Soho Salon

★★★★☆
  • 1 N Main St

    Pittsford, NY 14534

    Map & Directions
  • 585-586-7910

About Soho Salon

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Personal Services

Personal Services
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I only give one star reviews when the business fails to treat me like a human being. If you are polite, even if your product sucks, I'll give you at least 2 stars.

Weeks back, I scheduled an appointment at SoHo Salon for my hair and nails for my pre-bachelorette party beauty treatment. Yesterday, two hours before my appointment, the technician called and had to cancel; her vacation had run long. I was disappointed but understood. Things happen. She asked to reschedule. We rescheduled for this morning at 9:00, before the salon even opened. I moved around several other appointments and went on with my life. The last thing she said to me was "see you in the morning, thank you so much for your flexibility."

This morning she did not show up, nor did she answer her cell phone. No one answered the Salon phone. I was disappointed, but not angry yet ; maybe she had an accident? Maybe she overslept; people make mistakes. I left a message on the salon voice mail, saying she missed our appointment and to please have a manager call me back.

No one called me back. I continued calling throughout the day, at least 4-5 times, but did not leave additional messages. I wanted to talk to a manager because I knew a good, professional manager would have:

(a) Acknowledged me. Because I am a human being who now had wasted hours of my time.
(b) Apologized, because that's what professionals do when mistakes are made. The apology would them open the door for me to give them another try.
(c) And most importantly, and the reason I kept calling back, a good, professional manager would have bent over backwards to fit me in for an appointment today, before my trip.

No calls returned.

On my call #4 or 5, someone did answer. The manager came on and was absolutely disgusting. I was very caught off guard. I had not been rude and I had no idea why he was so angry at me (unless they were screening their calls, intentionally not picking up because they don't know how to be professional or keep customers, and were frustrated I hadn't gone away yet?) ~

Manager Chaz said that she rented a booth from him and the missed appointment had nothing to do with him. To which I replied, "Sir, in all due respect, it does affect you. I hired her under your business name. When I go online and write about having a wonderful or terrible experience, that is on your business-"

He hung up on me.

Moments later, the owner called me. Told me that my appointment was in the calendar for next Wednesday, not today. To consider it cancelled. They didn't want my business. And HE hung up on me.

I was even more confused. How did I misunderstand the words "See you tomorrow?" or the other words, "We will get it done before your trip on Thursday, so sorry I messed with your schedule."? Better still, how come the manager and owner were so angry at ME? I had done nothing but try to give them my business. And even if I screwed up in a way I don't see, how do they think it is okay to treat a potential customer like that?

I checked my email, and there was one from her, sent yesterday, confirming my appointment for this morning at 9am.

So either the owner lied because he is a wuss. Or the woman who missed our appointment changed the schedule to cover her a** and lied to the owner. Either way, I had an appointment made weeks ago canceled and rescheduled, then a no-show, then no calls returned, then rudeness and hung up on, then called back to be hung up on again.

These people are absolutely nuts. And apparently stupid too, if they are turning away business. Am new in town and have been bouncing around trying to find a stylist I like; they just lost out on years of potential business.

I am not upset she rescheduled. I am only a little annoyed she overslept and missed the appointment. We have all done that. But I am livid at the way I was treated in the fallout.

Please, for the love of humanity, take your business elsewhere.

1
★☆☆☆☆

I only give one star reviews when the business fails to treat me like a human being. If you are polite, even if your product sucks, I'll give you at least 2 stars.

Weeks back, I scheduled an appointment at SoHo Salon for my hair and nails for my pre-bachelorette party beauty treatment. Yesterday, two hours before my appointment, the technician called and had to cancel; her vacation had run long. I was disappointed but understood. Things happen. She asked to reschedule. We rescheduled for this morning at 9:00, before the salon even opened. I moved around several other appointments and went on with my life. The last thing she said to me was "see you in the morning, thank you so much for your flexibility."

This morning she did not show up, nor did she answer her cell phone. No one answered the Salon phone. I was disappointed, but not angry yet ; maybe she had an accident? Maybe she overslept; people make mistakes. I left a message on the salon voice mail, saying she missed our appointment and to please have a manager call me back.

No one called me back. I continued calling throughout the day, at least 4-5 times, but did not leave additional messages. I wanted to talk to a manager because I knew a good, professional manager would have:

(a) Acknowledged me. Because I am a human being who now had wasted hours of my time.
(b) Apologized, because that's what professionals do when mistakes are made. The apology would them open the door for me to give them another try.
(c) And most importantly, and the reason I kept calling back, a good, professional manager would have bent over backwards to fit me in for an appointment today, before my trip.

No calls returned.

On my call #4 or 5, someone did answer. The manager came on and was absolutely disgusting. I was very caught off guard. I had not been rude and I had no idea why he was so angry at me (unless they were screening their calls, intentionally not picking up because they don't know how to be professional or keep customers, and were frustrated I hadn't gone away yet?) ~

Manager Chaz said that she rented a booth from him and the missed appointment had nothing to do with him. To which I replied, "Sir, in all due respect, it does affect you. I hired her under your business name. When I go online and write about having a wonderful or terrible experience, that is on your business-"

He hung up on me.

Moments later, the owner called me. Told me that my appointment was in the calendar for next Wednesday, not today. To consider it cancelled. They didn't want my business. And HE hung up on me.

I was even more confused. How did I misunderstand the words "See you tomorrow?" or the other words, "We will get it done before your trip on Thursday, so sorry I messed with your schedule."? Better still, how come the manager and owner were so angry at ME? I had done nothing but try to give them my business. And even if I screwed up in a way I don't see, how do they think it is okay to treat a potential customer like that?

I checked my email, and there was one from her, sent yesterday, confirming my appointment for this morning at 9am.

So either the owner lied because he is a wuss. Or the woman who missed our appointment changed the schedule to cover her a** and lied to the owner. Either way, I had an appointment made weeks ago canceled and rescheduled, then a no-show, then no calls returned, then rudeness and hung up on, then called back to be hung up on again.

These people are absolutely nuts. And apparently stupid too, if they are turning away business. Am new in town and have been bouncing around trying to find a stylist I like; they just lost out on years of potential business.

I am not upset she rescheduled. I am only a little annoyed she overslept and missed the appointment. We have all done that. But I am livid at the way I was treated in the fallout.

Please, for the love of humanity, take your business elsewhere.

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Yesterday, two hours before my appointment, the technician called and had to cancel; her vacation had run long. I was disappointed but understood. I The last thing she said to me was "see you in the morning, thank you so much for your

3
★★★★★

Yesterday, two hours before my appointment, the technician called and had to cancel; her vacation had run long. I was disappointed but understood. I The last thing she said to me was "see you in the morning, thank you so much for your

.

I had a Groupon for a haircut with Orlando. I was very happy with the whole experience. He was professional, listened to what I wanted, gave me good advice, took his time and carefully and precisely cut my hair. It was exactly what I envisioned. After several weeks my haircut still looks great. I blow it dry and it falls into shape perfectly. I've been to several other hairstylists in the area, have brought pictures of the style I wanted, and still they just did their own thing. It's been frustrating, and I was about to give up trying to find someone who knew what they were doing. Now I have. I'll be going back to him.

4
★★★★☆

I had a Groupon for a haircut with Orlando. I was very happy with the whole experience. He was professional, listened to what I wanted, gave me good advice, took his time and carefully and precisely cut my hair. It was exactly what I envisioned. After several weeks my haircut still looks great. I blow it dry and it falls into shape perfectly. I've been to several other hairstylists in the area, have brought pictures of the style I wanted, and still they just did their own thing. It's been frustrating, and I was about to give up trying to find someone who knew what they were doing. Now I have. I'll be going back to him.

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I had a Groupon for this salon so I booked an appt. with Orlando. I had highlights, conditioning and a hair cut. I was there for almost 3 hours. He stripped the color out of the hair for the highlights and then recolored it. I have to

3
★★★★★

I had a Groupon for this salon so I booked an appt. with Orlando. I had highlights, conditioning and a hair cut. I was there for almost 3 hours. He stripped the color out of the hair for the highlights and then recolored it. I have to

.

I have never gone to The Soho Salon before, but after a lot of researching I called to make a color appointment (I had to call 3 times for anyone to even answer the phone) and when I finally got a hold of someone they said that I could

3
★★★★★

I have never gone to The Soho Salon before, but after a lot of researching I called to make a color appointment (I had to call 3 times for anyone to even answer the phone) and when I finally got a hold of someone they said that I could

.

I have never gone to The Soho Salon before, but after a lot of researching I called to make a color appointment (I had to call 3 times for anyone to even answer the phone) and when I finally got a hold of someone they said that I could come in that Friday for at 5:30 for the appointment (and the next day I received an email confirmation reminding me of my appointment). So that Friday I drove over to the Salon, and come to find out all the doors were locked and the lights were turned off. I waited around for about 10 minutes outside in 30 degree weather because I was a little bit early but no one showed up. I called and left a message asking for someone to please call me and let me know what was going on, however I did not receive any call and have received no apology.
I ended up calling Scott Miller Saturday morning, and they were able to get me in that afternoon, I have never been happier with the service and with my new hair color. Please be cautious when making an appointment with The Soho Salon, because the might end up making you wait out in the cold for nothing too.

1
★☆☆☆☆

I have never gone to The Soho Salon before, but after a lot of researching I called to make a color appointment (I had to call 3 times for anyone to even answer the phone) and when I finally got a hold of someone they said that I could come in that Friday for at 5:30 for the appointment (and the next day I received an email confirmation reminding me of my appointment). So that Friday I drove over to the Salon, and come to find out all the doors were locked and the lights were turned off. I waited around for about 10 minutes outside in 30 degree weather because I was a little bit early but no one showed up. I called and left a message asking for someone to please call me and let me know what was going on, however I did not receive any call and have received no apology.
I ended up calling Scott Miller Saturday morning, and they were able to get me in that afternoon, I have never been happier with the service and with my new hair color. Please be cautious when making an appointment with The Soho Salon, because the might end up making you wait out in the cold for nothing too.

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i think this place is great, the hair stylists are all very professional here, they listen to YOU. A lot of stylists TELL you what you want, but this place will do whatever you tell them. That's important when choosing a salon.

4
★★★★☆

i think this place is great, the hair stylists are all very professional here, they listen to YOU. A lot of stylists TELL you what you want, but this place will do whatever you tell them. That's important when choosing a salon.

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