Bridal Chateau Inc

★★★★☆
  • 1687 Wehrle Dr 1

    Williamsville, NY 14221

    Map & Directions
  • 716-631-8345

About Bridal Chateau Inc

Hours
Mon-Tue 1pm-8pm, Thu 1pm-8pm, Fri-Sat 10am-4pm

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I was very unhappy with my recent maid of honor dress that was ordered at Bridal Chateau. It was suggested that I needed a larger size and was charged a $40 up charge. The dress is far too large and I will need to now pay extra for the alterations. I'll be spending an extra $100 on the dress then necessary. I'm hoping they understand the importance of customer satisfaction and fix their mistakes in the future. We ordered 7 dresses for our wedding party, which was a handsome commission for them. I would reconsider before trusting them with a bridal party order.

1
★☆☆☆☆

I was very unhappy with my recent maid of honor dress that was ordered at Bridal Chateau. It was suggested that I needed a larger size and was charged a $40 up charge. The dress is far too large and I will need to now pay extra for the alterations. I'll be spending an extra $100 on the dress then necessary. I'm hoping they understand the importance of customer satisfaction and fix their mistakes in the future. We ordered 7 dresses for our wedding party, which was a handsome commission for them. I would reconsider before trusting them with a bridal party order.

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I was very unhappy with my recent maid of honor dress that was ordered at Bridal Chateau. It was suggested that I needed a larger size and was charged a $40 up charge. The dress is far too large and I will need to now pay extra for the

3
★★★★★

I was very unhappy with my recent maid of honor dress that was ordered at Bridal Chateau. It was suggested that I needed a larger size and was charged a $40 up charge. The dress is far too large and I will need to now pay extra for the

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I visited this salon for the first time today and I left empty handed and disappointed. The receptionist was a whole lot friendlier than my consultant. The consultant had a tone in her voice that said she just didn't want to be there.

3
★★★★★

I visited this salon for the first time today and I left empty handed and disappointed. The receptionist was a whole lot friendlier than my consultant. The consultant had a tone in her voice that said she just didn't want to be there.

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I went here to look for wedding gowns. I had no idea what style I liked. I thought I wanted something plain. The salesperson looked at my shape and pulled some suggestions for me. She told me it was alright if I didnt like the gowns,

3
★★★★★

I went here to look for wedding gowns. I had no idea what style I liked. I thought I wanted something plain. The salesperson looked at my shape and pulled some suggestions for me. She told me it was alright if I didnt like the gowns,

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Can't measure; rude staff. Ordered the completely wrong size, were disorganized, and rude. Do NOT go here. Worst boutique in buffalo.

3
★★★★★

Can't measure; rude staff. Ordered the completely wrong size, were disorganized, and rude. Do NOT go here. Worst boutique in buffalo.

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It was a wonderful to go to a bridal shop where you are the focus and treated with respect and warmth. I have been to some other bridal shops were you were just a sale. The staff at Bridal Chateau took the time to listen to what I

3
★★★★★

It was a wonderful to go to a bridal shop where you are the focus and treated with respect and warmth. I have been to some other bridal shops were you were just a sale. The staff at Bridal Chateau took the time to listen to what I

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I have to say by far that of all of the shops that I visited and we went everywhere it seams in New York State. We ended up at Bridal Chateau. They welcomed us with open arms, without an appointment..Which is unheard of in the world of

3
★★★★★

I have to say by far that of all of the shops that I visited and we went everywhere it seams in New York State. We ended up at Bridal Chateau. They welcomed us with open arms, without an appointment..Which is unheard of in the world of

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I had been trying to find a lace dress with cap sleeves... I went to Bridal Chateau and Beth showed me not only the perfect lace she had made a attachment for cap sleeves just in case someone like me came in ..MIND READER !!!
Thanks

3
★★★★★

I had been trying to find a lace dress with cap sleeves... I went to Bridal Chateau and Beth showed me not only the perfect lace she had made a attachment for cap sleeves just in case someone like me came in ..MIND READER !!!
Thanks

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I am a high maintenance women and I have shopped at every bridal store within 100 miles. I knew I would be looking at pictures of that wedding gown for many many years and so I was being very careful and very selective. I felt I had to see

3
★★★★★

I am a high maintenance women and I have shopped at every bridal store within 100 miles. I knew I would be looking at pictures of that wedding gown for many many years and so I was being very careful and very selective. I felt I had to see

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After shopping at several other stores I was thrilled to find Bridal Chateau! The staff was amazing and helpful and really seemed to care about me and my wedding. I found the most beautiful gown and can't wait to wear it on my wedding

3
★★★★★

After shopping at several other stores I was thrilled to find Bridal Chateau! The staff was amazing and helpful and really seemed to care about me and my wedding. I found the most beautiful gown and can't wait to wear it on my wedding

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I am getting married in the Fall and I went to a couple different places looking for my dress. David's Bridal was a let down. The dresses seemed cheap and generic. So my group finally stopped at Bridal Chateau and they had a large

3
★★★★★

I am getting married in the Fall and I went to a couple different places looking for my dress. David's Bridal was a let down. The dresses seemed cheap and generic. So my group finally stopped at Bridal Chateau and they had a large

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I never post reviews, but I feel compelled to in order to save someone trouble in the future. I ordered my wedding gown from Bridal Chateau in January - 7 months before my wedding. I ordered the gown in the color of the floor sample,

3
★★★★★

I never post reviews, but I feel compelled to in order to save someone trouble in the future. I ordered my wedding gown from Bridal Chateau in January - 7 months before my wedding. I ordered the gown in the color of the floor sample,

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I found the perfect Mother of the Bride dress for my style at the Bridal Chateau in Williamsville. I emailed them a couple of times before I went there and they were very nice and helpful.\r
My first time there, they had the dress I

3
★★★★★

I found the perfect Mother of the Bride dress for my style at the Bridal Chateau in Williamsville. I emailed them a couple of times before I went there and they were very nice and helpful.\r
My first time there, they had the dress I

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Looking for a wedding dress in Williamsville? Stay away from Bridal Chateau on Wehrle Drive. These people don't seem to care about satisfied customers once they get your credit card number. They promise they can make a dress fit, but

3
★★★★★

Looking for a wedding dress in Williamsville? Stay away from Bridal Chateau on Wehrle Drive. These people don't seem to care about satisfied customers once they get your credit card number. They promise they can make a dress fit, but

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This place does have a wonderful selection. However when you are greeted by a person they have to direct you to someone else in order to sell you a bridal gown. It seems that they do not trust their staff. The staff on the floor was great

3
★★★★★

This place does have a wonderful selection. However when you are greeted by a person they have to direct you to someone else in order to sell you a bridal gown. It seems that they do not trust their staff. The staff on the floor was great

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I was in my friend's wedding last weekend, and my dress didnt make it from California with me. Last I heard, it was somewhere near Detriot lol. Anyway, they helped me find the EXACT dress, and they made it fit perfectly with only a few days to spare. I arrived in NY last Wednesday, and they had my new dress done by Friday morning. Talk about service! On a side note, I feel that I must address the issue some people seem to be having with alterations. I don't know if it's that I'm used to a different city's prices, or what, but what they charged me to take in and hem my dress was very reasonable. The work was done very well, and I had no issues.

For the gal a few reviews down that was upset that the seamstress told her that her breasts were two different sizes, I'm sorry, but she is correct. You can google it. A vast majority of women have slightly different sized breasts. (and feet for that matter). It's totally normal. You may not notice it in your regular clothes, because they aren't usually fitted quite as personally as a formal dress.

In any case, I was very happy with the service. If I lived in NY, I would definitely use them again.

5
★★★★★

I was in my friend's wedding last weekend, and my dress didnt make it from California with me. Last I heard, it was somewhere near Detriot lol. Anyway, they helped me find the EXACT dress, and they made it fit perfectly with only a few days to spare. I arrived in NY last Wednesday, and they had my new dress done by Friday morning. Talk about service! On a side note, I feel that I must address the issue some people seem to be having with alterations. I don't know if it's that I'm used to a different city's prices, or what, but what they charged me to take in and hem my dress was very reasonable. The work was done very well, and I had no issues.

For the gal a few reviews down that was upset that the seamstress told her that her breasts were two different sizes, I'm sorry, but she is correct. You can google it. A vast majority of women have slightly different sized breasts. (and feet for that matter). It's totally normal. You may not notice it in your regular clothes, because they aren't usually fitted quite as personally as a formal dress.

In any case, I was very happy with the service. If I lived in NY, I would definitely use them again.

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well so far they were very nice, trying dresses on. Going back to order them with my girls. However due to the wonderful reviews on the alterations, ill be going else where. Im not a bridezilla but i sure dont put up with BS!!! so thank you to those with the warnings:)

3
★★★☆☆

well so far they were very nice, trying dresses on. Going back to order them with my girls. However due to the wonderful reviews on the alterations, ill be going else where. Im not a bridezilla but i sure dont put up with BS!!! so thank you to those with the warnings:)

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Bridal Chateau may be one of the worst places to experience the most "special' time in a girls life. The customer service was dispicable. They treated not only the bride but the family and friends horrible. They even went as far as shutting a door on a bridesmaids face when she asked to see "the" dress a second time before purchasing it. All the women working at the Bridal Chateau need SERIOUS attitude adjustments, and training on how to treat customers as valued people. If you want to feel really good about yourself they have a horendous sign in the fitting room where alterations are made that reads "If you have a PERFECT body you will have a perfect fit...but...if you have an imperfect body, you will get the best fit possible." FYI...NO ONE is PERFECT. Talk about making you feel good about yourself during such a special time.
On a second note, my dress was trashed after going through 3 rounds of alterations on the bustline. The seamstress insisted that the crooked cut of the dress was due to the fact that my breasts were 2 different sizes. I'm 26 years old and that was news to me. I have never heard something so ridiculous in my life. Clearly the seamstress on staff needs some training on how to do alteration and not make up excuses and destroy the merchandise. By the time we left my dress looked like I purchased it used online. Instead I paid nearly $200 for a dress that looked terrible.
I full heartedly recommend staying away from this boutique if you want to have an enjoyable experience purchasing your wedding dress. A word to the wise, don't bring your father to this boutique...men are not welcome there and they are not shy about it.

1
★☆☆☆☆

Bridal Chateau may be one of the worst places to experience the most "special' time in a girls life. The customer service was dispicable. They treated not only the bride but the family and friends horrible. They even went as far as shutting a door on a bridesmaids face when she asked to see "the" dress a second time before purchasing it. All the women working at the Bridal Chateau need SERIOUS attitude adjustments, and training on how to treat customers as valued people. If you want to feel really good about yourself they have a horendous sign in the fitting room where alterations are made that reads "If you have a PERFECT body you will have a perfect fit...but...if you have an imperfect body, you will get the best fit possible." FYI...NO ONE is PERFECT. Talk about making you feel good about yourself during such a special time.
On a second note, my dress was trashed after going through 3 rounds of alterations on the bustline. The seamstress insisted that the crooked cut of the dress was due to the fact that my breasts were 2 different sizes. I'm 26 years old and that was news to me. I have never heard something so ridiculous in my life. Clearly the seamstress on staff needs some training on how to do alteration and not make up excuses and destroy the merchandise. By the time we left my dress looked like I purchased it used online. Instead I paid nearly $200 for a dress that looked terrible.
I full heartedly recommend staying away from this boutique if you want to have an enjoyable experience purchasing your wedding dress. A word to the wise, don't bring your father to this boutique...men are not welcome there and they are not shy about it.

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1 out of 1 people found this review helpful.

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I live in NJ, grew up in Buffalo. I had seen a few bridal gowns down here, but hadn't felt like I found the one. I tried on about 3 dresses and found the one at Bridal Chateau.
My wedding is Oct, the dress arrived the end of July. We had told them when I bought the dress that I was from out of town. We were told that they would do alterations on the weekend for us even though they usually don't do this. We called and I schedule my fitting for first thing on Saturday. We walked right in, I tried on the dress and it fit perfectly. I only had to have the hem raised.
Today (Wed.) my mother went to pick up the dress to bring it down here and with everything going on she didn't realized they are closed on Wed. She is suppose to leave tomorrow early to come with the dress to me and my veil that I need for my hair and makeup trial. She was sitting in the parking lot writing a note in hopes that someone would get it early Thursday morning when they came in and call her. As she is sitting there, someone came to the door. My mother jumped out, told them the story and asked if she could get my dress and veil. She was escorted in and given no problem about picking it up even though they were closed.

I too hesitated when I saw the comments on there and I am so glad I ignored them. Wonderful staff, wonderful store, huge selections and exceptional customer service!!!!
If someone had a bad experience here I would have to wonder if they would have had a good experience anywhere. I recieved hugs from the sales people and exceptional service. I would tell everyone to go here.

5
★★★★★

I live in NJ, grew up in Buffalo. I had seen a few bridal gowns down here, but hadn't felt like I found the one. I tried on about 3 dresses and found the one at Bridal Chateau.
My wedding is Oct, the dress arrived the end of July. We had told them when I bought the dress that I was from out of town. We were told that they would do alterations on the weekend for us even though they usually don't do this. We called and I schedule my fitting for first thing on Saturday. We walked right in, I tried on the dress and it fit perfectly. I only had to have the hem raised.
Today (Wed.) my mother went to pick up the dress to bring it down here and with everything going on she didn't realized they are closed on Wed. She is suppose to leave tomorrow early to come with the dress to me and my veil that I need for my hair and makeup trial. She was sitting in the parking lot writing a note in hopes that someone would get it early Thursday morning when they came in and call her. As she is sitting there, someone came to the door. My mother jumped out, told them the story and asked if she could get my dress and veil. She was escorted in and given no problem about picking it up even though they were closed.

I too hesitated when I saw the comments on there and I am so glad I ignored them. Wonderful staff, wonderful store, huge selections and exceptional customer service!!!!
If someone had a bad experience here I would have to wonder if they would have had a good experience anywhere. I recieved hugs from the sales people and exceptional service. I would tell everyone to go here.

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I had 2 daughters getting married weeks apart, Bridal Chateau had such a great variety of dresses that both girls were able to find their bridal gowns as well as bridesmaid dresses. Bridal Chateau was very helpful and courteous with each visit (and there were many). I bought both MOB dresses there as well. They gave my daughters a discount because of the number of dresses that we bought. Debbie did alterations on both bridal gowns and MOB dresses and they turned out great. At no time was anyone rude or disrespectable. I highly recommend Bridal Chateau to everyone. The only down side is the location.

4
★★★★☆

I had 2 daughters getting married weeks apart, Bridal Chateau had such a great variety of dresses that both girls were able to find their bridal gowns as well as bridesmaid dresses. Bridal Chateau was very helpful and courteous with each visit (and there were many). I bought both MOB dresses there as well. They gave my daughters a discount because of the number of dresses that we bought. Debbie did alterations on both bridal gowns and MOB dresses and they turned out great. At no time was anyone rude or disrespectable. I highly recommend Bridal Chateau to everyone. The only down side is the location.

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I have been there many times. Service and sales people were great. I have seen some of the so called proplems people claim to have had. Unruly children running around unsupervised, no body to yell at them but staff or owner. Some people unhappy with sales or alterations, you can make some of the people happy all the time, you can make all of the people happy some of the time, you can't make all the people happy all the time. Work in their shoes for one day. I've seen how many customers they have, and to deal with that many stressed out brides must be unbearable. Just checking other reviews after submitting mine and found something very shocking. Some one wrote that they wished Bridal Chateau would burn again. Bridal Chateau has never had a fire. Why do people have to lie to make themselves feel better. If you don't like the place, don't go back. I've read some great reviews about the place. If more people who had a good experience there wrote a review, there wouldn't be enough space for the few who were unhappy. The only way to judge is to go there yourself. Just like a movie review, just because one person didn't like it doesn't mean everybody won't like it.

4
★★★★☆

I have been there many times. Service and sales people were great. I have seen some of the so called proplems people claim to have had. Unruly children running around unsupervised, no body to yell at them but staff or owner. Some people unhappy with sales or alterations, you can make some of the people happy all the time, you can make all of the people happy some of the time, you can't make all the people happy all the time. Work in their shoes for one day. I've seen how many customers they have, and to deal with that many stressed out brides must be unbearable. Just checking other reviews after submitting mine and found something very shocking. Some one wrote that they wished Bridal Chateau would burn again. Bridal Chateau has never had a fire. Why do people have to lie to make themselves feel better. If you don't like the place, don't go back. I've read some great reviews about the place. If more people who had a good experience there wrote a review, there wouldn't be enough space for the few who were unhappy. The only way to judge is to go there yourself. Just like a movie review, just because one person didn't like it doesn't mean everybody won't like it.

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1 out of 1 people found this review helpful.

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Weddings are a very stressful time. I think the focus should be on the fact that before God you are promising a life of love and not focusing on the fact that your dress may not be the exact ivory you wanted it to be.
I think we need to give the bridal shops a break, they are doing the best that they can. I know Bridal Chateau is.

4
★★★★☆

Weddings are a very stressful time. I think the focus should be on the fact that before God you are promising a life of love and not focusing on the fact that your dress may not be the exact ivory you wanted it to be.
I think we need to give the bridal shops a break, they are doing the best that they can. I know Bridal Chateau is.

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1 out of 1 people found this review helpful.

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I would not recommend Bridal Chateau. I was a bridesmaid and went to just about every appointment with my friend between getting her dress and our bridesmaid dresses. While most of the dealings were ok, when it came to alterations, it was a nightmare. First, I know that Sandy faked my measurements to be too big when I ordered my dress. I know what my hip size is, and she added about 6", probably hoping to have a big alteration. Luckily, it fit ok and fell away from my waist nicely so that I did not want it messed with and just had to have it hemmed which was still like $60.

My friend though was not happy with her alteration experience on her $1,000+ dress. It was too loose, and then when they took it in, it was so tight she couldn't breathe and they thought she was being unreasonable, with the alterations lady saying she had done this for 30 years and that was the only way, blah blah. She wasn't happy with the lace shoulders and instead of pinning and sewing them in, they horribly cut the material to the point that it was not symmetrical. She was given two bustle options, one with just one button holding the back up with the other hiding the dress. By the end, she just wanted her dress out of their hands but they said she had to pay the $300+ alterations balance BEFORE she could even try it on 4 days before the wedding. She argued with them and they let her try it on, still wasn't happy, and just paid the money.

We took it to another alterations lady who fixed the shoulders and the waist, and put in the most beautiful cascading bustle, for $45 in 2 days. She said she has fixed lots of Bridal Chateau's mistakes and couldn't believe the woman butchered the dress. Luckily, she saved the day and my friend looked gorgeous. She was stressed and didn't get her dress til the day off because of the delay and BS from Bridal Chateau. Don't waste your money!

1
★☆☆☆☆

I would not recommend Bridal Chateau. I was a bridesmaid and went to just about every appointment with my friend between getting her dress and our bridesmaid dresses. While most of the dealings were ok, when it came to alterations, it was a nightmare. First, I know that Sandy faked my measurements to be too big when I ordered my dress. I know what my hip size is, and she added about 6", probably hoping to have a big alteration. Luckily, it fit ok and fell away from my waist nicely so that I did not want it messed with and just had to have it hemmed which was still like $60.

My friend though was not happy with her alteration experience on her $1,000+ dress. It was too loose, and then when they took it in, it was so tight she couldn't breathe and they thought she was being unreasonable, with the alterations lady saying she had done this for 30 years and that was the only way, blah blah. She wasn't happy with the lace shoulders and instead of pinning and sewing them in, they horribly cut the material to the point that it was not symmetrical. She was given two bustle options, one with just one button holding the back up with the other hiding the dress. By the end, she just wanted her dress out of their hands but they said she had to pay the $300+ alterations balance BEFORE she could even try it on 4 days before the wedding. She argued with them and they let her try it on, still wasn't happy, and just paid the money.

We took it to another alterations lady who fixed the shoulders and the waist, and put in the most beautiful cascading bustle, for $45 in 2 days. She said she has fixed lots of Bridal Chateau's mistakes and couldn't believe the woman butchered the dress. Luckily, she saved the day and my friend looked gorgeous. She was stressed and didn't get her dress til the day off because of the delay and BS from Bridal Chateau. Don't waste your money!

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1 out of 2 people found this review helpful.

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Terrible place. The owner actually made me cry. I bought my wedding dress, 2 brides maid dresses and my shower dress here. When I went to pick up my shower dress, the wrong one was ordered and when I asked for a refund, the owner yelled at me and called me a liar. The seams on both bridesmaids dresses were coming loose, one dress could not be salvaged. My wedding dress was fine, thankfully, but I decided to go elsewhere for alterations.

1
★☆☆☆☆

Terrible place. The owner actually made me cry. I bought my wedding dress, 2 brides maid dresses and my shower dress here. When I went to pick up my shower dress, the wrong one was ordered and when I asked for a refund, the owner yelled at me and called me a liar. The seams on both bridesmaids dresses were coming loose, one dress could not be salvaged. My wedding dress was fine, thankfully, but I decided to go elsewhere for alterations.

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2 out of 4 people found this review helpful.

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SAY NO to Bridal Chateau!!! Please stay away! I don't want ANY bride to experience what i did!! You have so many BETTER options in Buffalo! Just don't go here!! Sandy is THE MOST ANNOYING person! If you want someone to be fake to you and tell you you're "SO BEAUTIFUL," but is incapable of good customer service after the sale, then go to Bridal Chateau. They are the pros at securing a sale then disappointing their brides!!! They have no idea what it takes to make a bride feel good about her dress after the sale is complete. ANY BRIDES WHO ARE READING THIS: PLEASE SAY NO!!! You will be so disappointed! Let a shop cater to you through the ENTIRE process...not just when you're interested in buying!!! Long story short - they SINGED my dress with an iron...yes - totally confirmed by 2 other bridal shops who tried to fix my dress. It couldn't be fixed. I had to buy ANOTHER gown!!! Imagine the agony of finding another dress 3 days before your wedding because Bridal Chateau didn't have the expertise to press a dress before letting it out of the store! And call BC on the Wednesday before the wedding - nope...CLOSED! How about Thursday if there's a problem....NOT OPEN UNTIL 1PM!! And then when you call at 1PM on the dot...BUSY SIGNAL..until 2pm!!! When you finally get through...they recommend you bring your dress in on FRIDAY to be fixed when you are getting married SATURDAY? WHAT?? ARE THEY CRAZY! Yes they are!!! Say No! to Bridal Chateau!

1
★☆☆☆☆

SAY NO to Bridal Chateau!!! Please stay away! I don't want ANY bride to experience what i did!! You have so many BETTER options in Buffalo! Just don't go here!! Sandy is THE MOST ANNOYING person! If you want someone to be fake to you and tell you you're "SO BEAUTIFUL," but is incapable of good customer service after the sale, then go to Bridal Chateau. They are the pros at securing a sale then disappointing their brides!!! They have no idea what it takes to make a bride feel good about her dress after the sale is complete. ANY BRIDES WHO ARE READING THIS: PLEASE SAY NO!!! You will be so disappointed! Let a shop cater to you through the ENTIRE process...not just when you're interested in buying!!! Long story short - they SINGED my dress with an iron...yes - totally confirmed by 2 other bridal shops who tried to fix my dress. It couldn't be fixed. I had to buy ANOTHER gown!!! Imagine the agony of finding another dress 3 days before your wedding because Bridal Chateau didn't have the expertise to press a dress before letting it out of the store! And call BC on the Wednesday before the wedding - nope...CLOSED! How about Thursday if there's a problem....NOT OPEN UNTIL 1PM!! And then when you call at 1PM on the dot...BUSY SIGNAL..until 2pm!!! When you finally get through...they recommend you bring your dress in on FRIDAY to be fixed when you are getting married SATURDAY? WHAT?? ARE THEY CRAZY! Yes they are!!! Say No! to Bridal Chateau!

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2 out of 4 people found this review helpful.

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My sister was getting married and picked out her gown from here. The bridal party found dresses that we absolutely fell in love with and chose to get them here as well. The service was ok. But the sewing and alterations were HORRIBLE!!!! The dresses began unstitching after the wedding and you can just imagine how they looked by the time the reception rolled around. I would definately NEVER, EVER refer anybody here. My other sister is getting married and we are going to David's Bridal. They are very helpful there and the dresses stay together!!

1
★☆☆☆☆

My sister was getting married and picked out her gown from here. The bridal party found dresses that we absolutely fell in love with and chose to get them here as well. The service was ok. But the sewing and alterations were HORRIBLE!!!! The dresses began unstitching after the wedding and you can just imagine how they looked by the time the reception rolled around. I would definately NEVER, EVER refer anybody here. My other sister is getting married and we are going to David's Bridal. They are very helpful there and the dresses stay together!!

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2 out of 4 people found this review helpful.

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I was annoyed with this place because it took ages for our dresses to come in (bridal party) and then the employees were really rude. My sister, who is a size 2, was told she was a bit too chunky for the size dress she wanted. Seriously? And the dress, at time of picking it up, was too big. Same happened to me. They measured me and when I insisted I wanted to try on a dress of that size it was far too big. Again, though, just be assertive and you'll have less of a problem.

I also didn't appreciate the "24 hours notice to pick up the dress you already paid for and if you no show you have to pay a restocking fee." What? Wow.

1
★★☆☆☆

I was annoyed with this place because it took ages for our dresses to come in (bridal party) and then the employees were really rude. My sister, who is a size 2, was told she was a bit too chunky for the size dress she wanted. Seriously? And the dress, at time of picking it up, was too big. Same happened to me. They measured me and when I insisted I wanted to try on a dress of that size it was far too big. Again, though, just be assertive and you'll have less of a problem.

I also didn't appreciate the "24 hours notice to pick up the dress you already paid for and if you no show you have to pay a restocking fee." What? Wow.

Pros: Nice selection

Cons: Poor attitudes

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I agree with previous reviews in that the sales women at the Bridal Chateau are very sweet and patient until you buy the dress. I came 3 times to try on dresses and they were very nice. My dress took about 5 months to come in and so did the veil, which is expected of course. However nobody called to let me know that they were in - I had to check in myself. At my first fitting everything went well. However the alterations they then did were awful! The hem was cut 1 inch shorter than what we had talked about and the sheer overlay on the dress was sewn crookedly. The seamstress I worked with, Debbie (the owner's daughter), confronted me and actually said "are you purposely trying to find a problem with my work?" Now let me say, I'm a very easy-going bride, but after spending $750 on the dress and $200 on alterations, I would like it to at least be symmetrical and look good! After arguing with me, she agreed to make the necessary alterations. Then the staff tried to schedule another trial for me TWO DAYS before the wedding....I said "no way, it has to be at least 2 weeks beforehand." So I came 2.5 weeks before the wedding to find the hem fixed (they added material to the bottom), however now I saw the bustle and it was atrocious! It was asymmetrical, with some parts too short, and others dragging on the ground. Again Debbie didn't see a problem with her work and stated that she has 30 years of experience (I feel bad for the rest of the brides she's done this to over the years!). She did agree to re-position the buttons for me in a way that looked better, and I am somewhat ok with how it looks now. But I am so disappointed with their workmanship, especially for the amount of $$ they charge! If you do buy from them, please be careful.

1
★★☆☆☆

I agree with previous reviews in that the sales women at the Bridal Chateau are very sweet and patient until you buy the dress. I came 3 times to try on dresses and they were very nice. My dress took about 5 months to come in and so did the veil, which is expected of course. However nobody called to let me know that they were in - I had to check in myself. At my first fitting everything went well. However the alterations they then did were awful! The hem was cut 1 inch shorter than what we had talked about and the sheer overlay on the dress was sewn crookedly. The seamstress I worked with, Debbie (the owner's daughter), confronted me and actually said "are you purposely trying to find a problem with my work?" Now let me say, I'm a very easy-going bride, but after spending $750 on the dress and $200 on alterations, I would like it to at least be symmetrical and look good! After arguing with me, she agreed to make the necessary alterations. Then the staff tried to schedule another trial for me TWO DAYS before the wedding....I said "no way, it has to be at least 2 weeks beforehand." So I came 2.5 weeks before the wedding to find the hem fixed (they added material to the bottom), however now I saw the bustle and it was atrocious! It was asymmetrical, with some parts too short, and others dragging on the ground. Again Debbie didn't see a problem with her work and stated that she has 30 years of experience (I feel bad for the rest of the brides she's done this to over the years!). She did agree to re-position the buttons for me in a way that looked better, and I am somewhat ok with how it looks now. But I am so disappointed with their workmanship, especially for the amount of $$ they charge! If you do buy from them, please be careful.

Pros: Good selection

Cons: Very poor work on alterations

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Our bridal party went here because Mary Lee's Bridal took our money and never ordered the dresses. Bridal Chateau was able to order the same dresses and have them rushed in time for the wedding. I probably dealt with 3 or 4 different people there between measurements, ordering and alterations and everyone was so nice about the ordeal we just went thru. I would recommend Bridal Chateau to anyone looking for dresses - there selection is far more thorough than what you would find at David's, etc.

2
★★★★★

Our bridal party went here because Mary Lee's Bridal took our money and never ordered the dresses. Bridal Chateau was able to order the same dresses and have them rushed in time for the wedding. I probably dealt with 3 or 4 different people there between measurements, ordering and alterations and everyone was so nice about the ordeal we just went thru. I would recommend Bridal Chateau to anyone looking for dresses - there selection is far more thorough than what you would find at David's, etc.

Pros: nice saleswomen and seamstresses

Cons: a bit pricey for alterations

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My future niece picked up her dress and when she took it out of the bag, there was a hole in the front that could easily be seen (that wasn't there when she tried it on). Theory is that an employee stepped on it when bagging it. Four days before the wedding the hole was noticed and Bridal Chateau was not at ALL helpful. They were rude and unsympathetic and told her they couldn't see the dress until the day before the wedding without guarantee of doing anything about it. Sadly, she had to find a new dress in a day. STAY AWAY!

1
★☆☆☆☆

My future niece picked up her dress and when she took it out of the bag, there was a hole in the front that could easily be seen (that wasn't there when she tried it on). Theory is that an employee stepped on it when bagging it. Four days before the wedding the hole was noticed and Bridal Chateau was not at ALL helpful. They were rude and unsympathetic and told her they couldn't see the dress until the day before the wedding without guarantee of doing anything about it. Sadly, she had to find a new dress in a day. STAY AWAY!

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2 out of 4 people found this review helpful.

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-best customer service i found anywhere in the buffalo area. they really make you feel special and are patient with you. HUGE selection of dresses including the latest styles you won't find anywhere else. I would HIGHLY recommend this bridal shop!!

2
★★★★★

-best customer service i found anywhere in the buffalo area. they really make you feel special and are patient with you. HUGE selection of dresses including the latest styles you won't find anywhere else. I would HIGHLY recommend this bridal shop!!

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Ladies are sweet as pie when you are shopping for a dress. You are the most beautiful bride they have ever seen. Everything is roses up until the time you purchase the dress. After they have your signature and your money things change. They are all rude, bitchy and dishonest. Alterations are expensive and NOT done properly. I am not sure where they got their experience from. I think I could have done the hem better myself. We were very lucky that the dress only required a hem adjustment and they couldn't even do that right. They expect you to pay for the adjustment before it is done and checked. $200 for a hem and it has to done over by another establishment! What should have been the best experience of my life turned out horrible. Uneven hem that draggs on the floor. This is the most expensive dress in my life and they couldn't even provide a garment bag. The dress was handed to me in a cleaner bag. Now that it is a wrinkled mess I will have to have it steamed before my wedding again. I have a very sour view of my wedding dress because of this poor establishment. I plan on reporting them to the better business bureau organization. Shop somewhere else.

2
★★☆☆☆

Ladies are sweet as pie when you are shopping for a dress. You are the most beautiful bride they have ever seen. Everything is roses up until the time you purchase the dress. After they have your signature and your money things change. They are all rude, bitchy and dishonest. Alterations are expensive and NOT done properly. I am not sure where they got their experience from. I think I could have done the hem better myself. We were very lucky that the dress only required a hem adjustment and they couldn't even do that right. They expect you to pay for the adjustment before it is done and checked. $200 for a hem and it has to done over by another establishment! What should have been the best experience of my life turned out horrible. Uneven hem that draggs on the floor. This is the most expensive dress in my life and they couldn't even provide a garment bag. The dress was handed to me in a cleaner bag. Now that it is a wrinkled mess I will have to have it steamed before my wedding again. I have a very sour view of my wedding dress because of this poor establishment. I plan on reporting them to the better business bureau organization. Shop somewhere else.

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2 out of 4 people found this review helpful.

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This is definitely not the place to shop for any kind of a dress. Complete satisfaction is what you should be looking for when spending lots of dollars. I get better respect at Walmart! Unfortunately most people never read reviews until it is too late. Bridal Chateau should have another fire and not open their doors ever again. I bet it was a disgruntled customer that set the fire. Can't blame her!
What a way to ruin what should be a wonderful experience. Help remove these monsters from business by not shopping there. I love my dress but could have purchsed it elsewhere. I plan to tell everyone at the wedding that this is not the place to shop for your wedding.

0
★☆☆☆☆

This is definitely not the place to shop for any kind of a dress. Complete satisfaction is what you should be looking for when spending lots of dollars. I get better respect at Walmart! Unfortunately most people never read reviews until it is too late. Bridal Chateau should have another fire and not open their doors ever again. I bet it was a disgruntled customer that set the fire. Can't blame her!
What a way to ruin what should be a wonderful experience. Help remove these monsters from business by not shopping there. I love my dress but could have purchsed it elsewhere. I plan to tell everyone at the wedding that this is not the place to shop for your wedding.

Pros: friendly when you first arrive

Cons: thats the end of the friendlyness

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The service was great until we purchased the dress and the staff did a complete 180. I would never recommend this place to a friend or even an enemy. This experience should have been a great one, instead I am left wishing I read all the negative reviews before I went shopping and bought my dress at bridal chateau.

0
★☆☆☆☆

The service was great until we purchased the dress and the staff did a complete 180. I would never recommend this place to a friend or even an enemy. This experience should have been a great one, instead I am left wishing I read all the negative reviews before I went shopping and bought my dress at bridal chateau.

Pros: I love my dress

Cons: Can't even make an even hem, terrible service

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I visited this store 3 times for a Prom dress. The first time the service was great because they had such a large selection. Second time the sales associates couldn't take the time with me since it was a one time buy and not a bridal party sale. They sent out the alteration lady to help me. Third time the greeter at the door greeted us very rudely and told us that it was probably too late to order a dress. We looked around but they were too busy to help us. Again, the alteration lady came out and she was also rude. I would never shop this store again. I bought the same exact dress from an internet store with wonderful customer service. The dress arrived in 4 days.

1
★★☆☆☆

I visited this store 3 times for a Prom dress. The first time the service was great because they had such a large selection. Second time the sales associates couldn't take the time with me since it was a one time buy and not a bridal party sale. They sent out the alteration lady to help me. Third time the greeter at the door greeted us very rudely and told us that it was probably too late to order a dress. We looked around but they were too busy to help us. Again, the alteration lady came out and she was also rude. I would never shop this store again. I bought the same exact dress from an internet store with wonderful customer service. The dress arrived in 4 days.

Pros: Good selection

Cons: Customer service and taking off your shoes at the door.

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I drove an hour and 1/2 into buffalo looking for a dress by Da Vinci that i had been loooking for everywhere and i found it at Bridal Chateu. The dress looked very nice, but i did not buy it becuase after looking at all the dresses that they had on the racks i found a dress that made the Da Vinci one look like rags. The lady who helped me was very nice and made the buying process very understandable. i put a down payment on the dress that day. I am so excited and i cant wait to go pick my dress up. Thank you Bridal Chateau.

4
★★★★☆

I drove an hour and 1/2 into buffalo looking for a dress by Da Vinci that i had been loooking for everywhere and i found it at Bridal Chateu. The dress looked very nice, but i did not buy it becuase after looking at all the dresses that they had on the racks i found a dress that made the Da Vinci one look like rags. The lady who helped me was very nice and made the buying process very understandable. i put a down payment on the dress that day. I am so excited and i cant wait to go pick my dress up. Thank you Bridal Chateau.

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3 out of 3 people found this review helpful.

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I'd already looked all over for a wedding dress and I was ready to talk myself into one since I hadn't found anything that I LOVED. This was my last option since it was far away for us. But as soon as I walked in, I could see that there were lots of different styles and choices. They have so many unique dresses that are gorgeous. I bought my dress that day, right there.

They have dresses organized by STYLE, not designer - which was sooo great. I don't care about who makes the dress, I care about what it looks like. They're organized by ballgown, a-line, princess-poofy, etc. It was great to find a whole bunch that I wanted to try on all on the same row or two!

The service was excellent - they were very sweet and attentive. I can't think of one negative thing to say about this store.

2
★★★★★

I'd already looked all over for a wedding dress and I was ready to talk myself into one since I hadn't found anything that I LOVED. This was my last option since it was far away for us. But as soon as I walked in, I could see that there were lots of different styles and choices. They have so many unique dresses that are gorgeous. I bought my dress that day, right there.

They have dresses organized by STYLE, not designer - which was sooo great. I don't care about who makes the dress, I care about what it looks like. They're organized by ballgown, a-line, princess-poofy, etc. It was great to find a whole bunch that I wanted to try on all on the same row or two!

The service was excellent - they were very sweet and attentive. I can't think of one negative thing to say about this store.

Pros: different dresses from all the other bridal stores

Cons: location

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I purchased my dress 'off the rack' from Bridal Chateau and I'm very pleased with it. I came in on a busy Saturday in September and they were able to show me the exact dress I wanted. The one they had in stock was just a smidge too tight, so I had them put in a corset back (for about $100). They did a beautiful job and when I went to pick it up it was everything I'd hoped for. Because I found one on the floor that I liked, there was a nice discount offered.

The staff were appropriately professional and attentive. I had no complaints about how I was treated. They were courteous and knowledgeable, both in person and over the phone.

I'm from Toronto and was able to take advantage of the Canadian dollar finally being near par with the U.S. dollar. Even with the additional taxes I paid at the border, this dress cost me 40% less than buying the exact same one in Canada. I didn't get bridesmaid's dresses at Bridal Chateau but I took a look at their selection and was very impressed with their prices (they had some lovely dresses, and in colours I had't seen in Toronto shops).

It's worth the drive to Buffalo!

4
★★★★☆

I purchased my dress 'off the rack' from Bridal Chateau and I'm very pleased with it. I came in on a busy Saturday in September and they were able to show me the exact dress I wanted. The one they had in stock was just a smidge too tight, so I had them put in a corset back (for about $100). They did a beautiful job and when I went to pick it up it was everything I'd hoped for. Because I found one on the floor that I liked, there was a nice discount offered.

The staff were appropriately professional and attentive. I had no complaints about how I was treated. They were courteous and knowledgeable, both in person and over the phone.

I'm from Toronto and was able to take advantage of the Canadian dollar finally being near par with the U.S. dollar. Even with the additional taxes I paid at the border, this dress cost me 40% less than buying the exact same one in Canada. I didn't get bridesmaid's dresses at Bridal Chateau but I took a look at their selection and was very impressed with their prices (they had some lovely dresses, and in colours I had't seen in Toronto shops).

It's worth the drive to Buffalo!

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2 out of 3 people found this review helpful.

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I had the most AWFUL experience here! The owner, Ellen, is the RUDEST woman you will ever encounter. I put a deposit on a dress and I just needed to decide on the white or ivory color. However, the owner called me and told me they don't want my business and that I should order my dress somewhere else! She refused to refund my money after she refused to do business with me after she took $400! I had to dispute the charge with my credit card company, who ultimately sided with me, of course, because this woman's irrational behavior was evident. This woman is unstable. Don't ruin your dress shopping experience by going here! You can find the same dresses that they have at another bridal shop who will treat you better. I know several other brides-to-be who had terrible experiences here, as well. Once they get your money, their demeanor changes and they treat you rudely and disrespectfully.

1
★☆☆☆☆

I had the most AWFUL experience here! The owner, Ellen, is the RUDEST woman you will ever encounter. I put a deposit on a dress and I just needed to decide on the white or ivory color. However, the owner called me and told me they don't want my business and that I should order my dress somewhere else! She refused to refund my money after she refused to do business with me after she took $400! I had to dispute the charge with my credit card company, who ultimately sided with me, of course, because this woman's irrational behavior was evident. This woman is unstable. Don't ruin your dress shopping experience by going here! You can find the same dresses that they have at another bridal shop who will treat you better. I know several other brides-to-be who had terrible experiences here, as well. Once they get your money, their demeanor changes and they treat you rudely and disrespectfully.

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2 out of 4 people found this review helpful.

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nice place

2
★★★★☆

nice place

Pros: beautiful building

Cons: worst service ever

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My sister, is recently in a wedding . The bride bought her dress from here. As told before ordering, if all the girls got the dress there they would give a discount to each. All purchased dresses from there. Even the bride.
However no discount was given.
Then there was the dress pick up. No real adjustments needed on the dress when it came in, length alittle long . However could fix this herself. Lady was nasty and told her, no adjustments done here. Here's your dress. Handed my sister her dress all full of wrinkles.Told her no adjustments no steaming done.
What kind of bridal shop is that !!!!!
I wouldn' t send someone there.

2
★★☆☆☆

My sister, is recently in a wedding . The bride bought her dress from here. As told before ordering, if all the girls got the dress there they would give a discount to each. All purchased dresses from there. Even the bride.
However no discount was given.
Then there was the dress pick up. No real adjustments needed on the dress when it came in, length alittle long . However could fix this herself. Lady was nasty and told her, no adjustments done here. Here's your dress. Handed my sister her dress all full of wrinkles.Told her no adjustments no steaming done.
What kind of bridal shop is that !!!!!
I wouldn' t send someone there.

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1 out of 3 people found this review helpful.

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This was by far one of the best bridal shops that I went to. They were extremely friendly and had no pressure service. They found the perfect dress for me!

5
★★★★★

This was by far one of the best bridal shops that I went to. They were extremely friendly and had no pressure service. They found the perfect dress for me!

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2 out of 5 people found this review helpful.

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This was a nice bridal shop with a decent selection and good prices. They were very helpful and did not try to push me into making a purchase. I did not buy my wedding dress here but I would still recommend them.

4
★★★★☆

This was a nice bridal shop with a decent selection and good prices. They were very helpful and did not try to push me into making a purchase. I did not buy my wedding dress here but I would still recommend them.

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2 out of 5 people found this review helpful.

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They have the world's most rude, condescending sales girls ever. They totally botched alterations I had done on a bridesmaid dress and then had the audactiy to tell me that's the way it's supposed to look. I had to fight with them to fix it correctly, and then I got huffs and puffs and attitude. Another girl had problems with them while I was there and they threatened to call the police on her. Terrible! I don't know how they stay in business.

1
★☆☆☆☆

They have the world's most rude, condescending sales girls ever. They totally botched alterations I had done on a bridesmaid dress and then had the audactiy to tell me that's the way it's supposed to look. I had to fight with them to fix it correctly, and then I got huffs and puffs and attitude. Another girl had problems with them while I was there and they threatened to call the police on her. Terrible! I don't know how they stay in business.

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4 out of 6 people found this review helpful.

Message from Bridal Chateau Inc

Bridal Chateau has been serving Western New York brides for over 35 years!

You won't need an appointment to stop in and take a look at our wide selection of wedding gowns, bridesmaids dresses, mother of the bride/groom dresses, bridal accessories, prom dresses, and special occasion dresses!

With large and elegant dressing rooms and a friendly, non-commissioned, knowledgeable staff, we are here to help you find your dream dress for your special day.

More about Bridal Chateau Inc

We sell bridal gowns, wedding dresses, mother of the bride/groom dresses, bridesmaid dresses, bridal accessories, veils, prom dresses and special occasion dresses. We also do fittings and alterations.

 

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