Ziebart

★☆☆☆☆
  • 1505 Lyell Ave

    Rochester, NY 14606

    Map & Directions
  • 585-458-8770

About Ziebart

Hours
Mon-Thu 7:30am-7pm, Fri 7:30am-5pm, Sat 9am-2pm

Automotive

Automotive
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1.0 4
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Rating 00000 WORST MERCHANT EVER!! Very unethical and dishonest! Will perform services you did not order and expect you to pay or will not release your vehicle (mechanics lien)... BEWARE DO NOT GO HERE...THEY CARE ABOUT THEIR COMMISSIONS ONLY!... Very high pressure environment!!

1
★☆☆☆☆

Rating 00000 WORST MERCHANT EVER!! Very unethical and dishonest! Will perform services you did not order and expect you to pay or will not release your vehicle (mechanics lien)... BEWARE DO NOT GO HERE...THEY CARE ABOUT THEIR COMMISSIONS ONLY!... Very high pressure environment!!

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i paid a boatload of money to have my brand new truck undercoated and a paint protectant and upholstery protectant applied. Ziebart scratched the back of my tailgate, and scratched my windshield up. looks like someone took a sander to my windshield. they undercoated it terrible too. they applied it over dirt under my truck. they do not believe the windshield scuffs were caused by them. funny it was not there before they got their hands on it. this truck is 2 weeks old. i am very upset and disappointed, and the dealer i bought the truck from does not want any part of the responsibility even though they took it there and sold me the packages with my vehicle. now the dealer is telling me to go settle this with ziebart. after their service manager told me to claim this on my insurance. shame on you Hos. Toyota. thanks for giving me more issues to deal with.

0
★☆☆☆☆

i paid a boatload of money to have my brand new truck undercoated and a paint protectant and upholstery protectant applied. Ziebart scratched the back of my tailgate, and scratched my windshield up. looks like someone took a sander to my windshield. they undercoated it terrible too. they applied it over dirt under my truck. they do not believe the windshield scuffs were caused by them. funny it was not there before they got their hands on it. this truck is 2 weeks old. i am very upset and disappointed, and the dealer i bought the truck from does not want any part of the responsibility even though they took it there and sold me the packages with my vehicle. now the dealer is telling me to go settle this with ziebart. after their service manager told me to claim this on my insurance. shame on you Hos. Toyota. thanks for giving me more issues to deal with.

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While the sales process was engaging and enjoyable, Josh at the Lyell ave store OverSold and UnderDelivered. He sold me a remote starter for my 08 Caravan without doing his research. He was so eager to make the sale he neglected to understand the full scope of the project. As a result, I showed up twice to have my remote starter installed only to be told that it would take too long, would cost more than the original quote and that they had no record of my install. I expressed my frustration and disappointment to both store managers and asked to speak to the owner. Three weeks later and I still have heard from him. I don't recommend this company for any service. As a result I had to get a refund and still need to get in a cold car in the morning.

0
★☆☆☆☆

While the sales process was engaging and enjoyable, Josh at the Lyell ave store OverSold and UnderDelivered. He sold me a remote starter for my 08 Caravan without doing his research. He was so eager to make the sale he neglected to understand the full scope of the project. As a result, I showed up twice to have my remote starter installed only to be told that it would take too long, would cost more than the original quote and that they had no record of my install. I expressed my frustration and disappointment to both store managers and asked to speak to the owner. Three weeks later and I still have heard from him. I don't recommend this company for any service. As a result I had to get a refund and still need to get in a cold car in the morning.

Pros: Eager to sell; friendly phone interaction

Cons: Disorganized; Lack of technical knowledge; poor follow up and delivery of services

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If you are looking for shoddy workmanship and broken promises this is the place for you. Even after going back they still missed spots on my truck in places I can see, which makes me wonder about all the places I can't see. If you do use Ziebart remember all prices are subject to negotiations.

0
★☆☆☆☆

If you are looking for shoddy workmanship and broken promises this is the place for you. Even after going back they still missed spots on my truck in places I can see, which makes me wonder about all the places I can't see. If you do use Ziebart remember all prices are subject to negotiations.

Pros: Good product if done properly

Cons: the whole staff needs to be trained. very poor workmanship

 

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