Fall Creek Family Dentistry

★★★★☆
  • 501 N Cayuga St

    Ithaca, NY 14850

    Map & Directions
  • 607-272-8118

About Fall Creek Family Dentistry

Categories

Health & Medical

Health & Medical
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4.0 20
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Really Looking forward to my appt. early Monday...All I will say is that things better be made right! I hope they prove all the bad reviews wrong as I have had very good luck up until now.

3
★★★★★

Really Looking forward to my appt. early Monday...All I will say is that things better be made right! I hope they prove all the bad reviews wrong as I have had very good luck up until now.

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TERRIBLE! Do NOT let these people make a cap or bridge for you or do any kind of drilling like for a cavity. They have NO idea what they are doing. They should be investigated to see if they even have real credentials. Dr. Kapur

3
★★★★★

TERRIBLE! Do NOT let these people make a cap or bridge for you or do any kind of drilling like for a cavity. They have NO idea what they are doing. They should be investigated to see if they even have real credentials. Dr. Kapur

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Avoid Fall Creek Dental!\r
The first thing Dr. Kapur talked to me about was her boat and her latest vacation and the one they were going to take next before she asked me which insurance I had, which elicited, "Oh, good, that means you have

3
★★★★★

Avoid Fall Creek Dental!\r
The first thing Dr. Kapur talked to me about was her boat and her latest vacation and the one they were going to take next before she asked me which insurance I had, which elicited, "Oh, good, that means you have

.

I would not even give them one star, it there was a minus score, they would have it.\r
\r
I have to say that the reception staff was always nice to me, and that is the only part of the staff I appreciated. I had the woman dentist. Like

3
★★★★★

I would not even give them one star, it there was a minus score, they would have it.\r
\r
I have to say that the reception staff was always nice to me, and that is the only part of the staff I appreciated. I had the woman dentist. Like

.

I recently became a patient of Fall Creek Family Dentistry. Have never really paid attention to these kind of reviews. However feel people should be aware. Both times I was warmly welcomed by Stefanie, the gal that sits closer to the

3
★★★★★

I recently became a patient of Fall Creek Family Dentistry. Have never really paid attention to these kind of reviews. However feel people should be aware. Both times I was warmly welcomed by Stefanie, the gal that sits closer to the

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I got a crown from this dentist and it was the worst experience ever. They always had me waiting around in the chair for nearly an hour on every visit, then the dentist would float in for two seconds - not really do anything, then

3
★★★★★

I got a crown from this dentist and it was the worst experience ever. They always had me waiting around in the chair for nearly an hour on every visit, then the dentist would float in for two seconds - not really do anything, then

.

I am surprised at all the negative reviews. I have gone to Fall Creek Dentistry for many years and have no complaints. Yes, I was covered under GHI, and now that I am retired and on my own, I will be watchful for attempts to add extra

3
★★★★★

I am surprised at all the negative reviews. I have gone to Fall Creek Dentistry for many years and have no complaints. Yes, I was covered under GHI, and now that I am retired and on my own, I will be watchful for attempts to add extra

.

I went to Fall Creek Family Dentistry for a routine cleaning. The overall procedure wasn't too bad, but when I got to the checkout counter, they charged me an extra $150. According to them, I had needed a procedure called a "full mouth

3
★★★★★

I went to Fall Creek Family Dentistry for a routine cleaning. The overall procedure wasn't too bad, but when I got to the checkout counter, they charged me an extra $150. According to them, I had needed a procedure called a "full mouth

.

I am new in town and broke a tooth my first week here. I did a search of dentist in the area and came up with quite a few Dentist in the area, however after calling around to see who could get me in ASAP and without needing insurance,

3
★★★★★

I am new in town and broke a tooth my first week here. I did a search of dentist in the area and came up with quite a few Dentist in the area, however after calling around to see who could get me in ASAP and without needing insurance,

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Find a different office that is not just in it for the money. I agree with others that the only reason that they have clients is they are the only GHI in town. If several other dentists took GHI they would fall off the grid. To those

3
★★★★★

Find a different office that is not just in it for the money. I agree with others that the only reason that they have clients is they are the only GHI in town. If several other dentists took GHI they would fall off the grid. To those

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They are absolutely the best office I have ever been too! I have only been going there for just a little more than a year but they were so helpful. I am pretty nervous about Dentists in general & I knew I needed work done. The front staff

3
★★★★★

They are absolutely the best office I have ever been too! I have only been going there for just a little more than a year but they were so helpful. I am pretty nervous about Dentists in general & I knew I needed work done. The front staff

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After reading the other reviews, my experience has been a little different. I don't have insurance and am of limited means, so when I go to the dentist, I always ask what anything costs before I have it done. However, when I get to the

3
★★★★★

After reading the other reviews, my experience has been a little different. I don't have insurance and am of limited means, so when I go to the dentist, I always ask what anything costs before I have it done. However, when I get to the

.

I was responding to a mailing for new patients. I arrived, the offer was for exam, X-rays and cleaning for $79. The hygienist took the X-rays , then some camera pictures and told me that I had over $11000.00 worth of work to be done. I had gum problems that needed some treatment, crowns that were leaking and three teeth that needed crowns. I told her that I did not have insurance, she proceeded that they had a finance company they worked with and by the time I walked out ( the dentist confirmed her findings ), I had finance for $12000.00. I was in a state of shock. They were very pushy, told me it was urgent as my gum disease was serious. They had forms that I had to sign. I asked about them and the office manager told me that the financing was 2 years interest free, a medical card that I could use at any medical practice, and if I did not use it, it would expire after 2 years. This appointment was at 5 in the afternoon, so after a sleepless and really bad night, I called and cancelled the appointment I made before I left.. They kept calling back and told me how serious my problem was. I told them I was going for a second opinion, which I did. My teeth and gums are in excellent condition, had a cleaning, X-rays and full exam, NOTHING wrong with my crowns, gums or teeth.... I received a statement in the mail yesterday from the finance company that I owed them $11333.55. I called to dispute and they confirmed that I was billed that day they financed. I called Fall Creek Dentistry and was told that I signed for the treatment and they ALWAYS charge everybody the total before any treatment, even though I cancelled the appointment less than 12 hours later..... I was in that office less than an hour and 3 weeks later I am still stuck with a problem. The office manager told me that she really did not care if I trusted another dentist ---- that must be a bad one, as I need all the work they want to do. I was told they would reverse the charges, I am still waiting, it has not been done yet. By the way ----- I paid my $79 that first day and did NOT get the cleaning....... They wanted to charge that amount to my "financing" I can see why.

0
★☆☆☆☆

I was responding to a mailing for new patients. I arrived, the offer was for exam, X-rays and cleaning for $79. The hygienist took the X-rays , then some camera pictures and told me that I had over $11000.00 worth of work to be done. I had gum problems that needed some treatment, crowns that were leaking and three teeth that needed crowns. I told her that I did not have insurance, she proceeded that they had a finance company they worked with and by the time I walked out ( the dentist confirmed her findings ), I had finance for $12000.00. I was in a state of shock. They were very pushy, told me it was urgent as my gum disease was serious. They had forms that I had to sign. I asked about them and the office manager told me that the financing was 2 years interest free, a medical card that I could use at any medical practice, and if I did not use it, it would expire after 2 years. This appointment was at 5 in the afternoon, so after a sleepless and really bad night, I called and cancelled the appointment I made before I left.. They kept calling back and told me how serious my problem was. I told them I was going for a second opinion, which I did. My teeth and gums are in excellent condition, had a cleaning, X-rays and full exam, NOTHING wrong with my crowns, gums or teeth.... I received a statement in the mail yesterday from the finance company that I owed them $11333.55. I called to dispute and they confirmed that I was billed that day they financed. I called Fall Creek Dentistry and was told that I signed for the treatment and they ALWAYS charge everybody the total before any treatment, even though I cancelled the appointment less than 12 hours later..... I was in that office less than an hour and 3 weeks later I am still stuck with a problem. The office manager told me that she really did not care if I trusted another dentist ---- that must be a bad one, as I need all the work they want to do. I was told they would reverse the charges, I am still waiting, it has not been done yet. By the way ----- I paid my $79 that first day and did NOT get the cleaning....... They wanted to charge that amount to my "financing" I can see why.

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I went to Fall Creek Family Dentistry for a routine teeth cleaning, which was to be fully paid for by my insurance.

After I was seated in the dentist's chair, the hygenist suggested that I have bitewing xrays taken. I explained that I had had bitewings taken a year or so earlier, and that because the bitewings were still valid, I did not wish to have the xrays taken in that visit. The hygenist, however, did not let up, assuring me that the xrays would be fully paid for by my insurance company. I asked her if she was sure that I would not have to pay out of pocket for the xrays and she said yes, she was sure.

As a result of the hygenist's gaurantee, I had the bitewings taken that day. However, I then received a bill for the xrays from Fall Creek Dentistry. I asked them to waive the bill because I had been told by the hygenist that there was no charge. Up to today they have been unwilling.

Furthermore, during my visit they told me I had a cavity. When I went to another local dentist's office and told them what Fall Creek had told me, the hygenist there said that I should not be surprised if they did not find a cavity; Fall Creek Denististry was known for dishonest practices. This is what I was told. The second dentist, of course, did not find any cavities.

0
★☆☆☆☆

I went to Fall Creek Family Dentistry for a routine teeth cleaning, which was to be fully paid for by my insurance.

After I was seated in the dentist's chair, the hygenist suggested that I have bitewing xrays taken. I explained that I had had bitewings taken a year or so earlier, and that because the bitewings were still valid, I did not wish to have the xrays taken in that visit. The hygenist, however, did not let up, assuring me that the xrays would be fully paid for by my insurance company. I asked her if she was sure that I would not have to pay out of pocket for the xrays and she said yes, she was sure.

As a result of the hygenist's gaurantee, I had the bitewings taken that day. However, I then received a bill for the xrays from Fall Creek Dentistry. I asked them to waive the bill because I had been told by the hygenist that there was no charge. Up to today they have been unwilling.

Furthermore, during my visit they told me I had a cavity. When I went to another local dentist's office and told them what Fall Creek had told me, the hygenist there said that I should not be surprised if they did not find a cavity; Fall Creek Denististry was known for dishonest practices. This is what I was told. The second dentist, of course, did not find any cavities.

Pros: Took my insurance

Cons: Employees are misleading

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Dr. Kapur is a dangerously incompetent and unethical dentist. Did a procedure I did not need or want, just so she could get maximum insurance reimbursement. Did the procedure so badly she destroyed my teeth. I have had multiple surgeries costing thousands of dollars to try to correct the damage Dr. Kapur did. When I told her of the intense pain I was in after her work, she said I'd "be fine" and scurried out of the office. What she did has left me in horrible pain for over a year; I cannot sleep, barely eat, barely work. She should be reported by all to the dental review board and to Albany. Her license should be revoked.

0
★☆☆☆☆

Dr. Kapur is a dangerously incompetent and unethical dentist. Did a procedure I did not need or want, just so she could get maximum insurance reimbursement. Did the procedure so badly she destroyed my teeth. I have had multiple surgeries costing thousands of dollars to try to correct the damage Dr. Kapur did. When I told her of the intense pain I was in after her work, she said I'd "be fine" and scurried out of the office. What she did has left me in horrible pain for over a year; I cannot sleep, barely eat, barely work. She should be reported by all to the dental review board and to Albany. Her license should be revoked.

Pros: none

Cons: Dangerously incompetent work

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Dentists and receptionist are nice and friendly, but I was disappointed that the dentist's skill was not satisfactory.

The bottom line is that they fix it when the teeth problem is shown, but they don't do anything for you to prevent it.

I asked the dentist if he can fix a potential cavity before it gets bigger (I see some cracks and dark stains on the filling), but he replied he would fix it when its filling gets worse, which means I should stay with its condition and he would replace my filling to a crown within a couple of years.

I don't agree with that approach.

I am wondering if that is the way they handle the insurance, but I felt it too commercial to deal with patients.

If you can afford, I would recommend going another dentist, who can sincerely think about you for a long-term.

0
★☆☆☆☆

Dentists and receptionist are nice and friendly, but I was disappointed that the dentist's skill was not satisfactory.

The bottom line is that they fix it when the teeth problem is shown, but they don't do anything for you to prevent it.

I asked the dentist if he can fix a potential cavity before it gets bigger (I see some cracks and dark stains on the filling), but he replied he would fix it when its filling gets worse, which means I should stay with its condition and he would replace my filling to a crown within a couple of years.

I don't agree with that approach.

I am wondering if that is the way they handle the insurance, but I felt it too commercial to deal with patients.

If you can afford, I would recommend going another dentist, who can sincerely think about you for a long-term.

Pros: they are friendly

Cons: skills are not acceptable as professional

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If you can afford to go to another dentist do so. I have had several crowns put in and they always pop off. Recently I had my crown glued back on, had a cleaning and was advised to floss. When I flossed the crown fell off again. I am planning to go back to my previous dentist.

I am not at all happy with this service.

0
★☆☆☆☆

If you can afford to go to another dentist do so. I have had several crowns put in and they always pop off. Recently I had my crown glued back on, had a cleaning and was advised to floss. When I flossed the crown fell off again. I am planning to go back to my previous dentist.

I am not at all happy with this service.

Pros: Nice people

Cons: Poor workmanship

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These folks seem nice but they do NOT do good work. They messed up my teeth big time, causing terrible pain, did not treat that or check their work, and don't take responsibility. I had to go elsewhere to get their mess fixed and it costs me thousands of dollars. Other people tell me they had similar experiences. DO NOT GO HERE.

1
★☆☆☆☆

These folks seem nice but they do NOT do good work. They messed up my teeth big time, causing terrible pain, did not treat that or check their work, and don't take responsibility. I had to go elsewhere to get their mess fixed and it costs me thousands of dollars. Other people tell me they had similar experiences. DO NOT GO HERE.

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This dental office provided me with the worst service I have ever received. I had a preventative procedure done in September of 2008. At the time, they told me the procedure was covered by my insurance. I asked them to verify that it would in fact be covered by the insurance. The dental hygienist came back to inform me that in fact, it was cheaper than a regular cleaning. They proceeded with the procedure and I was later billed for it. I received the bill in November of 2008 and called to ask why I was billed for this procedure. The receptionist told me that it was denied because of the length of my coverage. I called the insurance company and they told me there was a year wait for major work (which would have been 3 months later). I called the dentist office back and told them what I found out from the inurance company. They told me that most insurance companies claim that this work is basic and not major. They hadn?t actually checked to see if it was covered. I mentioned that I would have waited 3 more months for the procedure and I asked her what I should do next. I was told she was going to talk to the doctors and get back to me. I never heard back. In January, I received another bill and I called the office again. I was told I wasn?t supposed to be billed because the other receptionist was going to talk to the doctor and get back to me. I was told I would receive a phone call the next day. I never heard anything. I called again in March; same story. I called again the next week and this time I was told I would have to pay the full balance. I asked to speak to the doctor and I was told she was busy. I asked when I could speak to her and was told this was the decision. I continued to ask to speak to the doctor and was finally given an opportunity. The doctor was extremely rude and told me that I signed the paper that said I would pay for the procedure. She then informed me that there was nothing on my insurance information that says it would not be covered. At that time, she told me she would take 20% off the bill. I was still not satisfied and mentioned that I was going to file a complaint with the Better Bus. Bureau because of the service I had received. At that time, I called my insurance company so I could receive a copy of the paper the dentist?s office received. On this paper, it defines the procedure I received as major work and that it would not be covered because of the length of coverage. I filed a complaint with the Better Bus.Bureau and then went into the dentist?s office to see a copy of the paperwork they received from the insurance company. I was told they don?t receive any paperwork from the insurance agency regarding my benefits and that they never asked for confirmation of coverage over the phone. I was also told that I would no longer be eligible for the 20% off the services because I had filed a complaint with the Better Bus. Bureau. (my own fault for not getting it in writing before I filed the complaint. Their business practices seem a little sketchy to me. I would definitely reconsider using them for service. If anyone knows any other methods of getting this resolved, please feel free to respond to this post.

0
★☆☆☆☆

This dental office provided me with the worst service I have ever received. I had a preventative procedure done in September of 2008. At the time, they told me the procedure was covered by my insurance. I asked them to verify that it would in fact be covered by the insurance. The dental hygienist came back to inform me that in fact, it was cheaper than a regular cleaning. They proceeded with the procedure and I was later billed for it. I received the bill in November of 2008 and called to ask why I was billed for this procedure. The receptionist told me that it was denied because of the length of my coverage. I called the insurance company and they told me there was a year wait for major work (which would have been 3 months later). I called the dentist office back and told them what I found out from the inurance company. They told me that most insurance companies claim that this work is basic and not major. They hadn?t actually checked to see if it was covered. I mentioned that I would have waited 3 more months for the procedure and I asked her what I should do next. I was told she was going to talk to the doctors and get back to me. I never heard back. In January, I received another bill and I called the office again. I was told I wasn?t supposed to be billed because the other receptionist was going to talk to the doctor and get back to me. I was told I would receive a phone call the next day. I never heard anything. I called again in March; same story. I called again the next week and this time I was told I would have to pay the full balance. I asked to speak to the doctor and I was told she was busy. I asked when I could speak to her and was told this was the decision. I continued to ask to speak to the doctor and was finally given an opportunity. The doctor was extremely rude and told me that I signed the paper that said I would pay for the procedure. She then informed me that there was nothing on my insurance information that says it would not be covered. At that time, she told me she would take 20% off the bill. I was still not satisfied and mentioned that I was going to file a complaint with the Better Bus. Bureau because of the service I had received. At that time, I called my insurance company so I could receive a copy of the paper the dentist?s office received. On this paper, it defines the procedure I received as major work and that it would not be covered because of the length of coverage. I filed a complaint with the Better Bus.Bureau and then went into the dentist?s office to see a copy of the paperwork they received from the insurance company. I was told they don?t receive any paperwork from the insurance agency regarding my benefits and that they never asked for confirmation of coverage over the phone. I was also told that I would no longer be eligible for the 20% off the services because I had filed a complaint with the Better Bus. Bureau. (my own fault for not getting it in writing before I filed the complaint. Their business practices seem a little sketchy to me. I would definitely reconsider using them for service. If anyone knows any other methods of getting this resolved, please feel free to respond to this post.

Cons: Bad Customer Service

.

Dr. Kapur does bad dental work. Do not go here if you need major work done. Not only have I suffered terribly at her hands, but now I find out that several other people I've met have had the same kind of experience. They do major work, more work than you need, mess it up, and don't take responsbility. It has cost me a lot in PAIN and money and I have to go elsewhere to get the damage fixed, thousands of dollars' worth. WATCH OUT!!!

0
★☆☆☆☆

Dr. Kapur does bad dental work. Do not go here if you need major work done. Not only have I suffered terribly at her hands, but now I find out that several other people I've met have had the same kind of experience. They do major work, more work than you need, mess it up, and don't take responsbility. It has cost me a lot in PAIN and money and I have to go elsewhere to get the damage fixed, thousands of dollars' worth. WATCH OUT!!!

Pros: They seem nice

Cons: But they do bad work and don't take responsibility for it

 

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