Carolina Furniture

★★★★☆

About Carolina Furniture

Hours
Sun 11am-5pm, Mon-Sat 10am-8pm

Home & Garden

Home & Garden
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The worst customer service EVER!! The right hand doesn t know what the left hand is doing. They do not return your calls and the person who can help you is never available. The chair was unfunctional and they won't return it. The worst

3
★★★★★

The worst customer service EVER!! The right hand doesn t know what the left hand is doing. They do not return your calls and the person who can help you is never available. The chair was unfunctional and they won't return it. The worst

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I went to Carolina Furniture at 4199 Transit Rd Williamsville, NY 14221 on June 23, and purchased a mattress. I put down $500, more than the required amount, and was told my mattress was in the warehouse in Jamestown and that I would have

3
★★★★★

I went to Carolina Furniture at 4199 Transit Rd Williamsville, NY 14221 on June 23, and purchased a mattress. I put down $500, more than the required amount, and was told my mattress was in the warehouse in Jamestown and that I would have

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The customer service here is very poor. It appears as if no one wants to work at all. \r
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I ordered a bed and mattress in the store. The sales person was clueless. It took forever to place the order. \r
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two weeks later the sales

3
★★★★★

The customer service here is very poor. It appears as if no one wants to work at all. \r
\r
I ordered a bed and mattress in the store. The sales person was clueless. It took forever to place the order. \r
\r
two weeks later the sales

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I purchased furniture recently at Carolina furniture. I special ordered a sofa lovseat chair and ottoman. Unlike most stores that you have to buy the color in stock, we were able to customize it the the color and style we liked. It came

3
★★★★★

I purchased furniture recently at Carolina furniture. I special ordered a sofa lovseat chair and ottoman. Unlike most stores that you have to buy the color in stock, we were able to customize it the the color and style we liked. It came

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I purchased from these people in november 2008. there furniture that comes from manufacturer craftmaster, sofa, is junk, craftmaster manufacturer has many complaints filed against them. i had this sofa three months, and the fabric is grossly defective, it's pulling apart. the threads are not holding up, when their repair person Jim came out he informed me that he's seen this with at least three different fabrics from this manufacturer. and when i email or call this cheryl person that's representing the company carolina furniture wants to send the cushion back from the sofa to the manufacturer to test the fabric, uh, duh. send the whole sofa back, the fabric is falling apart, so i'm expected to entertain the legal profession with a cushion missing? yes that's what they expect. now they're ignoring me, they don't like the tone of my emails. i'm prepared to bring in a television crew to do a story on how this company scams.

0
★☆☆☆☆

I purchased from these people in november 2008. there furniture that comes from manufacturer craftmaster, sofa, is junk, craftmaster manufacturer has many complaints filed against them. i had this sofa three months, and the fabric is grossly defective, it's pulling apart. the threads are not holding up, when their repair person Jim came out he informed me that he's seen this with at least three different fabrics from this manufacturer. and when i email or call this cheryl person that's representing the company carolina furniture wants to send the cushion back from the sofa to the manufacturer to test the fabric, uh, duh. send the whole sofa back, the fabric is falling apart, so i'm expected to entertain the legal profession with a cushion missing? yes that's what they expect. now they're ignoring me, they don't like the tone of my emails. i'm prepared to bring in a television crew to do a story on how this company scams.

Pros: ABSOLUTELY NOTHING

Cons: EVERYTHING

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Do not buy from here! Save yourself months of aggravation. We put a deposit down for a kitchen set and dining room set in August. They told us it would be 3 weeks. Kitchen set came in 6 weeks later extremely damaged. How they even sent something so damaged is beyond me. We could not refuse shipment. They told us they would ship a new one. The warehouse called and said that was badly damaged too. They sent us a scratch and dent as loaners. Meanwhile, the dining set was put on a backorder. Nobody informed us of this after 2 months of calling them trying to find out a delivery date. What happened to 3 weeks? We wrote the owner a letter and got no response. We then went there to speak with the owner. We got a manager. We wanted to cancel the order. He literally told us he was just going to stand there and just listen to everything we had to say and that he wasnt going to do anything about it. So we said we will tell everyone at work, email everyone, etc to tell people our story and not to buy there, and he told us to "go ahead". well, it started in August, it is now December 15th. We have no tables, but we finally got them to cancel the order and got our deposit back. With that type of business model/plan, I cant imagine they will be in business long after the new year. It has been a nightmare for me and my wife. 4 months of hassles, lies and deceit. Not to mention they sat on our 1000.00 bucks for 4 months. Buyer beware!

0
★☆☆☆☆

Do not buy from here! Save yourself months of aggravation. We put a deposit down for a kitchen set and dining room set in August. They told us it would be 3 weeks. Kitchen set came in 6 weeks later extremely damaged. How they even sent something so damaged is beyond me. We could not refuse shipment. They told us they would ship a new one. The warehouse called and said that was badly damaged too. They sent us a scratch and dent as loaners. Meanwhile, the dining set was put on a backorder. Nobody informed us of this after 2 months of calling them trying to find out a delivery date. What happened to 3 weeks? We wrote the owner a letter and got no response. We then went there to speak with the owner. We got a manager. We wanted to cancel the order. He literally told us he was just going to stand there and just listen to everything we had to say and that he wasnt going to do anything about it. So we said we will tell everyone at work, email everyone, etc to tell people our story and not to buy there, and he told us to "go ahead". well, it started in August, it is now December 15th. We have no tables, but we finally got them to cancel the order and got our deposit back. With that type of business model/plan, I cant imagine they will be in business long after the new year. It has been a nightmare for me and my wife. 4 months of hassles, lies and deceit. Not to mention they sat on our 1000.00 bucks for 4 months. Buyer beware!

Pros: Nothing

Cons: Everything, especially customer service

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Carolina Furniture sold us complete junk! And when the junk came in damaged they tried to get us to keep it. When we wouldn't go for that, they took the junk away, still charged our credit card while we waited for the replacement junk to come. Seriously, the dining table and chairs they sold us were not even wood. It is God only knows what painted to look like wood. This furniture is the most expensive piece of junk we've ever bought. I would really consider shopping else where.

0
★☆☆☆☆

Carolina Furniture sold us complete junk! And when the junk came in damaged they tried to get us to keep it. When we wouldn't go for that, they took the junk away, still charged our credit card while we waited for the replacement junk to come. Seriously, the dining table and chairs they sold us were not even wood. It is God only knows what painted to look like wood. This furniture is the most expensive piece of junk we've ever bought. I would really consider shopping else where.

Pros: NONE

Cons: Their salespeople and office staff

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