line? I'm really insulted and dissappointed with Miller Brick. I thought they would show a bit more appreciation for their business and be a bit more sympathetic to correct their mistakes.

Feel silly I just referred a customer to them (that also spent a few grand) a few months ago....hope she doesn't have any problems!

I wouldn't recommend them again, there are other brick complanies in Rochester.

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.

We used Miller Brick Company for all of our brick and pavers. They have the best selection and their prices are competitive. The best part is their excellent service---the staff is very helpful, and they always deliver when promised. Definitely recommend.

5
★★★★★

We used Miller Brick Company for all of our brick and pavers. They have the best selection and their prices are competitive. The best part is their excellent service---the staff is very helpful, and they always deliver when promised. Definitely recommend.

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