Netzman's Appliance

★★★★☆
  • 185 W Main St

    Webster, NY 14580

    Cross street: Webster, NY

    Map & Directions
  • 585-265-3950

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I was so disappointed in the customer service we received from Netzmans, especiAlly Jim, the owner. After they ordered us the wroNg color appliance, despite many confirmations of said color, they tried to charge us an additional $100. We explained to them that they clearly stated us a specific price for a sPecific product. They refused to honor the agreed contract. Doing right by their customER is far less important to them. Had they honored the price they quoted us, we probably would have continued shopping there for a long time. They showed us that customer service is of no importance to them, so we will take our business elsewhere. I strongly recommend avoiding this store.

0
★☆☆☆☆

I was so disappointed in the customer service we received from Netzmans, especiAlly Jim, the owner. After they ordered us the wroNg color appliance, despite many confirmations of said color, they tried to charge us an additional $100. We explained to them that they clearly stated us a specific price for a sPecific product. They refused to honor the agreed contract. Doing right by their customER is far less important to them. Had they honored the price they quoted us, we probably would have continued shopping there for a long time. They showed us that customer service is of no importance to them, so we will take our business elsewhere. I strongly recommend avoiding this store.

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Got a new clothes dryer from Netzman's and so far it is working amazingly. I needed to get a new one when mine just stopped working. Usually I'll go in to the store to pick up parts for simple fixes, but this wasn't something I could fix myself and the dryer was old so I decided to get a new one. I always like to support local businesses and I think Netzman's has done a real nice job being the best appliance store around rochester. -Christine-

5
★★★★★

Got a new clothes dryer from Netzman's and so far it is working amazingly. I needed to get a new one when mine just stopped working. Usually I'll go in to the store to pick up parts for simple fixes, but this wasn't something I could fix myself and the dryer was old so I decided to get a new one. I always like to support local businesses and I think Netzman's has done a real nice job being the best appliance store around rochester. -Christine-

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.

I've had really good experiences with Netzman's. I recently purchased a Frigidaire stove from them and they made the whole process easy. I already had in mind what I wanted and they showed me a few different options. I liked what they had, and I was able to take it home with me that night too! They just loaded it onto my trailer and I was all set. Everyone I've spoken to that has dealt with Netzman's loves them too - stan

5
★★★★★

I've had really good experiences with Netzman's. I recently purchased a Frigidaire stove from them and they made the whole process easy. I already had in mind what I wanted and they showed me a few different options. I liked what they had, and I was able to take it home with me that night too! They just loaded it onto my trailer and I was all set. Everyone I've spoken to that has dealt with Netzman's loves them too - stan

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I bought my electric stove from Netzman's and I had a very nice experience here. The whole process went very smoothly and was very nice for me. I live close to Webster, so I wanted to support local business, and they have interest if I pay in full within a certain amount of time. I was able to find what I wanted for a great price and that's the number one thing I was looking for. - Mary

5
★★★★★

I bought my electric stove from Netzman's and I had a very nice experience here. The whole process went very smoothly and was very nice for me. I live close to Webster, so I wanted to support local business, and they have interest if I pay in full within a certain amount of time. I was able to find what I wanted for a great price and that's the number one thing I was looking for. - Mary

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.

I got my Maytag Stove from Netzman's and they did a fantastic job helping me pick it out and on the delivery and installation process. When I looked them up and compared appliance stores, they had the best prices in Rochester so I decided to buy here. I have been very happy with it so far and I would definitely recommend Netzman's. - D. C.

5
★★★★★

I got my Maytag Stove from Netzman's and they did a fantastic job helping me pick it out and on the delivery and installation process. When I looked them up and compared appliance stores, they had the best prices in Rochester so I decided to buy here. I have been very happy with it so far and I would definitely recommend Netzman's. - D. C.

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The guys at Netzman's helped me pick out the perfect refridgerator. I am happy to support local business in Rochester! - M. J.

2
★★★★★

The guys at Netzman's helped me pick out the perfect refridgerator. I am happy to support local business in Rochester! - M. J.

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I've purchased many appliances at Netzman's over the years and I'll never go anywhere else. I hate the big box stores, and Netzman's is right in Webster, so i always support the locally owned business. - Mike

2
★★★★★

I've purchased many appliances at Netzman's over the years and I'll never go anywhere else. I hate the big box stores, and Netzman's is right in Webster, so i always support the locally owned business. - Mike

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My visits to Netzman's Appliance over the years have allowed me to find great deals on my deep freezer, my stove, and my washer and dryer. The fact that Netzman's is locally owned in Webster makes me feel great i'm helping local business owners. They also have outstanding customer service. I won't shop anywhere else for my appliance needs. - Karistan

5
★★★★★

My visits to Netzman's Appliance over the years have allowed me to find great deals on my deep freezer, my stove, and my washer and dryer. The fact that Netzman's is locally owned in Webster makes me feel great i'm helping local business owners. They also have outstanding customer service. I won't shop anywhere else for my appliance needs. - Karistan

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Every time I've gone to Netzman's Appliance, I've always left feeling very satisfied. Their service and customer treatment has always been excellent. The salespeople are helpful, professional and very knowledgeable. If I need anything in the future will definitely go back without hesitation because they are great! -Tom W.

2
★★★★★

Every time I've gone to Netzman's Appliance, I've always left feeling very satisfied. Their service and customer treatment has always been excellent. The salespeople are helpful, professional and very knowledgeable. If I need anything in the future will definitely go back without hesitation because they are great! -Tom W.

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I am very pleased to say that I'm glad I took my daughter suggestion to go to Netzman's Appliance because the whole process was a great experience. The salesperson was very nice and professional. He helped me pick out the right stove for me. The delivery processes went very smooth. I really liked that they came on time and there were no problems at all. Netzman's Appliance is a great place to pick up your appliances. Throughout the whole processes they will do whatever it takes to make sure the customer is happy. Thank you Netzman's Appliance. Mike P.

5
★★★★★

I am very pleased to say that I'm glad I took my daughter suggestion to go to Netzman's Appliance because the whole process was a great experience. The salesperson was very nice and professional. He helped me pick out the right stove for me. The delivery processes went very smooth. I really liked that they came on time and there were no problems at all. Netzman's Appliance is a great place to pick up your appliances. Throughout the whole processes they will do whatever it takes to make sure the customer is happy. Thank you Netzman's Appliance. Mike P.

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I bought a GE stove from Netzman's Appliance and I was very happy with them. They were very helpful and prices were fair. As soon as we walked in the door they were there to help and we didn't feel pushed or rushed into anything. I liked their attention to detail...everything went smoothly. They delivered it on time and it's working great! -Micheal P

2
★★★★★

I bought a GE stove from Netzman's Appliance and I was very happy with them. They were very helpful and prices were fair. As soon as we walked in the door they were there to help and we didn't feel pushed or rushed into anything. I liked their attention to detail...everything went smoothly. They delivered it on time and it's working great! -Micheal P

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I needed a new dryer and I looked around at many places and I was pounced on by the salesmen. And they were so expensive for no good reason compared to the prices I found at Netzman's...plus I even had a coupon. Everyone at Netzman's was very friendly, helpful and outgoing..not just the salesmen but the people behind the counter and the lady who wrote up the ticket. I'm very pleased and my new dryer is working great! -Terry C

5
★★★★★

I needed a new dryer and I looked around at many places and I was pounced on by the salesmen. And they were so expensive for no good reason compared to the prices I found at Netzman's...plus I even had a coupon. Everyone at Netzman's was very friendly, helpful and outgoing..not just the salesmen but the people behind the counter and the lady who wrote up the ticket. I'm very pleased and my new dryer is working great! -Terry C

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Great Pricing, Variety and Knowledgeable Staff. Just bought a new GE fridge from Netzman's and I was very pleased with the whole experience. -Bill W

5
★★★★★

Great Pricing, Variety and Knowledgeable Staff. Just bought a new GE fridge from Netzman's and I was very pleased with the whole experience. -Bill W

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Over the past 40 years I have purchased many appliances from Netzmans. I could not be happier, they always have what we need at a fair price we can afford. The service has been excellent and parts availibility and knowledge exceptonal. I have recommended and purchased appliances for my children as they purchased their homes.
I highly recommend Netzmans.

5
★★★★★

Over the past 40 years I have purchased many appliances from Netzmans. I could not be happier, they always have what we need at a fair price we can afford. The service has been excellent and parts availibility and knowledge exceptonal. I have recommended and purchased appliances for my children as they purchased their homes.
I highly recommend Netzmans.

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.

I have always purchased my appliances from Netzman's. I love the service and respect that I always receive from the moment I walk into the door to after the delivery men leave. I will never go to any where but Netzman's. The prices are fair and the staff is knowledgeable! Thank you Netzman's!

5
★★★★★

I have always purchased my appliances from Netzman's. I love the service and respect that I always receive from the moment I walk into the door to after the delivery men leave. I will never go to any where but Netzman's. The prices are fair and the staff is knowledgeable! Thank you Netzman's!

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1 out of 1 people found this review helpful.

.

Netzman's helped me this morning! I repaired my appliance myself using online instructions and parts stocked locally. Great price. Professional phone support. thanks!

4
★★★★☆

Netzman's helped me this morning! I repaired my appliance myself using online instructions and parts stocked locally. Great price. Professional phone support. thanks!

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.

Terrible place. Jim is arrogant and does not stand behind you. Fights with you, speaks down to you ?? an all around terrible business person. I spent tons of money here, told him so and he said ?? yeah thanks for that ?? He speaks over you ?? does not listen and is mean. I hope the store goes out of business. It would serve him right. DO NOT GO TO THIS STORE. BUYER BEWARE.

1
★☆☆☆☆

Terrible place. Jim is arrogant and does not stand behind you. Fights with you, speaks down to you ?? an all around terrible business person. I spent tons of money here, told him so and he said ?? yeah thanks for that ?? He speaks over you ?? does not listen and is mean. I hope the store goes out of business. It would serve him right. DO NOT GO TO THIS STORE. BUYER BEWARE.

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0 out of 1 people found this review helpful.

.

We have purchased many appliances from Netzman's, but as of this week, am no longer a customer. I called to have an appliance serviced which we had purchased from Netzman's. The woman who answered the call was haughty and rude and said that it would cost us $57 just to come out and $1 a minute. ...at that rate, I would get charged just saying hi to the repairman.

Well...they not only lost my service business, but also lost some new appliance business from me. I wouldn't recommend them to anyone!

1
★☆☆☆☆

We have purchased many appliances from Netzman's, but as of this week, am no longer a customer. I called to have an appliance serviced which we had purchased from Netzman's. The woman who answered the call was haughty and rude and said that it would cost us $57 just to come out and $1 a minute. ...at that rate, I would get charged just saying hi to the repairman.

Well...they not only lost my service business, but also lost some new appliance business from me. I wouldn't recommend them to anyone!

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.

Our experience with Netzman's appliance was not good. After purchasing and taking delivery of four major appliances from them we were told that the installation of the microwave and dishwasher would require us to find an approved plumber who would then install them for an additional $89 per appliance. We were told by the salesman at the time of purchase that the install fee would be waived since we purchased all four major appliances from Netzman's. The story changed when the appliances were delivered. We were shocked because they have always had a very good reputation in the past. A couple of weeks prior to the delivery date we spoke to the salesman and he directed us to the service person at the parts counter who advised us what needed to be done to make ready the installation for the dishwasher. We are writing the president of the company however our dishwasher is still sitting in the middle of the livingroom. We are also writing Frigidare regarding the entire matter.

5
★★★★★

Our experience with Netzman's appliance was not good. After purchasing and taking delivery of four major appliances from them we were told that the installation of the microwave and dishwasher would require us to find an approved plumber who would then install them for an additional $89 per appliance. We were told by the salesman at the time of purchase that the install fee would be waived since we purchased all four major appliances from Netzman's. The story changed when the appliances were delivered. We were shocked because they have always had a very good reputation in the past. A couple of weeks prior to the delivery date we spoke to the salesman and he directed us to the service person at the parts counter who advised us what needed to be done to make ready the installation for the dishwasher. We are writing the president of the company however our dishwasher is still sitting in the middle of the livingroom. We are also writing Frigidare regarding the entire matter.

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We have always purchased our appliances from Netzmans. I like the fact that they are located in Webster. The salespeople never made us feel pressured. The parts people are always friendly and helpful

4
★★★★☆

We have always purchased our appliances from Netzmans. I like the fact that they are located in Webster. The salespeople never made us feel pressured. The parts people are always friendly and helpful

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We have purchased a stove and refrigerator from Netzmans. They have a great selection and we like the fact that they are local to Webster. Delivery and setup was right on time.

Pricing competitive with big box stores but not always clear winner, still more personal service and product knowledge depth is a plus.

3
★★★☆☆

We have purchased a stove and refrigerator from Netzmans. They have a great selection and we like the fact that they are local to Webster. Delivery and setup was right on time.

Pricing competitive with big box stores but not always clear winner, still more personal service and product knowledge depth is a plus.

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.

This place carries all the top of the line models from manufacturers, not the cheap ones like Home Depot. They can order anything and are competitive on the prices. They will match prices as well if you have a coupone or a good deal from some other place. They are also super nice and knowledgeable here...something you won't find at many other places.

5
★★★★★

This place carries all the top of the line models from manufacturers, not the cheap ones like Home Depot. They can order anything and are competitive on the prices. They will match prices as well if you have a coupone or a good deal from some other place. They are also super nice and knowledgeable here...something you won't find at many other places.

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great sales people with very competitive prices. service calls are done on time and they have all the appliances you will need at all cost ranges you will ever need.

5
★★★★★

great sales people with very competitive prices. service calls are done on time and they have all the appliances you will need at all cost ranges you will ever need.

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This is a long time store in Webster. They have a great selection of appliances. We've bought many appliances from them. The price is very reasonable. The service is exceptional.

5
★★★★★

This is a long time store in Webster. They have a great selection of appliances. We've bought many appliances from them. The price is very reasonable. The service is exceptional.

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