Anderson's

★☆☆☆☆
  • 2369 Niagara Falls Blvd

    Amherst, NY 14228

    Map & Directions
  • 716-691-8970

About Anderson's

Hours
Mon. - Thu., Sun. 11am - 9pm;Fri. - Sat. 11am - 10pm
1.0 2
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Anderson's started with one location on Sheridan Drive in Tonawanda. Several years ago they decided to "franchise", so each store is independently owned & operated, or so I am told.
This location is just pitiful! The place seems to be run by teenagers, no one behind the counter pays any attention to the customers, they don't greet you when you walk in the door, it's just terrible.
The quality of their custard is still good, but their hard ice cream leaves something to be desired. The lemon ice is still the best in the area, but go get it at the Sheridan Drive location, pass this location right by.

1
★☆☆☆☆

Anderson's started with one location on Sheridan Drive in Tonawanda. Several years ago they decided to "franchise", so each store is independently owned & operated, or so I am told.
This location is just pitiful! The place seems to be run by teenagers, no one behind the counter pays any attention to the customers, they don't greet you when you walk in the door, it's just terrible.
The quality of their custard is still good, but their hard ice cream leaves something to be desired. The lemon ice is still the best in the area, but go get it at the Sheridan Drive location, pass this location right by.

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Let me start out by saying I have been a long time customer of Anderson's Frozen Custard. I grew up around the corner from thier original location on Sheridan Drive. I went there after my little league games, on a hot summers night and I can't tell you how many times I ruined my appetite before dinner on a large lemon ice.

A few weeks ago, my wife and I stopped in to the Anderson's location on Niagara Falls Blvd in Amherst. It was around lunchtime so we expected to have to wait in line. In walk two men, who turn out to be friends of the manager. When she saw them come in, she waved them over to the counter and took thier order before everyone else in line. This infuriated me so much, I confronted the young lady, got her name and the corp. phone number.

I called the number and spoke with Holly, the daughter of the original owner. She apologized and thanked me for bringing it to her attention. Her words:"Thank you, as owners we can't be in all our stores all the time, is there anything I can do for you?"

I wasn't thinking about what was in it for me, I was just so damn mad! Then she offered me a gift certificate which I accepted. That was over three weeks ago and I have yet to recieve it!

It's no wonder the managers in the stores treat thier customers the way they do, they learned it from the owners!

1
★☆☆☆☆

Let me start out by saying I have been a long time customer of Anderson's Frozen Custard. I grew up around the corner from thier original location on Sheridan Drive. I went there after my little league games, on a hot summers night and I can't tell you how many times I ruined my appetite before dinner on a large lemon ice.

A few weeks ago, my wife and I stopped in to the Anderson's location on Niagara Falls Blvd in Amherst. It was around lunchtime so we expected to have to wait in line. In walk two men, who turn out to be friends of the manager. When she saw them come in, she waved them over to the counter and took thier order before everyone else in line. This infuriated me so much, I confronted the young lady, got her name and the corp. phone number.

I called the number and spoke with Holly, the daughter of the original owner. She apologized and thanked me for bringing it to her attention. Her words:"Thank you, as owners we can't be in all our stores all the time, is there anything I can do for you?"

I wasn't thinking about what was in it for me, I was just so damn mad! Then she offered me a gift certificate which I accepted. That was over three weeks ago and I have yet to recieve it!

It's no wonder the managers in the stores treat thier customers the way they do, they learned it from the owners!

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