Midas

★★★★☆
  • 242 Main St

    New Paltz, NY 12561

    Map & Directions
  • 845-255-6225

Automotive

Automotive
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Rick and Company are always friendly, informative and honest. They are able to explain things in layman's terms without making you feel dumb and they do great work at a fair price. As others have said, it is best to make an appointment as they are always extremely busy --- it's just a testament to their operation!

5
★★★★★

Rick and Company are always friendly, informative and honest. They are able to explain things in layman's terms without making you feel dumb and they do great work at a fair price. As others have said, it is best to make an appointment as they are always extremely busy --- it's just a testament to their operation!

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I use this Midas because of the location but the guys who run it are nice, local folk-two brothers, and a wife on the business card. Always a smile and usually a laugh, too. They haven't had to do much for me beyond basic oil service but I think they know their stuff and I feel comfortable with the big name franchise- they have something to live up to...

4
★★★★☆

I use this Midas because of the location but the guys who run it are nice, local folk-two brothers, and a wife on the business card. Always a smile and usually a laugh, too. They haven't had to do much for me beyond basic oil service but I think they know their stuff and I feel comfortable with the big name franchise- they have something to live up to...

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I've brought my car here two Saturdays in a row for a simple service. Both times, the mechanics did not get to my car in time for the service to be completed.

There is not a reasonable excuse as the car was delivered early in the morning on both days.

PROS: They're open on Saturdays
CONS: They don't do anything on Saturdays

1
★☆☆☆☆

I've brought my car here two Saturdays in a row for a simple service. Both times, the mechanics did not get to my car in time for the service to be completed.

There is not a reasonable excuse as the car was delivered early in the morning on both days.

PROS: They're open on Saturdays
CONS: They don't do anything on Saturdays

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I can't honestly submit a review regarding the work done here at Midas, but I can most certainly say a few words about their customer care.

I have a friend who serves in the Air National Guard in Newburgh who asked if I could get his car inspected for him while he was on duty. Most of the businesses I called required an appt or a long wait. My friend's request was last-minute so there was no time for an appt, and I didn't particularly wish to wait around someplace far from home. I live in New Paltz so I took a shot at Midas, here in town.

I explained my situation to the gentleman at the counter and the moment I said my friend was National Guard, he stepped away to talk to another mechanic. When he came back he said, "We'd be happy to do that for him. It's the least we can do for all he does for us."

I wasn't looking for special treatment, and neither was my friend, but it's such a wonderful thing to experience when a perfect stranger steps up and actually does something to support their troops, beyond simply sporting a magnet on their car or flying the American flag (which are both good things, mind you.)

There's a lot to be said for this type of customer care, and one has to assume that a business who is willing to go above the call of duty for their customer-base, cares as much about the work they do, as the people they serve.

Thanks guys! You've won a customer for life!

Danielle

5
★★★★★

I can't honestly submit a review regarding the work done here at Midas, but I can most certainly say a few words about their customer care.

I have a friend who serves in the Air National Guard in Newburgh who asked if I could get his car inspected for him while he was on duty. Most of the businesses I called required an appt or a long wait. My friend's request was last-minute so there was no time for an appt, and I didn't particularly wish to wait around someplace far from home. I live in New Paltz so I took a shot at Midas, here in town.

I explained my situation to the gentleman at the counter and the moment I said my friend was National Guard, he stepped away to talk to another mechanic. When he came back he said, "We'd be happy to do that for him. It's the least we can do for all he does for us."

I wasn't looking for special treatment, and neither was my friend, but it's such a wonderful thing to experience when a perfect stranger steps up and actually does something to support their troops, beyond simply sporting a magnet on their car or flying the American flag (which are both good things, mind you.)

There's a lot to be said for this type of customer care, and one has to assume that a business who is willing to go above the call of duty for their customer-base, cares as much about the work they do, as the people they serve.

Thanks guys! You've won a customer for life!

Danielle

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I mainly come here for an oil change but have some other repairs done to my car as well. It's best to make an appointment to get your car checked out instead of just dropping in off the street. Sometimes the wait is long so if you have other errands to do around the wait, plan ahead and do them. I have no complaints with how my car has been treated over here.

3
★★★☆☆

I mainly come here for an oil change but have some other repairs done to my car as well. It's best to make an appointment to get your car checked out instead of just dropping in off the street. Sometimes the wait is long so if you have other errands to do around the wait, plan ahead and do them. I have no complaints with how my car has been treated over here.

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I have been here several times for oil changes and the service is excellent, ALTHOUGH, make sure you have time to spare because it usually takes a while. They are always busy. I can't say much about their other services because luckily I haven't needed it, but the oil change is a wait.

PROS: Great service
CONS:

3
★★★☆☆

I have been here several times for oil changes and the service is excellent, ALTHOUGH, make sure you have time to spare because it usually takes a while. They are always busy. I can't say much about their other services because luckily I haven't needed it, but the oil change is a wait.

PROS: Great service
CONS:

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