Zoo Reptiles Birds & Fish

★☆☆☆☆
  • 1444 State St

    Schenectady, NY 12304

    Map & Directions
  • 518-370-0042

About Zoo Reptiles Birds & Fish

Hours
Tue-Sat 10am-5pm

Pets & Animals

Pets & Animals
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I was looking for frozen rodents to feed to my ball python. I asked them how the rodents were put down (because there are relatively humane ways to do it and terribly inhumane methods like freezing them alive or drowning them in water). The employee got angry and told me she didn't know. I asked her if there was anyone she could ask. She told me he wasn't here but she didn't think he would tell me and told me it wasn't any of my business how they do it in a very rude manner.

I called back 5 minutes later and the phone was answered by a different employee. I asked him if he was the manager. He said, "I guess you could say that." I asked him about the method that they put their frozen rodents down. He said, "I don't understand the question." I asked him, "how are your rodents kiIIed?". He just repeated, "I don't understand the question." That went on for several more exchanges where he refused to say anything other than that he didn't understand the question. I asked him when the manager would be there. He told me that he was the manager because no one else works there. I asked him when the real manager would be there and he refused to answer that question.

The bottom line is that this store is a joke and I have never experienced worse customer service. That includes McDonalds. Spend your money elsewhere.

0
★☆☆☆☆

I was looking for frozen rodents to feed to my ball python. I asked them how the rodents were put down (because there are relatively humane ways to do it and terribly inhumane methods like freezing them alive or drowning them in water). The employee got angry and told me she didn't know. I asked her if there was anyone she could ask. She told me he wasn't here but she didn't think he would tell me and told me it wasn't any of my business how they do it in a very rude manner.

I called back 5 minutes later and the phone was answered by a different employee. I asked him if he was the manager. He said, "I guess you could say that." I asked him about the method that they put their frozen rodents down. He said, "I don't understand the question." I asked him, "how are your rodents kiIIed?". He just repeated, "I don't understand the question." That went on for several more exchanges where he refused to say anything other than that he didn't understand the question. I asked him when the manager would be there. He told me that he was the manager because no one else works there. I asked him when the real manager would be there and he refused to answer that question.

The bottom line is that this store is a joke and I have never experienced worse customer service. That includes McDonalds. Spend your money elsewhere.

Pros: none

Cons: Employees are Rude and unhelpful

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I recently had one of my Gecko's lay eggs and startted to slim down, so from previous experiance started to look for a place to buy live food to fatten my little lady up some! I asked around and a few people told me to stop by a place called the "Zoo", I drive up to the place I noticed a sign out front it read...THE ZOO-Reptiles,Birds,fish! I was so excited to see what they had inside this small building,as I approched the sign on the door read something about bowling equipment also sold here!>now worried 0

★☆☆☆☆

I recently had one of my Gecko's lay eggs and startted to slim down, so from previous experiance started to look for a place to buy live food to fatten my little lady up some! I asked around and a few people told me to stop by a place called the "Zoo", I drive up to the place I noticed a sign out front it read...THE ZOO-Reptiles,Birds,fish! I was so excited to see what they had inside this small building,as I approched the sign on the door read something about bowling equipment also sold here!>now worried

Pros: nice selection of snakes,cages were clean

Cons: small,unexperianced,overpriced

 

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