Keystone Tire & Auto Repair Inc.

★★★☆☆
  • 195 Sunrise Hwy

    Lindenhurst, NY 11757

    Map & Directions
  • 631-957-8473

About Keystone Tire & Auto Repair Inc.

Categories
Hours
8am - 6pm Mon-Sat

Automotive

Automotive
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I was shocked at how I got gouged at Keystone. I was charged $112.23 x 8 = $897.84 for ignition coils (just for the parts not including labor). I asked increduously how they could be so much. Kevin's response was, "we use quality parts". I pulled out computer printouts of what the coils are going for retail, in many instances 1/4 of that price ... and his coy response was "I've been down this road before .." (I'll bet he has) "Prices are all over the place ... we use quality parts".
The highest price anywhere that I was able to find was for Motorcraft (Original Equipment for my car) at Advance Auto for $69.99 which would have been $560 for all eight ... and I found many lower prices.
I understand repair places mark up parts ... fine. But this kind of gouging is unethical and unconcionable. When I called Kevin in the morning, and he told me what the bill was likely to be, $1400 + tax, his voice trailed off and he hestitatied. Whatever. The total bill was $1519 to replace coils and plugs and a couple filters. UNBELIEVABLE.
Keystones motto is "Down the Road from Higher Prices". Unless you're a gouge victim, I guess.
STAY AWAY. I work hard for my money, and to get burned this bad really hurts. STAY AWAY.
A copy of my bill and a printout of the highest prices for MOTORCRAFT coils I could find is here ...

https://drive.google.com/file/d/0B4__WjqjW8xCQ1NrcWNBWkxsMk0/view

I'm not even sure he used Motorcraft ... I'm not sure what he put in there, it could have been one of the cheaper brands that you can get for no more than $250/for the whole set.
The overall experience of asking basic questions of this man has been very bad. He acted like he was doing me a favor to tell me anything, and just flippantly danced around how he charged my double of the highest price I could find for OEM equipment. Shameless.

1
★☆☆☆☆

I was shocked at how I got gouged at Keystone. I was charged $112.23 x 8 = $897.84 for ignition coils (just for the parts not including labor). I asked increduously how they could be so much. Kevin's response was, "we use quality parts". I pulled out computer printouts of what the coils are going for retail, in many instances 1/4 of that price ... and his coy response was "I've been down this road before .." (I'll bet he has) "Prices are all over the place ... we use quality parts".
The highest price anywhere that I was able to find was for Motorcraft (Original Equipment for my car) at Advance Auto for $69.99 which would have been $560 for all eight ... and I found many lower prices.
I understand repair places mark up parts ... fine. But this kind of gouging is unethical and unconcionable. When I called Kevin in the morning, and he told me what the bill was likely to be, $1400 + tax, his voice trailed off and he hestitatied. Whatever. The total bill was $1519 to replace coils and plugs and a couple filters. UNBELIEVABLE.
Keystones motto is "Down the Road from Higher Prices". Unless you're a gouge victim, I guess.
STAY AWAY. I work hard for my money, and to get burned this bad really hurts. STAY AWAY.
A copy of my bill and a printout of the highest prices for MOTORCRAFT coils I could find is here ...

https://drive.google.com/file/d/0B4__WjqjW8xCQ1NrcWNBWkxsMk0/view

I'm not even sure he used Motorcraft ... I'm not sure what he put in there, it could have been one of the cheaper brands that you can get for no more than $250/for the whole set.
The overall experience of asking basic questions of this man has been very bad. He acted like he was doing me a favor to tell me anything, and just flippantly danced around how he charged my double of the highest price I could find for OEM equipment. Shameless.

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After having nothing but problems with previous auto repair shops, I finally found someone I can trust with my company trucks. The owner and staff have given me top shelf service, saving me time & money as well. I would recommend Keystone Auto to everyone.

5
★★★★★

After having nothing but problems with previous auto repair shops, I finally found someone I can trust with my company trucks. The owner and staff have given me top shelf service, saving me time & money as well. I would recommend Keystone Auto to everyone.

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.

We've been using Keystone for a long time. Always frendly and very helpful prices and services are great. They have always done right by us. I read the below comment and can't believe this has ever happened. I felt I had to comment. This is an obvious error. This person does not know them well at all. As for us we'll keep going to Keystone as long as we have cars and recommend them to our family and friends as well. I repeat they are nice people. Go there and see for yourself.

5
★★★★★

We've been using Keystone for a long time. Always frendly and very helpful prices and services are great. They have always done right by us. I read the below comment and can't believe this has ever happened. I felt I had to comment. This is an obvious error. This person does not know them well at all. As for us we'll keep going to Keystone as long as we have cars and recommend them to our family and friends as well. I repeat they are nice people. Go there and see for yourself.

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my experience with keystone is the manager is arrogant person who rips people off. has no courtesy towards customers ps if you go there and they say you need something make them show you what you need and inspect it before saying yes cause they will rip you off!!! sincerly joseph r

1
★☆☆☆☆

my experience with keystone is the manager is arrogant person who rips people off. has no courtesy towards customers ps if you go there and they say you need something make them show you what you need and inspect it before saying yes cause they will rip you off!!! sincerly joseph r

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Business Response:

Sorry for your trouble. But! Mr R. I am sorry for your trouble you have had, but this has not happened at this shop. We take the most care possible to keep our customers happy. An incident as you described would not be allowed here. Being the manager I know this to be true. We take pride in helping everyone who comes to our door, and go out of our way many times to satisfy our customers. We have been helping customers for over 33 years, that says lots for us. Business can't survive what you described.
.

The technician diagnosed the problem quickly and I was very pleased with the experience. I was going to the dealer and have been unhappy with them, A friend recommend Keystone and I will recommend them as well..Friendly service, and quality workmanship!

4
★★★★☆

The technician diagnosed the problem quickly and I was very pleased with the experience. I was going to the dealer and have been unhappy with them, A friend recommend Keystone and I will recommend them as well..Friendly service, and quality workmanship!

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This place is good for tires. I got a good price and the job was done well. I would recommend them. The people are friendly and the service was good.

4
★★★★☆

This place is good for tires. I got a good price and the job was done well. I would recommend them. The people are friendly and the service was good.

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Message from Keystone Tire & Auto Repair Inc.

Down The Road From Higher Prices

More about Keystone Tire & Auto Repair Inc.

We are a full Service Automotive Repair Facility, Serving S/W Suffolk, Nassau County. Tires, Brakes, Alignment, Steering, Shocks, Engine Repair, Diagnostic Services, Transmission Overhaul & Repairs, Electrical Repairs Muffler Exhaust & More. We Sell Most

 

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