Swan Valet Inc

★★★★☆

About Swan Valet Inc

Personal Services

Personal Services
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I went here for years and never had a problem, so I'm sorry to write this but I feel like people should understand before they end up with ruined clothes - I brought a dress with a small grease stain. It came back with no grease stain but

3
★★★★★

I went here for years and never had a problem, so I'm sorry to write this but I feel like people should understand before they end up with ruined clothes - I brought a dress with a small grease stain. It came back with no grease stain but

.

I have been going to Swan Valet for over 5 years and have never had a bad experience. The owners are lovely people, and I know that if I had a problem with the service, they would do anything in their power to fix it. Never had as much as

3
★★★★★

I have been going to Swan Valet for over 5 years and have never had a bad experience. The owners are lovely people, and I know that if I had a problem with the service, they would do anything in their power to fix it. Never had as much as

.

I had gone to this place for years and the sweet lady at the desk has been replaced by a man who claims to be her brother... but I think this may be new management. I never had a problem until recently when every item of clothing came back damaged, two pieces almost ruined. (a Marc Jacobs jacket and a Valentino dress). When I brought them back, he offered to re-clean the jacket (the colors had run all over--after being cleaned without problems in the past and a button had been broken) which I am sure would not have corrected the problem. As for the dress, which had clearly been burned with some kind of chemical, he insisted that they had not caused the damage and said that they couldn't be responsible for an "old dress". I can't begin to describe how insulting his attitude was... and I am not someone who rants at a dry cleaning manager... I was very respectful and calm and ended up leaving with my clothes and simply saying I would never go back. So unless you intend to only get brand-new pieces of clothing (with receipts to prove it) cleaned, do not patronize this dry cleaner.

0
★☆☆☆☆

I had gone to this place for years and the sweet lady at the desk has been replaced by a man who claims to be her brother... but I think this may be new management. I never had a problem until recently when every item of clothing came back damaged, two pieces almost ruined. (a Marc Jacobs jacket and a Valentino dress). When I brought them back, he offered to re-clean the jacket (the colors had run all over--after being cleaned without problems in the past and a button had been broken) which I am sure would not have corrected the problem. As for the dress, which had clearly been burned with some kind of chemical, he insisted that they had not caused the damage and said that they couldn't be responsible for an "old dress". I can't begin to describe how insulting his attitude was... and I am not someone who rants at a dry cleaning manager... I was very respectful and calm and ended up leaving with my clothes and simply saying I would never go back. So unless you intend to only get brand-new pieces of clothing (with receipts to prove it) cleaned, do not patronize this dry cleaner.

Cons: terrible service - damaged expensive clothing

 

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