Jared The Galleria of Jewelry

★★★★☆
  • 300 Hylan Dr. Jay Scutti Plaza North

    Rochester, NY 14623

    Map & Directions
  • 585-424-3950

About Jared The Galleria of Jewelry

Categories
  • Jewelry
  • Diamonds
  • Watches
  • Custom Jewelry
  • Jewelry Repair Shops
  • Goldsmiths & Silversmiths
  • Gifts & Novelties
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M-Sa 10am-9pm, Su 12pm-5pm
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    .

    My experience at jared galleria of jewelers Henrietta Ny and why I will NEVER go back: \r
    \r
    On feb 14,2014 my husband and I went In to pick out a new diamond to put into my engagement ring. We found a diamond we fell in love with.

    3
    ★★★★★

    My experience at jared galleria of jewelers Henrietta Ny and why I will NEVER go back: \r
    \r
    On feb 14,2014 my husband and I went In to pick out a new diamond to put into my engagement ring. We found a diamond we fell in love with.

    .

    They are great when you are a buyer. But beware when you need to use the extended service agreement they said covers "everything including loss". I was misled when purchasing an extended service agreement for a ring. It is obvious to me that the incentive plan for clerks is conducive to "stretching the truth". When the pearl came loose from the ring setting and was lost, we were under the impression it was covered, based on what we were told during the purchase process.
    More disturbing, was the store manager's response to my concerns. When presented the opportunity to make it right, she essentially called me a liar and sent me on my way. I'm not sure if her reaction is the culture of that store or the whole organization, but either way it is not a good business practice.
    I will never shop there again.

    1
    ★☆☆☆☆

    They are great when you are a buyer. But beware when you need to use the extended service agreement they said covers "everything including loss". I was misled when purchasing an extended service agreement for a ring. It is obvious to me that the incentive plan for clerks is conducive to "stretching the truth". When the pearl came loose from the ring setting and was lost, we were under the impression it was covered, based on what we were told during the purchase process.
    More disturbing, was the store manager's response to my concerns. When presented the opportunity to make it right, she essentially called me a liar and sent me on my way. I'm not sure if her reaction is the culture of that store or the whole organization, but either way it is not a good business practice.
    I will never shop there again.

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    .

    DON'T SHOP HERE! We bought a pair of diamond earrings here in May. Paid $1600 for them - and within five months the screw on the post was stripped, making them unsafe to wear. We took them into the store and were told we'd have to pay to have them fixed, since we didn't pay $150 for their jewelry protection plan when we bought them. I've been wearing earrings for over thirty years and have NEVER had an issue with a post, so we didn't pay the extra money for their special plan (since they told us the diamonds themselves were covered for life). They sell inferior goods at inflated prices - and then want more money for you to make their inferior product right. When we told our 21 year old son the story, he said "What do you expect going into a chain store like that?" I wish we would've been as smart as our kid is! Needless to say, we'll NEVER shop here again, and would advise other people to stay away, too.

    1
    ★☆☆☆☆

    DON'T SHOP HERE! We bought a pair of diamond earrings here in May. Paid $1600 for them - and within five months the screw on the post was stripped, making them unsafe to wear. We took them into the store and were told we'd have to pay to have them fixed, since we didn't pay $150 for their jewelry protection plan when we bought them. I've been wearing earrings for over thirty years and have NEVER had an issue with a post, so we didn't pay the extra money for their special plan (since they told us the diamonds themselves were covered for life). They sell inferior goods at inflated prices - and then want more money for you to make their inferior product right. When we told our 21 year old son the story, he said "What do you expect going into a chain store like that?" I wish we would've been as smart as our kid is! Needless to say, we'll NEVER shop here again, and would advise other people to stay away, too.

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    .

    DON'T SHOP HERE! We bought a pair of diamond earrings here in May. Paid $1600 for them - and within five months the screw on the post was stripped, making them unsafe to wear. We took them into the store and were told we'd have to pay

    3
    ★★★★★

    DON'T SHOP HERE! We bought a pair of diamond earrings here in May. Paid $1600 for them - and within five months the screw on the post was stripped, making them unsafe to wear. We took them into the store and were told we'd have to pay

    .

    My boyfriend bought me a chocolate diamond for Christmas. This was our first and last experience with the big advertiser. The ring was 2 sizes too small because they only carry fat girl sizes. We took it into get sized. They said it

    3
    ★★★★★

    My boyfriend bought me a chocolate diamond for Christmas. This was our first and last experience with the big advertiser. The ring was 2 sizes too small because they only carry fat girl sizes. We took it into get sized. They said it

    .

    If I could give zero stars for a rating, believe me I would. I have had to take my engagement ring in to Jared for repairs 5 times since September (when I got the ring)...It is now February and I have to go back at least once more. My

    3
    ★★★★★

    If I could give zero stars for a rating, believe me I would. I have had to take my engagement ring in to Jared for repairs 5 times since September (when I got the ring)...It is now February and I have to go back at least once more. My

    .

    I have always had very good service at Jared Galleria of Jewelry, 300 Hylan Dr Rochester, NY. A very nice salesman name is Andy always very nice to deal with. He is very helpful. I always ask for him. He has help with custom design on three rings that I had ordered. They turned out much better then I ever expected. He is very good at what he does. I have also bought some other just fine Necklaces and Pendants with his help and advice. If you go there ask for him, I sure he will help you as he has help me.

    5
    ★★★★★

    I have always had very good service at Jared Galleria of Jewelry, 300 Hylan Dr Rochester, NY. A very nice salesman name is Andy always very nice to deal with. He is very helpful. I always ask for him. He has help with custom design on three rings that I had ordered. They turned out much better then I ever expected. He is very good at what he does. I have also bought some other just fine Necklaces and Pendants with his help and advice. If you go there ask for him, I sure he will help you as he has help me.

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    .

    My husband purchased my engagement ring here with the full replacement warranty. Not three years later we discovered that one of the diamonds was chipped. Jared sent the ring off to replace one diamond and they replaced the entire ring with diamonds of much lesser value. They are now giving us the run around. I no longer have the ring that my husband proposed to me with. They have stolen more than money from us, they've stolen a treasured memory. Don't give them a chance to do the same to you.

    1
    ★☆☆☆☆

    My husband purchased my engagement ring here with the full replacement warranty. Not three years later we discovered that one of the diamonds was chipped. Jared sent the ring off to replace one diamond and they replaced the entire ring with diamonds of much lesser value. They are now giving us the run around. I no longer have the ring that my husband proposed to me with. They have stolen more than money from us, they've stolen a treasured memory. Don't give them a chance to do the same to you.

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    .

    Although the initial experience is good, Jared lacks much in follow up customer service and borders on criminal. We followed our warrenty regulations fully and Jared sent our ring in to be fixed. When it was returned, it was an entirely different ring, the carats, the size of occlusion, everything. Now they won't help us get the original back and are dragging their feet to fix their mistake. It makes me wonder how many people they have stolen from.

    0
    ★☆☆☆☆

    Although the initial experience is good, Jared lacks much in follow up customer service and borders on criminal. We followed our warrenty regulations fully and Jared sent our ring in to be fixed. When it was returned, it was an entirely different ring, the carats, the size of occlusion, everything. Now they won't help us get the original back and are dragging their feet to fix their mistake. It makes me wonder how many people they have stolen from.

    .

    I love this business because it has my favorite rings , earings, neclaces and diamonds in this fabulous place!!
    They are really reasonably priced and have fine diamonds!!

    PROS: Very helpfull and very neat and clean!!!
    CONS:

    4
    ★★★★☆

    I love this business because it has my favorite rings , earings, neclaces and diamonds in this fabulous place!!
    They are really reasonably priced and have fine diamonds!!

    PROS: Very helpfull and very neat and clean!!!
    CONS:

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    Message from Jared The Galleria of Jewelry

    The first Jared store opened its doors in 1993, revolutionizing the whole idea of how a jewelry store should operate. Jared is not located inside the mall. Our guests come just to see us. And we do everything we can to make their visit enjoyable as well as successful. We offer five times the selection of ordinary jewelry stores, price it well, and present it with the help of a team of experts, thereby creating the ultimate jewelry shopping experience. Come learn more about our engagement and wedding rings, diamonds, gemstones, watches, and personalized jewelry. Visit Jared in Rochester today.

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