Naab & Mohring Appliance Svc

★★★☆☆
  • 2028 Genesee St

    Buffalo, NY 14211

    Map & Directions
  • 716-896-0706

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I have been using Naab & Mohring for SEVERAL years, whenever an appliance needs help. My experience is they are FANTASTIC. I read some of the negative reviews and can assure you I have never had those experiences. The receptionist has

3
★★★★★

I have been using Naab & Mohring for SEVERAL years, whenever an appliance needs help. My experience is they are FANTASTIC. I read some of the negative reviews and can assure you I have never had those experiences. The receptionist has

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We had a repair man come said it was fixed. Two weeks later same problem.The ever so unpleasant receptionist was rude ,angry and did'nt want to send out the man a second time.He did come.He was beyond nasty ,very rude and basically was

3
★★★★★

We had a repair man come said it was fixed. Two weeks later same problem.The ever so unpleasant receptionist was rude ,angry and did'nt want to send out the man a second time.He did come.He was beyond nasty ,very rude and basically was

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The girls answering the phones should treat you like a paying customer rather than a tax collector. Very rude!

0
★☆☆☆☆

The girls answering the phones should treat you like a paying customer rather than a tax collector. Very rude!

Pros: The service rep was nice and efficient

Cons: Very rude telephone service

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Service was prompt, courteous and clean, and the first service call got our washing machine working again. Unfortunately, the repair didn't last, and they came out again 36 days later for the same problem. The second time, they said we would need to buy a new machine. When I suggested they waive the second fee, the reply was that they often had to return to make repairs 35 or 40 days later, and if they didn't charge, they would go out of business. I don't know about you, but a comment like that sends up big red flags. The customer service worker was also defensive and hostile. It makes me wonder why she was feeling so uncomfortable. Something strange is going on. Buyer beware.

0
★☆☆☆☆

Service was prompt, courteous and clean, and the first service call got our washing machine working again. Unfortunately, the repair didn't last, and they came out again 36 days later for the same problem. The second time, they said we would need to buy a new machine. When I suggested they waive the second fee, the reply was that they often had to return to make repairs 35 or 40 days later, and if they didn't charge, they would go out of business. I don't know about you, but a comment like that sends up big red flags. The customer service worker was also defensive and hostile. It makes me wonder why she was feeling so uncomfortable. Something strange is going on. Buyer beware.

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Unfortunately the person that answers the phone comes off as being cranky. I have dealt with her twice over the phone and she has had the same "I don't like my job" "Talking to you bores me to tears because I have to say the same stuff over and over" attitude. You can actually visualize her eyes rolling by the tone of her voice.

1
★★☆☆☆

Unfortunately the person that answers the phone comes off as being cranky. I have dealt with her twice over the phone and she has had the same "I don't like my job" "Talking to you bores me to tears because I have to say the same stuff over and over" attitude. You can actually visualize her eyes rolling by the tone of her voice.

Pros: Repair staff are friendly and helpful

Cons: Unfriendly customer service.

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