Moonbrook Veterinary Hospital PC

★★★☆☆
  • 3201 N Main St Ext

    Jamestown, NY 14701

    Map & Directions
  • 716-488-0788

About Moonbrook Veterinary Hospital PC

Hours
Mon-Thu 7am-7pm, Fri 7am-5:30pm, Sat 8am-1pm

Pets & Animals

Pets & Animals
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I wish I would have seen these reviews before taking my best friend to moonbrook. It is 100% true that all they want is money. Dr. Rappole killed my dog at his dental clinic during a routine cleaning. I was and still am devastated. I found out from another vet later that he used the wrong meds and messed up taking out the breathing tube. Yet moonbrook has been harassing me for months over a
$250 dollar bill that I refuse to pay. Every time I hear from them, I just think about holding my dogs lifeless body and crying. They are so uncaring about how traumatic this was for me and I don't get why they don't get why I won't pay them for killing my dog. Plus they push that dental clinic when it Is just a danger! I regret ever taking him there. If I didn't, I would have him here with me today and many years to come. Save yourself the heartache and money and go elsewhere.

1
★☆☆☆☆

I wish I would have seen these reviews before taking my best friend to moonbrook. It is 100% true that all they want is money. Dr. Rappole killed my dog at his dental clinic during a routine cleaning. I was and still am devastated. I found out from another vet later that he used the wrong meds and messed up taking out the breathing tube. Yet moonbrook has been harassing me for months over a
$250 dollar bill that I refuse to pay. Every time I hear from them, I just think about holding my dogs lifeless body and crying. They are so uncaring about how traumatic this was for me and I don't get why they don't get why I won't pay them for killing my dog. Plus they push that dental clinic when it Is just a danger! I regret ever taking him there. If I didn't, I would have him here with me today and many years to come. Save yourself the heartache and money and go elsewhere.

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We found MoonBrook due to an emergency. Our's dogs stomach twisted which we found was called (Gastric Dilation/Volvulus-bloat,gastric torsion) We were on Vacation at Chataqua Lake when our 3 year old dog (Jaxon) was sick and taken to MoonBrook for treatment. It sounded to simple with a fairly quick diagnosis. He needs Emergency surgery. What do we have to do? Put $500 down, sign here & we will call the Doc. This is fairly common in large animals,we see it quite often. Does this have to be done now? Yes , if not he would die shortly. We were given a guestimate of an adittional charge & were told they would call us after surgery with an update. 8:30 PM we received a call stating that the surgery went well even though there were complications. We were called the following morning at 11AM & were told to come pick up Jaxon,He is ready to go. OUR QUESTION WAS WHAT DO WE HAVE TO DO NOW? The follow up directions were so simple it was unbelievable,NO vigorus activity for 2 Hrs, Small amounts of food & water, see your vet in 2 weeks for suture removal, Sign & Pay here. Jaxon threw up 1/2 hour later. We called the vet to let them know & they said that was normal. We decided to go home & let him rest in his own home. He didn't do much of anything except lay around which we thought was normal after everything he has been through. We started researching the diagnosis on line & were SHOCKED on what we found. Several vets were questioned on ask.com and our own vet as to how long a typical stay in the hospitol would be for this operation & the average answer was 36-48 HRS barring any complications. JAXON had complications where his spleen was removed & his liver had to be turned also. His TOTAL STAY was 15 HRS AFTER SURGERY. 12HRS later he was Dead. I called the vet at 3AM & left a message stating that Jaxon was DEAD & what we found on line. The vet called back in the morning & told me he didn't want to inconveniance us because we were out of town. WHAT AN ASS- I didn't know an hour and 45 minute ride was OUT OF TOWN. I don't care if we were from TEXAS the aftercare instructions took as long as the credit card transaction . We sent a registered letter to MoonBrook stating what we found from other PROFESSIONLS & they didn't have the COURTESY to answer the letter or call. THINK TWICE IF IT"S MORE THAN A Nail TRIM.

1
★☆☆☆☆

We found MoonBrook due to an emergency. Our's dogs stomach twisted which we found was called (Gastric Dilation/Volvulus-bloat,gastric torsion) We were on Vacation at Chataqua Lake when our 3 year old dog (Jaxon) was sick and taken to MoonBrook for treatment. It sounded to simple with a fairly quick diagnosis. He needs Emergency surgery. What do we have to do? Put $500 down, sign here & we will call the Doc. This is fairly common in large animals,we see it quite often. Does this have to be done now? Yes , if not he would die shortly. We were given a guestimate of an adittional charge & were told they would call us after surgery with an update. 8:30 PM we received a call stating that the surgery went well even though there were complications. We were called the following morning at 11AM & were told to come pick up Jaxon,He is ready to go. OUR QUESTION WAS WHAT DO WE HAVE TO DO NOW? The follow up directions were so simple it was unbelievable,NO vigorus activity for 2 Hrs, Small amounts of food & water, see your vet in 2 weeks for suture removal, Sign & Pay here. Jaxon threw up 1/2 hour later. We called the vet to let them know & they said that was normal. We decided to go home & let him rest in his own home. He didn't do much of anything except lay around which we thought was normal after everything he has been through. We started researching the diagnosis on line & were SHOCKED on what we found. Several vets were questioned on ask.com and our own vet as to how long a typical stay in the hospitol would be for this operation & the average answer was 36-48 HRS barring any complications. JAXON had complications where his spleen was removed & his liver had to be turned also. His TOTAL STAY was 15 HRS AFTER SURGERY. 12HRS later he was Dead. I called the vet at 3AM & left a message stating that Jaxon was DEAD & what we found on line. The vet called back in the morning & told me he didn't want to inconveniance us because we were out of town. WHAT AN ASS- I didn't know an hour and 45 minute ride was OUT OF TOWN. I don't care if we were from TEXAS the aftercare instructions took as long as the credit card transaction . We sent a registered letter to MoonBrook stating what we found from other PROFESSIONLS & they didn't have the COURTESY to answer the letter or call. THINK TWICE IF IT"S MORE THAN A Nail TRIM.

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I only went to Moonbrook because it was an emergency. My regular Vet was not in and her receptionist sent me to Moonbrook. All they care about is money there. My senior cat had developed a life threatening illness and in the end they told me to take him back to my Vet. Don't ever mention you live on a fixed income if you go there. I took him to my vet who was on duty a couple hours later. I had to have my cat put to sleep. Moonbrook's first concern is the $$$.

1
★☆☆☆☆

I only went to Moonbrook because it was an emergency. My regular Vet was not in and her receptionist sent me to Moonbrook. All they care about is money there. My senior cat had developed a life threatening illness and in the end they told me to take him back to my Vet. Don't ever mention you live on a fixed income if you go there. I took him to my vet who was on duty a couple hours later. I had to have my cat put to sleep. Moonbrook's first concern is the $$$.

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Awesome vet! There for me when I had to put my beloved Zima down and will choose them as my vet for my new puppy too! Love Dr. Rappole!

5
★★★★★

Awesome vet! There for me when I had to put my beloved Zima down and will choose them as my vet for my new puppy too! Love Dr. Rappole!

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I stumbled upon this site by accident, but while here, I thought I should let you know what I thought of Moonbrook Veterinary Hospital. Although I ended up taking my cat to another Vet, it was not due to anything I encountered at Moonbrook. I found the hospital to be expensive, but you do receive quality care. The office is very clean and organized. The staff is VERY friendly and they sincerely care about your pet. They do not hesitate to spend time with you on the phone or if you stop in for information or instructions, you can speak with the doctors directly if they are treating your pet, and they do not charge for this additional care. I would recommend them to anyone in search of a vet.

4
★★★★☆

I stumbled upon this site by accident, but while here, I thought I should let you know what I thought of Moonbrook Veterinary Hospital. Although I ended up taking my cat to another Vet, it was not due to anything I encountered at Moonbrook. I found the hospital to be expensive, but you do receive quality care. The office is very clean and organized. The staff is VERY friendly and they sincerely care about your pet. They do not hesitate to spend time with you on the phone or if you stop in for information or instructions, you can speak with the doctors directly if they are treating your pet, and they do not charge for this additional care. I would recommend them to anyone in search of a vet.

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I was rushed out of there the first time I went. The diagnosis of worms was wrong, but Dr. Rapple didn't ask many questions he just gave my cat antibiotics and sent me on my way. The whole thing was VERY EXPENSIVE.I don't know why I brought my second cat there. I called to make an appointment and they told me that the visit fee would be about $25. I went in, received treatment and when I went to pay it was a $40. I argued with two people there for a little and they just kept saying it is their policy that I pay the full vet visit amount if they have never seen this cat. Well I told the lady on the phone that this cat had never been there and she still told me $25. She even put my cat into the system when she made the appointment because he was not previously in there. Instead of having good customer service and honoring that price, they told me I could pay the rest at another time if it was to much. I was furious! I will never go back.Thankfully I found Dr. Inkley in Randolph. It is a little bit further to drive but the visit fee is always $15 whether they have seen your pet before or not. The staff is very friendly and the price are great. It is family owned and it is worth the drive.So please don't waste your time and money at Moonbrook.

1
★☆☆☆☆

I was rushed out of there the first time I went. The diagnosis of worms was wrong, but Dr. Rapple didn't ask many questions he just gave my cat antibiotics and sent me on my way. The whole thing was VERY EXPENSIVE.I don't know why I brought my second cat there. I called to make an appointment and they told me that the visit fee would be about $25. I went in, received treatment and when I went to pay it was a $40. I argued with two people there for a little and they just kept saying it is their policy that I pay the full vet visit amount if they have never seen this cat. Well I told the lady on the phone that this cat had never been there and she still told me $25. She even put my cat into the system when she made the appointment because he was not previously in there. Instead of having good customer service and honoring that price, they told me I could pay the rest at another time if it was to much. I was furious! I will never go back.Thankfully I found Dr. Inkley in Randolph. It is a little bit further to drive but the visit fee is always $15 whether they have seen your pet before or not. The staff is very friendly and the price are great. It is family owned and it is worth the drive.So please don't waste your time and money at Moonbrook.

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HEllo!!
Well this place is wonderful! We have two big saint bernards and three cats and they just treat you like a member of the family! Wonderful place to take any pet and they really address all of your needs!
Becky

5
★★★★★

HEllo!!
Well this place is wonderful! We have two big saint bernards and three cats and they just treat you like a member of the family! Wonderful place to take any pet and they really address all of your needs!
Becky

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