Janovic Paint & Decorating Ctr

★★★☆☆
  • 215 7TH Ave

    New York, NY 10011

    Map & Directions
  • 212-645-5454

About Janovic Paint & Decorating Ctr

Details
Hours
Sun 11am-5pm, Mon-Fri 7:30am-7pm, Sat 9am-6pm

Home & Garden

Home & Garden
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STAY AWAY FROM JANOVIC PLAZA!! THEY HAVE THE ABSOLUTE WORST CUSTOMER SERVICE. THE LOCAL STORES WILL PROMISE YOU THE WORLD BUT IT ALL GETS FILTERED TO THE CUSTOMER SERVICE DEPARTMENT WHERE THEY WILL TREAT YOU LIKE S**T,
ANN RICHARDSON IN

3
★★★★★

STAY AWAY FROM JANOVIC PLAZA!! THEY HAVE THE ABSOLUTE WORST CUSTOMER SERVICE. THE LOCAL STORES WILL PROMISE YOU THE WORLD BUT IT ALL GETS FILTERED TO THE CUSTOMER SERVICE DEPARTMENT WHERE THEY WILL TREAT YOU LIKE S**T,
ANN RICHARDSON IN

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Janovic is primarily a paint store. That is what made them famous for all of these years in the first place. Yes, the have a window shade "department"...but, it's bascially just a person who's willing to take your order for you. There's

3
★★★★★

Janovic is primarily a paint store. That is what made them famous for all of these years in the first place. Yes, the have a window shade "department"...but, it's bascially just a person who's willing to take your order for you. There's

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Great shopping experience- everything went smoothly including a hassle free installation. A small part or bracket was missing from the order but Naomi in customer service got it to me overnighted. Nice job Janovic.

2
★★★★☆

Great shopping experience- everything went smoothly including a hassle free installation. A small part or bracket was missing from the order but Naomi in customer service got it to me overnighted. Nice job Janovic.

Pros: big store- wide choice of products, experienced sales people

Cons: coffee machine was out of decaf

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The wallpaper area in the back has horrible customer service. One lady by the name of Christine stands out for her good manners and customer service. The other older people are too busy eating or chatting with each other to help. Also, worth mentioning is that they are too old to even pick up the wallpaper books. Its seems on the opposite end of the child labour laws. With the many Janovic paints around the city, going to this one is a bad idea.

1
★☆☆☆☆

The wallpaper area in the back has horrible customer service. One lady by the name of Christine stands out for her good manners and customer service. The other older people are too busy eating or chatting with each other to help. Also, worth mentioning is that they are too old to even pick up the wallpaper books. Its seems on the opposite end of the child labour laws. With the many Janovic paints around the city, going to this one is a bad idea.

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Janovic Plaza is a JOKE. I'm now entering month three of a small but very costly project to replace window treatments in my apartment. I spent SEVERAL (15+) thousand dollars (paid 100% upfront) and was informed that the treatments would arrive in approximately 3 weeks from the manufacturer --- fast forward 4 weeks to when I called Janovic to check the status of delivery and was informed by Janovic customer service that my order had never been placed. After raising a little hell, I was told that customer service was wrong and that my order was placed and the treatments should be arriving any day. Fast forward again two weeks (to today) as sit here in my apartment on the Friday before Chistmas. I took off work today in order to be home for the UPS delivery that Janovic assured me would occur today (I'm leaving town for the holidays tomorrow). UPS never showed up... Customer service just informed me AGAIN that my order was never placed... so the story continues.

Janovic is completely disorganized, frequently gives mis-information and frankly doesn't have a clue as to how to run a business. Customer Service is non-existent. Employees are rude and not helpful. Avoid this business with all costs. Caveat Emptor!!!!!!!!!!!

0
★☆☆☆☆

Janovic Plaza is a JOKE. I'm now entering month three of a small but very costly project to replace window treatments in my apartment. I spent SEVERAL (15+) thousand dollars (paid 100% upfront) and was informed that the treatments would arrive in approximately 3 weeks from the manufacturer --- fast forward 4 weeks to when I called Janovic to check the status of delivery and was informed by Janovic customer service that my order had never been placed. After raising a little hell, I was told that customer service was wrong and that my order was placed and the treatments should be arriving any day. Fast forward again two weeks (to today) as sit here in my apartment on the Friday before Chistmas. I took off work today in order to be home for the UPS delivery that Janovic assured me would occur today (I'm leaving town for the holidays tomorrow). UPS never showed up... Customer service just informed me AGAIN that my order was never placed... so the story continues.

Janovic is completely disorganized, frequently gives mis-information and frankly doesn't have a clue as to how to run a business. Customer Service is non-existent. Employees are rude and not helpful. Avoid this business with all costs. Caveat Emptor!!!!!!!!!!!

Pros: NONE

Cons: COUNTLESS--- Caveat Emptor!!!

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Have you ever hated the service you have received? This one will top any bad service experience. I have never had the worst customer service experience than from this particular establishment - Janovic Plaza. Not only did they get the order wrong - It took over 3 months to resolve the issue. And I am still not satisfied. The management was rude and indifferent. If you ever have to track an order, BEWARE! Their computer systems are frequently down. And the workers have no CLUE where your order is. BE EXTRA CAREFUL if you need in-house measurements, the individual that did our measurements showed up 2 (two) hours late and was drunk and stoned. We will never shop at Janovic Plaza EVER AGAIN even for self-service items.

0
★☆☆☆☆

Have you ever hated the service you have received? This one will top any bad service experience. I have never had the worst customer service experience than from this particular establishment - Janovic Plaza. Not only did they get the order wrong - It took over 3 months to resolve the issue. And I am still not satisfied. The management was rude and indifferent. If you ever have to track an order, BEWARE! Their computer systems are frequently down. And the workers have no CLUE where your order is. BE EXTRA CAREFUL if you need in-house measurements, the individual that did our measurements showed up 2 (two) hours late and was drunk and stoned. We will never shop at Janovic Plaza EVER AGAIN even for self-service items.

Pros: Inept Sales Staff

Cons: Service, Work Quality, Computer systems down frequently, Value, Intoxicated Sales Staff, Bad Management,

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There is something to be said for going to a store that is NOT Home Depot when you are doing home improvement projects. The paint selection certainly rivals that of Home Depot, but it's nice to have the help from the staff of what is a much smaller and more personable place of business.

4
★★★★☆

There is something to be said for going to a store that is NOT Home Depot when you are doing home improvement projects. The paint selection certainly rivals that of Home Depot, but it's nice to have the help from the staff of what is a much smaller and more personable place of business.

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