York Furniture Store

★★★☆☆
  • 3535 W Henrietta Rd

    Rochester, NY 14623

    Map & Directions
  • 585-427-8979

About York Furniture Store

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Hours
Sun 12pm-6pm, Mon-Tue 10am-8:30pm, Thu-Fri 10am-8:30pm, Wed 10am-8pm, Sat 10am-8pm

Home & Garden

Home & Garden
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.

York Furniture has a huge selection. I stopped in and worked with one of the salespeople to find a sectional. They were very helpful and were able to show me a better selection of material options and design options than any of the other

3
★★★★★

York Furniture has a huge selection. I stopped in and worked with one of the salespeople to find a sectional. They were very helpful and were able to show me a better selection of material options and design options than any of the other

.

Short Version: York Furniture uses hard sell tactics that ended up being a very BIG mistake and a BAD experience for us; so, BUYERS BEWARE; or, at the very least BE SURE on what you want and what you're getting.

Long Version: on Sat. 6/7/2014 we were pleasantly met by Kathleen Vullo. We informed her that we were just looking today for a sofa-sectional and that we'd be making our decision tomorrow. She was clearly knowledgeable about the business and helpful; but, she completely ignored my wifes concern that the unit wouldnt fit. Being sure, I said it would (typ. male). We both liked the unit; but, also stated that we were going to continue to look. All of sudden a better price was given; but, we remained set on leaving.
As we started to leave we turned around to look one more time. This is where the Mgr. Larry Bell comes into the sales process and gives yet a better offer; but, only good for today. We both like the product and it was a very good price. The better half still had concerns with the size. I said no problem; so, lets buy it. Three hours latter shes right and Im wrong- it wont fit.
No problem, well just call the store and tell them we have to CANCELL the order because it wont fit. Now at York Furniture the word cancel is worse than any 4 letter filthy word you can think of. Their position is hard and fast: Well make it work..well work with youALL SALES ARE FINAL.
The fact that that they were notified less than 4 hours after we left; still had our $1,000 deposit check and credit app at the counter; hadnt placed an order with their Vendor; they felt entitled to the money; my wife felt she was verbally attacked and in the end they still refused to give our check back.
Ive since stopped payment on the check and have given them a written Notice of Cancellation.

1
★☆☆☆☆

Short Version: York Furniture uses hard sell tactics that ended up being a very BIG mistake and a BAD experience for us; so, BUYERS BEWARE; or, at the very least BE SURE on what you want and what you're getting.

Long Version: on Sat. 6/7/2014 we were pleasantly met by Kathleen Vullo. We informed her that we were just looking today for a sofa-sectional and that we'd be making our decision tomorrow. She was clearly knowledgeable about the business and helpful; but, she completely ignored my wifes concern that the unit wouldnt fit. Being sure, I said it would (typ. male). We both liked the unit; but, also stated that we were going to continue to look. All of sudden a better price was given; but, we remained set on leaving.
As we started to leave we turned around to look one more time. This is where the Mgr. Larry Bell comes into the sales process and gives yet a better offer; but, only good for today. We both like the product and it was a very good price. The better half still had concerns with the size. I said no problem; so, lets buy it. Three hours latter shes right and Im wrong- it wont fit.
No problem, well just call the store and tell them we have to CANCELL the order because it wont fit. Now at York Furniture the word cancel is worse than any 4 letter filthy word you can think of. Their position is hard and fast: Well make it work..well work with youALL SALES ARE FINAL.
The fact that that they were notified less than 4 hours after we left; still had our $1,000 deposit check and credit app at the counter; hadnt placed an order with their Vendor; they felt entitled to the money; my wife felt she was verbally attacked and in the end they still refused to give our check back.
Ive since stopped payment on the check and have given them a written Notice of Cancellation.

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.

I purchased a couch and love seat from this place in April of this year, note that it is now only October. This past weekend I noticed 2 different places where the leather is actually rubbing off of the couch. The spots are right where the

3
★★★★★

I purchased a couch and love seat from this place in April of this year, note that it is now only October. This past weekend I noticed 2 different places where the leather is actually rubbing off of the couch. The spots are right where the

.

DO NOT SHOP HERE - \r
I ordered a power chair in January. The chair I ordered from the show room had a button on the side of the chair to control the footrest to go up and down. When the chair was delivered to my house it had NO power

3
★★★★★

DO NOT SHOP HERE - \r
I ordered a power chair in January. The chair I ordered from the show room had a button on the side of the chair to control the footrest to go up and down. When the chair was delivered to my house it had NO power

.

THERE WAS NO OPTION FOR ZERO STARS SO I HAD TO PUT A ""1"". Dont' be fooled by the star at all. I felt obligated to warn anyone who is thinking of buying ANYTHING from York Furniture: SAVE YOURSELF THE HASSLE. The sales people are useless and only after their commission, the customer service is a COMPLETE JOKE and unbelievebly underwhelming. The customer service rep actually just said ""Yep"" on the phone to me. Really? She might need to get a new career. I can't believe that any corporation would put up with that and have emailed the manufacturer as well as the BBB. I don't even care about the furniture anymore, the point is the way we were treated. We explained to them that their repairtech had terrible body odor and they really should do something about it, her response? ""No one has ever complained"" What does that mean? We made it up? Having been in the customer service and hospiality industry for 30 years, I find it hard to believe that is how ""customer service"" works. The only upsdie is that word of mouth is powerfull stuff and we intend to use it to the fullest. DON'T GO NEAR YORK FURNITURE PEOPLE. Lesson learned.

0
★☆☆☆☆

THERE WAS NO OPTION FOR ZERO STARS SO I HAD TO PUT A ""1"". Dont' be fooled by the star at all. I felt obligated to warn anyone who is thinking of buying ANYTHING from York Furniture: SAVE YOURSELF THE HASSLE. The sales people are useless and only after their commission, the customer service is a COMPLETE JOKE and unbelievebly underwhelming. The customer service rep actually just said ""Yep"" on the phone to me. Really? She might need to get a new career. I can't believe that any corporation would put up with that and have emailed the manufacturer as well as the BBB. I don't even care about the furniture anymore, the point is the way we were treated. We explained to them that their repairtech had terrible body odor and they really should do something about it, her response? ""No one has ever complained"" What does that mean? We made it up? Having been in the customer service and hospiality industry for 30 years, I find it hard to believe that is how ""customer service"" works. The only upsdie is that word of mouth is powerfull stuff and we intend to use it to the fullest. DON'T GO NEAR YORK FURNITURE PEOPLE. Lesson learned.

.

After searching all over the area for a family room sofa we finally found what we wanted at York at a reasonable price. The quality is top notch and the selection was excellent. The staff stayed well past closing during our initial visit and there was no pressure to make a sale. i will return next time I need a piece of furniture.

5
★★★★★

After searching all over the area for a family room sofa we finally found what we wanted at York at a reasonable price. The quality is top notch and the selection was excellent. The staff stayed well past closing during our initial visit and there was no pressure to make a sale. i will return next time I need a piece of furniture.

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.

Recently purchased a bedroom set....dresser, chest, bed and mattress. Love the line and Kathleen nicely guided me to make the right purchase. Delivery guys were great, took their shoes off at the door and took away wrapping/boxes. Would definitely buy from here again.

2
★★★★★

Recently purchased a bedroom set....dresser, chest, bed and mattress. Love the line and Kathleen nicely guided me to make the right purchase. Delivery guys were great, took their shoes off at the door and took away wrapping/boxes. Would definitely buy from here again.

.

We have experienced the absolute worst experience with purchasing furniture from York Gallery. Their customer service from the store after a sale is deplorable. We purchased a Lazy Boy Collection ( custom sofa, loveseat, and 2 chairs). We paid extra for the custom fabric and waited the full 8 weeks for delivery. Upon delivery the 2nd chair was missing and our salesperson (David) had not completed the correct paperwork to the factory. The custom chair we did receive was not properly cushioned and we had to call York to report the issues. An upholsterer was sent out to our home to access the chair. He agreed the chair is defective and he said the bottom would need to be reordered. In the meantime, a matter of a couple of weeks later from reporting the chair, the seam on the back of the loveseat was unraveling. We still are awaiting the arrival of our 2nd chair that had been promised to be delivered to us by Christmas. That never happened. We never get the same answer twice from store personnel despite multiple calls to track the status of our order. There there is absolutely no follow through by the staff or store manager/owner. They won't deliver on their promise because they lack basic integrity and professionalism. We have contacted the Lazy Boy headquaters in Michigan to report the matter. If only we had done our homework first and checked the Better Business Bureau rating ...York Furniture Gallery has a "F" rating. Believe me they earned it and I hope reading this review spares you from a horrible customer service if your thinking about buying furniture.
Kathy Walter
Rochester New York

1
★☆☆☆☆

We have experienced the absolute worst experience with purchasing furniture from York Gallery. Their customer service from the store after a sale is deplorable. We purchased a Lazy Boy Collection ( custom sofa, loveseat, and 2 chairs). We paid extra for the custom fabric and waited the full 8 weeks for delivery. Upon delivery the 2nd chair was missing and our salesperson (David) had not completed the correct paperwork to the factory. The custom chair we did receive was not properly cushioned and we had to call York to report the issues. An upholsterer was sent out to our home to access the chair. He agreed the chair is defective and he said the bottom would need to be reordered. In the meantime, a matter of a couple of weeks later from reporting the chair, the seam on the back of the loveseat was unraveling. We still are awaiting the arrival of our 2nd chair that had been promised to be delivered to us by Christmas. That never happened. We never get the same answer twice from store personnel despite multiple calls to track the status of our order. There there is absolutely no follow through by the staff or store manager/owner. They won't deliver on their promise because they lack basic integrity and professionalism. We have contacted the Lazy Boy headquaters in Michigan to report the matter. If only we had done our homework first and checked the Better Business Bureau rating ...York Furniture Gallery has a "F" rating. Believe me they earned it and I hope reading this review spares you from a horrible customer service if your thinking about buying furniture.
Kathy Walter
Rochester New York

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.

I visited several furniture stores in Rochester, York Furniture Store had the best Selection.. Quality Was what I was looking for.\n\nGTM

2
★★★★★

I visited several furniture stores in Rochester, York Furniture Store had the best Selection.. Quality Was what I was looking for.\n\nGTM

.

What started out as a good experience has turned into a furniture purchase nightmare?

Trying a too hard to make a sale our salesperson Brenda kept repeating to us that the set was made in the USA while pounding her hand on the bottom of the drawer to show how solid it was. The manager also backed her up on the made in USA statement. What was delivered was a set made in China constructed of particle board and ply wood. We asked them to take it back and refund the money. Of course they said they could not but we all know that is at the discretion of the store manager. Now after a month we are still waiting for one dresser o be fixed. They had to order two replacement pieces. Drawers do not work on one of the pieces. They blame it on the manufacturer (Legacy). They do not stand behind their products. Check out the BBB first.

1
★☆☆☆☆

What started out as a good experience has turned into a furniture purchase nightmare?

Trying a too hard to make a sale our salesperson Brenda kept repeating to us that the set was made in the USA while pounding her hand on the bottom of the drawer to show how solid it was. The manager also backed her up on the made in USA statement. What was delivered was a set made in China constructed of particle board and ply wood. We asked them to take it back and refund the money. Of course they said they could not but we all know that is at the discretion of the store manager. Now after a month we are still waiting for one dresser o be fixed. They had to order two replacement pieces. Drawers do not work on one of the pieces. They blame it on the manufacturer (Legacy). They do not stand behind their products. Check out the BBB first.

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.

I found York furniture to have not only to have an excellent selection of furniture but also There is a huge spectrum of other home furnishings including lighting fixtures, rugs, paintings, wall sculptures, that can add pizzazz and charm to your entire home. Very Impressed

2
★★★★★

I found York furniture to have not only to have an excellent selection of furniture but also There is a huge spectrum of other home furnishings including lighting fixtures, rugs, paintings, wall sculptures, that can add pizzazz and charm to your entire home. Very Impressed

.

I found my whole experience with York to be a lot less painful than i had presumed. I walked in to find a fantastic selection with affordable prices. I couldn't ask for me

2
★★★★☆

I found my whole experience with York to be a lot less painful than i had presumed. I walked in to find a fantastic selection with affordable prices. I couldn't ask for me

.

LOVE THE CHOICES, I FOUND A DRESSER THAT WAS PERFECT AND THE PRICES ARE GREAT! THE SALES PERSON WHO TOOK CARE OF ME WAS HELPFUL AND REALLY WANTED ME TO BE SATISFIED WITH MY PURCHASE! I WILL definitely GO BACK AGAIN AND AGAIN

2
★★★★☆

LOVE THE CHOICES, I FOUND A DRESSER THAT WAS PERFECT AND THE PRICES ARE GREAT! THE SALES PERSON WHO TOOK CARE OF ME WAS HELPFUL AND REALLY WANTED ME TO BE SATISFIED WITH MY PURCHASE! I WILL definitely GO BACK AGAIN AND AGAIN

.

We stopped into the York Furniture just to get an idea what couches they have. A salesman approached us, and was very pleasant and NOT pushy. After looking around awhile, we were pretty impressed with the price for the quality. He approached us a couple of times to see if we needed anything or had questions, but other than that he didn't bother us. Once we decided we will be making a purchase, He was very helpful discussing the item details, the warranty information, and the financing. They only had the one color in stock as a sofa bed, and we didn't want to wait 8-10 weeks to order without the bed, so we decided to purchase what they had which was the color we wanted anyway. The salesman made the transaction smooth & quick, and a short while later the purchase was complete. The couch was delivered as scheduled a week later, but they had called beforehand to say the loveseat would be delayed a few days.York delivered the loveseat as scheduled as well. We didn't expect to make a purchase that day, let alone make that purchase from York. Much of our decision has to do with the terrific salesperson. I would highly recommend going to York Furniture Gallery.

2
★★★★★

We stopped into the York Furniture just to get an idea what couches they have. A salesman approached us, and was very pleasant and NOT pushy. After looking around awhile, we were pretty impressed with the price for the quality. He approached us a couple of times to see if we needed anything or had questions, but other than that he didn't bother us. Once we decided we will be making a purchase, He was very helpful discussing the item details, the warranty information, and the financing. They only had the one color in stock as a sofa bed, and we didn't want to wait 8-10 weeks to order without the bed, so we decided to purchase what they had which was the color we wanted anyway. The salesman made the transaction smooth & quick, and a short while later the purchase was complete. The couch was delivered as scheduled a week later, but they had called beforehand to say the loveseat would be delayed a few days.York delivered the loveseat as scheduled as well. We didn't expect to make a purchase that day, let alone make that purchase from York. Much of our decision has to do with the terrific salesperson. I would highly recommend going to York Furniture Gallery.

.

We stopped into the York Furniture just to get an idea what couches they have. A salesman approached us, and was very pleasant and NOT pushy. After looking around awhile, we were pretty impressed with the price for the quality. He approached us a couple of times to see if we needed anything or had questions, but other than that he didn't bother us. Once we decided we will be making a purchase, He was very helpful discussing the item details, the warranty information, and the financing. They only had the one color in stock as a sofa bed, and we didn't want to wait 8-10 weeks to order without the bed, so we decided to purchase what they had which was the color we wanted anyway. The salesman made the transaction smooth & quick, and a short while later the purchase was complete. The couch was delivered as scheduled a week later, but they had called beforehand to say the loveseat would be delayed a few days.York delivered the loveseat as scheduled as well. We didn't expect to make a purchase that day, let alone make that purchase from York. Much of our decision has to do with the terrific salesperson. I would highly recommend going to York Furniture Gallery.

5
★★★★★

We stopped into the York Furniture just to get an idea what couches they have. A salesman approached us, and was very pleasant and NOT pushy. After looking around awhile, we were pretty impressed with the price for the quality. He approached us a couple of times to see if we needed anything or had questions, but other than that he didn't bother us. Once we decided we will be making a purchase, He was very helpful discussing the item details, the warranty information, and the financing. They only had the one color in stock as a sofa bed, and we didn't want to wait 8-10 weeks to order without the bed, so we decided to purchase what they had which was the color we wanted anyway. The salesman made the transaction smooth & quick, and a short while later the purchase was complete. The couch was delivered as scheduled a week later, but they had called beforehand to say the loveseat would be delayed a few days.York delivered the loveseat as scheduled as well. We didn't expect to make a purchase that day, let alone make that purchase from York. Much of our decision has to do with the terrific salesperson. I would highly recommend going to York Furniture Gallery.

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.

LOVE THE CHOICES, I FOUND A DRESSER THAT WAS PERFECT AND THE PRICES ARE GREAT! THE SALES PERSON WHO TOOK CARE OF ME WAS HELPFUL AND REALLY WANTED ME TO BE SATISFIED WITH MY PURCHASE! I WILL definitely GO BACK AGAIN AND AGAIN.

4
★★★★☆

LOVE THE CHOICES, I FOUND A DRESSER THAT WAS PERFECT AND THE PRICES ARE GREAT! THE SALES PERSON WHO TOOK CARE OF ME WAS HELPFUL AND REALLY WANTED ME TO BE SATISFIED WITH MY PURCHASE! I WILL definitely GO BACK AGAIN AND AGAIN.

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.

I shopped around a bit for a new recliner and settled on this store because of the price. I was debating between 2 shades of brown and ended up with the lighter of the 2, which the saleswoman identified as ""chestnut"". We wrote up the order and I paid in full (nearly $1000), at which point she shared that it might not be in stock, but even if it wasn't, was a popular item so would be on order so the usual delivery time would be expedited. But she couldn't tell if it was in stock because THE INVENTORY WASN'T ON A COMPUTER!! She told me I would be called the enxt day if it was in stock. no call, so I assumed it was not in stock. Fine.\n\nThen I got a notification that my credit card had been charged, leading me to conclude it WAS in stock. (not necessarily - they charge you whether it is in stock or not). The woman in customer service tells me it IS in stock and I can pick it up; we set a pickup for 11am. I get there at 11am, and then wait for 45 minutes becasue there are 5 people ahead of me. Then when it is my turn - the chair is the wrong color. I got back into the store and they determine the color I wanted was in fact ""redwood"" not ""chestnut"" as the salesperson had told me, and the color I want is not in stock, but they offer to sell me the floor sample. I paid for a new one not a used one, thanks no. Then they offer to order it - 4-6 weeks. Meanwhile they have $1000 of my money. I never would have paid 100% if I'd known it would be 6 weeks. I tell him quite frankly I don't want to do business with them; no part of this experience has been satisfactory. So I tell them I want a credit. Oh, well only the manager can do that and he doesn't like to. No sh!t. But he's not in. So I go kill yet another hour of my busy Saturday waiting for the manager to arrive. When he gets there, the salesman pulls him aside and no doubt gets him up-to-speed on my request because when this guy approaches me, right off the bat he says - hey, you signed off on this color and that's what we're trying to deliver. If you have a problem, as a courtesy, we'll order you a different color. This little sh!t is blaming ME for not knowing the difference between redwood and chestnut. He insists he can't give me a refund. Bullsh!t. I contemplated having the charge frozen on my credit card. I asked him what would have been the minimum amount of the deposit and he said 50%. So I asked for a 50% refund since they're holding my money 'til god knows when. He DID agree to that. Says he'll ""expedite"" the order. As if. \nSTAY AWAY FROM THIS PLACE. PASS THE WORD

0
★☆☆☆☆

I shopped around a bit for a new recliner and settled on this store because of the price. I was debating between 2 shades of brown and ended up with the lighter of the 2, which the saleswoman identified as ""chestnut"". We wrote up the order and I paid in full (nearly $1000), at which point she shared that it might not be in stock, but even if it wasn't, was a popular item so would be on order so the usual delivery time would be expedited. But she couldn't tell if it was in stock because THE INVENTORY WASN'T ON A COMPUTER!! She told me I would be called the enxt day if it was in stock. no call, so I assumed it was not in stock. Fine.\n\nThen I got a notification that my credit card had been charged, leading me to conclude it WAS in stock. (not necessarily - they charge you whether it is in stock or not). The woman in customer service tells me it IS in stock and I can pick it up; we set a pickup for 11am. I get there at 11am, and then wait for 45 minutes becasue there are 5 people ahead of me. Then when it is my turn - the chair is the wrong color. I got back into the store and they determine the color I wanted was in fact ""redwood"" not ""chestnut"" as the salesperson had told me, and the color I want is not in stock, but they offer to sell me the floor sample. I paid for a new one not a used one, thanks no. Then they offer to order it - 4-6 weeks. Meanwhile they have $1000 of my money. I never would have paid 100% if I'd known it would be 6 weeks. I tell him quite frankly I don't want to do business with them; no part of this experience has been satisfactory. So I tell them I want a credit. Oh, well only the manager can do that and he doesn't like to. No sh!t. But he's not in. So I go kill yet another hour of my busy Saturday waiting for the manager to arrive. When he gets there, the salesman pulls him aside and no doubt gets him up-to-speed on my request because when this guy approaches me, right off the bat he says - hey, you signed off on this color and that's what we're trying to deliver. If you have a problem, as a courtesy, we'll order you a different color. This little sh!t is blaming ME for not knowing the difference between redwood and chestnut. He insists he can't give me a refund. Bullsh!t. I contemplated having the charge frozen on my credit card. I asked him what would have been the minimum amount of the deposit and he said 50%. So I asked for a 50% refund since they're holding my money 'til god knows when. He DID agree to that. Says he'll ""expedite"" the order. As if. \nSTAY AWAY FROM THIS PLACE. PASS THE WORD

.

Honestly I love the selection and have been a customer for over a year. Over that time iv purchased 2 leather love seats,a set of chairs and a beautiful dining room set. I have yet to experience a problem with York furniture I would and have recommend them to others!

5
★★★★★

Honestly I love the selection and have been a customer for over a year. Over that time iv purchased 2 leather love seats,a set of chairs and a beautiful dining room set. I have yet to experience a problem with York furniture I would and have recommend them to others!

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.

I would actually rank this zero stars if I were able to; this is how dissatisfied I am. My fianc

0
★☆☆☆☆

I would actually rank this zero stars if I were able to; this is how dissatisfied I am. My fianc

.

Do NOT buy from this store!!!!!!We ordered a bedroom set on july and was told the bedroom set will becomeing within 3 weeks. One month later after calling them over and over and telling us it will be coming in the following week they called and told us to empty the room we will be deliverin the room on wednesday. So we throw all the old matresses and furniture and beds away of my 2 daughters room as they requested be thinking they will bring in the bedroom set we ordered, the next day they bring the wrong bedroom in they asked for the money we said we will not be giving them the rest of the money until the correct bedroom set comes in so they take the room back and still today we haven't recieved the bedroom set. School has started and my daughters have been sleeping on th ground bcause of them. DO NOT BUY THEY WILL LIE AND KEEP TELLING YOU IT WILL BE COMING IN THE FOLLOWING WEEK!!!!!!!

0
★☆☆☆☆

Do NOT buy from this store!!!!!!We ordered a bedroom set on july and was told the bedroom set will becomeing within 3 weeks. One month later after calling them over and over and telling us it will be coming in the following week they called and told us to empty the room we will be deliverin the room on wednesday. So we throw all the old matresses and furniture and beds away of my 2 daughters room as they requested be thinking they will bring in the bedroom set we ordered, the next day they bring the wrong bedroom in they asked for the money we said we will not be giving them the rest of the money until the correct bedroom set comes in so they take the room back and still today we haven't recieved the bedroom set. School has started and my daughters have been sleeping on th ground bcause of them. DO NOT BUY THEY WILL LIE AND KEEP TELLING YOU IT WILL BE COMING IN THE FOLLOWING WEEK!!!!!!!

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dont waste your trime and go here a friend of mine did not read the reviews and I did not find out until after the fact. this guy is a scum bag he dragged her along and then tried to get his attorney to smooth it over. Do not buy from here!!!!!!!!!!!!!!!!!!!!\r\n\r\nthey should have negative ratings for this company

0
★☆☆☆☆

dont waste your trime and go here a friend of mine did not read the reviews and I did not find out until after the fact. this guy is a scum bag he dragged her along and then tried to get his attorney to smooth it over. Do not buy from here!!!!!!!!!!!!!!!!!!!!\r\n\r\nthey should have negative ratings for this company

.

If you want a pushy lying salesperson or even the owner to give you a horrible furniture buying experience, this is the place. Don't let their ""sale"" scams fool you.

0
★☆☆☆☆

If you want a pushy lying salesperson or even the owner to give you a horrible furniture buying experience, this is the place. Don't let their ""sale"" scams fool you.

.

I wish I had read reviews before I purchased! We were waited on by a gentleman who said he was a manager-- in fact I found out it was the owner. He guaranteed us that it would not be an issue to get the piece we ordered in a couple of days-- he insisted that it was at the warehouse and the shippingfrom there was only a day..
Come to find out that the order had to be placed with the manufacturer (almost a week elapsed) and shipping from there is multiple days... best case it will be two weeks until we see it. He lied to us just to get the sale.. KNOWING that we needed the piece in a week since we had company coming. We also had to call 5 times to get any follow-up, although we still don't have the item

1
★☆☆☆☆

I wish I had read reviews before I purchased! We were waited on by a gentleman who said he was a manager-- in fact I found out it was the owner. He guaranteed us that it would not be an issue to get the piece we ordered in a couple of days-- he insisted that it was at the warehouse and the shippingfrom there was only a day..
Come to find out that the order had to be placed with the manufacturer (almost a week elapsed) and shipping from there is multiple days... best case it will be two weeks until we see it. He lied to us just to get the sale.. KNOWING that we needed the piece in a week since we had company coming. We also had to call 5 times to get any follow-up, although we still don't have the item

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York Furniture gallery if anything, is always consist. Great stock....Fair prices. I DO and will continue to get my home decor here. Thanks York!

1
★★★☆☆

York Furniture gallery if anything, is always consist. Great stock....Fair prices. I DO and will continue to get my home decor here. Thanks York!

.

I had a wonderful shopping experience at York. I was told to go there by a friend. My salesperson Brenda, was friendly and very helpful. I was purchasing furniture for my 1st apartment so design assistance was needed. I ended up purchasing a leather sofa, 2 leather loveseats, a dinette table and 4 chairs, a tv stand and a set of cocktail and end tables. On my move-in day as promised I got everything but the tv stand (which I was told would take a couple weeks.) The deliverymen were friendly and all my furniture was in perfect condition. Based on my experience I would definitely recommend York Furniture Gallery to my friends.

2
★★★★★

I had a wonderful shopping experience at York. I was told to go there by a friend. My salesperson Brenda, was friendly and very helpful. I was purchasing furniture for my 1st apartment so design assistance was needed. I ended up purchasing a leather sofa, 2 leather loveseats, a dinette table and 4 chairs, a tv stand and a set of cocktail and end tables. On my move-in day as promised I got everything but the tv stand (which I was told would take a couple weeks.) The deliverymen were friendly and all my furniture was in perfect condition. Based on my experience I would definitely recommend York Furniture Gallery to my friends.

.

I went in their to purchase a painting for my dining room. At york they have a great selection of artwork & furniture! i ended up walking out with a great painting and a gorgeous new love seat. sales went very smoothly and everything went off without a hitch.

4
★★★★☆

I went in their to purchase a painting for my dining room. At york they have a great selection of artwork & furniture! i ended up walking out with a great painting and a gorgeous new love seat. sales went very smoothly and everything went off without a hitch.

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.

I went in their to purchase a painting for my dining room. At york they have a great selection of artwork & furniture! i ended up walking out with a great painting and a gorgeous new love seat. sales went very smoothly and everything went off without a hitch.

2
★★★★★

I went in their to purchase a painting for my dining room. At york they have a great selection of artwork & furniture! i ended up walking out with a great painting and a gorgeous new love seat. sales went very smoothly and everything went off without a hitch.

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THE GOOD REVIEWS HERE ARE FROM EMPLOYEES OR THE OWNERS. I WAS IN THERE A LITTLE WHILE BACK AND HEARD THEM TALKING ABOUT MAKING UP REVIEWS. THIS PLACE NEEDS TO BE CLOSED FOR GOOD..

0
★☆☆☆☆

THE GOOD REVIEWS HERE ARE FROM EMPLOYEES OR THE OWNERS. I WAS IN THERE A LITTLE WHILE BACK AND HEARD THEM TALKING ABOUT MAKING UP REVIEWS. THIS PLACE NEEDS TO BE CLOSED FOR GOOD..

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Absolutly fantastic selection of high quality furniture at a low price. whats not to love?

2
★★★★☆

Absolutly fantastic selection of high quality furniture at a low price. whats not to love?

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Over the last year, I have made several separate purchases at York Furniture Gallery, and have been extremely satisfied with every aspect of my transactions: the knowledgeable and friendly sales people, the quality and affordability of the furniture, the timely delivery, the friendly and professional delivery people. I plan to go back soon and I am relieved to know that I have a store I can trust when buying furniture.

2
★★★★★

Over the last year, I have made several separate purchases at York Furniture Gallery, and have been extremely satisfied with every aspect of my transactions: the knowledgeable and friendly sales people, the quality and affordability of the furniture, the timely delivery, the friendly and professional delivery people. I plan to go back soon and I am relieved to know that I have a store I can trust when buying furniture.

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Over the past several years I have purchased many items of furniture from York. Each item has been of the highest quality and the staff at York were courteous and accommodating. I will continue to shop there.

2
★★★★☆

Over the past several years I have purchased many items of furniture from York. Each item has been of the highest quality and the staff at York were courteous and accommodating. I will continue to shop there.

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I had doubts although I enjoyed my visit to York Furniture. The staff was great and I beleive the products offered are vantastic and priced great !!

2
★★★★★

I had doubts although I enjoyed my visit to York Furniture. The staff was great and I beleive the products offered are vantastic and priced great !!

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Great retailer, great people and I'll buy there again. There was a great selection of furntirue and paintings that i enjoyed. Everything altho not cheap, seemed affordable and fair for the quality of furniture that york provides!

2
★★★★★

Great retailer, great people and I'll buy there again. There was a great selection of furntirue and paintings that i enjoyed. Everything altho not cheap, seemed affordable and fair for the quality of furniture that york provides!

.

I am a repeat customer and highly recommend York to all my friends. I get lots of opportunity to recommend because guests always want to know where I bought my furniture. High quality, great price and first rate service!

2
★★★★☆

I am a repeat customer and highly recommend York to all my friends. I get lots of opportunity to recommend because guests always want to know where I bought my furniture. High quality, great price and first rate service!

.

I just had to post again after my recent visit to their new store. I am redoing yet another room and York is my first choice and only choice.. I have never needed to look elsewhere. I am so impressed with their new showroom. CHECK IT OUT!

4
★★★★☆

I just had to post again after my recent visit to their new store. I am redoing yet another room and York is my first choice and only choice.. I have never needed to look elsewhere. I am so impressed with their new showroom. CHECK IT OUT!

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.

I had a wonderful shopping experience at York. I was told to go there by a friend. My salesperson Brenda, was friendly and very helpful. I was purchasing furniture for my 1st apartment so design assistance was needed. I ended up purchasing a leather sofa, 2 leather loveseats, a dinette table and 4 chairs, a tv stand and a set of cocktail and end tables. On my move-in day as promised I got everything but the tv stand (which I was told would take a couple weeks.) The deliverymen were friendly and all my furniture was in perfect condition. Based on my experience I would definitely recommend York Furniture Gallery to my friends.

4
★★★★☆

I had a wonderful shopping experience at York. I was told to go there by a friend. My salesperson Brenda, was friendly and very helpful. I was purchasing furniture for my 1st apartment so design assistance was needed. I ended up purchasing a leather sofa, 2 leather loveseats, a dinette table and 4 chairs, a tv stand and a set of cocktail and end tables. On my move-in day as promised I got everything but the tv stand (which I was told would take a couple weeks.) The deliverymen were friendly and all my furniture was in perfect condition. Based on my experience I would definitely recommend York Furniture Gallery to my friends.

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.

It seems to me that all the negative reviews must be ""planted"" as our experience with York was pleasant and professional. We bought 2 bedroom sets and crib with help from the owner. She spent a lot of time helping us to make the right choices. Happy with the quality of the furniture, pricing and delivery. Furniture was a special order but the delivery time was reasonable. Delivery men were pleasant and professional. One of the bed slats was broken and replaced within a week without complaint or extra charge. I would purchase from York in the future and happy to recommend them to friends.

2
★★★★★

It seems to me that all the negative reviews must be ""planted"" as our experience with York was pleasant and professional. We bought 2 bedroom sets and crib with help from the owner. She spent a lot of time helping us to make the right choices. Happy with the quality of the furniture, pricing and delivery. Furniture was a special order but the delivery time was reasonable. Delivery men were pleasant and professional. One of the bed slats was broken and replaced within a week without complaint or extra charge. I would purchase from York in the future and happy to recommend them to friends.

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I have recently purchased from York Furniture - and I found the staff to be extremely professional; courteous and forthright. I overheard them dealing with a difficult customer with great care - and the customer ended up very happy with the outcome. For those looking for a great place to find furniture go to York - you won't regret it!!

2
★★★★☆

I have recently purchased from York Furniture - and I found the staff to be extremely professional; courteous and forthright. I overheard them dealing with a difficult customer with great care - and the customer ended up very happy with the outcome. For those looking for a great place to find furniture go to York - you won't regret it!!

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I have been a customer of york furniture for a long time. the quality of the furniture and bedding is excellent. the sales staff are very knowledgable and accomadating. i would highly recommend shopping at this store. Would Recommend Buying Here

5
★★★★★

I have been a customer of york furniture for a long time. the quality of the furniture and bedding is excellent. the sales staff are very knowledgable and accomadating. i would highly recommend shopping at this store. Would Recommend Buying Here

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.

It seems to me that all the negative reviews must be "planted" as our experience with York was pleasant and professional. We bought 2 bedroom sets and crib with help from the owner. She spent a lot of time helping us to make the right choices. Happy with the quality of the furniture, pricing and delivery. Furniture was a special order but the delivery time was reasonable. Delivery men were pleasant and professional. One of the bed slats was broken and replaced within a week without complaint or extra charge. I would purchase from York in the future and happy to recommend them to friends.

5
★★★★★

It seems to me that all the negative reviews must be "planted" as our experience with York was pleasant and professional. We bought 2 bedroom sets and crib with help from the owner. She spent a lot of time helping us to make the right choices. Happy with the quality of the furniture, pricing and delivery. Furniture was a special order but the delivery time was reasonable. Delivery men were pleasant and professional. One of the bed slats was broken and replaced within a week without complaint or extra charge. I would purchase from York in the future and happy to recommend them to friends.

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.

Stay away from this store...,my advice. Apparently our experience where the store employees make promises, does not deliver on them, and then deny that they made them is a frequent experience at this store. We needed a chair quickly. The store said that they could deliver it iwithn three weeks. It took 10 weeks. Then it came damaged (scratches and other multiple other dents) and the store refused to do anything about it, even though they originally said that they would fix it.. "Unsatisfactory" is too good a rating for the experience. If you enjoy pain, this is likely a good place to find it.

1
★☆☆☆☆

Stay away from this store...,my advice. Apparently our experience where the store employees make promises, does not deliver on them, and then deny that they made them is a frequent experience at this store. We needed a chair quickly. The store said that they could deliver it iwithn three weeks. It took 10 weeks. Then it came damaged (scratches and other multiple other dents) and the store refused to do anything about it, even though they originally said that they would fix it.. "Unsatisfactory" is too good a rating for the experience. If you enjoy pain, this is likely a good place to find it.

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.

My husband and I had a great experience with York Furniture Gallery. We purchased a bedroom set a week ago and it was delivered yesterday. The manager was very helpful and gave us a $200 discount without us even asking. We didn't feel pressured to buy like some other furniture stores have made us feel. The furniture was delivered in great condition and the delivery people were very nice and professional. We are absolutely thrilled with every aspect of our experience purchasing furniture there and will return when we are looking for furniture again! We'd definitely recommend them!

5
★★★★★

My husband and I had a great experience with York Furniture Gallery. We purchased a bedroom set a week ago and it was delivered yesterday. The manager was very helpful and gave us a $200 discount without us even asking. We didn't feel pressured to buy like some other furniture stores have made us feel. The furniture was delivered in great condition and the delivery people were very nice and professional. We are absolutely thrilled with every aspect of our experience purchasing furniture there and will return when we are looking for furniture again! We'd definitely recommend them!

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0 out of 1 people found this review helpful.

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They don't deserve even 1 star, horrible service, lying staff
don't expect furniture after paying them...they steal your money and you don't get any furniture, taking them to court.

1
★☆☆☆☆

They don't deserve even 1 star, horrible service, lying staff
don't expect furniture after paying them...they steal your money and you don't get any furniture, taking them to court.

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1 out of 1 people found this review helpful.

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I just got to warn you not to do business with these people. Don't get me wrong the sales people aren't bad people - but the so called manager will give you bad information - almost bordering lies - when "helping" with decisions. I bought a sofa and told it would be 3 weeks and after 12 weeks finally got it. No apologies no compensation no nothing.

1
★☆☆☆☆

I just got to warn you not to do business with these people. Don't get me wrong the sales people aren't bad people - but the so called manager will give you bad information - almost bordering lies - when "helping" with decisions. I bought a sofa and told it would be 3 weeks and after 12 weeks finally got it. No apologies no compensation no nothing.

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1 out of 1 people found this review helpful.

.

My mom bought a chair from this *&%O place and we got it home it actually had a urine stain on it!! I called the store and they said it was brand new and nothing would be done for her. I had the stain tested and it was urine!! They will hear more from us and it won't be nice. BEWARE BEWARE BEWARE

1
★☆☆☆☆

My mom bought a chair from this *&%O place and we got it home it actually had a urine stain on it!! I called the store and they said it was brand new and nothing would be done for her. I had the stain tested and it was urine!! They will hear more from us and it won't be nice. BEWARE BEWARE BEWARE

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1 out of 1 people found this review helpful.

.

Ordered two matching chairs before the holidays that I was assured that they had in stock. Manager called when I got home saying there was a mistake and only one was in stock and will be delivered and that they would track down another one immediately. After 5 days of no phone call I called them, got a huge runaround, no calls back, leave a message, etc. Now they are telling me that need to order another chair and it won't be in for 4-6 weeks! totally unacceptable. We were lied to when we were told there were two chairs in stock! If i had known they only had one chair I would have purchased some where else (and for $100 less per chair!). THIS COMPANY IS NOT WORTHY OF YOUR BUSINESS!

1
★☆☆☆☆

Ordered two matching chairs before the holidays that I was assured that they had in stock. Manager called when I got home saying there was a mistake and only one was in stock and will be delivered and that they would track down another one immediately. After 5 days of no phone call I called them, got a huge runaround, no calls back, leave a message, etc. Now they are telling me that need to order another chair and it won't be in for 4-6 weeks! totally unacceptable. We were lied to when we were told there were two chairs in stock! If i had known they only had one chair I would have purchased some where else (and for $100 less per chair!). THIS COMPANY IS NOT WORTHY OF YOUR BUSINESS!

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.

What's all the commotion about??? The staff at York are very knowledgeable and caring, ok so they offer a "coupon" what's the big deal - at least they SAVED me money!! The furniture was in within reason and I have recommended many others to buy from them. Thanks All - you are a good store.

5
★★★★★

What's all the commotion about??? The staff at York are very knowledgeable and caring, ok so they offer a "coupon" what's the big deal - at least they SAVED me money!! The furniture was in within reason and I have recommended many others to buy from them. Thanks All - you are a good store.

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1 out of 2 people found this review helpful.

.

I have recently purchased from York Furniture - and I found the staff to be extremely professional; courteous and forthright. I overheard them dealing with a difficult customer with great care - and the customer ended up very happy with the outcome. For those looking for a great place to find furniture go to York - you won't regret it!!

4
★★★★☆

I have recently purchased from York Furniture - and I found the staff to be extremely professional; courteous and forthright. I overheard them dealing with a difficult customer with great care - and the customer ended up very happy with the outcome. For those looking for a great place to find furniture go to York - you won't regret it!!

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1 out of 2 people found this review helpful.

.

I am a repeat customer and highly recommend York to all my friends. I get lots of opportunity to recommend because guests always want to know where I bought my furniture. High quality, great price and first rate service!

2
★★★★★

I am a repeat customer and highly recommend York to all my friends. I get lots of opportunity to recommend because guests always want to know where I bought my furniture. High quality, great price and first rate service!

.

I LOVE THIS STORE! I am a repeat customer getting ready to redo yet another room with York. I have always been very satisfied with quality, price and service. I ABSOLUTELY recommend them.

5
★★★★★

I LOVE THIS STORE! I am a repeat customer getting ready to redo yet another room with York. I have always been very satisfied with quality, price and service. I ABSOLUTELY recommend them.

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1 out of 1 people found this review helpful.

 

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