West Herr Nissan

★★★★☆
Orchard Park Nissan. Visit Us Online for Local Offers & Events.
  • 3580 Southwestern Blvd

    Orchard Park, NY 14127

    Map & Directions
  • 716-662-8008

3.6667 3
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I leased my first brand new vehicle from West Herr Nissan, and my salesman Jeff Gustafson was very nice and helpful. He told us the best deal we could get, and told me all about the car. The process went as fast as possible and it was very convenient. I recommend West Herr Nissan.

5
★★★★★

I leased my first brand new vehicle from West Herr Nissan, and my salesman Jeff Gustafson was very nice and helpful. He told us the best deal we could get, and told me all about the car. The process went as fast as possible and it was very convenient. I recommend West Herr Nissan.

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Awful Service. I would never recommend this dealer to anyone. I bought an automobile at West Herr Nissan for $17,000. I also bought the most expensive, comprehensive service plan available, in which all repairs were said to be covered. 6 months later I brought the car in because it was balking at 70 mph. They refused to give me a loaner car while repairing my car. They sent me to Enterprise Rental and told me the cost would most likely be covered by my service agreement. 2 days later, I was told by West Herr that the air filter cover on my car was loose. This repair takes literally 5 seconds to fix. They decided this "repair" was not covered under my service agreement because the air filter cover was left loose by Jiffy Lube. They charged me $100 deductible and the rental car cost over $100. I am now over $200 in the hole for a 5 second repair done by a dealer I purchased the best service agreement from. When I went to retrieve my car, they gave me the wrong car and told me to go find mine in the parking lot. I then called the manager to discuss the situation, who offered no assistance and did not return my call as he said he would. Horrible service and a wonderful way to lose a paying customer

1
★☆☆☆☆

Awful Service. I would never recommend this dealer to anyone. I bought an automobile at West Herr Nissan for $17,000. I also bought the most expensive, comprehensive service plan available, in which all repairs were said to be covered. 6 months later I brought the car in because it was balking at 70 mph. They refused to give me a loaner car while repairing my car. They sent me to Enterprise Rental and told me the cost would most likely be covered by my service agreement. 2 days later, I was told by West Herr that the air filter cover on my car was loose. This repair takes literally 5 seconds to fix. They decided this "repair" was not covered under my service agreement because the air filter cover was left loose by Jiffy Lube. They charged me $100 deductible and the rental car cost over $100. I am now over $200 in the hole for a 5 second repair done by a dealer I purchased the best service agreement from. When I went to retrieve my car, they gave me the wrong car and told me to go find mine in the parking lot. I then called the manager to discuss the situation, who offered no assistance and did not return my call as he said he would. Horrible service and a wonderful way to lose a paying customer

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West Herr Nissan is on of the larger dealers in the area. Although they were a little further for me, it was well worth the journey. The staff there is just phenomenal. They are very friendly and eager to offer you the best deal possible. I feel that they really go out of the way to service and accommodate you. I would recommend this place to anyone!

5
★★★★★

West Herr Nissan is on of the larger dealers in the area. Although they were a little further for me, it was well worth the journey. The staff there is just phenomenal. They are very friendly and eager to offer you the best deal possible. I feel that they really go out of the way to service and accommodate you. I would recommend this place to anyone!

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Buffalo New York's top ranking Nissan Dealer. BBB Torch Award Winner.

 

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