Macy's Furniture Gallery

★★★☆☆
  • 98 Richmond Hill Road

    Staten Island, NY 10314

    Map & Directions
  • 718-494-4094

About Macy's Furniture Gallery

Categories
  • Mattress Stores
  • Bedding
  • Beds
  • Bedroom Furniture
  • Home Furniture Sales
  • Interior Decoration & Design
  • Lighting
Hours
M-Sa 10am-9pm, Su 11am-6pm
Phones
  • Toll Free (800-289-6229)
Year Established
  • 1858
Products
  • Lighting
  • Lamps
  • Dining Chairs
  • Rugs
  • Area Rugs
  • Mattresses
  • Furniture
  • Sofa
  • Chairs
  • Tables
Payment Options
  • Cash
  • Check
  • Financing
  • MasterCard
  • Visa
Brands
  • Knickerbocker
  • Beautyrest
  • Sealy
  • Serta
  • MacyBed
  • Stearns & Foster
  • Hotel Collection
  • Martha Stewart Collection
Services
  • Furniture Gallery
  • Mattresses

Home & Garden

Home & Garden
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Category Brands
Brands

Category Furniture Brands

Macy's Furniture Gallery Staten Island Furniture and Mattress Gallery in Staten Island,NY Category FURNITURE Brands

    Category Mattresses Brands

    Macy's Furniture Gallery Staten Island Furniture and Mattress Gallery in Staten Island,NY Category MATTRESSES Brands

      Category Handbag Brands

      Macy's Furniture Gallery Staten Island Furniture and Mattress Gallery in Staten Island,NY Category HANDBAG Brands

        Category Rugs Brands

        Macy's Furniture Gallery Staten Island Furniture and Mattress Gallery in Staten Island,NY Category RUGS Brands

          Category Mens Brands

          Macy's Furniture Gallery Staten Island Furniture and Mattress Gallery in Staten Island,NY Category MENS Brands

            Category Lingerie Brands

            Macy's Furniture Gallery Staten Island Furniture and Mattress Gallery in Staten Island,NY Category LINGERIE Brands

              Category Womens Brands

              Macy's Furniture Gallery Staten Island Furniture and Mattress Gallery in Staten Island,NY Category WOMENS Brands
                2.6667 3
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                .

                We were looking for living room set, she was excellent. She was very helpful, answered our questions. We were surprised that we had to wait for only 1 week for delivery. The delivery men were very nice, cleaned up all the cardboard and wrappings from the furniture and took it away with them. When I showed the deliverymen that there were some double stitching on the pillows he told me to bring the pillows to the store. I was greeted at Macys furniture store door by my saleswomen, we spoke to the manager and she ordered 2 new pillows, I was told they were going to be shipped ups right to my house in 2 weeks. I was very pleased with the service that we decided to purchase a new dining-room set, and we went back to talk to the same saleswomen.I would recommend them to everyone.

                5
                ★★★★★

                We were looking for living room set, she was excellent. She was very helpful, answered our questions. We were surprised that we had to wait for only 1 week for delivery. The delivery men were very nice, cleaned up all the cardboard and wrappings from the furniture and took it away with them. When I showed the deliverymen that there were some double stitching on the pillows he told me to bring the pillows to the store. I was greeted at Macys furniture store door by my saleswomen, we spoke to the manager and she ordered 2 new pillows, I was told they were going to be shipped ups right to my house in 2 weeks. I was very pleased with the service that we decided to purchase a new dining-room set, and we went back to talk to the same saleswomen.I would recommend them to everyone.

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                .

                I agree with everything the first reviewer wrote. We had a bad experience at this store, as well. We found a living room set that we liked. The problem was that we had just bought a house and had no date for the closing at that point. (The furniture was to be delivered there) The salesman said that it wasn't a problem-- they would hold it at the warehouse for us as long as necessary, until we had a closing date. Well, afer only one week, they started calling us, wanting to know when they could deliver. Mind you, our order wasn't even in yet! They called us 2-3 times a week, even after we gave them a date, which was 2 months away. We received calls from the salesman, the manager, and from someone else. We felt like we were being harrassed at that point. So much so, that we cancelled our order!

                PROS: Nice furniture
                CONS: Poor customer service

                2
                ★★☆☆☆

                I agree with everything the first reviewer wrote. We had a bad experience at this store, as well. We found a living room set that we liked. The problem was that we had just bought a house and had no date for the closing at that point. (The furniture was to be delivered there) The salesman said that it wasn't a problem-- they would hold it at the warehouse for us as long as necessary, until we had a closing date. Well, afer only one week, they started calling us, wanting to know when they could deliver. Mind you, our order wasn't even in yet! They called us 2-3 times a week, even after we gave them a date, which was 2 months away. We received calls from the salesman, the manager, and from someone else. We felt like we were being harrassed at that point. So much so, that we cancelled our order!

                PROS: Nice furniture
                CONS: Poor customer service

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                .

                they didn't do our order correctly and when the living room set came to our door after waiting a month for delivery we had to send it back. The customer service there was horrible and the lady refused to give me a new clerk even though the first one didn't do my order correctly the first time. They were rude and the manager even hung up the phone on me. Go elsewhere to find furniture!

                1
                ★☆☆☆☆

                they didn't do our order correctly and when the living room set came to our door after waiting a month for delivery we had to send it back. The customer service there was horrible and the lady refused to give me a new clerk even though the first one didn't do my order correctly the first time. They were rude and the manager even hung up the phone on me. Go elsewhere to find furniture!

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                Message from Macy's Furniture Gallery

                Macy's, established in 1858, is the Great American Department Store - an iconic retailing brand over 740 stores operating coast-to-coast and online. Macy's Staten Island Furniture and Mattress Gallery offers a complete line of furniture including sofas, recliners, tables, rugs & lamps. Macys' primary mattress selection includes Serta, Sealy, Simmons and Stearns & Foster plus more. Plan your visit to 98 Richmond Hill Road Staten Island NY 10314-5903 today!

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