I had an awful waxing session at Janna recently. The woman doing the waxing asked me if the wax was too hot and I said YES. She tried to adjust the vat of wax but it kept getting hotter, not cooler. I wanted to run out of the place but couldn't with 2 half-waxed legs! She rushed through the procedure, waxing a too-large area of skin at the same time before using the rags to remove the wax, I guess to save time or the hassle of redipping the stick. IT HURT! During the session she had a loud and angry verbal exchange with another worker in the hall outside our closed door in a language I don't know, which did the opposite of calming me down, which is what I was trying to do to counteract the feeling of being burned, literally and figuratively. This is a BEAUTY SPA? What part of SPA includes angry voices during a treatment? I've had much better waxing experiences at cheaper salons. I won't be going back to Janna. You've been warned.