Faina European Day Spa

i have seen the review's at Faina European Spa and i decided to come before my wedding for a day of "beauty"
to relax with a few of my friends. I had a massage, mani, pedi, and a facial. it was sensational and so relaxing. i recommend this place to anyone.

Stare

Posted 11/23/09

I attended Faina European Day Spa for a day of beauty. I had a facial, massage, mainucre & pedicure. The services were wonderful, the atmosphere was very relaxing and I enjoyed every moment at the spa. I would recommend the spa to all of my friends.
Racun

Pros: Good service and convineed location

Posted 11/23/09

The atmosphere is wonderfu and everyone is extremely professional. It is completely worth the price!!

Posted 11/06/09

Probably the best technique for massages in the city.
I take massages and facials quite regularly and this one has the best technique ever... very upscale clean spa with outstanding massage therapists. Facials are also really great. Try it out !

Pros: Best technique for massages

Posted 10/30/09

Was greatly impressed when I came in for a full spa day at Faina's. Each service was performed professionally and with great attention. The massage therapist gave me exactly the right Deep Tissue massage my muscles ached for. My skin felt soft! Loved the stream shower! And the girl who gave me my first Brazilian wax was very kind and talked me through it. Would come back soon!

Pros: Massage, Facial, Body Scrub, Wax

Cons: nothing

Posted 10/28/09

I have went to lots of spas before, but this one beats it all. The environment is cute and cozy with soothing music and great staff. The staffs are very knowledgeable and know what they're doing which makes the experience even more invigorating. The massages, facials and body scrubs are all excellent. I love this place, plus they provide gift certificates. I highly recommend this place, it's an experience you will never forget.

Pros: Friendly staff, best facial

Cons: none

Posted 10/26/09

I wanted to surprise my boyfriend with a visit to a Spa. I made an appointment for a 1 Hour Couples Massage. It was very romantic. There were flowers, candles, music and of course wonderful massages which were done in the same room. I loved every moment of it even afterwards when we had champagne and chocolates. We were in a small secluded area from the rest of the spa. Just the two of us. I will definitely be going back soon to try a Couples Package!

Posted 10/26/09

I came here for Spa Week upon reading the general raving reviews. It is located in a convenient area in Columbus Circle in an apartment building. The absurd thing to first strike me is that they informed me to arrive 15 minutes earlier which I rushed to and did, but they did not place me in a room until 10 minutes after my appointment time. Not to also add that the entire service was entirely rushed. I got the scrub and massage which was supposed to be an hour long, but it was probably at most 35 minutes with the waiting. Also, I believe the woman is Faina, hence the owner of the spa, who was extremely rude and not personable at all. She barked at me and treated me condescendingly.

I did like the scrub which was invigorating with the hot shower, and it made my skin ultra soft but when factoring the other items in, this is by far the worst spa experience I have ever had. If you are looking to unwind in a relaxing environment, then this is not the place for you.

I will not come back nor will I recommend any friends to come here which is a shame since I go to school a few blocks away and would love to have a spa so nearby.

Pros: Nice scrub and massage

Cons: Overly rushed, rude receptionist, more waiting than services

Posted 10/24/09

I went here earlier this year because I received a gift certificate for a spa package. The actual spa treatments were great. I had a great massage and facial. However, the attitude of the staff and animosity between them was uncomfortable, unprofessional and it ruined my experience there. Otherwise, I would have given this place a top rating. The staff was unfriendly and rude to me and to each other. A staff member who was an older lady scolded a younger staff member in front of me and other customers. I would not go back to this place and I do not recommend it because even though the actual treatments were great, the environment was awful. It felt like they acted as though they were doing me a favor by performing their services even though they were getting paid to do so. I hope the staff as been changed since I've visited....

Pros: Spa treatments. Massages are great.

Cons: Staff's attitude. Hostile and uncomfortable environment.

Posted 10/20/09

I went for a seaweed mask and liked it so I decided to book a champagne facial for spa week. I was disappointed especially since I liked the seaweed mask and expected the facial to be just as good. My facial started 30 minutes after the scheduled time, no explanation was given until they actually brought me into a room and I questioned why the person I requested was not there. That was finally when they told me that she was out sick. Ok fine, thats not entirely their fault, but I would've expected them to tell me when I first arrived instead of keeping me waiting clueless. The facial itself was ok, I felt as if she spent more time massaging my face and keeping the mask on rather than the extractions themselves. Extractions is the main reason I get facials, and for her to skimp on them I was disappointed. She even suggested during the facial that I should get another facial since they were cheap for spa week in another week or so if my face still wasnt clean. Why should I need to get another facial in a week, if you performed the facial well? At checkout it was very obvious that I was not satisfied so the owner justified the shortage of extractions by saying that you can't do many extractions because of the risk of infection. I was hoping I would find a new place to get facials but sadly this wasn't the case.

Pros: nice masks

Cons: not professional, facial didnt meet me expectations

Posted 10/14/09

Fay is incredible. My very sensitive skin always looks much better following a visit. And I have not had one breakout from any services, amazing given my skin problems.

Pros: massage, extraction, masks

Cons: prefer different music

Posted 10/07/09

wonderful staff, exceptional services! Received a gift certificate for Summer Getaway package and it was the best gift I have ever experienced. I purchased a gift certificate for the same package for my sister as soon as I returned home from Faina's. Will be coming back soon myself!

Pros: nothing

Cons: everything

Posted 09/20/09

I did one of their summer specials, where I got a 60 min full body massage, spa facial, aromotheraphy hand treatment, and a spa pedicure, then I also threw in a spa manicure. Very reasonably priced compared to other places and great service. The champagne and chocolate at the end capped off a really wonderful day. The treatment was only scheduled for 3 hours, but I ended up staying almost 4 hours, and was not rushed at all. The massage was absolutely fantastic, totally worked out tensions I had in my upper back/shoulder area and the masseuse was very attentive. The mani/pedi was also great. I forget her name (was from Israel), but she was extremely attentive and the spa treatment makes your skin so smooth. The facial and hand treatment were just okay, pretty much I could have done it myself at home, but overall it was a great experience and I would highly recommend Faina.

Pros: massage, mani/pedi

Cons: Facial was just okay

Posted 09/20/09

Terrible customer service from front desk!!! Will not come back!

Posted 09/18/09

I have had numerous massages throughout the city, including at the Mandarin Hotel at the Time Warner Center. The massage I received here was far superior to the one at the Mandarin and the Peninsula. It comes down to the massage therapist, and Jeanne is one of the best here.

Pros: request Jeanne

Cons: request a room away from the nail area

Posted 09/13/09

Came in this weekend for a package. The place was decently packed for a Saturday. The treatments itself were relaxing and felt great. Did see some stress from front desk girl and workers concerning who will perform the services and the sequence of them. Evidently, she was in a nervous state and could have used more hospitality measures. Could have been less pushy with the tip as well....did not need a "lesson" on how to tip in nyc. Checking out and in was stressful but the services I had made up for it. Worth a try.

Pros: treatments

Cons: stressful vibe from workers?

Posted 08/07/09

Fantastic services, clean spa, and great customer service at the front desk. Enjoyed every minute in a spa. Will be back.

Posted 08/07/09

Came in for a couple's body massage. Everything from the moment we walked in was perfect. A nice cup of hot tea tasted amazing after being stuck in the rain. Afterwards, we enjoyed our champagne and chocolate. My husband's back feels great after the massage too! We both feel very relaxed and will come back soon!

Pros: Staff is friendly, Great Treatments, Romantic

Cons: parking

Posted 08/01/09

I have had several brazilians here with a different person each time. Everyone was very nice and made an unpleasant service extremely bearable. Definitely recommend. The place is small but I like that fact. Feels more private.

Pros: Very nice staff

Posted 06/22/09

I frequent this spa and have enjoyed my experience everytime. Normally, I book appointments with short notice, and they have always accomodated me without a problem. The spa employees are very friendly and helpful, also very knowledgeable. I have gotten massages, facials, and body scrubs here, and the service is exemplary. I recommend going during the weekdays in the afternoon when there is less congestion.

Pros: great ambiance, skillfull people

Cons: none

Posted 06/22/09

My boyfriend has been pretty stressed out lately and since he's never had a massage, I thought it would be a great idea to get one together. Faina European Spa had great reviews, so I decided to give it a chance. The couple massages were amazing. I had Emily and my boyfriend had Mimi. They definitely worked all of the knots out of our backs. AND we had enjoyed champagne and chocolate together in a private area. My boyfriend and I fell in love with Faina European Spa! We will definitely be going back there!

Cons: none

Posted 06/13/09

I have visited this spa several times, and was very happy with my experience there. They have a variety of facials/services for both men and women. The esthetician always explained step by step what she was doing, was very attentive to my skin. LOVE this place-great service, warm atmosphere and good price!!!!!

Pros: price, service, warm atmosphere

Posted 06/13/09

Everything and everyone were great! Recommend this place to everyone who wants to surprise their love ones! The spa is cozy and small!

Pros: massage, customer service

Cons: location

Posted 05/23/09

I decided to celebrate the Mother's day in a Spa this year. I am happy I made that choice. From the moment we entered faina's everything was great-the staff is so polite and attentive, the services are wonderful. My mom has never been to a spa before, so her first experience was excellent. I would come back there again, and will recommend my friends to visit this place as well. THANK YOU. You really made our day very SPECIAL!

Cons: none

Posted 05/09/09

If you plan on going to this "Spa" I recommend looking at reviews on other sites besides Citisearch. While the staff is nice, the "Spa" and I put this in quotation because I don't believe it deserves to be called this type of facility.

Cons: Facility is small and lacking cleansiness
the services rendered are not done professionally
Walls are paper thin, you can hear everything
The staff is very disorganized in how they handle sequence of appointments and how they perform the procedures.

Pro's: The staff is nice

I would not come back to this facility again.

Pros: Nice Staff

Cons: Everything else

Posted 04/18/09

My friend and I had appointments today. I was waiting for 10-15 min, but the receptionist offered me some tea and showed me the magazines, so I was entertained. I have to tell you, the services I received were worth waiting for. Receptionist led me to the room where I received scrub and body massage treatments. Decoration of the spa is not that exciting, but the overall feeling was excellent. My friend also enjoyed her facial. Her skin looked amazing. I will definitely come back.

Pros: great staf

Cons: none

Posted 04/18/09

The staff was wonderful, and the services were worth their weight in gold. I would suggest them to all my friends, and will return there whenever I am in town.

Pros: Fantastic service, beautiful decor, relaxing atmosphere

Posted 04/17/09

I was surfing on city search 4 months ago and came across to this place on city search, because it's very close to my place, so I decide to try it out. After looking at my skin (combination/oily), Faina recommended me to do a series of Glycolic acid with periodic cleaning. Through these treatments, my skin is really a loooot better than before! I get to see the improvement from each treatment and I am so impressed! so is my boyfriend~ everyone should give Faina a shot and you will be amazed!

Posted 03/02/09

a real treasure-- ask for Fay for the facial. She is fantastic! i've been to Georgette Klinger, Bliss, Canyon Ranch-- Fay's facial might be the best i've ever had--

Pros: clean, professional, quiet, relaxing-- and best facial ever!

Cons: not a high tech atmosphere but that was okay with me-- clean and very professional

Posted 02/23/09

I've been a regular at Faina's since a friend bought me a gift certificate as a birthday present almost six years ago. I'd never been to a day spa before, and after that day I was hooked. The rooms are clean and cozy, the front staff is always kind and helpful, and the technicians--there aren't enough words to describe their thorough, professional, and considerate treatments and attention to detail. I am always so relaxed after a couple of hours spent having Faina herself or one of her colleagues give me a facial, I feel like a new woman, with skin that just glows. The prices are truly reasonable (and there's always seasonal specials for new and regular customers to enjoy), the location is perfect and mass-transit friendly, and there's great food and shopping nearby, so visitors to Faina can make a whole day out of the trip--I often do!

Pros: calming environment, mass-transit friendly, natural products

Cons: parking options are limited

Posted 02/21/09

Look at the 5 stars with gleeming feedback. A little too good, yes? Click on the "reviewers" and many are new accounts that only reviewed this SPA. Fishy? I think so.

No evidence that Faina is directly involved in writing their own reviews but you should be careful.

Good luck.

Posted 02/10/09

I am going to this spa for years. I always get different kind of services like massage, facial, manicure and pedicure and all of them are excellent. Staff there is very polite and professional, and they make me feel like I'm in heaven. I always recommend Faina Spa to my friends, and all of them became regular customers and are very happy that they went there. I can't wait to go there again. I love this place.

Pros: Everything and everyone who works there, starting from receptionist in the front

Posted 02/02/09

I went to this spa last week with my daughters. It was my first time there and in a Spa in general. I just would like to share with the experience I had so that people can get an idea what it feels like to be pampered. As soon as we came in the receptionist took our coats. They provided us with the robe, slippers and all the other necessary stuff. I had a package (don't remember the name of it) ? with several services included. They started with mani and pedi which I really enjoyed. While the technician was doing my nails, Elina, the receptionist, offered me and my kids their special herbal tea ?it tasted sooooo good.. After that I had a massage. The therapist worked on the spots that were bothering me the most. After that terrific massage I thought I could fly! And the main thing is that it was the first experience in a spa not only for me, but for my little girls as well. They were a bit scared in the beginning, but the staff made them relax and they really enjoyed the treatments. The rooms are cozy and clean, music and atmosphere make you forget about everything in the world!!! I would definitely recommend this spa to my family friends who really need to be pampered.

Posted 02/02/09

Faina European Day Spa - THE RIGHT CHOICE !
I'm usually a huge fan of Avanti Day Resort in New Jersey - FORGET THAT!!!!
This was the best massage I've gotten in years.
I felt relaxed from the moment I got in, from a friendly energetic receptionist Alina.
To the best massage therapist Emily!
I love Faina European Day Spa !! You should go to Faina European Day Spa!!!
Recommend this to your friends, family, husband anyone you care about
this will brighten up their whole week !!
THANK YOU

Pros: Clean, Friendly, On time, Amazing at what they do!

Cons: There not in NJ! LOL

Posted 12/14/08

I truly enjoy my visits to Faina's European Spa. The body scrubs and body massages are reeeeaallly GREAT!!! It's like the massage therapist knows all the right spots to work on. My mom and I love to do a mother and daughter thing by getting one of Faina's spa packages, especially the facials. I used to have problematic skin and ever since I've been getting their facials and peels, it's like I have perfect skin now, Marina and Fay are the best!!! They are very helpful and Faina herself is wonderful. I've been going to Faina for some time now. I've recommended this spa to my friends when they come from out-of-town and they just adore a relaxing spa day.

Pros: Facials, massage, relaxing quite atmosphere, is conveniently located near most trains

Cons: parking

Posted 11/04/08

I went there for my birthday. It was fabulous. Everyone was pleasant. I recommend this spa to anyone that wants to feel pamper. Very relaxing atmosphere.

Posted 10/14/08

OMG!!! I love this place. Best Spa ever!!! My girlfriends and I are big spa addicts. I've tried various spas before and they are okay. A friend of mine referred me to Faina European Spa, so i called and made a reservation for the Spa Pamparing package, and all i can say is FABULOUS!!!! My friends and I are regulars now, lol. There staff is just sooo nice and they make you feel relax the moment you walk in. The place is also intimate, so on special occassions, my boyfriend and I always pay Faina's Spa a visit. He loves the massages. I just love everything, from their facials to their pedicures!!! :-)

Pros: Staff is wonderful, service is top-noch, very relaxing, the price is reasonable

Posted 09/17/08

I HAVE BEEN REGULAR COSTUMER AT FAINA SPA SINCE 2003 . I AM VERY HAPPY WITH THEIR SERVICE .THEIR STUFF IS SO FRIENDLY , LIKE A FAMILY . SPECIALLY ESTHER AND HER WAXING IS AMAIZING. BODY MASSAGE WITH ANIA AND FACIAL WITH FAY ARE EXELLENT.

Posted 08/18/08

Perfect! Thankfully, not to crowded for a Saturday, so my friends and I were attended to thoroughly and kindly. Also, I would like to thank this place for their honestly, I had forgotten my tiffany's necklace in a pocket within my robe. I had called the spa immediately and they searched through all of the laundry to find it. I was sitting on the couch praying for a call back...thank you ladies so much for returning it to me!

Posted 08/02/08

I have been to many spas around the world! Had a share of both good and bad experiences...some horrible ones as well! However, I could honestly tell citysearch viewers that Faina European Day Spa is among the finest I had ever been too!

Pros: top notch everything

Posted 08/02/08

I was given a $100 gift certificate for my birthday. I chose the spa pampering package (body scrub, massage, facial, and lunch). I reserved the appointment with my credit card but informed the receptionist that I would be paying for my package with the gift certificate and cash. Without taxes and tips, this package cost $269. I was very excited about going to this spa. The two women who gave me the facial and body treatments were excellent, very professional, and friendly. The only sore point was when I was about to take off my robe to receive my facial. This older women (who was at the front desk) entered the room and she asked me if I was going to pay the difference between the gift certificate amount and the price of the package. I was insulted. Of course I was going to pay the difference; I can count. Did she actually think that I thought a $100 gift certificate would be enough to cover the cost of this package? What kind of question was that? Although I enjoyed the spa package; I won't be returning to that spa.

Pros: Ambience, employees giving the facials, massage, etc.

Cons: Lacking customer service skills

Posted 07/18/08

A bunch of us girls booked the place based on citysearch reviews. It was much smaller than we expected. They do not have enough rooms for us, and we were ushered from one room to another like cattles. One of the rooms were divided using screens which you can see through between the panels. No privacy at all!!! The floors were not cleaned between clients and there's only one small shower which lacks pressure (they called that steam shower). The food was prepared in the hallway and we were served in the reception area. To top it all, our gifts were cheap samples of nivia/olay moisturizers/body wash. One would expect, something a little more for the price they charge. Quite disappointed.

Pros: Relatively polite staff

Cons: Too expensive for what they offered.

Posted 07/10/08

Being very glad that they were able to book me last minute, I had a facial with Fay last weekend, who is an absolute genius in skincare. Everybody here is friendly and chatty. The receptionist, a young Russian girl was very pleasant to have ?girl talk? with and had recommended me an array of places to visit during my stay in NYC (I?m from VA). She personally suggested I try eyebrows threading for the first time with another worker, Ester; which is now on my agenda of things to do next time I visit NYC. Thank you!

Pros: the facial and the pleasantness

Posted 07/05/08

I went there for a getaway with my boyfriend for our anniversary. The place is small, but accommodating. The staff is relatively friendly. We weren't rushed and enjoyed ourselves. The shower facilities are basic and was not cleaned in-between clients... old wash clothes/shower products were visible on the floor. We were served chocolates and they reuse the same plate without washing.

The massage was good, pedicure was nice... but not 100% professional. Also, bring cash for the tip! You cannot add it to your cc.

Posted 06/29/08

Very professional staff. I've been here many times for a variety of services and I always leave happy. The only reason I don't give this spa 5 stars is that it's a bit too expensive for me, so I can't go as often as I'd like.

Pros: facials and waxing services are fabulous

Cons: prices a bit high for me

Posted 06/04/08

Last week I decided to treat myself at Faina European Spa after a girls night talking about beauty, health and relax. I booked an appointment for a body massage, facial, manicure and pedicure. Everything was so easy and well done from the moment I called until I left the spa. When I arrived I was welcomed by a friendly, kind and smiling staff. They made me feel immediately comfortable and happy about my choice. Every treatment was just what I was looking for. I did realize how professional all the therapists are at this cozy and elegant place. The long magnificent body massage, the perfect facial, manicure and pedicure... I felt a new person!
I will be back for sure and I will bring with me my husband - they also have a good selection of couples packages, not even expensive, plus special offers all the time - who also noticed right away how satisfied I was about my decision to invest some money to renew myself :)
I higly suggest Faina Spa absolutely to everybody!

Posted 03/18/08

This spa is very intimate and cozy! The atmosphere at Faina's is relaxing and comforted by the charming staff. My husband and I went here last Valentine's Day for one of their special packages for couples. The champagne rose scrub (which smelled excellent) and the body massage were done in the same room with lovely music and aromatherapy candles. Afterwards, we both received a clarifying facial and a manicure and pedicure. Than we were served champagne and chocolate in a private setting. I'd highly recommend this place for romantic getaways! In addition, I was pleased with their selection of skin products and picked out a wonderful anti-aging mask for myself. Very nice spa....perfect for relaxation!

Pros: skilled staff, intimate setting

Posted 01/22/08

I absolutely love this place! I have never been to a spa before so when I went to Faina's European Spa, I was a little bit nervous about what to expect. From the moment I rung the bell I was greeted with a cheerful hello. Aromatherapy candle scents filled the air and I relaxed a bit. The staff was really friendly and so inviting. My facialist guided me through the whole thing. She explained what she was going to do before she did it and afterwards she recommended some products to help improve my complexion. My visit to this spa ended way too soon! I cannot wait to book another appointment and go back for another visit! I highly recommend this spa to anyone looking to get away from the stress and the chaos of the noisy streets and crowded sidewalks of the city. Great for first timers looking to "ease" into the spa experience and excellent for couples who are looking for a quiet, cozy and relaxing evening together!

Pros: very friendly and highly professional staff

Posted 10/24/07

I have been to spas all over the world and thought I would give this one a try after the good reviews I read. Do not go to this spa! When I arrived my appointments had been erased from the book, with the receptionist claiming I had not confirmed, which I indeed had! Next, I was shuffled into a room where one of the staff told me she would be giving me my facial. She never introduced herself and spent the whole time telling me how I should use better more expensive products to clean my "delicate skin" rather than explaining the process and products she was using. My next treatment was a body scrub. The same staff person brought me to the new room which was merely divided from an adjoining room with a sliding partition. After my scrub, she showed me to the shower and proceeded to give me a hand towel to dry my whole body!!! Plus, I had no new robe and had to use the one covered in body scrub salt to make my way back to the treatment room for a back rub. The back rub was the best part, but only lasted 20 minutes. The absolute worst part of the experience was when it came time to pay. When I booked my treatments I specifically asked if I could use a spa wish gift certificate for payment during spa week. The person who booked my appointment said it would be no problem. Well I guess things change after they rope you in and offer you no choice in the matter. When it came time to pay the receptionist insisted they have a clear policy, on their website that they cannot accept gift certificates for specials. When I asked her to show me that on their website or any where in writing, she could not produce anything. When she called the manager I could hear the condescension on the other line. This was an absolutely terrible experience which left me more stressed than relaxed. DO NOT GO HERE.

Pros: Masseuse

Cons: Unfriendly, false advertisement, poor communication, overall stressful experience

Posted 10/20/07

I rarely splurge and "pamper" myself, so when I do I like the whole experience to be easy and satisfying. At Faina I felt very relaxed and well taken care of. All the employees were friendly, helpful, and patient even though I was obviously not a big spender or a frequent customer. My spa facial was luxurious and well worth the money (which wasn't even too bad for NYC).

Pros: customer service

Posted 10/11/07