Laurelton Animal Hospital

★★★★☆
  • 213 Empire Blvd

    Rochester, NY 14609

    Map & Directions
  • 585-654-6690

About Laurelton Animal Hospital

Hours
Mon - Fri 8:00 am - 6:00 pm, Sat 8:00 am - 12:00 am
3.5556 18
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In general, I don't trust doctors or veterinarians. After what happened to my dog just confirms my belief that most of the vets I have dealt with over the years are heartless, greedy ass holes. In my case I wish I would have pressed "Dr" ken boehm at laurelton animal hospital as to why my dog did not need to take his insullin for his diabetes anymore. 3 days later he was dying because this greedy ass hole screwed up. To make matters worse, he rushed us over there to say goodbye because he only worked till 5. Then on top of that, hands me a bill for close to $1000.
I filed a complaint with the NYS Board of Professional Licensing to find out he already had an ongoing investigation for a complaint filed on him earlier that year. I wouldn't recommend laurelton animal hospital to my worst enemy. I can guarantee from the people I've talked to over the years and the reviews I've read about this place that others have had similar experiences.

A family member recommended penfield veterinary hospital to me. My entire family and I have now been taking our dogs, 14 altogether, to penfield and have not had a single issue. I would recommend penfield to anyone. They are friendly and their doctors have knowledge on how to practice veterinary medicine.

1
★☆☆☆☆

In general, I don't trust doctors or veterinarians. After what happened to my dog just confirms my belief that most of the vets I have dealt with over the years are heartless, greedy ass holes. In my case I wish I would have pressed "Dr" ken boehm at laurelton animal hospital as to why my dog did not need to take his insullin for his diabetes anymore. 3 days later he was dying because this greedy ass hole screwed up. To make matters worse, he rushed us over there to say goodbye because he only worked till 5. Then on top of that, hands me a bill for close to $1000.
I filed a complaint with the NYS Board of Professional Licensing to find out he already had an ongoing investigation for a complaint filed on him earlier that year. I wouldn't recommend laurelton animal hospital to my worst enemy. I can guarantee from the people I've talked to over the years and the reviews I've read about this place that others have had similar experiences.

A family member recommended penfield veterinary hospital to me. My entire family and I have now been taking our dogs, 14 altogether, to penfield and have not had a single issue. I would recommend penfield to anyone. They are friendly and their doctors have knowledge on how to practice veterinary medicine.

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I have a large and diverse fur family of rescued dogs and cats. They have all been patients of Laurelton Animal Hospital for the past several years. Dr. Jessica Demers is our primary veterinarian, although we have seen Dr. Kenneth Boehm on occasion. We have been at the hospital for routine exams and vaccinations, scheduled dentals and surgeries, serious emergencies and through the last loving act of euthanasia. It is evident that everyone in the office has a deep love of animals and really enjoys what they do.
The staff at the front desk is friendly, helpful and welcoming. The veterinary assistants and technicians are kind, caring and conscientious. Their follow up was a nice surprise. I always get a call from one of the staff (sometimes more than one) after one of my pets is seen for an illness, surgery or procedure and their concern is personal and genuine.
Dr. Demers is very knowledgeable, gentle and thorough and well versed in the most current information, medicines and protocols. I have brought several challenging cases to Dr. Demers. She has gone out of her way to research treatments and options for my pets. My questions and concerns are always answered and addressed. We have had some great successes, due to her extra efforts. She is currently helping me with a new addition to my family, a 6 year old greyhound with epilepsy. We are working on getting him to a seizure-free life.
I really appreciate Dr. Demers openness and honesty, even when the conversation is difficult. One of the hard truths of sharing life with a pet is that sometimes the outcome of an illness, an injury or age is not the one that was hoped for but is the most compassionate one. I have been in that position and I am grateful for the ability to talk through the situation and for the care and support everyone in the office has given me.
Because of the size of my pet family, I am at Laurelton Animal Hospital quite frequently. I have witnessed the staffs interaction with others, both in person and on the phone, so I know that my experiences are the norm and not the exception. I really appreciate that this is a small, private practice. It is a homey, comfortable place and the staff is just as good with the pet parents as they are with the patients.
I am confident that my pets get the best care possible at Laurelton Animal Hospital. I have recommended Laurelton Animal Hospital to friends and family members and will continue to do so.

5
★★★★★

I have a large and diverse fur family of rescued dogs and cats. They have all been patients of Laurelton Animal Hospital for the past several years. Dr. Jessica Demers is our primary veterinarian, although we have seen Dr. Kenneth Boehm on occasion. We have been at the hospital for routine exams and vaccinations, scheduled dentals and surgeries, serious emergencies and through the last loving act of euthanasia. It is evident that everyone in the office has a deep love of animals and really enjoys what they do.
The staff at the front desk is friendly, helpful and welcoming. The veterinary assistants and technicians are kind, caring and conscientious. Their follow up was a nice surprise. I always get a call from one of the staff (sometimes more than one) after one of my pets is seen for an illness, surgery or procedure and their concern is personal and genuine.
Dr. Demers is very knowledgeable, gentle and thorough and well versed in the most current information, medicines and protocols. I have brought several challenging cases to Dr. Demers. She has gone out of her way to research treatments and options for my pets. My questions and concerns are always answered and addressed. We have had some great successes, due to her extra efforts. She is currently helping me with a new addition to my family, a 6 year old greyhound with epilepsy. We are working on getting him to a seizure-free life.
I really appreciate Dr. Demers openness and honesty, even when the conversation is difficult. One of the hard truths of sharing life with a pet is that sometimes the outcome of an illness, an injury or age is not the one that was hoped for but is the most compassionate one. I have been in that position and I am grateful for the ability to talk through the situation and for the care and support everyone in the office has given me.
Because of the size of my pet family, I am at Laurelton Animal Hospital quite frequently. I have witnessed the staffs interaction with others, both in person and on the phone, so I know that my experiences are the norm and not the exception. I really appreciate that this is a small, private practice. It is a homey, comfortable place and the staff is just as good with the pet parents as they are with the patients.
I am confident that my pets get the best care possible at Laurelton Animal Hospital. I have recommended Laurelton Animal Hospital to friends and family members and will continue to do so.

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Our 10 year old bugg was so sick a week ago. She didn't have a chance of survival without emergency surgery and the surgery was super risky, but we put our baby's life in the hands of the staff at this hospital and they saved her! They were a bit pricey but the care and time they took with our baby was worth every penny! From the moment we walked in we knew we went to the right place. The front desk staff treated us like family and made us so comfortable. The vets were very knowledgable and really seemed to care about our situation. They were also quick And called multiple times during and after the surgery to answer all questions! Some really amazing staff there!

5
★★★★★

Our 10 year old bugg was so sick a week ago. She didn't have a chance of survival without emergency surgery and the surgery was super risky, but we put our baby's life in the hands of the staff at this hospital and they saved her! They were a bit pricey but the care and time they took with our baby was worth every penny! From the moment we walked in we knew we went to the right place. The front desk staff treated us like family and made us so comfortable. The vets were very knowledgable and really seemed to care about our situation. They were also quick And called multiple times during and after the surgery to answer all questions! Some really amazing staff there!

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Much to my surprise and without being prepared I adopted a very very sick cat from Verona just hours away from being euthanized. After almost a decade of observing my two close friends with numerous pugs receive excellent care from Laurelton, they seemed like the obvious choice. Rushing in, Dr. Jessica E. Enes sprung into action and without going into all the details, basically saved his life. Upon coming in here to post my review, I've read other reviews. I was quite surprised by what I read. Words flew in my face like "greedy" and "insensitive" and "unprofessional". To you people that wrote your reviews, I've read them all front to back. I'm a stern believer in all feelings and opinions don't just fly out of the blue but come from somewhere. I'm SO sorry for the loss of your cat or dog. Sometimes a pet can be there more for us than a person. A pet can never let you down like people sometimes can. The pain of losing this can completely overwhelm and throw you into an abyss of grief. My heart does go out to you and I keep you in my mind. Good for you for caring that much about your "furry child" what-with in a town where we drive by and see dogs roped to a tree and sitting in the snow. I do have to stand my ground in saying that my experiences with this vet has been a 100% complete opposite of your negative experience. These websites are dangerous in that we can lash out in a time of hurt and hurt a business with true credibility, integrity and altruistic motives. I directly experienced nothing but these professional virtues from Laurelton and without being a customer for years observed my friends experiencing the same. What it all comes down to is you can't fake 'really caring', we can all see through that act. I will always take my pet to these people and I urge my friends and family to do the same, and these feelings I feel about this business did not from anywhere either. This business very much earned my appreciation, trust and solid positive opinion. ~John Windt

5
★★★★★

Much to my surprise and without being prepared I adopted a very very sick cat from Verona just hours away from being euthanized. After almost a decade of observing my two close friends with numerous pugs receive excellent care from Laurelton, they seemed like the obvious choice. Rushing in, Dr. Jessica E. Enes sprung into action and without going into all the details, basically saved his life. Upon coming in here to post my review, I've read other reviews. I was quite surprised by what I read. Words flew in my face like "greedy" and "insensitive" and "unprofessional". To you people that wrote your reviews, I've read them all front to back. I'm a stern believer in all feelings and opinions don't just fly out of the blue but come from somewhere. I'm SO sorry for the loss of your cat or dog. Sometimes a pet can be there more for us than a person. A pet can never let you down like people sometimes can. The pain of losing this can completely overwhelm and throw you into an abyss of grief. My heart does go out to you and I keep you in my mind. Good for you for caring that much about your "furry child" what-with in a town where we drive by and see dogs roped to a tree and sitting in the snow. I do have to stand my ground in saying that my experiences with this vet has been a 100% complete opposite of your negative experience. These websites are dangerous in that we can lash out in a time of hurt and hurt a business with true credibility, integrity and altruistic motives. I directly experienced nothing but these professional virtues from Laurelton and without being a customer for years observed my friends experiencing the same. What it all comes down to is you can't fake 'really caring', we can all see through that act. I will always take my pet to these people and I urge my friends and family to do the same, and these feelings I feel about this business did not from anywhere either. This business very much earned my appreciation, trust and solid positive opinion. ~John Windt

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I just want to say to the people out there,don't bring your animals to this hospital..We had our 9 year old Shitzu in to have a canine tooth looked at and we were told the best thing would be to have dental surgery by Dr. Demers,so we did.If Dr.Boehm would have done a biopsy before he even did the surgery our dog would still be with us today but instead he took out all his upper teeth on the right side and some on the bottom and he couldn't stitch up his gum because it was so deteriorated.All he did was bleed so much it was inhumane and we brought him in three days later and they got the biopsy back and he had Squamous cell carcinoma and was going to die anyway,so if they would have waited they would have known the surgery was NOT needed and we could have had our dog around for a couple more months,but due to his bleeding from his mouth and when he sneezed blood would come out his nose,I felt the right thing to do was to put him to sleep 3 days later.He doesn't know what he is doing and you put me and my family and my dog through hell and I hope the same on you!!! THIS WILL ALWAYS BE KNOWN TO ME AND MY FAMILY AS THE LAURELTON ANIMAL HOSPITAL OF HORROR'S !!!!!!!!

1
★☆☆☆☆

I just want to say to the people out there,don't bring your animals to this hospital..We had our 9 year old Shitzu in to have a canine tooth looked at and we were told the best thing would be to have dental surgery by Dr. Demers,so we did.If Dr.Boehm would have done a biopsy before he even did the surgery our dog would still be with us today but instead he took out all his upper teeth on the right side and some on the bottom and he couldn't stitch up his gum because it was so deteriorated.All he did was bleed so much it was inhumane and we brought him in three days later and they got the biopsy back and he had Squamous cell carcinoma and was going to die anyway,so if they would have waited they would have known the surgery was NOT needed and we could have had our dog around for a couple more months,but due to his bleeding from his mouth and when he sneezed blood would come out his nose,I felt the right thing to do was to put him to sleep 3 days later.He doesn't know what he is doing and you put me and my family and my dog through hell and I hope the same on you!!! THIS WILL ALWAYS BE KNOWN TO ME AND MY FAMILY AS THE LAURELTON ANIMAL HOSPITAL OF HORROR'S !!!!!!!!

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The wonderful staff at Laurelton Animal Hospital cared for our beloved golden from the time he was a puppy until his death. They were always delighted to see him and treated him as though he were their own. When it was finally time for him to leave this world, we were able to have them come to our home and ease his departure. The vet took time to be sure we were ready before administering the final medication. Later, the staff made sure we had someone to talk with about the loss of our dear pet. After almost a year we're finally ready to welcome a new pet into our family and the first visit we will make will be to Laurelton Animal Hospital.

5
★★★★★

The wonderful staff at Laurelton Animal Hospital cared for our beloved golden from the time he was a puppy until his death. They were always delighted to see him and treated him as though he were their own. When it was finally time for him to leave this world, we were able to have them come to our home and ease his departure. The vet took time to be sure we were ready before administering the final medication. Later, the staff made sure we had someone to talk with about the loss of our dear pet. After almost a year we're finally ready to welcome a new pet into our family and the first visit we will make will be to Laurelton Animal Hospital.

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0 out of 1 people found this review helpful.

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Dr. B is very mean and is not compasionate to be in service. He works not for the people and the animals but for money. Shame on him and his staff that goes along with him.

1
★☆☆☆☆

Dr. B is very mean and is not compasionate to be in service. He works not for the people and the animals but for money. Shame on him and his staff that goes along with him.

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1 out of 2 people found this review helpful.

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So cat of 16 years was put down....They gave him back to me in a fed ex box no fluids drained. Horrible experience. The cat was supposively fine according to women doctor (prob a dog doc). Ended up bringing cat to emergency room in Henrietta (Awesome but Pricey) he was dwindling. Emergency room had Laurelton keep contacting us. I wanted the cat to pass on naturally at home, but they kept harrassing us to put him down, but we couldnt even stay i the same room because we were so close. We wanted to be by his side at home. They harassed us for a week straight. After the fed ex box incident..they had the nerve to send a sympathy card saying they donated money to some fund. I rather them not give dead pets in fed ex boxes. They should put their money towards better personable service.[ not mentioning pets name because still assigned as regular vet as we wait to find a better cat vet]

2
★★☆☆☆

So cat of 16 years was put down....They gave him back to me in a fed ex box no fluids drained. Horrible experience. The cat was supposively fine according to women doctor (prob a dog doc). Ended up bringing cat to emergency room in Henrietta (Awesome but Pricey) he was dwindling. Emergency room had Laurelton keep contacting us. I wanted the cat to pass on naturally at home, but they kept harrassing us to put him down, but we couldnt even stay i the same room because we were so close. We wanted to be by his side at home. They harassed us for a week straight. After the fed ex box incident..they had the nerve to send a sympathy card saying they donated money to some fund. I rather them not give dead pets in fed ex boxes. They should put their money towards better personable service.[ not mentioning pets name because still assigned as regular vet as we wait to find a better cat vet]

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1 out of 2 people found this review helpful.

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I think the world of Lauralton Animal Hospital!. I had my Kitty Sno for 15 years and they were absolutely wonderful to her. I was appauled to read the aweful review someone posted and in the 15 years I had been going to LAH I never once had a bad encounter. They were alway very accommodating and loving. Dr.Boehm and his staff are very professional and personable. To the person who had a bad experience, it was probably with yourself! , you lose one pet and they lose many pets and grow attached to your pets over the years just as you do. you are entitle to your opinion but dont blame them, Quit thinking about yourself for once, there is only so much they can do and they need to be professional and maintain composure when situations arise such as yours. They have to leave that office everyday feeling bad for each and every pet they have lost...If they didnt like pets they wouldnt be doing what they do. I Give LAH 4 STARS! and a GREAT BIG THANK YOU! I will continue to recommend them to everyone I know! Thank you Dr. Boehm and to your staff...

5
★★★★★

I think the world of Lauralton Animal Hospital!. I had my Kitty Sno for 15 years and they were absolutely wonderful to her. I was appauled to read the aweful review someone posted and in the 15 years I had been going to LAH I never once had a bad encounter. They were alway very accommodating and loving. Dr.Boehm and his staff are very professional and personable. To the person who had a bad experience, it was probably with yourself! , you lose one pet and they lose many pets and grow attached to your pets over the years just as you do. you are entitle to your opinion but dont blame them, Quit thinking about yourself for once, there is only so much they can do and they need to be professional and maintain composure when situations arise such as yours. They have to leave that office everyday feeling bad for each and every pet they have lost...If they didnt like pets they wouldnt be doing what they do. I Give LAH 4 STARS! and a GREAT BIG THANK YOU! I will continue to recommend them to everyone I know! Thank you Dr. Boehm and to your staff...

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This veterinary practice has wonderful doctors and assistants. Very caring, very accommodating. I would highly recommend this office to anyone.

4
★★★★☆

This veterinary practice has wonderful doctors and assistants. Very caring, very accommodating. I would highly recommend this office to anyone.

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I have been taking my dogs to Laurelton Animal Hospital for over 4 years now, leaving another vet that had no "bedside manner". As soon as I went into Laurelton I could feel the difference in the entire staff. At the time I had 2 new puppies and wanted a vet that didn't care what breed they were, and that's what I found. The vets were friendly, gentle and took time with us on each and every visit. When an issue came up with one of my puppies that required an emergency vet visit Dr. Powell followed up with a concerned phone call. I own 5 dogs, and they each receive the same kind, professional and thorough care. I couldn't be happier with Laurelton Animal Hospital.

4
★★★★☆

I have been taking my dogs to Laurelton Animal Hospital for over 4 years now, leaving another vet that had no "bedside manner". As soon as I went into Laurelton I could feel the difference in the entire staff. At the time I had 2 new puppies and wanted a vet that didn't care what breed they were, and that's what I found. The vets were friendly, gentle and took time with us on each and every visit. When an issue came up with one of my puppies that required an emergency vet visit Dr. Powell followed up with a concerned phone call. I own 5 dogs, and they each receive the same kind, professional and thorough care. I couldn't be happier with Laurelton Animal Hospital.

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We have been taking Katie to Laurelton for the last 6 months and could not be happier with the friendly staff and vets. They always take the time to explain everything they are doing and treat our puppy like their own.

5
★★★★★

We have been taking Katie to Laurelton for the last 6 months and could not be happier with the friendly staff and vets. They always take the time to explain everything they are doing and treat our puppy like their own.

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Dr. Boehm is the most horrible miserable ugly man i have ever met. he has no compassion for animals that are dying and is extremely rude, i would not send my worst enemy here. i went here with my dying puppy, he slammed his office door in my family's face becuase we were crying and asking for advice and refused to give us any meds to go home with becuase we stuck up for ourselves. he is heartless and becuase it wasa 5 oclock at night he refused to do anything for us..does this sound like a vet who cares. i think not!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!DONT EVER GO HERE, PLEASE PLEASE

1
★☆☆☆☆

Dr. Boehm is the most horrible miserable ugly man i have ever met. he has no compassion for animals that are dying and is extremely rude, i would not send my worst enemy here. i went here with my dying puppy, he slammed his office door in my family's face becuase we were crying and asking for advice and refused to give us any meds to go home with becuase we stuck up for ourselves. he is heartless and becuase it wasa 5 oclock at night he refused to do anything for us..does this sound like a vet who cares. i think not!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!DONT EVER GO HERE, PLEASE PLEASE

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1 out of 2 people found this review helpful.

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I took my 10 year old begle to Laurelton for a problem he had with straining to urinate. The Dr. there did $500 worth of tests said he didn't know what was wrong and sent me home with antibiotics. A month later the problem came back, the DR. told me I would have to take Snoopy to a neurologist because he didn't know why he wasn't peeing and gave me more medications. I took him for a second opinion where we found out he had prostate cancer. I had to have him put to sleep days later.

1
★☆☆☆☆

I took my 10 year old begle to Laurelton for a problem he had with straining to urinate. The Dr. there did $500 worth of tests said he didn't know what was wrong and sent me home with antibiotics. A month later the problem came back, the DR. told me I would have to take Snoopy to a neurologist because he didn't know why he wasn't peeing and gave me more medications. I took him for a second opinion where we found out he had prostate cancer. I had to have him put to sleep days later.

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1 out of 2 people found this review helpful.

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Our golden-doodle was spayed at Laurelton and we were very happy with the service. We researched other vets in the Rochester area that had higher costs and required overnight stays. At Laurelton, we were glad that we could drop off our puppy in the morning and pick her up that same evening. We also have inside information that Dr. Z is a very careful and conscientious surgeon. We think Dr Z is so kind and loving, and were comfortable trusting her with our puppy's surgery.

4
★★★★☆

Our golden-doodle was spayed at Laurelton and we were very happy with the service. We researched other vets in the Rochester area that had higher costs and required overnight stays. At Laurelton, we were glad that we could drop off our puppy in the morning and pick her up that same evening. We also have inside information that Dr. Z is a very careful and conscientious surgeon. We think Dr Z is so kind and loving, and were comfortable trusting her with our puppy's surgery.

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I highly recommend this vet. Everytime we're in they take the time to explain everything in detail. Our dog was recently diagnosed w/ cancer on a visit that my wife took her to. Obviously, w/ her being 12, we had a lot of questions. We scheduled an apointment two days later and Dr. B sat down and talked w/ us for 30+ minutes and I feel if we had another hour of questions he would have sat there. They also always do a great job of explaining your options, and what exactly is going on. I also feel they wouldn't recommend this or that to make a few bucks. They want what is right for you and your pet. Class Act Operation.

5
★★★★★

I highly recommend this vet. Everytime we're in they take the time to explain everything in detail. Our dog was recently diagnosed w/ cancer on a visit that my wife took her to. Obviously, w/ her being 12, we had a lot of questions. We scheduled an apointment two days later and Dr. B sat down and talked w/ us for 30+ minutes and I feel if we had another hour of questions he would have sat there. They also always do a great job of explaining your options, and what exactly is going on. I also feel they wouldn't recommend this or that to make a few bucks. They want what is right for you and your pet. Class Act Operation.

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0 out of 1 people found this review helpful.

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We were told by another animal hospital that our dog had a tumor that was most likely cancerous. We were told that the surgery cost would be near $1,000. We felt uneasy about this other vet and decided to try Laurelton on a recommendation. Our vet Ken was excellent. He reassured us and made us feel comfortable. The charges were 1/3 less than we were quoted by the other hospital. Ken was a life saver-literally.

5
★★★★★

We were told by another animal hospital that our dog had a tumor that was most likely cancerous. We were told that the surgery cost would be near $1,000. We felt uneasy about this other vet and decided to try Laurelton on a recommendation. Our vet Ken was excellent. He reassured us and made us feel comfortable. The charges were 1/3 less than we were quoted by the other hospital. Ken was a life saver-literally.

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We love this animal hosptial. They are up to date on the latest animal care. We took our dog their on a recommendation from a friend and we'll never go anywhere else. It's clean and doesn't smell like some animal hospitals do. The staff is extremely nice and caring. And Dr. B is the best. He remembers you from each visit and is very personable. He talks to you in a language that you can understand. I highly recommend this place!

PROS: Everything about them is wonderful
CONS: NONE

5
★★★★★

We love this animal hosptial. They are up to date on the latest animal care. We took our dog their on a recommendation from a friend and we'll never go anywhere else. It's clean and doesn't smell like some animal hospitals do. The staff is extremely nice and caring. And Dr. B is the best. He remembers you from each visit and is very personable. He talks to you in a language that you can understand. I highly recommend this place!

PROS: Everything about them is wonderful
CONS: NONE

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1 out of 3 people found this review helpful.

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