Citibank

★★★☆☆
  • 1275 Madison Ave At 91 At E 91st St

    New York, NY 10001

    Map & Directions
  • 212-423-0191

About Citibank

Categories
  • Finance
  • Banks

Finance

Finance
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2.6667 3
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Citibank is one of the most or the most difficult bank to communicate with. I work in a law office in the Trust & Estate Dept., My job is to forward transfer documents to the bank to either closed out bank accounts or transfer the account for love ones that hired us to collect accounts when their family members pass away. Sometimes there are Estate Tax Returns that we need to prepare and file for the Estate. (very important). The bank never replied to the letters. Even when I called to see if there received letters there advised there cant tell me, even if there receive the letters. I indicate that a letter of authorization was included from the Court appointed executor. Every other bank will answer questions or write bank to us with details for the exception of Citibank. We had to put tax returns on extension due to file the return because we have so much trouble with getting data from Citibank.

2
★★☆☆☆

Citibank is one of the most or the most difficult bank to communicate with. I work in a law office in the Trust & Estate Dept., My job is to forward transfer documents to the bank to either closed out bank accounts or transfer the account for love ones that hired us to collect accounts when their family members pass away. Sometimes there are Estate Tax Returns that we need to prepare and file for the Estate. (very important). The bank never replied to the letters. Even when I called to see if there received letters there advised there cant tell me, even if there receive the letters. I indicate that a letter of authorization was included from the Court appointed executor. Every other bank will answer questions or write bank to us with details for the exception of Citibank. We had to put tax returns on extension due to file the return because we have so much trouble with getting data from Citibank.

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I have been with Citibank for a few years but in this past years I have experienced two instances of horrible customer service that cost me money, time and definitely unneeded stress. Both times the bank acknowledged that it was their fault that the situations occurred. Also, I get charged ridiculous amounts of money for using non-Citibank ATM's. Chase has put an ATM in every Duane Reade - Citibank is supposed to be the largest bank in the world and they are charging its customers because they don't have more ATM's?

2
★★☆☆☆

I have been with Citibank for a few years but in this past years I have experienced two instances of horrible customer service that cost me money, time and definitely unneeded stress. Both times the bank acknowledged that it was their fault that the situations occurred. Also, I get charged ridiculous amounts of money for using non-Citibank ATM's. Chase has put an ATM in every Duane Reade - Citibank is supposed to be the largest bank in the world and they are charging its customers because they don't have more ATM's?

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This citibank is very good because it's hours are excellent. Good saturday hours make it convenient to bank if you're busy during the week. It would be nice if the construction was done

4
★★★★☆

This citibank is very good because it's hours are excellent. Good saturday hours make it convenient to bank if you're busy during the week. It would be nice if the construction was done

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