Grand Central Optical Co Inc

★★★★☆
Meet NYC's friendliest eyewear specialists.
  • 369 Madison Ave

    New York, NY 10017

    Cross street: btw E 45th and E46 Street

    Map & Directions
  • 212-599-1220

About Grand Central Optical Co Inc

Hours
Mon 8am-7pm Tue-Thu 8:30am-7pm Fri 8am-6:30pm Sat 10:30am-5:30pm

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AVOID AT ALL COSTS! Horrible experience trying to cancel an order 2 HOURS later and being told, for the first time and after the fact, that "store policy is no cancelations" by a rude and condescending "manager". I am fighting this charge and I will take them to small claims court if necessary. They are OVERPRICED, rude and have horrible service. Why would I wear glasses on my face every day after being treated in this manner.

1
★☆☆☆☆

AVOID AT ALL COSTS! Horrible experience trying to cancel an order 2 HOURS later and being told, for the first time and after the fact, that "store policy is no cancelations" by a rude and condescending "manager". I am fighting this charge and I will take them to small claims court if necessary. They are OVERPRICED, rude and have horrible service. Why would I wear glasses on my face every day after being treated in this manner.

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AWFUL! I called 2 hours after placing an order with them when I realized how overpriced they were and how I wasn't given an itemized receipt to cancel and I was informed by the manager, who was rude and condescending the entire phone call

3
★★★★★

AWFUL! I called 2 hours after placing an order with them when I realized how overpriced they were and how I wasn't given an itemized receipt to cancel and I was informed by the manager, who was rude and condescending the entire phone call

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haven't bought my glasses just yet but I stopped in after I had already thought I was going to get my glasses from lenscrafters. The girl there was very courteous, a european personality that's not cold but I guess could be viewed that

3
★★★★★

haven't bought my glasses just yet but I stopped in after I had already thought I was going to get my glasses from lenscrafters. The girl there was very courteous, a european personality that's not cold but I guess could be viewed that

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I went here after leaving my glasses on the plane. (Don't know how someone can see thru my lenses). They were excellent with their customer services and helped me pick out glasses. They even take my insurance and did all the paperwork for me which was great for me. I had new glasses in 2 hours \nThanks again. You guys rock!!!

2
★★★★★

I went here after leaving my glasses on the plane. (Don't know how someone can see thru my lenses). They were excellent with their customer services and helped me pick out glasses. They even take my insurance and did all the paperwork for me which was great for me. I had new glasses in 2 hours \nThanks again. You guys rock!!!

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the staff is very knowledgeable and understand what works and what doesn't work. Cutting edge frames. Great store and great location.

2
★★★★★

the staff is very knowledgeable and understand what works and what doesn't work. Cutting edge frames. Great store and great location.

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Ugh. Definitely don't use these guys.

They have a terrible attitude and, most importantly, they misdiagnosed me and refused to admit any mistake or even apologize.

Now, after getting lenses made based on their prescription, I'm $300 bucks in the hole. $70 for a prescription that was wrong and $230 for a new pair of lenses.

Truly terrible. And the worst customer service I've ever encountered.

1
★☆☆☆☆

Ugh. Definitely don't use these guys.

They have a terrible attitude and, most importantly, they misdiagnosed me and refused to admit any mistake or even apologize.

Now, after getting lenses made based on their prescription, I'm $300 bucks in the hole. $70 for a prescription that was wrong and $230 for a new pair of lenses.

Truly terrible. And the worst customer service I've ever encountered.

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I have been going to their place in Grand Central Terminal for years. The people are very knowlegable, friendly and they have a great selection of frames to choose from and if they dont have what youre looking for they'll get it for you. This fellow Gregg works there. He's got the best personality and if you are a picky customer, he's for you. He's very helpfull. By the way if you're a tipical New Yorker like me and you have a dog, bring him/her to the store, they love dogs

2
★★★★★

I have been going to their place in Grand Central Terminal for years. The people are very knowlegable, friendly and they have a great selection of frames to choose from and if they dont have what youre looking for they'll get it for you. This fellow Gregg works there. He's got the best personality and if you are a picky customer, he's for you. He's very helpfull. By the way if you're a tipical New Yorker like me and you have a dog, bring him/her to the store, they love dogs

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I always go to the store that's located in the Grand Central Terminal, but needed help because I lost my glasses and needed something real quick for a business meeting. When I called the store, they told me that I can come in and they would be able to help me. They informed me that I could go to either store. I didn't know that they had another location on Madison Ave., which was great because I work on 44th and Madison, so this store was one block away from me. The employees were able to help me find a frame and they already had my prescription on file. I ended up with a pair of Silhouettes because I love the rimless frames, and they told me that they would ready in 1 hour. The glasses were ready quicker than that and I was able to get to my meeting right on time. The employees were thorough and worked together to help me out. Thank You Grand Central Optical.

2
★★★★★

I always go to the store that's located in the Grand Central Terminal, but needed help because I lost my glasses and needed something real quick for a business meeting. When I called the store, they told me that I can come in and they would be able to help me. They informed me that I could go to either store. I didn't know that they had another location on Madison Ave., which was great because I work on 44th and Madison, so this store was one block away from me. The employees were able to help me find a frame and they already had my prescription on file. I ended up with a pair of Silhouettes because I love the rimless frames, and they told me that they would ready in 1 hour. The glasses were ready quicker than that and I was able to get to my meeting right on time. The employees were thorough and worked together to help me out. Thank You Grand Central Optical.

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I usually pass through the Grand Central Terminal and decided to stop in and check out the selection of frames that they have. I was surprised to find out how many brands they actually carry. The sales reps. were very polite and extremely helpful in picking out frames that best fitted my needs. I told them that I needed to go to a doctor and get my eyes examined and they informed me that they have doctors on staff that can perform the exam at that time, which was awesome. The whole process took about 30 minutes and the next day they called me to let me know that my glasses were ready. I thought they were kidding, but to my surprise, my glasses were really done. I love my glasses and can't thank these people enough. They made the whole process so quick and provided such great service. Highly recommend this place.

2
★★★★★

I usually pass through the Grand Central Terminal and decided to stop in and check out the selection of frames that they have. I was surprised to find out how many brands they actually carry. The sales reps. were very polite and extremely helpful in picking out frames that best fitted my needs. I told them that I needed to go to a doctor and get my eyes examined and they informed me that they have doctors on staff that can perform the exam at that time, which was awesome. The whole process took about 30 minutes and the next day they called me to let me know that my glasses were ready. I thought they were kidding, but to my surprise, my glasses were really done. I love my glasses and can't thank these people enough. They made the whole process so quick and provided such great service. Highly recommend this place.

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This store has many nice designer frames, and the doctors are OK, but the sales staff is rude and cold. I visited there twice. Sometimes they are nice if I show GREAT interest in purchasing their frames, but they are often quite pushy and want me to purchase as soon as possible. They also tend to overprice. Once I was trying to order a frame and lens but then I figured it's too expensive for me so I told them I don't want it because I can't afford it (I'm a student), and if it's really not possible for them, I can purchase the frame but get my lens somewhere else. It all happened before they even received the frame and of course they haven't made the lens yet, so I didn't bring them any trouble at all. Then one man offered to give me a 20 percent discount and see if I'm happy with that. I thought, well, I didn't know you could sell your stuff this way... Maybe I should have used my bargain skills from India... I said no thanks politely, I'd rather get lens somewhere else since my budget is a little tight. The two women sales staff in the store gave me terrible looks and complained right in front of me. The man reacted nicely and was helpful.\n\nGenerally, the store has kind of an eerie and unfriendly feel. I guess there's a chance that you won't feel the same if you are super rich and don't care about spending at least 800 on a pair of glasses. Otherwise, don't go there. Even if I become super rich one day, I'd probably go to 10/10 optical, where I had really good experience and where they also have equally nice designer frames and much more friendly staff.

0
★☆☆☆☆

This store has many nice designer frames, and the doctors are OK, but the sales staff is rude and cold. I visited there twice. Sometimes they are nice if I show GREAT interest in purchasing their frames, but they are often quite pushy and want me to purchase as soon as possible. They also tend to overprice. Once I was trying to order a frame and lens but then I figured it's too expensive for me so I told them I don't want it because I can't afford it (I'm a student), and if it's really not possible for them, I can purchase the frame but get my lens somewhere else. It all happened before they even received the frame and of course they haven't made the lens yet, so I didn't bring them any trouble at all. Then one man offered to give me a 20 percent discount and see if I'm happy with that. I thought, well, I didn't know you could sell your stuff this way... Maybe I should have used my bargain skills from India... I said no thanks politely, I'd rather get lens somewhere else since my budget is a little tight. The two women sales staff in the store gave me terrible looks and complained right in front of me. The man reacted nicely and was helpful.\n\nGenerally, the store has kind of an eerie and unfriendly feel. I guess there's a chance that you won't feel the same if you are super rich and don't care about spending at least 800 on a pair of glasses. Otherwise, don't go there. Even if I become super rich one day, I'd probably go to 10/10 optical, where I had really good experience and where they also have equally nice designer frames and much more friendly staff.

Pros: nice frames

Cons: bad service, cheat for money

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Walked by this store for years on my way to work so I tried it when I needed a new prescription. Eye exam was thorough. I needed a new reading prescription and also to see the computer screen. Salesperson was helpful in chosing a style and seemed to know what syles would work well with my particular prescription. There are a lot of frames to choose from. I ended up with a Lindberg frame and also a pair of Maui Jim sunglasses. Salesperson also helpful in checking my vision insurance and telling me my coverage.\r\nAll in all, I am very satisfied with my new glasses and I can read on the computer again.

2
★★★★★

Walked by this store for years on my way to work so I tried it when I needed a new prescription. Eye exam was thorough. I needed a new reading prescription and also to see the computer screen. Salesperson was helpful in chosing a style and seemed to know what syles would work well with my particular prescription. There are a lot of frames to choose from. I ended up with a Lindberg frame and also a pair of Maui Jim sunglasses. Salesperson also helpful in checking my vision insurance and telling me my coverage.\r\nAll in all, I am very satisfied with my new glasses and I can read on the computer again.

Pros: eye exam very good, lots of choices of frames

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I found the web page in Brazil and contacted this store about a Chanel frame that I wanted to buy for my wife while we were in New York City for a vacation. I was able to get the glasses made while we were visiting for the week and it was exactly what she wanted. We even got a pair of Ray Ban sunglasses with a subway map on them for my daughter. She won't take them off. She wears them on top of her head even when we go out to dinner. I got great service and we had a great time in New York City. I would recommend this store.

2
★★★★★

I found the web page in Brazil and contacted this store about a Chanel frame that I wanted to buy for my wife while we were in New York City for a vacation. I was able to get the glasses made while we were visiting for the week and it was exactly what she wanted. We even got a pair of Ray Ban sunglasses with a subway map on them for my daughter. She won't take them off. She wears them on top of her head even when we go out to dinner. I got great service and we had a great time in New York City. I would recommend this store.

Pros: Exact frame I wanted

Cons: Too far from Brazil

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I went for an eye checkup here. The doctor was fantastic. The sales people seemed to be just fine, at least one or two of them. I was being helped by a young woman, we were trying to choose glasses. Everything was going fine until this other woman stepped in (I wish she didnt). She only wnated to show me very expensive stuff (after I had already chose what I wanted, I guess my choice wasnt pricey enough for her

0
★☆☆☆☆

I went for an eye checkup here. The doctor was fantastic. The sales people seemed to be just fine, at least one or two of them. I was being helped by a young woman, we were trying to choose glasses. Everything was going fine until this other woman stepped in (I wish she didnt). She only wnated to show me very expensive stuff (after I had already chose what I wanted, I guess my choice wasnt pricey enough for her

Cons: Rudeness, overpriced

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I'm a long time customer and both my husband and I get glasses at this store. I got a reminder to use up my flex fund, but of course I waited until the last minute. And when I say the last minute, I mean the LAST minute. But I was able to pick out a great new frame by Oliver Peoples and got new lenses, with a slightly different prescription and I was able to use up my flex fund. I won't leave my flex fund to the last minute again. The salespeople were helpful even though there were a lot of other people who had procrastinated like me and it was busy. Everyone had the same story with their flex fund account. Worked out for a happy new year. Thanks for getting it done.

2
★★★★★

I'm a long time customer and both my husband and I get glasses at this store. I got a reminder to use up my flex fund, but of course I waited until the last minute. And when I say the last minute, I mean the LAST minute. But I was able to pick out a great new frame by Oliver Peoples and got new lenses, with a slightly different prescription and I was able to use up my flex fund. I won't leave my flex fund to the last minute again. The salespeople were helpful even though there were a lot of other people who had procrastinated like me and it was busy. Everyone had the same story with their flex fund account. Worked out for a happy new year. Thanks for getting it done.

Pros: Good way to use your flex fund account

Cons: can be busy

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I work in the area and just got a pair of glasses here. Very convenient to get done on the way to my train home. Very trendy - I got a much better looking pair than my normal style. I can't believe how many people have complimented me on my new glasses. I am totally satisfied and give this place 2 thumbs up.

2
★★★★★

I work in the area and just got a pair of glasses here. Very convenient to get done on the way to my train home. Very trendy - I got a much better looking pair than my normal style. I can't believe how many people have complimented me on my new glasses. I am totally satisfied and give this place 2 thumbs up.

Pros: near Grand Central

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I needed an eye exam for too long and just got my new glasses. I feel like I can see again! I'm really happy with my frames and how clear the lenses are. There were a lot of frames to choose from - I felt like I could choose a few that would look good on me. There were a lot of designer frames, if you want that. My insurance covered most of the cost and I feel like I got a much better pair of glasses than I could get at my usual chain place. These are much more fashionable and look a lot better. I have no complaints. This was a good find and a good deal.

2
★★★★★

I needed an eye exam for too long and just got my new glasses. I feel like I can see again! I'm really happy with my frames and how clear the lenses are. There were a lot of frames to choose from - I felt like I could choose a few that would look good on me. There were a lot of designer frames, if you want that. My insurance covered most of the cost and I feel like I got a much better pair of glasses than I could get at my usual chain place. These are much more fashionable and look a lot better. I have no complaints. This was a good find and a good deal.

Pros: Lots of frames

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i ordered lenses 2.5 weeks ago. have had to wear not very nice backup glasses in the meantime. they told me they would be ready in 8-10 business days. today is day 13. no lenses. i phoned at 445pm. got a very unfriendly woman who was snippy and curt with me. she said the glasses just came in today. i asked what time and why wasn't i called. it's almost 5pm. she just kept talking over me saying, ""do you want to come and pick them up?"" then i find out they're not even at the right store. they would have to be delivered. every time i go in that place, the women are so unfriendly, motor-mouthed and robotic. they could care less about customer service. it must be a miserable place to work is all i can say.

0
★☆☆☆☆

i ordered lenses 2.5 weeks ago. have had to wear not very nice backup glasses in the meantime. they told me they would be ready in 8-10 business days. today is day 13. no lenses. i phoned at 445pm. got a very unfriendly woman who was snippy and curt with me. she said the glasses just came in today. i asked what time and why wasn't i called. it's almost 5pm. she just kept talking over me saying, ""do you want to come and pick them up?"" then i find out they're not even at the right store. they would have to be delivered. every time i go in that place, the women are so unfriendly, motor-mouthed and robotic. they could care less about customer service. it must be a miserable place to work is all i can say.

Cons: unfriendly, rushed and late!

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I lost my sunglasses the week before I was going on vacation to Montauk. I needed a new pair fast. I work in the area and have vision insurance through my company. They made it so easy - I picked out sunglasses, they did all my insurance paperwork and I had a great pair of sunglasses for my vacation. I picked them up before I left and I had no worries to start my vacation. It couldn't have been easier.\r\nGreat place - they made my vacation!

2
★★★★★

I lost my sunglasses the week before I was going on vacation to Montauk. I needed a new pair fast. I work in the area and have vision insurance through my company. They made it so easy - I picked out sunglasses, they did all my insurance paperwork and I had a great pair of sunglasses for my vacation. I picked them up before I left and I had no worries to start my vacation. It couldn't have been easier.\r\nGreat place - they made my vacation!

Pros: Very convenient

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I never thought I'd love my glasses! I really didn't want to wear them, but now I love them! The salesperson helped me pick a frame that really looks good on me and I don't think I would have chosen the style without her help. She really knew what would looks good on me. I got a frame that's a little unique and stylish, but still right for work. I was amazed how many different styles they had in the store. The salesperson was very patient and helpful. I got an eye exam too - exam was thorough and checked everything. \r\nI want to get some sunglasses too, so I'll definitely be back.

2
★★★★★

I never thought I'd love my glasses! I really didn't want to wear them, but now I love them! The salesperson helped me pick a frame that really looks good on me and I don't think I would have chosen the style without her help. She really knew what would looks good on me. I got a frame that's a little unique and stylish, but still right for work. I was amazed how many different styles they had in the store. The salesperson was very patient and helpful. I got an eye exam too - exam was thorough and checked everything. \r\nI want to get some sunglasses too, so I'll definitely be back.

Pros: Great frame selection

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I was reccommended by a friend to go to Grand Central Optical for my new eyeglasses. I was actually surprised by the location because it couldn't be more convient. The store was very busy but I was still taken care of. The sales people offered their opinions without being to pushy. They were friendly and professional. I would definitely recommend this place to everyone I know. I am completely satisfied with my eyeglasses.

2
★★★★★

I was reccommended by a friend to go to Grand Central Optical for my new eyeglasses. I was actually surprised by the location because it couldn't be more convient. The store was very busy but I was still taken care of. The sales people offered their opinions without being to pushy. They were friendly and professional. I would definitely recommend this place to everyone I know. I am completely satisfied with my eyeglasses.

Pros: Great Staff

Cons: A small store

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I am like most people and wait until the last minute on most things. I needed to use up my flex spending account by the end of the year. I went to Grand Central Optical purchased Oliver People prescription sunglasses that were ready by the next day! The salesperson was familiar on all the paperwork I needed to get reimbursed, I didn't even know that I needed additional paperwork!

5
★★★★★

I am like most people and wait until the last minute on most things. I needed to use up my flex spending account by the end of the year. I went to Grand Central Optical purchased Oliver People prescription sunglasses that were ready by the next day! The salesperson was familiar on all the paperwork I needed to get reimbursed, I didn't even know that I needed additional paperwork!

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I went to the Madison location and had an excellent experience. My appointment was running a little late but the optician helped me search for my glasses while I was waiting. I got my glasses a few days later and am completely satisfied with my purchase.\r\n

2
★★★★★

I went to the Madison location and had an excellent experience. My appointment was running a little late but the optician helped me search for my glasses while I was waiting. I got my glasses a few days later and am completely satisfied with my purchase.\r\n

Pros: Large selection

Cons: None that I experienced

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The worst experience ever. The employees are very rude and nasty at the Madison location. Their boss shoulde be aware of this. He loses customers. They need to go back to school to learn how to give respect to the customers and how to talk to the customers. They are not so friendly at all. I went to purchase glasses one evening and i got pratically thrown out the store. I hope the real owner could read this review because he needs to get a new staff of opticians, because the ones that he has working there are no good at all.

0
★☆☆☆☆

The worst experience ever. The employees are very rude and nasty at the Madison location. Their boss shoulde be aware of this. He loses customers. They need to go back to school to learn how to give respect to the customers and how to talk to the customers. They are not so friendly at all. I went to purchase glasses one evening and i got pratically thrown out the store. I hope the real owner could read this review because he needs to get a new staff of opticians, because the ones that he has working there are no good at all.

Pros: thumbs down

Cons: thumbs down

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I've been a client of Grand Central Optical for several years, however, earlier in the year I went to one of those chain store and quickly saw the difference in service and experience. Needless to say it turned out to be a bad move to go to a different optical. I was so unhappy with my purchase that I decided to get another pair at Grand Central Optical. I love the fact that all the employees have experience and are aware of the various options that come with an eyeglass purchase. I will never go anywhere else!

2
★★★★★

I've been a client of Grand Central Optical for several years, however, earlier in the year I went to one of those chain store and quickly saw the difference in service and experience. Needless to say it turned out to be a bad move to go to a different optical. I was so unhappy with my purchase that I decided to get another pair at Grand Central Optical. I love the fact that all the employees have experience and are aware of the various options that come with an eyeglass purchase. I will never go anywhere else!

Pros: Experience, quick service, and patient sales people

Cons: Busy duiring lunch

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I been going to the chain stores most of my life thinking that I was saving a buck but it was always at the expense of quality and service. I have a very difficult prescription. A friend recommended Grand Central Optical. It was the best move I made. I had my glasses in less time than was expected. I was completed satisfied with my purchase and will definitely go back!

5
★★★★★

I been going to the chain stores most of my life thinking that I was saving a buck but it was always at the expense of quality and service. I have a very difficult prescription. A friend recommended Grand Central Optical. It was the best move I made. I had my glasses in less time than was expected. I was completed satisfied with my purchase and will definitely go back!

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I absolutely love Tom Ford sunglasses and have to admit that Grand Central Optical has among the largest selection anywhere that carries them. The staff was fun to work with and I ended up finding the ones I wanted that no one else had. They even offered to call me when the new styles arrive. I can't wait!

2
★★★★★

I absolutely love Tom Ford sunglasses and have to admit that Grand Central Optical has among the largest selection anywhere that carries them. The staff was fun to work with and I ended up finding the ones I wanted that no one else had. They even offered to call me when the new styles arrive. I can't wait!

Pros: Selection and customer service!

Cons: Can get very busy in a split second

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I've been to a lot of optical lately in search of the perfect pair of glasses. I walked in to Grand Central Optical by chance. I found the perfect pair of Lafont glasses. The staff was knowledgeable and friendly. I will definitely go back!

5
★★★★★

I've been to a lot of optical lately in search of the perfect pair of glasses. I walked in to Grand Central Optical by chance. I found the perfect pair of Lafont glasses. The staff was knowledgeable and friendly. I will definitely go back!

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I happen to be on a my way upstate for the weekend and realized that I didn't have my sunglasses with me. It was too late to turn back to get them. Then I noticed Grand Central Optical. I explained to the sales person that I was in rush. I gave them a price range and the type of look I wanted. I was in and out in ten minutes with a great pair of sunglasses. I found them by chance but I will definitely go back.

2
★★★★★

I happen to be on a my way upstate for the weekend and realized that I didn't have my sunglasses with me. It was too late to turn back to get them. Then I noticed Grand Central Optical. I explained to the sales person that I was in rush. I gave them a price range and the type of look I wanted. I was in and out in ten minutes with a great pair of sunglasses. I found them by chance but I will definitely go back.

Pros: Selection

Cons: Busy location

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I was in need of a new pair of glasses and looking for a new place to go because the last time I had glasses made it was big disappointment. A co-worker recommended Grand Central Optical. I was able to make an appointment for the same day. The doctor gave me a through examination and the staff helped me pick out a great pair of glasses. Grand Central Optical has made a life long customer.

2
★★★★★

I was in need of a new pair of glasses and looking for a new place to go because the last time I had glasses made it was big disappointment. A co-worker recommended Grand Central Optical. I was able to make an appointment for the same day. The doctor gave me a through examination and the staff helped me pick out a great pair of glasses. Grand Central Optical has made a life long customer.

Pros: Selction & service

Cons: Busy during lunch

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This place has glasses for every taste! I personally am in a profession where I can't explore my artistic side. I did my research and wanted to get silhouette frames. I went into the store with this in mind. The sales person let me know that the silhouettes were great but that the lindberg frames would be more practicale. They were right. I love my glasses. Definitely will go back soon to get presciption sunglasses.

5
★★★★★

This place has glasses for every taste! I personally am in a profession where I can't explore my artistic side. I did my research and wanted to get silhouette frames. I went into the store with this in mind. The sales person let me know that the silhouettes were great but that the lindberg frames would be more practicale. They were right. I love my glasses. Definitely will go back soon to get presciption sunglasses.

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I own several pairs of glasses and have had some bad experiences but going to Grand Central Optical was relief. They have a great selection of frames. I had a hard time deciding so I got several pairs. I have a fairly complicated prescription and they were able to have it done very quickly. The staff was fun and down to earth. They gave me their opinion without being pushy. It was the best eyeglass purchasing experience I have ever had. They have made a customer for life!

2
★★★★★

I own several pairs of glasses and have had some bad experiences but going to Grand Central Optical was relief. They have a great selection of frames. I had a hard time deciding so I got several pairs. I have a fairly complicated prescription and they were able to have it done very quickly. The staff was fun and down to earth. They gave me their opinion without being pushy. It was the best eyeglass purchasing experience I have ever had. They have made a customer for life!

Pros: Endless selection

Cons: None that I exprierenced

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I was very surprised by the service. Most stores along Madison Avenue tend to be snooty. The staff was very down to earth and took their time while they helped me pick the best glasses for my face. We got into a friendly conversation and found out that most of the staff have been working there for over five years. Its nice to think that when I call or need my next pair there is a high probability that the same opticians will be able to help me.

5
★★★★★

I was very surprised by the service. Most stores along Madison Avenue tend to be snooty. The staff was very down to earth and took their time while they helped me pick the best glasses for my face. We got into a friendly conversation and found out that most of the staff have been working there for over five years. Its nice to think that when I call or need my next pair there is a high probability that the same opticians will be able to help me.

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0 out of 1 people found this review helpful.

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GRAND CENTRAL OPTICAL is a small private owned store in grand central terminal. I broke my glasses one day and stumbled in there for a fix. While my frames were being fixed i noticied what a cool selection they had. Definitly will be back for my next pair of glasses and shades. In addition to repairs they do eye exams and contacts as well... very friendly and down to earth staff

2
★★★★★

GRAND CENTRAL OPTICAL is a small private owned store in grand central terminal. I broke my glasses one day and stumbled in there for a fix. While my frames were being fixed i noticied what a cool selection they had. Definitly will be back for my next pair of glasses and shades. In addition to repairs they do eye exams and contacts as well... very friendly and down to earth staff

Pros: free repair , friendly service and trendy frames

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popped in here while transfering from the subway to metro north and the selection was super duper. They had frames i have been looking for, for a long time. Service was friendly and not pushy in the slightest bit. I would definitly give them my stamp of approval.-henry

5
★★★★★

popped in here while transfering from the subway to metro north and the selection was super duper. They had frames i have been looking for, for a long time. Service was friendly and not pushy in the slightest bit. I would definitly give them my stamp of approval.-henry

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Its funny that i read a review about this place about contacts and the person felt totally opposite of me. I got a toric contact fit ( for people with astigmatisms) and can see great, better then ive seen in years!!!!! The doctor was very thorough and explained everything to me. When i came back for a recheck to make sure they were fitting properly the doctor explained how it was a perfect fit, as i had expected. The contacts were competitivly priced and ordered promptly. I was very happy with my experience, will be using them in the future.

2
★★★★★

Its funny that i read a review about this place about contacts and the person felt totally opposite of me. I got a toric contact fit ( for people with astigmatisms) and can see great, better then ive seen in years!!!!! The doctor was very thorough and explained everything to me. When i came back for a recheck to make sure they were fitting properly the doctor explained how it was a perfect fit, as i had expected. The contacts were competitivly priced and ordered promptly. I was very happy with my experience, will be using them in the future.

Pros: Service, great doctor. smooth transaction

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I got a pair of glasses from grand central optical and had trouble with the fit and the vision, after i took them home for about 2 weeks. I came back to grand central optical to fix the problem. They re-examined me and changed my lenses aswell as fixed the fit on my face. Other places i've been to decided they didnt know me after i spent money there but this place followed up with all their work.GLAD I WENT THEIR< definitly recommened!!!

5
★★★★★

I got a pair of glasses from grand central optical and had trouble with the fit and the vision, after i took them home for about 2 weeks. I came back to grand central optical to fix the problem. They re-examined me and changed my lenses aswell as fixed the fit on my face. Other places i've been to decided they didnt know me after i spent money there but this place followed up with all their work.GLAD I WENT THEIR< definitly recommened!!!

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I stopped in here in a hurry to get contacts , when i found out my prescription was expired. Grand central optical squeezed me in for a walk-in exam and nailed my rx accurately. Admitingly i do have a high prescription with an astigmatism so im sketchy on where i go, but, they did a great job. thanks so much!!!

2
★★★★★

I stopped in here in a hurry to get contacts , when i found out my prescription was expired. Grand central optical squeezed me in for a walk-in exam and nailed my rx accurately. Admitingly i do have a high prescription with an astigmatism so im sketchy on where i go, but, they did a great job. thanks so much!!!

Pros: what a nice place.

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Firstly I don't understand how this shop has good reviews at all. I had my eyes examined last summer and purchased contacts for 6 months. The contacts that were ordered were one of the cheapest and instead of lasting for a month, were only good for a week or so. When I turned up at the store this week, to order better lenses, I was told that it's NYS law that a prescription cannot be reordered under a different brand without re-examination, which is bullocks, of course. How do people order online then? So I took my prescription to an optician in Brooklyn, who tells me that such law doesn't exist and what's really law is that the opticians have the responsibility to make sure the prescription is accurate. I don't even know if Grand Central opticians filled my prescription accurately because neither can I see properly with my contacts or the glasses that I made with the prescription that they had filled. The new optician also tells me that the cheap contacts that were ordered for me shouldn't even have cost as much as they did - it was a fraud. Moreover, the service is really bad. When I walked in, the sales reps were eating, had major attitude and didn't even look at me in the face while talking to me. And they didn't even seem to get along with each other. I would not encourage this place AT ALL. There are few other opticians within walking distance to the station, take your money and insurance, and GO THERE! You'll be less frustrated. Now I've to fill my prescription and pay for it out of pocket. It's going to cost more, but it'll be guaranteed that I'll be able to see better, and be treated with respect that I deserve as a customer. \r\n\r\n

0
★☆☆☆☆

Firstly I don't understand how this shop has good reviews at all. I had my eyes examined last summer and purchased contacts for 6 months. The contacts that were ordered were one of the cheapest and instead of lasting for a month, were only good for a week or so. When I turned up at the store this week, to order better lenses, I was told that it's NYS law that a prescription cannot be reordered under a different brand without re-examination, which is bullocks, of course. How do people order online then? So I took my prescription to an optician in Brooklyn, who tells me that such law doesn't exist and what's really law is that the opticians have the responsibility to make sure the prescription is accurate. I don't even know if Grand Central opticians filled my prescription accurately because neither can I see properly with my contacts or the glasses that I made with the prescription that they had filled. The new optician also tells me that the cheap contacts that were ordered for me shouldn't even have cost as much as they did - it was a fraud. Moreover, the service is really bad. When I walked in, the sales reps were eating, had major attitude and didn't even look at me in the face while talking to me. And they didn't even seem to get along with each other. I would not encourage this place AT ALL. There are few other opticians within walking distance to the station, take your money and insurance, and GO THERE! You'll be less frustrated. Now I've to fill my prescription and pay for it out of pocket. It's going to cost more, but it'll be guaranteed that I'll be able to see better, and be treated with respect that I deserve as a customer. \r\n\r\n

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ran in from a layover on my train and the fixed my glasses for me at no charge. Service was excellent...i also noticed they had a lot of very nice frames...will definitly be back......

2
★★★★★

ran in from a layover on my train and the fixed my glasses for me at no charge. Service was excellent...i also noticed they had a lot of very nice frames...will definitly be back......

Pros: service!!!

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Horrible customer service. Exam was too quick and not informative. The doctor did not explain anything to me, just gave the prescription to one of the salesperson and went back to her room! The salesperson was very pushy and kept showing me expensive glasses, which I was not interested in at all. I kept telling her that I didn't want to spent that much (close to $700) but she was very reluctant to show me anything else. The staff was rude and not pleasant to work with (unless you want to spend money). They seemed to be talking about the patient before me, which to me, seemed quite unprofessional. I ordered contacts also but they messed up the prescription and it took them forever to get them. I would never go back to this place!

0
★☆☆☆☆

Horrible customer service. Exam was too quick and not informative. The doctor did not explain anything to me, just gave the prescription to one of the salesperson and went back to her room! The salesperson was very pushy and kept showing me expensive glasses, which I was not interested in at all. I kept telling her that I didn't want to spent that much (close to $700) but she was very reluctant to show me anything else. The staff was rude and not pleasant to work with (unless you want to spend money). They seemed to be talking about the patient before me, which to me, seemed quite unprofessional. I ordered contacts also but they messed up the prescription and it took them forever to get them. I would never go back to this place!

Pros: convenient

Cons: poor customer service, rude staff, poor exam

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I popped in this place just browsing, and ended up walking out with glasses and sunglasses. The staff is very professional and the selection is so diverse, picked with such taste i was very happy that i stopped in there. Check them out for sunglasses and regular glasses that have been selected with the utmost regard for style!!!!

2
★★★★★

I popped in this place just browsing, and ended up walking out with glasses and sunglasses. The staff is very professional and the selection is so diverse, picked with such taste i was very happy that i stopped in there. Check them out for sunglasses and regular glasses that have been selected with the utmost regard for style!!!!

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I was shooting up to poughkeepsie in two hours on metro north when i spotted grand central optical. I had recently lost my glasses so while i was waiting for the train i picked a new pair had them made and bought a present for my wife for the holidays. Basically killing 2 birds with one stone all while i was waiting for my train. The selection was neatly kept and very diverse and the service from the staff was excellent. I also learned while i was there that they do eye exams and contacts as well....check them out they are great!

2
★★★★★

I was shooting up to poughkeepsie in two hours on metro north when i spotted grand central optical. I had recently lost my glasses so while i was waiting for the train i picked a new pair had them made and bought a present for my wife for the holidays. Basically killing 2 birds with one stone all while i was waiting for my train. The selection was neatly kept and very diverse and the service from the staff was excellent. I also learned while i was there that they do eye exams and contacts as well....check them out they are great!

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I was on my way to a meeting when i realized my frame, which was holding my progressive lenses had broken. I walked over to grand central optical where they made me my distance prescription to get through the day in 30 minutes and had my full progressive prescription ready in 2 days. I was very satisfied with the service i experienced there and recommend it to anyone on the eyeglass market.

2
★★★★★

I was on my way to a meeting when i realized my frame, which was holding my progressive lenses had broken. I walked over to grand central optical where they made me my distance prescription to get through the day in 30 minutes and had my full progressive prescription ready in 2 days. I was very satisfied with the service i experienced there and recommend it to anyone on the eyeglass market.

Pros: quick, reliable service

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i stopped in while i was waiting for the train and ending up placing an order! the frames were very nice and showcased neatly and highly visible. the service was prompt and not pushy at all. great place to go, would actually call it one of my favorite places to shop, especially if your an eyeglass fanatic like me.

5
★★★★★

i stopped in while i was waiting for the train and ending up placing an order! the frames were very nice and showcased neatly and highly visible. the service was prompt and not pushy at all. great place to go, would actually call it one of my favorite places to shop, especially if your an eyeglass fanatic like me.

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my wife and i were walking down madison avenue and found this shop. such a great selection and service was wonderfull. After we bought a few things there we walked over to the one in grand central terminal and found it just as stocked with all sorts of eyeglass gems.... check them out we totally recommend it

2
★★★★★

my wife and i were walking down madison avenue and found this shop. such a great selection and service was wonderfull. After we bought a few things there we walked over to the one in grand central terminal and found it just as stocked with all sorts of eyeglass gems.... check them out we totally recommend it

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I was visiting from san diego one of my cousins in queens when we realized the lens was falling out of my very old frame. While traveling in the city that day we stopped in at grand central optical in world famous grand central terminal. Being the only eyeglass store in the whole terminal i knew it should be a good place. They made me up a new pair of glasses ( frames and lenses) very quickly and really saved my trip. I was extremely satisfied with them, im sure you will be aswell.

5
★★★★★

I was visiting from san diego one of my cousins in queens when we realized the lens was falling out of my very old frame. While traveling in the city that day we stopped in at grand central optical in world famous grand central terminal. Being the only eyeglass store in the whole terminal i knew it should be a good place. They made me up a new pair of glasses ( frames and lenses) very quickly and really saved my trip. I was extremely satisfied with them, im sure you will be aswell.

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I went there to fix my glasses that were broken. Only one of the glass was broken but they told me I had to change both. I agreed, paid the 300$ and when I came back the week after, the frame was damaged. (it was scratched and had a kind of glue stuck to it) I told them these glasses were brand new when i came and only the glass was broken. they told me they would fix this, but when I came back again the next day, it was not perfectly repaired, there are still scratches on the frame...
ONE ADVICE: DO NOT GO THERE...there are PLENTY of others stores!!

1
★☆☆☆☆

I went there to fix my glasses that were broken. Only one of the glass was broken but they told me I had to change both. I agreed, paid the 300$ and when I came back the week after, the frame was damaged. (it was scratched and had a kind of glue stuck to it) I told them these glasses were brand new when i came and only the glass was broken. they told me they would fix this, but when I came back again the next day, it was not perfectly repaired, there are still scratches on the frame...
ONE ADVICE: DO NOT GO THERE...there are PLENTY of others stores!!

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1 out of 1 people found this review helpful.

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the most diverse selection of frames in the city!!! Ive been wearing glasses all my life and i have found the eyeglass SANCTUARY!!!!

2
★★★★★

the most diverse selection of frames in the city!!! Ive been wearing glasses all my life and i have found the eyeglass SANCTUARY!!!!

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Do yourselves a favor and spend an afternoon at this place. Excellent service, knowledgable staff and most importantly great frames with excellent lens options. I had a great experience here and im sure you will too.

5
★★★★★

Do yourselves a favor and spend an afternoon at this place. Excellent service, knowledgable staff and most importantly great frames with excellent lens options. I had a great experience here and im sure you will too.

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A friend recommended this place to me and I gave it a shot. They did a great job and I too will recommend this to you. The exam was very thorough and the selection was excellent. I found a pair for regular glasses and for sunglasses and both were made very promptly. I was very happy with the visit.

2
★★★★★

A friend recommended this place to me and I gave it a shot. They did a great job and I too will recommend this to you. The exam was very thorough and the selection was excellent. I found a pair for regular glasses and for sunglasses and both were made very promptly. I was very happy with the visit.

Pros: service, selection, professionalism

 

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