Botto Brothers Plumbing & Htg

★★★★☆
  • 128 Woodbury Rd Ste A

    Hicksville, NY 11801

    Map & Directions
  • 516-935-2900

About Botto Brothers Plumbing & Htg

Home & Garden

Home & Garden
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During Hurricane Sandy my hot water heater failed and I called Botto \r
Bros for service. They did come and as soon as the field plumber arrived\r
he said , I know what you problem is, NAT GRID shut off all gas due to\r
storm damage from

3
★★★★★

During Hurricane Sandy my hot water heater failed and I called Botto \r
Bros for service. They did come and as soon as the field plumber arrived\r
he said , I know what you problem is, NAT GRID shut off all gas due to\r
storm damage from

.

I was using Botto Bros for over a year and their service was decent but very pricey. Normally I do not post any feed back but this time I felt it was necessary.

During Hurricane Sandy my hot water heater failed and I called Botto Bros for service. They did come and as soon as the field plumber arrived he said , I know what your problem is, NAT GRID shut off all gas in your area due to storm damage from hurricane Sandy. Obviously they could not do anything about that. I was charged $200 including tax for a very short visit. This really bothered me. They could have told me over the phone or cancel the charge. In fact the tech said he had many calls all charging $200 a pop including tax. I even mentioned this to NAT GRID truck personal and they said that was WRONG.

I then called Botto Bros to complain and heard nothing back. At this point I called AMEX to challenge the charge and the end result was since the paper was signed by me, I was charged anyways. Eventually I spoke to the owner named Hunter and he gave the sob story of how expensive it is to run his business. I requested a refund and was given a hard NO. In fact at the end of the call, he said good luck with your basement rebuild, but it obviously was insincere to say the least.

This is being posted for your knowledge so you can make up your mind if you want to do business with this firm. I found another plumbing outfit with character and some compassion.

1
★☆☆☆☆

I was using Botto Bros for over a year and their service was decent but very pricey. Normally I do not post any feed back but this time I felt it was necessary.

During Hurricane Sandy my hot water heater failed and I called Botto Bros for service. They did come and as soon as the field plumber arrived he said , I know what your problem is, NAT GRID shut off all gas in your area due to storm damage from hurricane Sandy. Obviously they could not do anything about that. I was charged $200 including tax for a very short visit. This really bothered me. They could have told me over the phone or cancel the charge. In fact the tech said he had many calls all charging $200 a pop including tax. I even mentioned this to NAT GRID truck personal and they said that was WRONG.

I then called Botto Bros to complain and heard nothing back. At this point I called AMEX to challenge the charge and the end result was since the paper was signed by me, I was charged anyways. Eventually I spoke to the owner named Hunter and he gave the sob story of how expensive it is to run his business. I requested a refund and was given a hard NO. In fact at the end of the call, he said good luck with your basement rebuild, but it obviously was insincere to say the least.

This is being posted for your knowledge so you can make up your mind if you want to do business with this firm. I found another plumbing outfit with character and some compassion.

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.

When you need a plumber, I recommend Botto Bros. Plumbing and Heating Company. They are a small company consisting of two brothers that have been in business for over 40 years. They are both nice and know what they are doing. If you have anything from a leaky pipe to needing a new faucet, call them and they will get it done for you.

4
★★★★☆

When you need a plumber, I recommend Botto Bros. Plumbing and Heating Company. They are a small company consisting of two brothers that have been in business for over 40 years. They are both nice and know what they are doing. If you have anything from a leaky pipe to needing a new faucet, call them and they will get it done for you.

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